I-22-04 – Hot Coolant May Leak on Rider and Rear Tire – 2019-2020 & 2022 Indian FTR 1200, 2019-2020 FTR 1200 S, & 2020 FTR 1200 Rally Motorcycles

August 23, 2022 NHTSA CAMPAIGN NUMBER: 22V636000

Hot Coolant May Leak on Rider and Rear Tire

Hot coolant leaking on a rider can increase the risk of injury. Coolant leaking on the rear tire can increase the risk of a crash.

 

NHTSA Campaign Number: 22V636

Manufacturer IndianeBay logo Motorcycle Company

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 6,315

 

Summary

IndianeBay logo Motorcycle Company (IndianeBay logo) is recalling certain 2019-2020 and 2022 FTR 1200, 2019-2020 FTR 1200 S, and 2020 FTR 1200 Rally motorcycles. The coolant junction may leak.

 

Remedy

Dealers will replace the coolant junction, free of charge. Owner notification letters were mailed September 28, 2022. Owners may contact IndianeBay logo customer service at 1-877-204-3697. IndianeBay logo’s number for this recall is I-22-04.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Indian Motorcycle Recalls

 


Release Date: August 29, 2022

Communication #: I-22-04

Model Year(s): 2019, 2020, 2022

 

VERSION: R01 (August 29, 2022)

IMPORTANT STOP SALE NOTICE!

Stop selling affected vehicles immediately.

 

SUBJECT: FTR COOLANT JUNCTION

PURPOSE

IndianeBay logo Motorcycle has determined that Model Year 2019-2020 and 2022 FTR motorcycles may experience a failure at the coolant junction resulting in coolant loss during operation. If this occurs, coolant may come in contact with the rider, posing an injury hazard and/or coolant may come in contact with the rear tire, posing a crash hazard.

IndianeBay logo Motorcycle is currently evaluating a repair procedure for this concern and will provide an update to dealers in the coming weeks.

 

AFFECTED MODELS

MODEL YEARMODELSAFFECTED RANGE
2019All IndianeBay logo Motorcycle FTR modelsReference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
2020
2022

 

CUSTOMER NOTIFICATION

When repair details are available, IndianeBay logo Motorcycle will notify consumers by mail immediately and follow-up with additional repair plans. At that time, dealers should also contact owners of affected VINs / PINs to inform them of this announcement.

 

CONTACT INDIANeBay logo MOTORCYCLE

If you have questions that are not addressed in this document, contact IndianeBay logo Motorcycle Service through Ask PolariseBay logo or by phone at 800-330-9407 (US/Canada Dealers Only).

 

DEALER – WHAT TO DO?

As of August 29, 2022, YOU MUST NOT SELL OR DELIVER any affected NEWORUSED 2019, 2020 and 2022 IndianeBay logo Motorcycle FTR models affected by this Stop Sale until it is repaired according to the Safety Recall bulletin.

 


In cooperation with the National Traffic and Motor Vehicle Safety Act, PolariseBay logo is conducting a voluntary recall of certain models:

Our records indicate that you are the owner of an Test with VIN Test affected by Safety Recall Test.

IndianeBay logo Motorcycle has determined that Model Year 2019-2020 and 2022 FTR motorcycles may experience a failure at the coolant junction resulting in coolant loss during operation. If this occurs, coolant may come in contact with the rider, posing an injury hazard and/or coolant may come in contact with the rear tire, posing a crash hazard.

To resolve this concern, IndianeBay logo Motorcycle has developed a repair procedure to replace the coolant junction with an improved part.

 

Owner Next Steps:

Visit our Product Safety Recall web page to verify if your motorcycle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm.

Schedule an appointment with an authorized IndianeBay logo Motorcycle dealer. Do not attempt repairs yourself. Repairs must be done by an authorized IndianeBay logo

Motorcycle dealer. Your local dealer can be found on our Dealer Locator web page.

Your IndianeBay logo Motorcycle dealer is in the best position to answer your questions, but you may also contact our Owners Connections Department at 1-800-765-2747 to speak with a representative.

 


IndianeBay logo Motorcycle I-22-04 Safety Recall FTR Coolant Junction FAQ

Version: R01 (September 20, 2022)

 

What is the purpose of the I-22-04 Safety Recall?

IndianeBay logo Motorcycle has determined that Model Year 2019, 2020, and 2022 FTR motorcycles may experience a failure at the coolant junction resulting in coolant loss during operation. If this occurs, coolant may come in contact with the rider, posing an injury hazard and/or coolant may come in contact with the rear tire, posing a crash hazard.

To address this concern, IndianeBay logo Motorcycle has released this Safety Recall with instructions to replace the coolant junction with an improved part.

 

What make & model year is included in this Safety Recall?

2019, 2020 and 2022 FTR (All Models)

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Will IndianeBay logo Motorcycle notify consumers?

Yes. IndianeBay logo Motorcycle will notify consumers of the repair release by email immediately and follow-up with a mailed notification letter.

 

Should dealers notify consumers?

