I-19-02 – Electrical Failure May Cause Loss of Headlight – 2014-2020 Indian Motorcycles

SEOCONTENT-START

I-19-02 STOP Site Alert Title: Safety Bulletin I-19-02 UPDATE Posting Date: 8/29/2022 Removal Date: 11/29/2022 Alert Text: Based on ongoing investigation, Indian Motorcycle has expanded the population of affected vehicles originally communicated under Safety Bulletin I-19-02 to include model years 2015-2020. Click here: I-19-02

Click here: I-19-02 Dealer FAQ

**************************************************************************************************************

URGENT SAFETY RECALL NOTICE I-19-02 2014-2020 Indian Motorcycle (111 c.i. or 116 c.i. Heavyweight Air Cooled) Forward Lig hting Contact your Indian Motorcycle dealership immediately Operating your motorcycle without having this recall performed may increase a safety risk to riders. Indian Motorcycle Company 2100 Highway 55 Medina, MN 55340, É.-U. 2ND NOTIFICATION ACTION REQUIRED! This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. You are being sent this notification because our records indicate you have not had this recall completed. The reason for this recall: The electrical connection for the Vehicle Control Module (VCM) may fail, which can cause loss of forward lighting. If this event does occur, the High Beam indicator will flash on the gauge cluster. Loss of motorcycle lighting may reduce visibility and increase the risk of a crash. What you should do: Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed, free of charge. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This repair should take approximately 60 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle. What your dealership will do: To address this concern, Indian Motorcycle has authorized your dealer to inspect the VCM connector and update the VCM software. If the VCM connector is damaged, a new connector and VCM will be installed. This work will be performed by your dealer at no cost to you. This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your local Indian Motorcycle dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days. If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, you may contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/email/. If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov. We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world class products for riders to enjoy. Sincerely, Indian Motorcycle Company For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/vin-search/.

**************************************************************************************************************

IMPORTANT SAFETY NOTICE This notice applies to your vehicle Recall Campaign: 22V635 Subject: 2014-2020 Indian Motorcycle (111 c.i. or 116 c.i. Heavyweight Air Cooled) Forward Lighting PLEASE READ IMMEDIATELY Indian Motorcycle Company P.O. Box 47700 Medina, MN 55340-9960 VIN: I-19-02 First Name Last Name Address City, State ZIP Dear Indian Motorcycle Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2014 Chief and Chieftain, 2015 Chief Classic, 2015-2020 Chief Vintage, 2015-2018 Chieftain and Chieftain Darkhorse, 2016-2020 Springfield, 2017-2018 Chieftain Limited, and 2018-2019 Chieftain Classic motorcycles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle. The reason for this notice: The electrical connection for the Vehicle Control Module (VCM) may fail, which can cause loss of forward lighting. If this event does occur, the High Beam indicator will flash on the gauge cluster. Loss of motorcycle lighting may reduce visibility and increase the risk of a crash. What you should do: Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed, free of charge. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This repair should take approximately 60 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle. What your dealership will do: To address this concern, Indian Motorcycle has authorized your dealer to inspect the VCM connector and update the VCM software. If the VCM connector is damaged, a new connector and VCM will be installed. This work will be performed by your dealer at no cost to you. This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received. If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/. If you previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information regarding obtaining reimbursement please contact your Indian Motorcycle Dealer or Indian Motorcycle Owner Connections Department using the contact information above. If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov. We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Sincerely, Indian Motorcycle Company For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-us/on-road-recalls/.

