September 16, 2022 NHTSA CAMPAIGN NUMBER: 22V697000
Separated tie rods can result in a sudden loss of steering, increasing the risk of a crash.
NHTSA Campaign Number: 22V697
Manufacturer Autocar, LLC
Components STEERING
Potential Number of Units Affected 236
Summary
Autocar, LLC (Autocar) is recalling certain 2022 ACX (Xpeditor) trucks. The tie rod clamps may have been improperly heat-treated, causing them to fail and allowing the tie rods to separate.
Remedy
Dealers will replace the tie rod clamps, free of charge. Owner notification letters were mailed on November 14, 2022. Owners may contact Autocar’s customer service at 1-888-218-3611. Autocar’s number for this recall is ACX-2205.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
November, 2022
SAFETY RECALL BULLETIN
NHTSA RECALL 22V697
AUTOCAR, LLC SAFETY RECALL ACX-2205
SUBJECT:
Autocar, LLC has determined that a defect which relates to motor vehicle safety exists in certain Xpeditor (ACX) chassis. The tie rod clamps may fail structurally due to a heat treatment error.
SAFETY RECALL INFORMATION:
This Recall bulletin provides contact information for Meritor
OnTrac support.
VEHICLES AFFECTED:
There are 236, 2022 model year ACX (Xpeditor) chassis manufactured between October 4, 2021, and February 7, 2022, with non-sequential serial numbers in the range of 238165 through 239112. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/ Service Programs” and look for the Autocar Recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open.
SERVICE RESPONSIBILITY:
Service sites must perform this Recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner.
Chronology :
August 2022 During manufacturing, Autocar personnel discovered a structural crack in a tie rod clamp and an internal investigation began. Autocar contacted Meritor
regarding the concern and were informed of a heat treatment error that occurred during production of the tie rod clamp. Meritor
provided a list of suspect axle serial numbers that were sold to Autocar and an immediate quarantine was set in place for the axles in Autocar inventory. September 9, 2022 all relevant information was presented to Autocar management team and Autocar decided to perform a voluntary safety recall.
22E085 – Tie Rod Clamp Failure – Meritor Front Non-Drive Steer Axles
http://oemdtc.com/12226/22e085-tie-rod-clamp-failure-meritor
-front-non-drive-steer-axles
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| AUTOCAR | XPEDITOR | 2022 |
10 Associated Documents
Defect Notice Recall 573 Report
RCLRPT-22V697-1228.PDF 243.551KB
Recall Acknowledgement
RCAK-22V697-6282.pdf 645.729KB
Remedy Instructions and TSB
RCRIT-22V697-4686.pdf 1896.547KB
Safety Bulletin
RCSB-22V697-9919.pdf 1896.547KB
ISSUED Owner Notification Letter(Part 577) – November 2022
RCONL-22V697-3629.pdf 142.522KB
Manufacturer Reimbursement Plan
Manufacturer Notices(to Dealers,etc) – November 2022
Recall Quarterly Report #1, 2022-4
RCLQRT-22V697-1893.PDF 211.119KB
Recall Quarterly Report #2, 2023-1
RCLQRT-22V697-3307.PDF 211.216KB
Recall Quarterly Report #3, 2023-2
RCLQRT-22V697-6025.PDF 211.299KB
Latest Recalls Documents
- Universal Compatibility:This Inner Tie Rod Removal Kit is designed to fit most domestic and imported vehicles, including cars, pickups, and SUVs. It allows for the safe and efficient removal and installation of inner tie rods without the need to remove the rack and pinion, saving you time and effort during vehicle maintenance.
- The precision - crafted sliding ring ensures a firm hold on the crowfoot adapter, guaranteeing it won't bend during operation. Additionally, tie rods fit perfectly into the adapter, centering precisely on the tool for optimal performance.
- Inner Tie Rod Removal Kit: The kit comes with 12 crowfoot adapters in the most common SAE and metric sizes. These sizes include 1 - 3/16", 1 - 1/4", 1 - 5/16", 1 - 3/8", 1 - 7/16", 1 - 1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. This wide range of sizes ensures that you can handle any inner tie rod job quickly and efficiently, meeting all your vehicle repair needs.
