Steering Gear Incorrectly Assembled – 2021-2022 New Flyer XD40, XD60, XDE40, 2022 XN35, XE40, XN40, & 2021 XN60 Transit Buses

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THIS ITS DOCUMENT SHOULD BE RETAINED AND REFERRED TO FOR FUTURE MAINTENANCE UNTIL THE NEW FLYER PARTS AND/OR SERVICE MANUAL IS UPDATED TO REFLECT WORK DONE AS A RESULT OF THIS DOCUMENT. ENSURE THAT THIS DOCUMENT IS AVAILABLE FOR PARTS AND MAINTENANCE STAFF GOING FORWARD. This document and the contents discussed herein are the confidential and proprietary information of New Flyer Industries Canada ULC and New Flyer of America Inc. and are disclosed by New Flyer in confidence. This document and the contents herein are not to be disclosed by the intended recipient without the prior written authorization of New Flyer. Any unauthorized disclosure, reproduction or other distribution of this document or information strictly prohibited and may result in action being taken against the party making the unauthorized disclosure. This document and all copies hereof must be returned to New Flyer upon request. INSTRUCTION TO SERVICE ITS: 60505 August 24, 2022 SECTION: 209-Steering System WRITTEN BY: Troy Stutsky SUBJECT: NHTSA Equipment Recall 22E-047 – RH Sheppard Steering Systems ISSUE: The steering gears may have been assembled incorrectly, which can cause the gear to fracture. SUMMARY: Inspect suspect steering gear to identify serial number. Remove and replace with new steering gear if required. ITS60505 Ref. NHTSA Recall No. Ref. Transport Canada Recall No. 22V-637 2022-474 INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 2 of 8 August 24, 2022 PROCEDURE: 1. Set park brake and chock wheels. 2. Turn the main battery disconnect switch to the “OFF” position. 3. Locate the steering gear and steering gear serial number and part number located on the lip of the steering gear. See Figure 1. Use Steps 1 to 9 in the Identification Guidline for Sheppard Steering Gears in Appendix A to identify the serial number and part number on the steering gear. It will look something like 21D12345 or 22D12345 depending on what year the steering gear was manufactured and may have a -C at the end.  NOTE: Once you have the serial number use the recall website to access the Sheppard Steering Gear Classification Tool. https://recall.rhsheppard.com/USA/en/USD You can input your information and select New Flyer from the drop down on the left and enter the steering gear serial number on the right. Make sure you are omitting the -C at the end if required. The classification tool will give you a “Suspect” or “Good” response. If a “Not Found” response is given, check the number again and if it still will not match, contact Troy Stutsky @ serviceorganization_powertrain&[email protected]. Figure 1: Serial Number and Part Number Location (Red Field is Example of Location) 4. Complete all fields on the steering gear inspection sheet in Appendix B. Important – This inspection sheet must be returned to Technical Services Specialist Troy Stutsky for documentation retention purposes. Please return by email to serviceorganization_powertrain&[email protected]. 5. If the steering gear serial number shows “Good” in the Sheppard Steering Gear Classification Tool, this steering gear is not affected by the recall and the bus can be safely returned back to revenue service. 6. If the steering gear serial number shows “Suspect” in the Sheppard Steering Gear Classification Tool, this steering gear will need to be replaced with a new steering gear (NF PN 497510) before the bus can be safely returned back to revenue service. 7. Once the steering gear has been replaced with a new one, please turn the main battery disconnect switch to the “ON” position and clean up all tools and debris and return the bus to revenue service. INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 3 of 8 August 24, 2022 LABOUR ESTIMATE Operation Number of Technician(s) Hours Labor Time T X HR 1 Inspect Steering Gear 1 0.3 0.3 2 R&R Steering Gear 1 4.5 4.5 PARTS REQUIRED Item Part Number Description Qty. per Coach Units Notes 1 497510 ASSY-STEERING GEAR M110 DISC 1 EA INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 4 of 8 August 24, 2022 Appendix A INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 5 of 8 August 24, 2022 INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 6 of 8 August 24, 2022 INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 7 of 8 August 24, 2022 INSTRUCTION TO SERVICE ITS60505 ITS60505 Page 8 of 8 August 24, 2022 Appendix B

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THIS ITS DOCUMENT SHOULD BE RETAINED AND REFERRED TO FOR FUTURE MAINTENANCE UNTIL THE NEW FLYER PARTS AND/OR SERVICE MANUAL IS UPDATED TO REFLECT WORK DONE AS A RESULT OF THIS DOCUMENT. ENSURE THAT THIS DOCUMENT IS AVAILABLE FOR PARTS AND MAINTENANCE STAFF GOING FORWARD. This document and the contents discussed herein are the confidential and proprietary information of New Flyer Industries Canada ULC and New Flyer of America Inc. and are disclosed by New Flyer in confidence. This document and the contents herein are not to be disclosed by the intended recipient without the prior written authorization of New Flyer. Any unauthorized disclosure, reproduction or other distribution of this document or information strictly prohibited and may result in action being taken against the party making the unauthorized disclosure. This document and all copies hereof must be returned to New Flyer upon request. INSTRUCTION TO SERVICE ITS: 60528 September 29, 2022 SECTION: 209-Steering System WRITTEN BY: Troy Stutsky SUBJECT: NHTSA Equipment Recall 22E-047 – RH Sheppard Steering Systems ISSUE: The steering gears may have been assembled incorrectly, which can cause the gear to fracture. SUMMARY: Inspect suspect steering gear to identify serial number. Remove and replace with refurbished steering gear if required. ITS60528 Ref. NHTSA Recall No. Ref. Transport Canada Recall No. 22V-637 2022-474 INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 2 of 8 September 29, 2022 PROCEDURE: 1. Set park brake and chock wheels. 