**************************************************************************************************************

From: To: Subject: Safety Recall I-19-02 expanded VIN population Date: Monday, August 29, 2022 10:05:44 AM *External Email* Think Before You Click. Trouble viewing this email? Open it in your browser > Date: August 29, 2022 Attn: All Dealership Personnel Subject: Safety Recall I-19-02 expanded VIN population IMPORTANT SAFETY RECALL NOTICE Stop Sale IMPORTANT STOP SALE NOTICE! Stop selling and riding affected vehicles immediately. Safety Recall I-19-02 Indian Motorcycle has determined that an electrical defect may exist in 2014-2020 Heavyweight Air Cooled Indian Motorcycles, resulting in the unexpected loss of forward lighting. This defect may also cause heat damage to the Vehicle Control Module (VCM) and Pin 11 of the center VCM connector. Indian Motorcycle has released this bulletin with instructions to inspect the VCM connector for damage, update the VCM software, and replace the VCM and pin 11 connector if damaged. Reference Unit Inquiry to verify affected VINs. Based on ongoing investigation, Polaris expanded the population of affected vehicles originally communicated under Safety Recall I-19-02. Motorcycles that have already had I-19-02 completed do not require any additional repairs. View I-19-02 Safety Recall View FAQ What Dealers Should Do? As of May 7, 2019, YOU MUST NOT SELL OR DELIVER any affected NEW OR USED Model Year 2014-2020 listed below until it is repaired according to the Safety Recall bulletin. Affected Units 2014 – Chief Classic, Chief Vintage, Chieftain models 2015 – Chieftain, Chief Classic, Chief Vintage 2016 – Chieftain, Springfield, Chief Vintage 2017 – Chief Vintage, Chieftain, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite, Springfield 2018 – Chief Vintage, Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite, Springfield 2019 – Chief Vintage, Chieftain Classic, Springfield, Springfield Dark Horse 2020 – Chief Vintage, Springfield Check the Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units. Please contact Indian Motorcycle Service by phone at 800-330-9407 or through Ask Polaris with any questions or concerns. Thank you for your cooperation in this matter. Sincerely, Indian Motorcycle Service © 2022 Polaris Industries Inc. 2100 Highway 55, Medina, MN 55340, USA

**************************************************************************************************************

Page 1 of 2 2014-2020 Indian Motorcycle Forward Lighting Safety Bulletin FAQ Version: R04 (August 29, 2022) **2015-2020 Heavyweight Air Cooled motorcycles added to the affected population. Part C has also been added for vehicles that have the VCM reflash completed as part of a different campaign. Reference Unit Inquiry to ensure all affected motorcycles are identified and repaired per this Safety Bulletin** What is the purpose of the I-19-02 Safety Bulletin? Indian Motorcycle has decided that an electrical defect may exist in 2014-2020 Heavyweight Air Cooled Indian Motorcycles, resulting in the unexpected loss of forward lighting. This defect may also cause heat damage to the Vehicle Control Module (VCM) and Pin 11 of the center VCM connector. Indian Motorcycle has released this bulletin with instructions to inspect the VCM connector for damage, update the VCM software, and replace the VCM and pin 11 connector if damaged. What make & model year is included in this Stop Sale? 2014-2020 Indian Motorcycles – Chief, Chief Classic, Chief Dark Horse, Chief Vintage, Springfield, Springfield Dark Horse, Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite, Roadmaster, Roadmaster Classic, Roadmaster Elite Is every 2014-2020 Indian Motorcycles affected? No, not all 2014-2020 Indian Motorcycles are affected. Impacted Indian Motorcycles are equipped from the factory with halogen headlight and driving lights. How can a dealer see which unregistered units in inventory are impacted by this? 1. Login to the dealer website (DEX). 2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site. 3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Bulletins’. 4. Locate the link for the bulletin of interest and click on the ‘All VINs’ link located on the right. 5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory. NOTE: Unit Inquiry can always be used to check an individual VIN. Is this a STOP SALE? This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed. What Dealers CAN Do 1. Can quote new products. 2. Can accept deposits from consumers as a reservation for a future sale. 3. Can utilize PCDX to begin setup and PDI (except for test ride). 4. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required. What Dealers CANNOT Do 1. Cannot complete a sale. 2. Cannot deliver impacted products to consumers. 3. Cannot allow a consumer to purchase and take an affected product. 4. Cannot warranty register an affected vehicle (unless delivered to the consumer prior to the release of the stop sale). 5. Cannot hold customers’ vehicles in service against their will. Will Indian Motorcycle notify consumers? Yes. Indian Motorcycle will mail a standard consumer notification letter and Email outlining the nature of this bulletin. Page 2 of 2 Should dealers notify consumers? Yes. Dealers should follow their standard process for contacting consumers regarding bulletin work on their affected vehicles. Dealers should reference the STOP site for a list of their dealership’s affected VINs. Is training required before ordering parts or filing claims for this bulletin? Yes. Polaris requires one person from a dealership to be certified before parts ordering may occur and two people be certified before warranty claims may be processed. Refer to 2014 Indian Motorcycle Forward Lighting – I-19-02 on the University of Polaris. What parts are required to update the vehicles affected by this bulletin, and will dealers need to order them? Parts are not required to perform Part A of this bulletin. If the VCM Connector Inspection reveals discoloration or damage of Pin 11, an Ask Polaris case needs to be submitted for parts ordering and repair instructions. How does a dealer warranty register a unit that a customer has paid for and taken delivery of PRIOR to the STOP SALE announcement? The warranty registration capability is disabled for all units affected by the stop sale. If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed. In the event that a warranty registration must be completed, please submit an Ask Polaris case using Sales Question > Wholegoods Question and include the following: • Completed PCDX Customer Information and Customer Delivery form • Sales invoices: Paper & DMS • Copies of form of payment document or payment check • Copies of purchaser’s identification • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) • Salesperson’s First Name and Last Name and My Polaris Rewards Username to award points or spiffs. * Warranty Registrations that are received and processed by Indian Motorcycle more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee. If you have questions that are not addressed in this document or in the bulletin, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