- Solid Construction:Our drawbar tool features a 1/2 - inch drive rod made of high - quality steel. It has been heat - treated and coated with oxide, which not only makes it extremely durable but also highly resistant to damage. It is also compatible with a 1/2" drive wrench for easy use.
- Complete and Portable Set:This Inner Tie Rod Removal Kit is a complete set that includes a rod, 12 adapters, and a portable case. All the tools are neatly stored and fixed in the case, making it easy to store and carry. Whether you are a professional mechanic or a DIY car enthusiast, this set is a convenient and practical addition to your tool collection.
- 【Inner Tie Rod Removal Set】Handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion.12pcs Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- 【Easy Handling with 1/2-Inch Drive Tube】 The tie rod end puller in the kit features a 1/2-inch drive tube handle. This design makes it effortless to grip and maneuver, providing excellent control and leverage while removing and reinstalling tie rod ends. DO NOT USE IMPACT WRENCH.
- 【Versatility】With 13 pieces, including crowfoot adapters and a 1/2-inch drive tube, this tool kit offers versatility to tackle various inner tie rod sizes and configurations. It ensures compatibility with a wide range of vehicles. Its knurled grip keeps you in total control at all times
- 【High-Quality Construction】Constructed from AISI 1045 medium carbon steel, this tie-rod removal set boasts admirable strength and will give you corrosion-proof service for years. The sturdy construction can withstand the demands of frequent use, providing reliable and consistent results.
- 【Easy Storage】A rugged carrying case is included to keep all tool components neatly organized and stored. As a complete professional set, portable 13-piece master inner tie rod tools deliver the performance demanded by automotive shops and DIY mechanics alike.
- INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
- 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
- UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
- SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
- HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
- 【Premium Construction for Long-Lasting Durability】 Inner Tie Rod Tool Kit is built from high-strength steel, ensuring superior durability even under heavy use. Its reinforced tool wall minimizes the risk of breakage, making it the ideal choice for professional mechanics and DIY enthusiasts who demand reliability for tough jobs.
- 【Precision Engineering for Secure Fit】 Designed with precision in mind, Inner Tie Rod Tool Kitfeatures a sliding ring mechanism that securely holds the crowfoot adapter in place, preventing any bending or slippage during operation. Tie rods remain centered and stable, ensuring an efficient and accurate removal and installation process.
- 【Effortless Tie Rod Removal & Installation】 This heavy-duty inner tie rod tool allows for quick and easy removal and installation of inner tie rods without the need to disassemble the rack and pinion, significantly streamlining your vehicle maintenance tasks and saving time on repairs.
- 【Simple & User-Friendly Operation】 Select the correct adapter and slide it onto the inner tie rod. Attach the tube to the tie rod. Align the slot and rotate the collar to securely lock the adapter in place. Insert a 1/2" drive tool into the hole to easily remove the tie rod. This easy-to-follow process ensures smooth and efficient use every time.
- 【 Wide Compatibility with Multiple Vehicle Sizes】 The Inner Tie Rod Tool Kit includes 12 Crowfoot adapters, ranging from 1-3/16" to 42 mm, ensuring compatibility with a wide variety of vehicles. Sizes included are: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm, covering most car makes and models.
- Solid Construction -- Crafted from high-strength steel, this tie rod tool kit is built to last through frequent use, thickened tool wall to prevent it from breaking.
- Professional craftsmanship -- Precision sliding ring holds the crowfoot adapter tightly in place, the adapter will not bend during use. Tie rods fit snugly into the adapter and are centered on the tool.
- Easy Removal & Installation -- The heavy-duty steel inner tie rod tool allows removal and installation of inner tie rods without disassembling the rack and pinion for simplified maintenance. DO NOT USE IMPACT WRENCH.
- How to Use -- 1. Select the correct adapter and slip it over the inner tie rod. 2. slide the tube onto the tie rod. 3. Align the slot, then rotate the collar to lock the adapter in place. 4. Insert the 1/2" drive tool into the end hole and remove the tie rod.