2. Turn the main battery disconnect switch to the “OFF” position. 3. Locate the steering gear and steering gear serial number and part number located on the lip of the steering gear. See Figure 1. Use Steps 1 to 9 in the Identification Guidline for Sheppard Steering Gears in Appendix A to identify the serial number and part number on the steering gear. It will look something like 21D12345 or 22D12345 depending on what year the steering gear was manufactured and may have a -C at the end.  NOTE: Once you have the serial number use the recall website to access the Sheppard Steering Gear Classification Tool. https://recall.rhsheppard.com/USA/en/USD You can input your information and select New Flyer from the drop down on the left and enter the steering gear serial number on the right. Make sure you are omitting the -C at the end if required. The classification tool will give you a “Suspect” or “Good” response. If a “Not Found” response is given, check the number again and if it still will not match, contact Troy Stutsky @ serviceorganization_powertrain&[email protected]. Figure 1: Serial Number and Part Number Location (Red Field is Example of Location) 4. Complete all fields on the steering gear inspection sheet in Appendix B. Important – This inspection sheet must be returned to Technical Services Specialist Troy Stutsky for documentation retention purposes. Please return by email to serviceorganization_powertrain&[email protected]. 5. If the steering gear serial number shows “Good” in the Sheppard Steering Gear Classification Tool, this steering gear is not affected by the recall and the bus can be safely returned back to revenue service. 6. If the steering gear serial number shows “Suspect” in the Sheppard Steering Gear Classification Tool, this steering gear will need to be replaced with a refurbished steering gear (NF PN 6493465RX) before the bus can be safely returned back to revenue service. 7. Once the steering gear has been replaced with a new one, please turn the main battery disconnect switch to the “ON” position and clean up all tools and debris and return the bus to revenue service. INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 3 of 8 September 29, 2022 LABOUR ESTIMATE Operation Number of Technician(s) Hours Labor Time T X HR 1 Inspect Steering Gear 1 0.3 0.3 2 R&R Steering Gear 1 4.5 4.5 PARTS REQUIRED Item Part Number Description Qty. per Coach Units Notes 1 6493465RX GEAR ASSY-REMAN STEERING M110 DISC 1 EA INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 4 of 8 September 29, 2022 Appendix A INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 5 of 8 September 29, 2022 INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 6 of 8 September 29, 2022 INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 7 of 8 September 29, 2022 INSTRUCTION TO SERVICE ITS60528 ITS60528 Page 8 of 8 September 29, 2022 Appendix B

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NEW FLYER. Wltii IMPORTANT SAFETY RECALL NOTICE 02 September 2022 Subject: Motor Vehicle Safety Recall 22V-637 Sheppard Steering Gear To Whom it May Concern: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. New Flyer of America Inc. (“New Flyer”) has decided, that a manufacturing defect which relates to motor vehicle safety, may exist on the following New Flyer transit vehicles operated by Make: New Flyer Model: SR2684 2022 XD40 VIN & Unit Number: 5FYD8FV04NF105067 2205 5FYD8FV0XNF105073 2211 New Flyer has become aware of a potential defect with M110P Steering Gears manufactured by RH Sheppard Co., Inc. (RH Sheppard). RH Sheppard has declared an Equipment Recall (22E-047) with the U.S. DOT National Highway Traffic Safety Administration (NHTSA). This recall affects specific steering gears manufactured between June 1, 2021 and 10 February 2022. RH Sheppard has informed New Flyer that a small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by identifying the oldest production lot associated with a gear failure and including all production from that lot to the date in February 2022 when the improvements in the assembly process were instituted. A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. A loss of steering increases the likelihood of a collision. Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available. RH Sheppard estimates the repair time to be approximately 4.5 hours, excluding vehicle and shop logistics. Parts and labor required to accomplish the recall will be provided by RH Sheppard at no cost with labour reimbursement through the normal New Flyer warranty claim process. Please contact your New Flyer Regional Product Support Manager Terry Kotnarowski, to coordinate the recall action. If you are a lessor of vehicles which are identified above, it is required that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, or it has been removed from operation permanently, please inform the undersigned. If you had this corrective action performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have additional questions or concerns with regards to this recall or the way in which it was conducted, you may want to contact: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, Washington, DC, 20590, Or call 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience which this action may cause you. However, we are concerned about the safety of your passengers and employees. Thank you for your attention to this important matter. Sincerely, NEW FLYER OF AMERICA INC. By: Jim Johnson Vehicle Safety & Regulatory Compliance Manager (256) 453-7181 cc: Scott Halbesma, Vice President, Customer Care Terry Kotnarowski – Regional Product Support Manager Attachment: ITS-60505

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-637 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : New Flyer of America, Inc. Submission Date : AUG 24, 2022 NHTSA Recall No. : 22V-637 Manufacturer Recall No. : R22-026 Manufacturer Information : Manufacturer Name : New Flyer of America, Inc. Address : 711 Kernaghan Avenue Winnipeg, MB 00 R2C3T4 Company phone : 204-224-6706 Population : Number of potentially involved : 54 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 New Flyer XD40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 18 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 28, 2021 – MAR 07, 2022 VIN Range 1 : Begin : 5FYD8FV03MB075839 End : 5FYD8FV0XNF105073 ✔ Not sequential Vehicle 2 : 2021-2022 New Flyer XD60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 9 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 22, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 5FYD8YU15MB082605 End : 5FYD8YU18NF104980 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2022-2022 New Flyer XN35 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : FEB 21, 2022 – MAR 03, 2022 VIN Range 1 : Begin : 5FYC8KB01NF105245 End : 5FYC8KB09NF105249 ✔ Not sequential Vehicle 4 : 2021-2022 New Flyer XDE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 12 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : AUG 04, 2021 – MAR 23, 2022 VIN Range 1 : Begin : 5FYH8FR07MB074723 End : 5FYH8FR05NC105401 ✔ Not sequential Vehicle 5 : 2022-2022 New Flyer XE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 13, 2021 – JAN 05, 2022 VIN Range 1 : Begin : 5FYB8FJ04NF104403 End : 5FYB8FJ11NF105002 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 New Flyer XN40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 8 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 06, 2021 – NOV 15, 2021 VIN Range 1 : Begin : 5FYC8FB03NC104641 End : 5FYC8FB16NF104706 ✔ Not sequential Vehicle 7 : 2021-2021 New Flyer XN60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 1 vehicle with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUL 15, 2021 – JUL 15, 2021 VIN Range 1 : Begin : 5FYC8YC04MF075836 End : 5FYC8YC04MF075836 Not sequential Description of Defect : Description of the Defect : A small percentage of steering gears were assembled without the required number of recirculating balls. A steering gear with fewer than the required number may bind when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. (Refer to 22E-047) FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of steering increases the likelihood of a crash. (Refer to 22E-047) Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls (refer to 22E-047). Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available (refer to 22E-047) Involved Components : Part 573 Safety Recall Report 22V-637 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Sheppard Model M110P Component Description : Steering Gear Component Part Number : Various Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co. Inc. Address : 400 Pine Street Hanover Pennsylvania 17331 Country : United States Chronology : On 4 August 2022 New Flyer was contacted by the Trends Analysis Division regarding New Flyer’s response to Equipment Recall 22E-047. At that time New Flyer was unaware of the recall and immediately contacted RH Sheppard. By 10 August 2022, New Flyer had sufficient information from RH Sheppard to try and determine the affected population of production vehicles. On 17 August 2022 the New Flyer executives decided that a vehicle recall would be declared with NHTSA. A vehicle recall was submitted to the ODI on 24 August 2022. Description of Remedy : Description of Remedy Program : A technical instruction has been developed to inspect and replace the steering gear if required. The parts and labor related to the inspection and repair will be provided free of charge and can be reimbursed through the normal New Flyer Warranty system. How Remedy Component Differs from Recalled Component : The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. (Refer to 22E-047) Part 573 Safety Recall Report 22V-637 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : On Feb 10, 2022 the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. (Refer to 22E-047) Recall Schedule : Description of Recall Schedule : New Flyer has no Dealer Network. Customer notification will begin as soon as the customer letter is approved by the ODI. Planned Dealer Notification Date : OCT 17, 2022 – OCT 17, 2022 Planned Owner Notification Date : OCT 17, 2022 – OCT 21, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-637 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : New Flyer of America, Inc. Submission Date : SEP 07, 2022 NHTSA Recall No. : 22V-637 Manufacturer Recall No. : R22-026 Manufacturer Information : Manufacturer Name : New Flyer of America, Inc. Address : 711 Kernaghan Avenue Winnipeg, MB 00 R2C3T4 Company phone : 204-224-6706 Population : Number of potentially involved : 55 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 New Flyer XD40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 18 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 28, 2021 – MAR 07, 2022 VIN Range 1 : Begin : 5FYD8FV03MB075839 End : 5FYD8FV0XNF105073 ✔ Not sequential Vehicle 2 : 2021-2022 New Flyer XD60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 9 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 22, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 5FYD8YU15MB082605 End : 5FYD8YU18NF104980 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 New Flyer XDE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 12 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : AUG 04, 2021 – MAR 23, 2022 VIN Range 1 : Begin : 5FYH8FR07MB074723 End : 5FYH8FR05NC105401 ✔ Not sequential Vehicle 4 : 2021-2021 New Flyer XN60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 1 vehicle with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUL 15, 2021 – JUL 15, 2021 VIN Range 1 : Begin : 5FYC8YC04MF075836 End : 5FYC8YC04MF075836 Not sequential Vehicle 5 : 2022-2022 New Flyer XN35 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : FEB 21, 2022 – MAR 03, 2022 VIN Range 1 : Begin : 5FYC8KB01NF105245 End : 5FYC8KB09NF105249 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 New Flyer XN40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 8 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 06, 2021 – NOV 15, 2021 VIN Range 1 : Begin : 5FYC8FB03NC104641 End : 5FYC8FB16NF104706 ✔ Not sequential Vehicle 7 : 2022-2022 New Flyer XE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 13, 2021 – JAN 05, 2022 VIN Range 1 : Begin : 5FYB8FJ04NF104403 End : 5FYB8FJ11NF105002 ✔ Not sequential Description of Defect : Description of the Defect : A small percentage of steering gears were assembled without the required number of recirculating balls. A steering gear with fewer than the required number may bind when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. (Refer to 22E-047) FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of steering increases the likelihood of a crash. (Refer to 22E-047) Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls (refer to 22E-047). Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available (refer to 22E-047) Involved Components : Part 573 Safety Recall Report 22V-637 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Sheppard Model M110P Component Description : Steering Gear Component Part Number : Various Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co. Inc. Address : 400 Pine Street Hanover Pennsylvania 17331 Country : United States Chronology : On 4 August 2022 New Flyer was contacted by the Trends Analysis Division regarding New Flyer’s response to Equipment Recall 22E-047. At that time New Flyer was unaware of the recall and immediately contacted RH Sheppard. By 10 August 2022, New Flyer had sufficient information from RH Sheppard to try and determine the affected population of production vehicles. On 17 August 2022 the New Flyer executives decided that a vehicle recall would be declared with NHTSA. A vehicle recall was submitted to the ODI on 24 August 2022. Description of Remedy : Description of Remedy Program : A technical instruction has been developed to inspect and replace the steering gear if required. The parts and labor related to the inspection and repair will be provided free of charge and can be reimbursed through the normal New Flyer Warranty system. How Remedy Component Differs from Recalled Component : The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. (Refer to 22E-047) Part 573 Safety Recall Report 22V-637 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : On Feb 10, 2022 the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. (Refer to 22E-047) Recall Schedule : Description of Recall Schedule : New Flyer has no Dealer Network. Customer notification will begin as soon as the customer letter is approved by the ODI. Planned Dealer Notification Date : SEP 01, 2022 – SEP 01, 2022 Planned Owner Notification Date : SEP 01, 2022 – OCT 21, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-637 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : New Flyer of America, Inc. Submission Date : SEP 01, 2022 NHTSA Recall No. : 22V-637 Manufacturer Recall No. : R22-026 Manufacturer Information : Manufacturer Name : New Flyer of America, Inc. Address : 711 Kernaghan Avenue Winnipeg, MB 00 R2C3T4 Company phone : 204-224-6706 Population : Number of potentially involved : 54 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 New Flyer XD40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 18 