**************************************************************************************************************

The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 1 of 21 SAFETY BULLETIN IND Release Date: May 07, 2019 Communication #: I-19-02-A/B/C Model Year(s): 2014-2020 — Confidential and Proprietary — VERSION: R04 (August 29, 2022) **2015-2020 Heavyweight Air Cooled motorcycles added to the affected population. Part C has also been added for vehicles that have the VCM reflash completed as part of a different campaign. Reference Unit Inquiry to ensure all affected motorcycles are identified and repaired per this Safety Bulletin** IMPORTANT STOP SALE SAFETY NOTICE! Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties. IMPORTANT If you are working with a printed copy, please verify you have the most current version of this document. SUBJECT: INDIAN MOTORCYCLE – FORWARD LIGHTING PURPOSE Indian Motorcycle has determined that an electrical defect may exist in 2014-2020 Heavyweight Air Cooled Indian Motorcycles, resulting in the unexpected loss of forward lighting. This defect may also cause heat damage to the Vehicle Control Module (VCM) and Pin 11 of the center VCM connector. Indian Motorcycle has released this bulletin with instructions to inspect the VCM connector for damage, update the VCM software, and replace the VCM and pin 11 connector if damaged. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 2 of 21 AFFECTED MODELS MODEL YEAR MODELS VEHICLE IDENTIFICATION NUMBER RANGE 2014 Chief Classic, Chief Vintage, Chieftain Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs. 2015 Chieftain, Chief Classic, Chief Vintage 2016 Chieftain, Springfield, Chief Vintage 2017 Chief Vintage, Chieftain, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite, Springfield 2018 Chief Vintage, Chieftain, Chieftain Classic, Chieftain Dark Horse, Chieftain Limited, Chieftain Elite, Springfield 2019 Chief Vintage, Chieftain Classic, Springfield, Springfield Dark Horse 2020 Chief Vintage, Springfield IMPORTANT Vehicles that had ISA-19-02 performed as an interim solution are still required to have this updated repair solution performed. Reference Unit Inquiry to determine if a VIN is affected. CUSTOMER NOTIFICATION Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Indian Motorcycle will be mailing a notification letter to consumers affected by this Bulletin. Indian Motorcycle will also send an email to owners for whom Polaris has a valid email address. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 3 of 21 WARRANTY CLAIM PARTS INFORMATION Bulletin parts are excluded from the standard RMA policy and cannot be returned. An Initial Recommended Order Quantity has not been provided for this bulletin. For more details, refer to University of Polaris training course “Polaris Item Availability and Daily Ordering” and click on “Bulletin Ordering Training”. NOTICE Training required for this bulletin is carried forward from the original release in May, 2019. If your dealership personal is still certified, you will NOT need to retake the training. NOTICE • Certain motorcycles will already have the latest VCM software installed and will not require a reflash. These motorcycles will have their VINs applied to PART C and PART B if damage is found. • The motorcycles that DO NOT have up to date VCM software will only be applied to PART A and PART B if damage is found. VCM CONNECTOR INSPECTION & VCM REFLASH Bulletin # I-19-02-A Claim Type SB (Service Bulletin) Labor Allowance 0.6 hours (36 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Training Required Yes1 1Polaris requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed. VCM & CONNECTOR REPLACEMENT Bulletin # I-19-02-B Claim Type SB (Service Bulletin) Labor Allowance 1.0 hours (60 minutes) Part Number / Description Additional parts and labor required to complete I-19-02-B to be authorized through an ASK Polaris case. Parts Availability Available to order when directed by ASK Polaris VCM CONNECTOR INSPECTION Bulletin # I-19-02-C Claim Type SB (Service Bulletin) Labor Allowance 0.3 hours (18 minutes) Part Number / Description 0000541 (QTY 1) Bulletin Misc Labor Parts Availability NA University of Polaris Training Required Yes1 1Polaris requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 4 of 21 ACCESSORY LABOR Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement. 