- Popular Size Coverage -- 12pcs Crowfoot Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 General Recall Reimbursement Plan I. Introduction Pursuant to 49 U.S.C. 30120(d), 49 C.F.R. Parts 573 and 577, and other applicable requirements, Autocar, LLC and Autocar Industries, LLC (collectively “Autocar”) hereby provides the National Highway Traffic Safety Administration (“NHTSA”) its general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. As set forth at 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13, the following information sets forth Autocar’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or noncompliance. II. Reimbursement Notification Autocar’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 will indicate whether Autocar is offering a refund. A vehicle owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. As set forth at 49 C.F.R 573.13(c)(2), the ending date shall be 10 calendar days after the date on which Autocar mailed the last of its Part 577 notifications to owners in the United States, unless a specific reimbursement plan is made available for a particular recall. Autocar’s notice will instruct owners to seek eligible reimbursement through Autocar’s Service & Warranties Department, at the following address or otherwise applicable business address: Autocar LLC Service & Warranties Department 551 S. Washington Street Hagerstown, Indiana 47346 Owners will also be instructed that they may contact Autocar by telephone (toll free) at 888-218-3611 or 877-973-3486 NHTSA’s regulations (see 49 C.F.R. 573.13(c)) permit Autocar to identify a beginning date for reimbursement eligibility. Accordingly, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Autocar puts its owners and customers first, and therefore, the company has generally has not firmly established such a beginning date for reimbursement eligibility, and as of the date of this policy, does not presently anticipate changing this general policy. Should Autocar determine (as NHTSA permits) that a beginning date is appropriate, Autocar will indicate that date in the specific reimbursement plan for that particular recall. As permitted by 49 C.F.R. 577.11(e), Autocar may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by NHTSA. 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 III. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or, • The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s)), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. As set forth at 49 C.F.R. 573.13(d)(1), costs incurred by the owner within the period during which Autocar’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement. IV. Entity Authorized to Provide Reimbursement Autocar will directly reimburse owners, unless a specific reimbursement plan is made available for a particular recall, and will encourage owners to pursue requests for reimbursement directly through its Service & Warranties Department to expedite reimbursement, as set forth above in Section II. In whatever manner the request for reimbursement is made, under this Plan or a specific reimbursement plan, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. V. Required Documentation The reimbursement determination will depend upon the information provided by the owner. As set forth at 49 C.F.R. Part 573.13(d)(4), the owner must submit all of the following information: • Claimant’s name and mailing address; • For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year; • For replacement equipment, a description of such equipment or, for tires, the model and size; • Identification of the applicable recall (either Autocar’s recall number, or NHTSA’s applicable recall campaign number); • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained; 4680 Pinson Valley Parkway, Birmingham, AL 35215 Office: 205.920.2499 Fax: 205.341.0375 • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Autocar may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. VI. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Autocar. As set forth at 49 C.F.R. 573.6, this general reimbursement plan will be incorporated into notifications by reference. Information specific to a particular recall also may be incorporated into the Part 573.6 notification. VII. Response to Requests for Reimbursement Autocar will act upon requests for reimbursement as follows: • Autocar will act upon a claim for reimbursement within 60 days of its receipt. If Autocar denies the claim, Autocar will send a notice to the claimant within 60 days of receipt of the claim that includes a clear, concise statement of the reasons for the denial. • If a claim for reimbursement is incomplete when originally submitted, Autocar will advise the claimant within 60 days of receipt of the claim of the documentation that is needed and offer an opportunity to resubmit the claim with complete documentation. Reimbursement shall be in the form of a check from Autocar. VIII. Miscellaneous Autocar will make a copy of this plan available to the public, upon request. As permitted by 49 C.F.R. 573.13(m), Autocar will not reimburse owners for recalls based solely on noncompliant or defective labels. As set forth at 49 C.F.R. 573.13(n), reimbursement for a pre-notification remedy will not be provided to an owner if, in the case of a motor vehicle or replacement equipment other than a tire, it was bought by the first purchaser more than 15 calendar years before notice is given under 49 U.S.C. 30118(c) or an order is issued under section 49 U.S.C. 30118(b). In the case of a tire, this period shall be 5 calendar years. Dated: June 1, 2022