Yes. Dealers should follow their standard process for contacting consumers regarding recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs.

 

Is training required before ordering parts or filing claims for this Safety Recall?

Yes. PolariseBay logo requires two technicians from a dealership to be certified before parts ordering may occur and two people be certified before warranty claims may be processed. Refer to I-22-04 – Safety Recall – FTR Coolant Junction on the University of PolariseBay logo.

 

Is this a STOP SALE

Yes. This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the repair is complete.

 

What Dealers CAN Do

  1. Can quote new
  2. Can accept deposits from consumers as a reservation for a future
  3. Can utilize PCDX to begin setup and PDI (except for test ride).
  4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure IndianeBay logo Motorcycle has accurate records and can notify the customer if required.

 

What Dealers CANNOT Do

  1. Cannot complete a
  2. Cannot deliver impacted products to
  3. Cannot allow a consumer to purchase and take an affected
  4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their

 

What parts are required to update the vehicles affected by this recall, and will dealers need to order them?

A new coolant junction (Part Number 5418558) and two quarts of coolant (Part Number 2880966) are required. Dealers will need to place orders when parts are available.

 

What if parts are showing on backorder or not available?

Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so PolariseBay logo can track demand and keep parts shipping to dealers.

 

Are the parts returnable if a dealer over orders?

No. Our standard RMA policy excludes the return of Safety Recall parts.

 

What should dealers do with service parts in dealer inventory?

Dealers should review their service parts inventory and ensure that the following service parts are NOT used and are disposed of properly. Refer to the recall for detailed instructions on filing a Parts Stock claim for affected inventory parts.

  • 5416542

 

Will Dealers have all the appropriate tools to complete this Safety Recall?

BoscheBay logo 75260 OR Robinar 75260 Cooling System Vacuum Fill tool and Remote Action Hose Clamp tool (both commercially available) along with basic shop tools are required for the replacement of the coolant junction. A tool list has been provided in the I-22-04 Safety Recall instructions.

 

Will dealers be paid for performing this Safety Recall?

Yes. Dealers will be reimbursed for the cost of parts and labor to perform the recall.

 

Can I allow demos on vehicles that havent had I-22-04 performed?

Yes. This is NOT a Stop Ride, so vehicles that haven’t had the update performed can still be driven (both consumer and dealer vehicles). However, we recommend providing demo rides on vehicles that have had the update completed, and therefore can be retailed immediately.

 

How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement?

The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask PolariseBay logo case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent, and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, )
  • Salesperson’s First Name and Last Name and My PolariseBay logo Rewards Username to award points or

* Warranty Registrations that are received and processed by IndianeBay logo Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the bulletin, contact IndianeBay logo Motorcycle Service through Ask PolariseBay logo or by phone at 800-330-9407.

 


Chronology :

In February 2022, IndianeBay logo Motorcycle identified a leak at the coolant junction on an FTR motorcycle in development testing that resulted in hot coolant contacting the test rider. The test rider was not injured.

Thereafter, IndianeBay logo Motorcycle initiated an investigation, which included outreach to the component part supplier and testing performed internally and at the supplier.

During the investigation, IndianeBay logo Motorcycle identified 64 consumer reports of leaks at the coolant junction, including four reports of coolant contacting the rider. IndianeBay logo Motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs.

On August 16, 2022, IndianeBay logo Motorcycle’s Executive Review Committee decided that the failure at the coolant junction resulting in coolant loss during operation resulted in a safety-related defect.

 


6 Affected Products

Vehicles

MAKEMODELYEAR
INDIANeBay logoFTR 1200 RALLY2020
INDIANeBay logoFTR 1200 S2019-2020
INDIANeBay logoFTR12002019-2020, 2022

 


18 Associated Documents

Recall Acknowledgement

RCAK-22V636-6157.pdf 647.277KB

 


Defect Notice 573 Report

RCLRPT-22V636-9140.PDF 215.31KB

 


Recall 573 Report – August 28, 2022

RCLRPT-22V636-7955.PDF 217.255KB

 


Miscellaneous Document

RMISC-22V636-3610.pdf 55.413KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-1305.pdf 214.352KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-2320.pdf 63.449KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-5542.pdf 214.593KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-8715.pdf 234.257KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-5260.pdf 209.461KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-6604.pdf 141.932KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-8197.pdf 229.337KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-22V636-5203.pdf 137.486KB

 


ISSUED Owner Notification Letter(Part 577)

RCONL-22V636-7813.pdf 114.047KB

 


Recall Quarterly Report #1, 2022-3

RCLQRT-22V636-0118.PDF 211.143KB

 


Recall Quarterly Report #2, 2022-4

RCLQRT-22V636-2958.PDF 211.25KB

 


Recall Quarterly Report #3, 2023-1

RCLQRT-22V636-4769.PDF 211.335KB

 


ISSUED Renotification Notice

RCRN-22V636-7040.pdf 209.195KB

 


ISSUED Renotification Notice

RCRN-22V636-9154.pdf 108.108KB

 


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