1. Start a new Ask Polaris Case, Service &Warranty Question > Authorization Request: In Warranty or Polaris ESC or Authorization Request: Out of Warranty/Goodwill. 2. Enter your contact information and VIN, along with miles and hours into the applicable fields. 3. Enter Indian Motorcycle® I-19-02 in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”. 4. Enter warranty fail codes 127/277/132. 5. Add part 0000541, quantity 1. 6. Attach photos of the vehicle and accessories sufficient to support the labor time requested. 7. Submit the case to Polaris. COVERAGE PERIOD Coverage began on March 3rd, 2020. This bulletin has no expiration date. PARTS RETURN / DISPOSAL INFORMATION Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and disposed of properly or returned to Polaris (if required). SPECIAL TOOLS • US and Canada Dealers: The special tool outlined in Part B of this Bulletin (PF-52576) was direct-shipped to dealers in February of 2018 for use with I-18-01. If additional or replacement tools are needed, they can be ordered through Bosch Automotive Service Solutions, by phone at 1-800-345–2233 or on-line via your dealer website at https://polaris.service-solutions.com/. • International Dealers: The special tool outlined in this Bulletin (PF-52576) must be ordered through the Bosch Service Solutions website. File a Part Stock warranty claim for tool reimbursement. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 5 of 21 I-19-02-A / C VCM PIN INSPECTION TOOLS REQUIRED • Digital Wrench® II • Multilink XP cable • Battery Tender (minimum 2 amps) • 5 mm Allen Wrench • 6 mm Allen Wrench • In-lb Torque Wrench • Phillips Screwdriver The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 6 of 21 I-19-02-A / C VEHICLE CONTROL MODULE (VCM) CONNECTOR PIN 11 INSPECTION PREPARATION IMPORTANT In the event the following inspection does reveal damage to Pin 11 of the center VCM connector (harness side), start an ASK Polaris case for further instruction as outlined in the I-19-02-B section of this document. 1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise. 2. Turn the ignition off. 3. Remove Accessory Trunk, if applicable. • Remove the left and right saddlebags and remove the trunk lock fastener t from each trunk latch. • Disconnect the trunk harness multi-plug r. • Lift the trunk latches e to unlock the trunk from the mount. • Lift up on the rear of the trunk rand slide rearward t to release the trunk from the motorcycle. 4. Pull carefully on the side panels to release the retaining posts from the in-frame grommets. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 7 of 21 5. Using a 5 mm Allen Wrench, remove the rear seat fastener w. 6. Using a 6 mm Allen Wrench, remove the two fasteners q securing the seat to the frame. 7. Lift the rear of the seat and pull rearward to disengage the front retaining arms from the bracket behind the fuel tank. 8. Place the seat upside down on a smooth, clean surface. VCM CONNECTOR PIN 11 INSPECTION 1. Find the VCM located on top of the battery box. 2. Disconnect the center connector on the VCM. Locate Pin 11 of the VCM1 (center) connector and check for any discoloration. Inspect the male pin on the VCM board for damage. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 8 of 21 IMPORTANT Pay special attention to the white terminal lock plate during inspection. If damage is present, a dark halo will be present around pin 11 of the VCM connector. Refer to the pictures below for examples. DAMAGE IS NOT PRESENT DAMAGE IS PRESENT VCM connector, pin 11 VCM connector, pin 11 Damage = Any sign of heat damage in or around pin 11 of the center VCM connector (e.g. the dark halo shown in the right image above). STOP! • If damage IS present, take pictures of the damage and proceed to I-19-02-B. US/CAN: Submit an Ask Polaris Service & Warranty Question> All Vehicle Diagnostic case. INT’L: Contact your Country Service Department. • If damage is NOT present, proceed to step 11 to complete I-19-02-A or I-19-02-C. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 9 of 21 ASSEMBLY 11. Install the seat by sliding the seat forward to engage the retaining arms on the frame into the seat. 12. Loosely install both side seat fasteners q. 13. Loosely install the rear seat fastener w. 14. Torque all three seat fasteners to specification. TORQUE Seat Fastener: 88 in-lbs (10 N·m) 15. Install the side panels by aligning the side panel pins with the in-frame grommets and push inward to engage. 16. Install Accessory Trunk, if applicable. CAUTION Use care when installing the trunk assembly so that no electrical wires / connectors get pinched. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 10 of 21 • Lift the flap at the rear of the passenger seat pad to access the vehicle side of the trunk harness connector and lay harness on fender. • Slide the trunk forward q onto the mounting bracket and lower w the rear of the trunk until fully seated. • Push the trunk locking levers e down until fully seated and the trunk is held securely in place. • Reconnect the trunk harness connector r. • If applicable, install the mounting fasteners t into left and right locking levers. • Install saddlebags, if equipped. 17. If a VCM reflash is not needed, file a claim for I-19-02-C The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 11 of 21 I-19-02-A ONLY VCM REFLASH IMPORTANT This procedure requires the use of Digital Wrench® II. Connect a battery tender to the vehicle during the programming. 1. Park motorcycle on a flat surface, fully extend kickstand, and make sure vehicle is stable. 2. Turn off the motorcycle. 3. Verify that Digital Wrench II version 1.0.24 or later has been installed on your PC or laptop. Also confirm that your multilink has been set up to Direct to USB. For installation instructions, Click HERE to view the Digital Wrench II user manual or visit “Other Publications” on the left navigation menu of the DEX STOP site. 4. Connect MultiLink XP cables to PC and motorcycle. Then power on the motorcycle. Do NOT start. CAUTION Make sure the vehicle has sufficient battery voltage and is connected to a battery tender before the reflash. Failure to do so may result in a reflash crash and damage the VCM. 5. Open the Digital Wrench II application. 6. Select Auto Identify. 7. Select Vehicle Update. 8. Put the motorcycle in 1st gear. Click continue button to finish. NOTICE If I-20-03 has not been completed, the value could be different. Please refer to I-20-03. 9. Select VEHICLE1. Then select Update ECU. NOTICE Digital Wrench II will automatically identify current software and determine if an update is required. The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 12 of 21 10. Select Continue. 11. Once the update is complete, select the continue button then clear any trouble codes and power cycle the motorcycle. 12. Check / clear any stored fault codes, disconnect Digital Wrench and test ride the motorcycle. NOTICE Following the VCM reflash, some customers may notice a slight delay in illumination of their fog lights (if equipped) during vehicle use. This is normal and is intended to reduce current flow through the VCM 13. File a claim for I-19-02-A The information contained within this document is confidential and protected by U.S. and international copyright laws, and is the property of Polaris Inc. This document is provided for the sole use of authorized Polaris dealers and distributors. This document is not to be distributed, duplicated, or copied, digitally or otherwise, without the written consent of Polaris Inc. I-19-02 (R04) © 2020 Polaris Inc. Page 13 of 21 I-19-02-B IMPORTANT US/CAN Dealers: Submit an Ask Polaris Service & Warranty Question > Vehicle Diagnostic Question case. INT’L Dealers: Contact your Country Service Department. Submit photos of the dark halo present around VCM pin 11 on the white terminal lock plate and wait for further instructions from Indian Motorcycle Technical Service. Do not allow the machine to be operated until you have repaired the machine as directed by Technical Service. If damage is present at Pin 11, do not file a warranty claim until directed by Indian Motorcycle Technical Service.