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Page 1 of 7 November, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 ATTENTION: Service Managers / Parts Managers. SUBJECT: Autocar, LLC has determined that a defect which relates to motor vehicle safety exists in certain Xpeditor (ACX) chassis. The tie rod clamps may fail structurally due to a heat treatment error. SAFETY RECALL INFORMATION: This Recall bulletin provides contact information for Meritor
OnTrac support. VEHICLES AFFECTED: There are 236, 2022 model year ACX (Xpeditor) chassis manufactured between October 4, 2021, and February 7, 2022, with non-sequential serial numbers in the range of 238165 through 239112. To determine if a vehicle is affected by this Recall, log in to the Autocar Warranty Management System at www.autocartruck.com. From the main menu, select “View Recalls/ Service Programs” and look for the Autocar Recall number above. A spreadsheet file will be accessible with the VIN list of affected vehicles. Alternatively, to determine if a single vehicle is affected, select “VIN Profile” from the main menu in the Autocar Warranty Management System. In the “Chassis Number” field, enter the last 6 of the VIN. Once the VIN profile is displayed, scroll down to the “Recall/Service Program Information” section to determine if the Recall is open. SERVICE RESPONSIBILITY: Service sites must perform this Recall on affected vehicles at no charge to the owner regardless of vehicle mileage, age, or ownership. If a vehicle affected by this Recall is taken into or is currently in your vehicle inventory, or at your center for service, you must perform this Recall before the vehicle is sold or released to the owner. CLAIMS FOR REIMBURSEMENT: Warranty claims associated with this Recall should be directed to Meritor
’s “OnTrac” call center. Meritor
will pay valid claims for the replacement of suspect parts. Dealers or fleets should download the “Pre-Call Worksheet” (see page 7) prior to contacting Meritor
. After completing the worksheet and following the instructions on the “OnTrac” web page (see page 6) contact Meritor
by phone or e-mail. The “OnTrac” call center will need the NHTSA Recall no. 22E-085, the Manufacturer Recall no. C22AJ, and the 17-digit Vehicle Identification number (VIN). Page 2 of 7 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 November 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 SAFETY NOTICES: Allow the vehicle’s engine and cooling system to cool to ambient temperature before performing the repair procedure. A hot engine or cooling assembly may cause burns or other personal injury. Never rely on the hydraulic pressure to hold the cab in an open position. Always use the safety pin in the cab tilt lock tube to prevent serious personal injury or death. To prevent eye injury, always wear eye protection when performing vehicle maintenance, service or inspection. Before working on a vehicle, set the parking brake, place the transmission in neutral and block the wheels. Failure to do so can result in unexpected vehicle movement and can cause serious personal injury or death. Page 3 of 7 November, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 Working on CNG/LNG Trucks If you store or dispense Compressed Natural Gas (CNG) or Liquefied Natural Gas (LNG), or if you work on CNG or LNG trucks, your location must be fully compliant with applicable codes, regulations and standards, including National Fire Protection Associate (NFPA) codes, Society of Automotive Engineers (SAE) standards, American National Standards Institute (ANSI) Natural Gas Vehicle (NGV) standards, the United States Code of Federal Regulations (CFR) and your state and local fire and other applicable codes (including, for example, the California Code of Regulations and the Texas Administrative Code). Contact your local fire department for guidance and additional compliance information. Technicians working on Autocar trucks with CNG or LNG engines must be trained in the proper repair of CNG and LNG trucks and engines and the safe storage and dispensing of CNG and LNG. Working on CNG Fuel Systems CNG fuel systems include a high pressure (3600 psi) system for fuel storage and a low pressure system (125 psi) for consumption by the engine. Understanding the characteristics of CNG and how the fuel system works will prevent injury and damage to persons and property. Attempting to operate or maintain any CNG fuel system without proper training is dangerous. Complete training and consult instructional bulletins from the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Safely Working on CNG Fuel Systems. Welding and Hot Work Near CNG and LNG Trucks Welding, grinding, and other “hot work” can be safely performed on or near a CNG or LNG vehicle, but certain precautions must be followed. Understand and perform the necessary precautions provided by the CNG system suppliers, such as