SN712 – Platform Leveling Cylinder Support Welds Failure – 2019-2022 Terex TL80, TL80/TL112, & TL100 Aerial Devices

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Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 Terex Utilities SAFETY NOTICE SN712 DATE: 9/20/2022 REVISED: TO: Owners, Users, Dealers, and Installers MODELS AFFECTED: TL80, TL80/112, TL100 SUBJECT: Boom Tip Leveling Cylinder Support Boss Weld Issue: Terex model TL80, TL80/112, and TL100 aerial devices, produced from March 2019 through August 2022, may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. Action: What the Owner Must Do: The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. Figure 1. Welds to Inspect, Both Sides of Leveling Cylinder 2 Continued Use: Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. b. For TL80 and TL100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. 3. Always follow inspection and maintenance requirements as specified in the manuals. What Terex will Do: Terex will provide for all TL80, TL80/112, and TL100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Dealers and Installers: A letter is being sent to owners of affected units. If affected units are in your area TEREX Utilities will contact you to arrange the repairs. Labor allowance for Field Service Kit Z1665 is six (6) hours and for Field Service Kit Z1666 is two (2) hours. Only TL80, TL80/112, and TL100 models are involved. Field Service Kit Z1665 will apply to the TL80, TL80/112, and TL100 models. Field Service Kit Z1666 only applies to the TL80/112 model. If the owner contacts you call TEREX Utilities Warranty Department at 1-844-837-3948 for instructions and to arrange shipment of parts. Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner. Important: Some of the involved units may be in rental fleets. Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin. 3 Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov .) Terex and local industry standards (CSA and ANSI) require the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines. Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or [email protected]. Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of this bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948. To register your Terex Utilities aerial device or digger derrick, click or navigate to the following link: https://www.terex.com/utilities/en/support/product-registration

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‘owner’ ‘address1’ ‘city’, ‘state’ ‘zip’ IMPORTANT SAFETY RECALL 22V-674 This notice applies to your vehicle Dear Terex Equipment Owner, April 13, 2023 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. REASON FOR NOTICE Bulletin SN712 is for 2019-2022 Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, that may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. WHAT TEREX WILL DO Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TLS0/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. WHAT THE OWNER MUST DO The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 CONTINUED USE Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits 21665 and 21666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit 21665. 3. Always follow inspection and maintenance requirements as specified in the manuals. If you have any questions you can find your nearest dealer at this web site; http://www. terex. com/utilities/en/products/dealer-locator/index. htm. If you take your unit to your dealer on the agreed service date and they do not remedy this condition on that date or within three (3) working days of scheduled appointment, we recommend you contact Terex Utilities Warranty department by calling 1-844-837-3948. Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information. If you have sold or retired the unit please let us know by contacting the Terex Utilities Warranty department at 1-844-837-3948 or send the serial number and new owner contact information to [email protected] . Forward this Notice to the new owner within 10 days of receipt of this letter. If you have leased this vehicle to another person, forward a copy of this notice to the lessee within ten days of your receipt of this notice. Thank you for your immediate attention on this important matter, Jeff Hegstrom Product Support Manager 2 Our records indicate the following machines, registered to you, are involved in SN712. Model Serial Number ‘model’ ‘Serial number’ 3 Terex Utilities SAFETY NOTICE SN712 DATE: 9/20/2022 REVISED: TO: Owners, Users, Dealers, and Installers MODELS AFFECTED: TL80, TLB0/112, TL 100 SUBJECT: Boom Tip Leveling Cylinder Support Boss Weld Issue: Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. Action: What the Owner Must Do: The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin . 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. Figure 1. Welds to Inspect, Both Sides of Leveling Cylinder Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 Continued Use: Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. 3. Always follow inspection and maintenance requirements as specified in the manuals. What Terex will Do: Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Dealers and Installers: A letter is being sent to owners of affected units. If affected units are in your area TEREX Utilities will contact you to arrange the repairs. Labor allowance for Field Service Kit Z1665 is six (6) hours and for Field Service Kit Z1666 is two (2) hours. Only TL80, TL80/112, and TL 100 models are involved. Field Service Kit Z1665 will apply to the TL80, TL80/112, and TL 100 models. Field Service Kit Z1666 only applies to the TL80/112 model. If the owner contacts you call TEREX Utilities Warranty Department at 1-844-837-3948 for instructions and to arrange shipment of parts. Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner. Important: Some of the involved units may be in rental fleets. Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin. 2 Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov .) Terex and local industry standards (CSA and ANSI) require the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines. Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or [email protected]. Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of th is bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948. To register your Terex Utilities aerial device or digger derrick, click or navigate to the following link: https://www.terex.com/utilities/en/support/product-registration 3 Terex Utilities Service Network ~ –r—-L_Nebraska ~ Colorado New Mexico Kansas ~ Texas Q Seattle 206.764.5025 7829 South 2016th Street Kent, WA 98032 Portland 503.620.0611 12805 SW 77th Place Tigard, OR 97223 Stockton 209.242.7104 2610 Lycoming Street Stockton, CA 95206 Fontana 909.565.1234 8594 Cherry Avenue Fontana, CA 92335 Phoenix 602.256.0162 4920 W. Magnolia Street Phoenix, AZ 85043 C.o::, Hawaii “”‘t> Terex Utilities I Houston 346.261.3200 I 6610 Thompson Rd Baytown, TX 77521 N. Little Rock 501.945.6100 I 309 Dixie Street North Little Rock, AR 72114 I Birmingham 205.841.6411 4120 Lewisburg Rd Birmingham, AL 35207 I White House 615.672.4911 200 Edenway Dr White House, TN 37189 I Charlotte 704.654.3903 I 11945 Goodrich Drive Charlotte, NC 28273 Medina 330. 722.6900 1175 Industrial Parkway Medina, OH 44256 Bourbon 574.342.0086 4470 Lincoln Hwy West Bourbon, IN 46504 Waukesha 262.547.8500 N4W226IO Bluemound Rd Waukesha, WI 53 I 86 Shakopee 952.445.1555 12565 Hwy 41 Frontage Rd Shakopee,MN 55379 Watertown 605.882.3004 1901 14th Avenue NW Watertown, SD 57201 ~~ ~ Distributors Commercial Truck 877.915.9140 11199 48 St SE Calgary, AB T2C 5H4, Canada Wajax Equipment 519.893.2942 2250 Argentia Rd Mississauga, ON L5N 6A5, Canada James A. Kiley Co. 617.776.0344 15 Linwood Street Somerville, MA 02143-2188 Ring Power Co. 904.737.7730 500 World Commerce Pkwy St. Augustine, FL 32092 Scott Powerline 877.388.9269 3018 Harvester Drive Monroe, LA 71201 Fort Worth 817 .698.8005 ._I_ G_le_n_A_l_le_n_ __8_ 0_4_7._ 52_._2_81_1_, ~D_e_n_v_e_r __30_ 3_.2_0_2_.0_3_0_4—; 1 ___c__ u_st_o_m_T_r_u_c_k _8_ 3_3._28_1_. 7_9_1_1 . 3155 S. Burleson Blvd. Burleson, TX 76028 San Antonio 210.476.7777 142 Gembler Rd San Antonio, TX 78219 Field Service 800.292.1931 Revision 0512022 11072 Washington Hwy Glen Allen, VA 23059 Lancaster 717.650.1044 180 N. Donnerville Rd, Suite B Mountville, PA 17554 6295 E. 56th Avenue Commerce City, CO 80022 Atlanta 470.291.1133 1400 Oakley Industrial Blvd Fairburn, GA 30213 7701 Independence Ave Kansas City, MO 64125 Sample of window envelope, address shows through window. ~ TEREX Utilities 3140 15th Ave SE Watertown, SD 57201-9017 IMPORTANT SAFETY RECALL INFORMATION U.S. Department of Transportation Issued in Accordance With Federal Law ***** NHTSA SAFETY RECALL NOTICE “Customer’s Name” “Address” “City”, “State” “Zip Code” Alternate format: Normal envelope, with address label or printed envelope. ~ TEREX Utilities 3140 15th Ave SE Watertown, SD 57201-9017 IMPORTANT SAFETY RECALL INFORMATION U.S. Department of Transportation Issued in Accordance With Federal Law ***** NHTSA www.nha.a.gm· SAFETY RECALL NOTICE “Customer’s Name” “Address” “City”, “State” “Zip Code”