**************************************************************************************************************

From: To: Subject: Important Safety Recall I-19-02 UPDATE Date: Thursday, September 01, 2022 5:00:05 PM *External Email* Think Before You Click. Trouble viewing this email? Open it in your browser > IMPORTANT SAFETY RECALL UPDATE Steve, In cooperation with the National Traffic and Motor Vehicle Safety Act, Polaris is conducting a voluntary recall of certain models: Our records indicate that you are the owner of an Test with VIN Test affected by Safety Recall Test. Indian Motorcycle has determined that all model year 2014-2020 (111 c.i.) motorcycles may experience loss of forward lighting. If this event does occur, the High Beam indicator will flash on the gauge cluster. If the motorcycle lighting malfunctions while in operation, it may reduce visibility and increase the risk of a crash. To resolve this concern, Indian Motorcycle has developed a repair procedure to inspect the electrical connector for damage and replace the VCM if needed. This recall was originally released in 2019. Based on ongoing investigation, Indian Motorcycle expanded the population of affected vehicles originally communicated under Safety Recall I-19-02. The VIN associated with this email is now affected by Safety Recall I-19-02 and will need to be repaired by an authorized Indian Motorcycle dealer. Owner Next Steps: Visit our Product Safety Recall web page to verify if your motorcycle is impacted by this safety recall. Search for the model or vehicle identification number (VIN) on the site to confirm. Schedule an appointment with an authorized Indian Motorcycle dealer. Do not attempt repairs yourself. Repairs must be done by an authorized Indian Motorcycle dealer. Your local dealer can be found on our Dealer Locator web page. Your Indian Motorcycle dealer is in the best position to answer your questions, but you may also contact our Owners Connections Department at 1-800-765-2747 to speak with a representative. We apologize for this inconvenience and assure you that we are committed to customer satisfaction for riders to enjoy. -Indian Motorcycle Received This Notice In Error? This notice was sent according to our most current registration information. If you no longer own this vehicle, contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 working days after the day on which the notice is received. This email was sent by Indian Motorcycle to [email protected] because you are a registered owner of a motorcycle affected by a recent safety recall notice. Please do not reply to this email. To contact us, please call us at 1-800-POLARIS or visit our help page. © 2022 Polaris Industries Inc. 2100 Highway 55, Medina, MN 55340, USA