Agility Fuel Systems’ Field Service Bulletin, Welding and Hot Work Precautions Near CNG and LNG Vehicles. Page 4 of 7 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 November 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 CNG Cylinders CNG fuel containers must meet Federal Motor Vehicle Safety Standard (FMVSS) 304 (Compressed Natural Gas Fuel Container Integrity) and/or ANSI/CSA NGV2 (Basic Requirements for Compressed Natural Gas Vehicle Fuel Containers). Both standards specify a detailed visual examination every three years. Truck owners are required to complete all necessary inspections, in accordance with the applicable standards and other resources, such as the Clean Vehicle Education Foundation and NGVAmerica’s Compressed Natural Gas (CNG) Container Visual Inspection Advisory. FMVSS 304 also requires that cylinders not be used after the end of life (EOL) date provided on the tank label. The EOL date is also displayed in the engine compartment and at the fueling connection of each truck. If there are any question as to proper decommissioning of a cylinder, contact the manufacturer, whose name and address is also required to be on the label. CNG Fuel Container Pressure Relief Devices (PRDs) PRDs must be properly maintained and positioned for safe operation of a CNG fuel system. Missing vent caps can allow moisture into PRDs and vent lines, which can freeze and damage these safety components. Debris which clogs the PRDs and/or vent lines can prevent proper function. PRDs must be positioned to vent upward, not outward, from a vehicle. Ensure that every truck owner completes periodic inspections of the PRDs and vent lines and systems, in accordance with guidance provided by the system component suppliers. Alert First Responders to CNG and LNG In the event of a fire or other emergency, alert first responders to the presence and location of CNG fuel systems, tanks and dispensers. Ensure that emergency personnel are aware of proper precautions, such as those provided in Agility’s First Responder Guide: CNG and LNG Vehicle Fuel Systems. Page 5 of 7 November, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 LOCKOUT/TAGOUT PROCEDURES: Before entering the vehicle or vehicle body, read and follow OSHA regulations concerning entry and working in “CONFINED SPACE” OSHA 1910.146 and “LOCKOUT/TAGOUT” OSHA 1910.147. Follow OSHA regulations while performing any work on the vehicle. The vehicle must be disabled by the following steps before performing any work on the vehicle: 1. Place the transmission in NEUTRAL. 2. Set the parking brake. 3. Shut the engine OFF. 4. Lock cab doors, keep the key in your pocket. Block the wheels before entering the body or performing any work on the vehicle. 5. Turn the battery disconnect switch OFF, if equipped. 6. Completely drain the air from the primary/A system and secondary/B system by opening the drain valves on the air tanks themselves or by using the drain manifold if supplied. When draining the air tanks, do not look into the area where air is draining. Dirt or sludge particles may be expelled in the air stream and can cause eye injury. 7. Place magnetic “DANGER” signs on both cab doors before entering the body or performing any work on the vehicle. 8. Take proper precautions before working under the vehicle. Use ramps approved for the weight of your vehicle, or use floor jacks and stands. Never work under a vehicle supported by jacks alone. Always use jack stands to support the vehicle. Page 6 of 7 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 November 2022 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 MERITOR
WARRANTY SUPPORT WEB PAGE 1. To access Meritor
’s Warranty Support site, click on the hyperlink https://www.meritor
.com/warranty or type it into your web browser (see Figure 1). Figure 1 2. Scroll down to “OnTrac Technical Support Center” and select “Pre-Call Worksheet” to download (see Figure 2). Figure 2 Page 7 of 7 November, 2022 SAFETY RECALL BULLETIN NHTSA RECALL 22V697 AUTOCAR, LLC SAFETY RECALL ACX-2205 Autocar, LLC 4680 Pinson Valley Parkway Center Point, AL 35215 888-218-3611 3. Meritor
’s Pre-Call Worksheet (see Figure 3). PRE-CALL WORKSHEET Case # AM Authorization # ARM *Meritor
ID Number: *Vehicle Information *17 Character VIN Number: Vocation: *Vehicle Make: Vehicle Model: *Owner/Fleet Name: Unit #: *Part/Component Information *Meritor
Component Model Number: *Meritor
Component Serial Number: *Repair Facility Information *Contact Persons Name: *Phone: *In Service Date: Work Order Number: Email Address: *Failure Date: *Odometer: MI KM Hrs Warranty Coverage OEM Meritor
*Work Details/Customer Complaint Service Part Only Component Purchase Date: Original Invoice Number: Mileage On Component: Assistance: 1-866-OnTrac1 (1-866-668-7221) Fax: 1-248-435-5580 E-Mail: OnTrac@Meritor
.com *Required Field Revised 4/19 MM / DD / YYYY Vehicle Build Date: MM / DD / YYYY MM / DD / YYYY MM / DD / YYYY Select Figure 3 4. To follow Meritor
’s instructions regarding the appropriate repair click on the hyperlink https://graphicvillage.org/meritor
/TP2238.pdf or type it into your web browser. Note: If you have questions or concerns regarding the Safety Recall, please contact Autocar Technical Support at 888-218-3611.