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‘owner’ ‘address1’ ‘city’, ‘state’ ‘zip’ IMPORTANT SAFETY RECALL 22V-674 This notice applies to your vehicle Dear Terex Equipment Owner, 1/1 2/2023 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. REASON FOR NOTICE Bulletin SN712 is for 2019-2022 Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, that may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. WHAT TEREX WILL DO Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. WHAT THE OWNER MUST DO The owner must inspect their equipment and correct if required . 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 CONTINUED USE Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. a. If the welds are not cracked , machine use can continue until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits 21665 and 21666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit 21665. 3. Always follow inspection and maintenance requirements as specified in the manuals. If you have any questions you can find your nearest dealer at this web site; http://www. terex. com/utilities/en/products/dealer-locator/index. htm. If you take your unit to your dealer on the agreed service date and they do not remedy this condition on that date or with in three (3) working days of scheduled appointment, we recommend you contact Terex Utilities Warranty department by calling 1-844-837-3948. Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information. If you have sold or retired the unit please let us know by contacting the Terex Utilities Warranty department at 1-844-837-3948 or send the serial number and new owner contact information to [email protected] . Forward this Notice to the new owner within 10 days of receipt of this letter. If you have leased this vehicle to another person, forward a copy of this notice to the lessee within ten days of your receipt of this notice. Thank you for your immediate attention on this important matter, Jeff Hegstrom Product Support Manager 2 Our records indicate the following machines, registered to you, are involved in SN712. Model Serial Number ‘model’ ‘Serial number’ 3 Terex Utilities SAFETY NOTICE SN712 DATE: 9/20/2022 REVISED: TO: Owners, Users, Dealers, and Installers MODELS AFFECTED: TL80, TLS0/112, TL 100 SUBJECT: Boom Tip Leveling Cylinder Support Boss Weld Issue: Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. Action: What the Owner Must Do: The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. Figure 1. Welds to Inspect, Both Sides of Leveling Cylinder Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 Continued Use: Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. 3. Always follow inspection and maintenance requirements as specified in the manuals. What Terex will Do: Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Dealers and Installers: A letter is being sent to owners of affected units. If affected units are in your area TEREX Utilities will contact you to arrange the repairs. Labor allowance for Field Service Kit Z1665 is six (6) hours and for Field Service Kit Z1666 is two (2) hours. Only TL80, TL80/112, and TL 100 models are involved. Field Service Kit Z1665 will apply to the TL80, TL80/112, and TL 100 models. Field Service Kit Z1666 only applies to the TL80/112 model. If the owner contacts you call TEREX Utilities Warranty Department at 1-844-837-3948 for instructions and to arrange shipment of parts. Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner. Important: Some of the involved units may be in rental fleets. Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin. 2 Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http ://www.safercar.gov . ) Terex and local industry standards (CSA and ANSI) require the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines. Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or utilities [email protected]. Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of this bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948. To register your Terex Utilities aerial device or digger derrick, click or navigate to the following link: https ://www.terex.com/uti I iti es/en/support/product-reg istration 3 Terex Utilities Service Network ~ Colorado Kansas Terex Utilities Seattle 206.764.5025 Houston 346.261.3200 I Medina ~————–,, 330. 