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-635 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Indian Motorcycle Company Submission Date : AUG 19, 2022 NHTSA Recall No. : 22V-635 Manufacturer Recall No. : 1-19-02 Manufacturer Information : Manufacturer Name : Indian Motorcycle Company Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 28,689 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2020 Indian 2014 Chief, 2015 Chief Classic, 2015 – 2020 Chief Vintage, 2016-2020 Springfield, 2014 Chieftain, 2016-2018 Chieftain, 2016-2018 Chieftain Darkhorse, 2017-2018 Chieftain Limited, 2018-2019 Chieftain Classic Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : 2014 Indian Chief and Chieftain motorcycles are the affected population for this recall. Production Dates : AUG 20, 2012 – JUL 20, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Vehicle Control Module (VCM) may not operate properly on specific Model Year 2014 – 2020 Indian motorcycles. An oxidation layer on an electrical contact at the VCM connection could potentially result in a loss of electrical contact leading to an intermittent or total loss of forward lighting. System only allows a percentage of 1% or greater for the “Estimated percentage of involved with defect”, our actual estimated defect percentage is .05%. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of forward lighting while driving can increase risk of a crash. Description of the Cause : Poor electrical contact integrity at the VCM connection may create intermittent or complete loss of forward illumination. Part 573 Safety Recall Report 22V-635 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Identification of Any Warning that can Occur : The High Beam indicator on the gauge cluster will flash in the event of a forward lighting malfunction. Involved Components : Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On March 5, 2019, NHTSA inquired with Indian Motorcycle regarding VOQs alleging loss of forward lighting. Indian Motorcycle then conducted an internal warranty investigation on the issue through March and April 2019. On April 18, 2019, Indian Motorcycle identified an actionable trend related to loss forward lighting on specific Model Year 2014 motorcycles. Following the release of the I-19-02 bulletin for MY14 vehicles, Indian Motorcycle continued to monitor field data for units outside the original recall population. An internal review conducted in or about March 2020, could not identify a defect trend to indicate a loss of forward lighting identified outside of the I-19-02 recall population. In February 2022, Transport Canada received and notified Indian Motorcycle of a complaint related to the I-19-02 recall on MY15-17 vehicles. At that time, Indian Motorcycle re-analyzed field data and performed additional analysis to determine if other model years may be affected with similar defect conditions. Through reanalyzing all available data sources Indian Motorcycle identified an increase of claims of loss of forward lighting conditions on MY15-17 vehicles that were similar to the claims observed on MY14 vehicles at the time of the I-19-02 (NHTSA 19V339) recall. Further, while not identified with a frequency of occurrence to indicate a defect, Indian determined MY18-20 vehicles may be at risk of the same or similar conditions based on our knowledge of the reported concerns and vehicle architecture. Indian Motorcycle therefore determined that a risk to motor vehicle safety exists with these model years of vehicles, and expanded the I-19-02 recall campaign to include certain MY15-20 vehicles equipped with halogen Part 573 Safety Recall Report 22V-635 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 headlights and halogen fog lights. Chronology continued in “Manufacturer Comments to NHTSA Staff section” below Description of Remedy : Description of Remedy Program : Owners will be notified by mail of the defect, instructed to verify functionality of forward facing lighting, and be informed of timing of the fix. The details of the fix will be included at a future date, but may include hardware inspection and/or a controller module update. Owners will be notified a second time by mail when the fix is available and instructed to take their vehicle to an authorized Indian dealer for service. There will be no charge for this service. If you have had this procedure performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information regarding obtaining reimbursement please contact the Polaris Consumer Service Department using the contact information above. Owners will be notified by mail of the defect and the availability of the remedy. They will be instructed to contact their authorized Indian Motorcycle dealer to schedule an appointment to bring their vehicles in to have the repair performed at no cost to the customer. Indian Motorcycle has determined that all model year 2014 111 c.i. motorcycles may experience loss of forward lighting. If this event does occur, the High Beam indicator will flash on the gauge cluster. If the motorcycle lighting malfunctions while in operation, it may reduce visibility and increase the risk of a crash. Indian Motorcycle has released a safety recall bulletin I-19-02-A/B with instructions to inspect the vehicle control module (VCM) connector for damage and reflash the VCM with an updated calibration.. If damage to the VCM connector is present, repair instructions will be provided (Bulletin Part B). For the expanded recall population, Indian Motorcycle will notify consumers of the potential loss of forward lighting and the availability of the remedy. Remedy continued in “Manufacturer Comments to NHTSA Staff Section” below How Remedy Component Differs from Recalled Component : 4014110 – VCM (Vehicle Control Module) Service kit PN: 2208321 Identify How/When Recall Condition was Corrected in Production : Not Applicable, this vehicle is no longer in production. Recall Schedule : Part 573 Safety Recall Report 22V-635 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Recall Schedule : Upon approval, dealers and owner notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : AUG 25, 2022 – AUG 25, 2022 Planned Owner Notification Date : SEP 02, 2022 – SEP 02, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-635 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Indian Motorcycle Company Submission Date : AUG 29, 2022 NHTSA Recall No. : 22V-635 Manufacturer Recall No. : I-19-02 Manufacturer Information : Manufacturer Name : Indian Motorcycle Company Address : 2100 Highway 55 Medina MN 55340 Company phone : 800-765-2747 Population : Number of potentially involved : 28,689 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2014-2014 Indian Chief Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : MAR 16, 2013 – JUN 24, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2015-2020 Indian Chief Vintage Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : APR 24, 2014 – JUL 16, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2015-2015 Indian Chief Classic Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : APR 24, 2014 – JUN 29, 2015 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-635 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 4 : 2016-2020 Indian Springfield Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : DEC 09, 2014 – JUL 20, 2020 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2016-2018 Indian Chieftain Darkhorse Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : JAN 19, 2015 – JUL 25, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 6 : 2014-2018 Indian Chieftain Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : MAR 16, 2013 – JUL 25, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 7 : 2017-2018 Indian Chieftain Limited Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : OCT 20, 2016 – JUL 26, 2018 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-635 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 8 : 2018-2019 Indian Chieftain Classic Vehicle Type : Body Style : Power Train : NR Descriptive Information : Model Year 2014 – 2020 Indian motorcycles equipped with halogen headlight and driving lights are within the affected population for this recall. Production Dates : JUN 07, 2017 – JUL 30, 2019 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The Vehicle Control Module (VCM) may not operate properly on specific Model Year 2014 – 2020 Indian motorcycles. An oxidation layer on an electrical contact at the VCM connection could potentially result in a loss of electrical contact leading to an intermittent or total loss of forward lighting. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of forward lighting while driving can increase risk of a crash. Description of the Cause : Poor electrical contact integrity at the VCM connection may create intermittent or complete loss of forward illumination. Identification of Any Warning that can Occur : The High Beam indicator on the gauge cluster will flash in the event of a forward lighting malfunction. Involved Components : Component Name 1 : VCM Software Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Methode Electronics, Inc. Address : 8750 W. Bryn Mawr Ave. Suite 1000 Chicago Illinois 60631 Part 573 Safety Recall Report 22V-635 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States Chronology : On March 5, 2019, NHTSA inquired with Indian Motorcycle regarding VOQs alleging loss of forward lighting. Indian Motorcycle then conducted an internal warranty investigation on the issue through March and April 2019. On April 18, 2019, Indian Motorcycle identified an actionable trend related to loss forward lighting on specific Model Year 2014 motorcycles. Updated 8/2/2022: Following the release of the I-19-02 bulletin for MY14 vehicles, Indian Motorcycle continued to monitor field data for units outside the original recall population. An internal review conducted in or about March 2020, could not identify a defect trend to indicate a loss of forward lighting identified outside of the I-19-02 recall population. In February 2022, Transport Canada received and notified Indian Motorcycle of a complaint related to the I-19-02 recall on MY15-17 vehicles. At that time, Indian Motorcycle re-analyzed field data and performed additional analysis to determine if other model years may be affected with similar defect conditions. Through reanalyzing all available data sources Indian Motorcycle identified an increase of claims of loss of forward lighting conditions on MY15-17 vehicles that were similar to the claims observed on MY14 vehicles at the time of the I-19-02 (NHTSA 19V339) recall. Further, while not identified with a frequency of occurrence to indicate a defect, Indian determined MY18-20 vehicles may be at risk of the same or similar conditions based on our knowledge of the reported concerns and vehicle architecture. Indian Motorcycle therefore determined that a risk to motor vehicle safety exists with these model years of vehicles, and expanded the I-19-02 recall campaign to include certain MY15-20 vehicles equipped with halogen headlights and halogen fog lights. Please see attachment: “Chronology and Remedy Reports NHTSA ID 22V635_MFR ID I-19-02” for detailed Chronology of Defect. Part 573 Safety Recall Report 22V-635 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail of the defect, instructed to verify functionality of forward facing lighting, and be informed of timing of the fix. The details of the fix will be included at a future date, but may include hardware inspection and/or a controller module update. Owners will be notified a second time by mail when the fix is available and instructed to take their vehicle to an authorized Indian dealer for service. There will be no charge for this service. If you have had this procedure performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information regarding obtaining reimbursement please contact the Polaris Consumer Service Department using the contact information above. Owners will be notified by mail of the defect and the availability of the remedy. They will be instructed to contact their authorized Indian Motorcycle dealer to schedule an appointment to bring their vehicles in to have the repair performed at no cost to the customer. Indian Motorcycle has determined that all model year 2014 111 c.i. motorcycles may experience loss of forward lighting. If this event does occur, the High Beam indicator will flash on the gauge cluster. If the motorcycle lighting malfunctions while in operation, it may reduce visibility and increase the risk of a crash. Indian Motorcycle has released a safety recall bulletin I-19-02-A/B with instructions to inspect the vehicle control module (VCM) connector for damage and reflash the VCM with an updated calibration.. If damage to the VCM connector is present, repair instructions will be provided (Bulletin Part B). For the expanded population, please see attachment: “Chronology and Remedy Reports NHTSA ID 22V635_MFR ID I-19-02” for detailed Remedy report. How Remedy Component Differs from Recalled Component : Remedy components (VCM) will include new and improved software. Identify How/When Recall Condition was Corrected in Production : Not Applicable, this vehicle is no longer in production. Recall Schedule : Description of Recall Schedule : Upon approval, dealers and owner notification letters will be mailed no later than 60 days after submission of this report. Planned Dealer Notification Date : AUG 29, 2022 – AUG 29, 2022 Planned Owner Notification Date : SEP 02, 2022 – SEP 02, 2022 * NR – Not Reported

SEOCONTENT-END