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 28, 2021 – MAR 07, 2022 VIN Range 1 : Begin : 5FYD8FV03MB075839 End : 5FYD8FV0XNF105073 ✔ Not sequential Vehicle 2 : 2021-2022 New Flyer XD60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : 9 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUN 22, 2021 – FEB 16, 2022 VIN Range 1 : Begin : 5FYD8YU15MB082605 End : 5FYD8YU18NF104980 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 3 : 2021-2022 New Flyer XDE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 12 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : AUG 04, 2021 – MAR 23, 2022 VIN Range 1 : Begin : 5FYH8FR07MB074723 End : 5FYH8FR05NC105401 ✔ Not sequential Vehicle 4 : 2022-2022 New Flyer XE40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : HYBRID ELECTRIC Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 13, 2021 – JAN 05, 2022 VIN Range 1 : Begin : 5FYB8FJ04NF104403 End : 5FYB8FJ11NF105002 ✔ Not sequential Vehicle 5 : 2022-2022 New Flyer XN35 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 3 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : FEB 21, 2022 – MAR 03, 2022 VIN Range 1 : Begin : 5FYC8KB01NF105245 End : 5FYC8KB09NF105249 ✔ Not sequential Part 573 Safety Recall Report 22V-637 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 6 : 2022-2022 New Flyer XN40 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 8 vehicles with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : OCT 06, 2021 – NOV 15, 2021 VIN Range 1 : Begin : 5FYC8FB03NC104641 End : 5FYC8FB16NF104706 ✔ Not sequential Vehicle 7 : 2021-2021 New Flyer XN60 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG Descriptive Information : 1 vehicle with this Make/Model/Model Year will be inspected to locate the suspect components. Recall population was determined based on component serial numbers provided by RH Sheppard in response to Equipment Recall 22E-047. Production Dates : JUL 15, 2021 – JUL 15, 2021 VIN Range 1 : Begin : 5FYC8YC04MF075836 End : 5FYC8YC04MF075836 Not sequential Description of Defect : Description of the Defect : A small percentage of steering gears were assembled without the required number of recirculating balls. A steering gear with fewer than the required number may bind when loads are applied. In some cases, the balls may align on the same side of the worm shaft and concentrated loads may cause the gear’s internal parts to fracture, resulting in a loss of vehicle steering. (Refer to 22E-047) FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of steering increases the likelihood of a crash. (Refer to 22E-047) Description of the Cause : An anomaly in the steering gear recirculating ball insertion operation occurred during assembly. Subsequent rework processes and inspections did not detect the missing recirculating balls (refer to 22E-047). Identification of Any Warning that can Occur : Preceding the internal fracture, the steering may be perceived as strained by the driver. No audible or visual warning is available (refer to 22E-047) Involved Components : Part 573 Safety Recall Report 22V-637 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Sheppard Model M110P Component Description : Steering Gear Component Part Number : Various Supplier Identification : Component Manufacturer Name : R.H. Sheppard Co. Inc. Address : 400 Pine Street Hanover Pennsylvania 17331 Country : United States Chronology : On 4 August 2022 New Flyer was contacted by the Trends Analysis Division regarding New Flyer’s response to Equipment Recall 22E-047. At that time New Flyer was unaware of the recall and immediately contacted RH Sheppard. By 10 August 2022, New Flyer had sufficient information from RH Sheppard to try and determine the affected population of production vehicles. On 17 August 2022 the New Flyer executives decided that a vehicle recall would be declared with NHTSA. A vehicle recall was submitted to the ODI on 24 August 2022. Description of Remedy : Description of Remedy Program : A technical instruction has been developed to inspect and replace the steering gear if required. The parts and labor related to the inspection and repair will be provided free of charge and can be reimbursed through the normal New Flyer Warranty system. How Remedy Component Differs from Recalled Component : The remedy component was assembled after the recall condition was corrected in production when additional controls were put in place. The remedy component has been verified to have the correct number of recirculating balls. Each remedy component is identifiable by an imprinted unique serial number. (Refer to 22E-047) Part 573 Safety Recall Report 22V-637 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Identify How/When Recall Condition was Corrected in Production : On Feb 10, 2022 the recirculating ball insertion process control was enhanced. Additional process controls and inspectors were added to the process to verify that the correct number of recirculating balls in each steering gear. (Refer to 22E-047) Recall Schedule : Description of Recall Schedule : New Flyer has no Dealer Network. Customer notification will begin as soon as the customer letter is approved by the ODI. Planned Dealer Notification Date : SEP 01, 2022 – SEP 01, 2022 Planned Owner Notification Date : SEP 01, 2022 – OCT 21, 2022 * NR – Not Reported

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