722.6900 7829 South 20 I 6th Street Kent, WA 98032 Portland 503.620.0611 12805 SW 77th Place Tigard, OR 97223 Stockton 209.242.7104 2610 Lycoming Street Stockton, CA 95206 6610 Thompson Rd Baytown, TX 77521 N. Little Rock 501.945.6100 I 309 Dixie Street North Little Rock, AR 72114 Birmingham 205.841.6411 I 4120 Lewisburg Rd Birmingham, AL 35207 909.565.1234 I White House 615.672.4911 I>————~ Fontana 8594 Cherry Avenue Fontana, CA 92335 Phoenix 602.256.0162 4920 W. Magnolia Street Phoenix, AZ 85043 200 Edenway Dr White House, TN 37189 I Charlotte 704.654.3903 I 11945 Goodrich Drive Charlotte, NC 28273 1175 Industrial Parkway Medina, OH 44256 Bourbon 57 4.342.0086 4470 Lincoln Hwy West Bourbon, IN 46504 Waukesha 262.547.8500 N4W22610 Bluemound Rd Waukesha, WI 53186 Shakopee 952.445.1555 12565 Hwy 41 Frontage Rd Shakopee,MN 55379 Watertown 605.882.3004 1901 14th Avenue NW Watertown, SD 57201 e Distributor Headquarter D Commercial Truck Equipment D Wajax Equipment Distributors Commercial Truck 877.915.9140 11199 48 St SE Calgary, AB T2C 5H4, Canada Wajax Equipment 519.893.2942 2250 Argentia Rd Mississauga, ON L5N 6A5, Canada James A. Kiley Co. 617.776.0344 15 Linwood Street Somerville, MA 02143-2188 Ring Power Co. 904. 737. 7730 500 World Commerce Pkwy St. Augustine, FL 32092 Scott Powerline 877.388.9269 3018 Harvester Drive Monroe, LA 71201 Fort Worth 817 .698.8005 ~I_ G_le_n_A_l_le_n_ __8_ 04_._7_52_._28_1_1~ ~_D_en_v_e_r __30_ 3_.20_2_.0_3_0_4–1 1 ,,___c_u_st_o_m_T_r_u_ck __8_ 33_._28_1_.7 _9_1_1 , 3155 S. Burleson Blvd. Burleson, TX 76028 San Antonio 210.476.7777 142 Gembler Rd San Antonio, TX 78219 Field Service 800.292.1931 Revision 05/2022 11072 Washington Hwy Glen Allen, VA 23059 Lancaster 717 .650.1044 180 N. Donnerville Rd, Suite B Mountville, PA 17554 6295 E. 56th Avenue Commerce City, CO 80022 Atlanta 470.291.1133 1400 Oakley Industrial Blvd Fairburn, GA 30213 770 I Independence Ave Kansas City, MO 64125

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‘owner’ ‘address1’ ‘city’, ‘state’ ‘zip’ IMPORTANT SAFETY RECALL 22V-674 This notice applies to your vehicle Dear Terex Equipment Owner, 10/13/2022 This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. REASON FOR NOTICE Bulletin SN712 is for 2019-2022 Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, that may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. WHAT TEREX WILL DO Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit 21665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit 21665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit 21666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit 21666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Field Service Kits 21665 and 21666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits 21665 and 21666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit 21665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. WHAT THE OWNER MUST DO The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits 21665 and 21666 (TL80/112 only) are installed. Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 CONTINUED USE Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. 3. Always follow inspection and maintenance requirements as specified in the manuals. If you have any questions you can find your nearest dealer at this web site; http://www. terex. com/utilities/en/products/dealer-locator/index. htm. If you take your unit to your dealer on the agreed service date and they do not remedy this condition on that date or within three (3) working days of scheduled appointment, we recommend you contact Terex Utilities Warranty department by calling 1-844-837-3948. Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information. If you have sold or retired the unit please let us know by contacting the Terex Utilities Warranty department at 1-844-837-3948 or send the serial number and new owner contact information to [email protected] . Forward this Notice to the new owner within 10 days of receipt of this letter. If you have leased this vehicle to another person, forward a copy of this notice to the lessee within ten days of your receipt of this notice. Thank you for your immediate attention on this important matter, Jeff Hegstrom Product Support Manager 2 Our records indicate the following machines, registered to you, are involved in SN712. Model Serial Number ‘model’ ‘Serial number’ 3 Terex Utilities SAFETY NOTICE SN712 DATE: 9/20/2022 REVISED: TO: Owners, Users, Dealers, and Installers MODELS AFFECTED: TL80, TLS0/112, TL 100 SUBJECT: Boom Tip Leveling Cylinder Support Boss Weld Issue: Terex model TL80, TL80/112, and TL 100 aerial devices, produced from March 2019 through August 2022, may have the welds for the boom tip leveling cylinder support boss fail. Once the welds fail, the cylinder base pin may flex repeatedly until it cracks, and it may fail. Failure of the cylinder base pin may result in the platform tipping, causing the platform occupants to fall resulting in injury. Action: What the Owner Must Do: The owner must inspect their equipment and correct if required. 1. Immediately inform all users, operators, and supervisors of the content of this bulletin. 2. Inspect for cracks of the boom tip leveling cylinder boss to boom welds, using Figure 1 as reference. a. If the welds are not cracked, see the Continued Use section in this bulletin. b. If the welds are cracked, do not use the machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. Figure 1. Welds to Inspect, Both Sides of Leveling Cylinder Terex South Dakota, Inc. 3140 15th Ave SE Watertown, SD 57201 USA 1-844-837-3948 • Fax 1-605-882-1842 Continued Use: Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements. 1. Visually inspect the boom tip leveling cylinder boss welds daily before use until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. a. If the welds are not cracked, machine use can continue until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. b. If the welds are cracked, do not use machine until Field Service Kits Z1665 and Z1666 (TL80/112 only) are installed. 2. Contact Terex Utilities using the contact information in this bulletin to arrange repair using the following guidelines: a. For TL80/112 models, contact Terex Utilities within 10 days of receiving this bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. b. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. 3. Always follow inspection and maintenance requirements as specified in the manuals. What Terex will Do: Terex will provide for all TL80, TL80/112, and TL 100 machines Field Service Kit Z1665, parts and six (6) hours labor, at no cost to the customer. Field Service Kit Z1665 will add reinforcement plates to the boom tip leveling cylinder bosses inside the upper boom. For all TL80/112 machines, Terex will also provide Field Service Kit Z1666, parts and two (2) hours labor, at no cost to the customer. Field Service Kit Z1666 will add a ratcheting tie down for the hydraulic elevator at the base of the machine. Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the website, terexutilities .com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair. For TL80/112 models, contact Terex Utilities within 10 days of receiving th is bulletin to schedule the installation of Field Service Kits Z1665 and Z1666. For TL80 and TL 100 models, contact Terex Utilities at the next scheduled maintenance interval for the installation of Field Service Kit Z1665. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner. Field Service Kits Z1665 and Z1666 (TL80/112 only) will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit. Dealers and Installers: A letter is being sent to owners of affected units. If affected units are in your area TEREX Utilities will contact you to arrange the repairs. Labor allowance for Field Service Kit Z1665 is six (6) hours and for Field Service Kit Z1666 is two (2) hours. Only TL80, TL80/112, and TL 100 models are involved. Field Service Kit Z1665 will apply to the TL80, TL80/112, and TL 100 models. Field Service Kit Z1666 only applies to the TL80/112 model. If the owner contacts you call TEREX Utilities Warranty Department at 1-844-837-3948 for instructions and to arrange shipment of parts. Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner. Important: Some of the involved units may be in rental fleets. Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin. 2 Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE, West Building Washington, DC 20590 Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov .) Terex and local industry standards (CSA and ANSI) require the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines. Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or utilities [email protected]. Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of this bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948. To register your Terex Utilities aerial device or digger derrick, click or navigate to the following link: https://www.terex.com/utilities/en/support/product-reg istration 3 Terex Utilities Service Network Q CSc:, “” Hawaii {;) Terex Utilities Seattle 206.764.5025 Houston 346.261.3200 I Medina ~————

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-674 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Terex South Dakota, Inc. Submission Date : SEP 08, 2022 NHTSA Recall No. : 22V-674 Manufacturer Recall No. : SN712 Manufacturer Information : Manufacturer Name : Terex South Dakota, Inc. Address : 500 Oakwood Road PO Box1050 Watertown SD 57201 Company phone : 1-800-982-8975 Population : Number of potentially involved : 194 Estimated percentage with defect : 56 % Vehicle Information : Vehicle 1 : 2019-2022 Terex TL80, TL80/112, TL100 Vehicle Type : LOW VOLUME VEHICLES Body Style : Power Train : NR Descriptive Information : The population includes all TL80, TL80/112, & TL100 machines built to date. Production Dates : MAR 27, 2019 – AUG 26, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The welds for the platform leveling cylinder support bosses may crack, which may cause the cylinder support pin to also crack until failure. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The platform may tip, causing the occupant(s) to fall resulting in injury. Description of the Cause : The hydraulic elevator storage latch does not properly restrain the machine during road travel. This can overload the platform leveling cylinder boss welds and cause fatigue cracking. Identification of Any Warning that can Occur : The operator is to conduct a daily visual pre-shift inspection of the entire machine looking for cracked welds. Involved Components : Part 573 Safety Recall Report 22V-674 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Inner Boom, End Mount Component Description : Support weldment at the boom tip end of the upper boom Component Part Number : 620262 Supplier Identification : Component Manufacturer Name : Terex South Dakota, Inc Address : 3140 15th Ave SE Watertown South Dakota 57201 Country : United States Chronology : In May of 2020, Terex was notified that welds for the boom tip platform leveling cylinder support bosses cracked. The cylinder support pin was not cracked. Due to the construction of the weld joint, the bosses with cracked welds were held captive by the boom structure, preventing the platform from tipping. An investigation began. Terex released Product Notice PN689 on 5/6/21 (reported as an External Communication in May of 2021) informing owners to inspect the welds and add additional welds. Production booms had the additional welds added in June of 2020. Between 4/8/22 and 4/26/22, Terex was notified of 3 machines that had the additional welds crack. The boom tips for 2 of the machines were sent back to Terex for analysis. On 5/10/22 Terex was notified of a machine that during an inspection it was discovered that the additional welds and cylinder retainment pin cracked, which could result in the platform tipping. Development and validation of a fix began at that time. On 8/30/22, the list of affected units was determined. The decision to perform a recall was made on 9/1/22. To date, there have been 8 machines reported with the additional welds that have cracked. Out of the 8 machines, 7 are the TL80/112 model and 1 is the TL100 model. The analysis of the issue has determined that the welds are cracking during road travel and on the TL80/112 units due to the current hydraulic latch for the elevator not properly tying down the machine during travel. The decision was made to recall the TL80/112 machines requiring the boom tip platform leveling cylinder support bosses be reinforced with additional plates and the elevator be secured with a ratcheting hold down as soon as possible. The TL80 & TL100 models do not have the elevator and have seen a very low failure rate. Out of an abundance of caution it was decided to recall the TL80 & TL100 models and have the reinforcement of the boom tip leveling cylinder bosses added at the next maintenance interval. Part 573 Safety Recall Report 22V-674 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : All TL80, TL80/112, and TL100 machines will have reinforcement plates added to the boom tip platform leveling cylinder bosses. This kit will be added to the machine at no cost to the owner and will take 6 hours to complete. In addition, all TL80/112 machines will also have the hydraulic storage latch for the elevator replaced with a ratcheting hold down. This kit will be added to the machine at no cost to the owner and will take 2 hours to complete. How Remedy Component Differs from Recalled Component : The remedied machine will have the additional reinforcement plates added to the boom tip platform leveling cylinder bosses. For the TL80/112 machines, they will also have the hydraulic storage latch for the elevator replaced with the ratcheting hold down. Identify How/When Recall Condition was Corrected in Production : No affected machines have been built since the decision to recall on September 1, 2022. All upcoming machines will have reinforcement plates added for the boom tip platform leveling cylinder bosses and the TL80/112 machines will also have the ratcheting hold down for the elevator. Recall Schedule : Description of Recall Schedule : Dealer notification will begin by September 16, 2022. Owners will be notified by October 14, 2022 to visually inspect their machine and to contact Terex to coordinate the installation of the Field Service Kit(s). Parts will be provided to repair when available. Planned Dealer Notification Date : SEP 16, 2022 – NR Planned Owner Notification Date : OCT 14, 2022 – NR * NR – Not Reported

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