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ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL This notice applies to your vehicle(s) with the VIN(s) indicated on the enclosed owner response cards. Dear Autocar Truck Owner: AUTOCAR, LLC RECALL ACX-2205 NHTSA RECALL 22V697 November 2022 This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 236, 2022 model year Xpeditor (ACX) chassis manufactured between October 4, 2021, and February 7, 2022, with non-sequential serial numbers in the range of 238165 through 239112. Our records indicate that your vehicle was manufactured within this time and may contain the defect described herein. MODELS AFFECTED: Autocar Xpeditor (ACX) MY 2022 COMPONENTS AFFECTED: The tie rod clamps may have been improperly heat treated and may fail structurally. SAFETY DEFECTS AND POTENTIAL RISKS: If the tie rod tube clamp fails or becomes loose the threaded tie rod ends could become loose and potentially disconnect’ resulting in a sudden loss of steering, increasing the risk of a crash. REPAIR REQUIRED: The tie rod clamps will be replaced at no charge. TIME REQUIRED FOR THE REPAIR: The labor time to repair your vehicle is .50-hour and 2.5 hours. WHAT YOU SHOULD DO: To have your vehicle repaired, contact your local authorized Autocar service site or email [email protected]. ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 PRIOR REPAIRS: If you have previously paid for repairs relating to this recall you may be entitled to recover the amount you paid for those repairs. Submit a copy of all documentation supporting your claim to Autocar at the address set forth below in the “Assistance” section. NOTICE REGARDING LEASED VEHICLES: If you are a Lessor (as defined below) of a vehicle that is affected by this notice, you are obligated under federal law to provide a copy of this Notice to the lessee of such vehicle within 10 days of your receipt of this Notice. Further, you must maintain a record, which identifies the lessee(s) to whom you send a copy of this Notice, the date you send the Notice and the VIN of the vehicle that you have leased to the lessee(s). For purposes of this Notice, the term “Lessor” means a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles, as of the date of this Notice. OWNER RECALL RESPONSE CARD: The enclosed Owner Recall Response Card identifies your vehicle. Please complete this postage-paid card and return it to Autocar. If you do not own, have sold or have traded the vehicle identified on the card, please indicate that on the postage-paid card and return it to Autocar. ASSISTANCE: If you need assistance with this recall, call our toll-free numbers below or write to Autocar at: Autocar, LLC Service & Warranty Departments 551 S. Washington St. Hagerstown, Indiana 47346 888-218-3611 (Toll Free) 877-973-3486 (Toll Free) You may also submit a complaint to: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue SE Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this recall may cause, but we hope you recognize Autocar’s concern for your safety and satisfaction with your vehicle. Sincerely, AUTOCAR, LLC
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ACF 00002 Rev. 000 551 South Washington Street, Hagerstown, IN 47346 Office: 765.489.5499 Fax: 765.489.5230 IMPORTANT SAFETY RECALL AUTOCAR, LLC ACX-2205 NHTSA RECALL NO. 22V697 November 2022 TO: U.S. Distributors Dealer Principals, Service Managers, Warranty Managers, Parts Managers This notice is being sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Autocar, LLC has decided that a defect which relates to motor vehicle safety exists in 236, 2022 model year Xpeditor (ACX), chassis manufactured between October 4, 2021, and February 7, 2022, with non-sequential serial numbers in the range of 238165 through 239112. Accordingly, a recall to address this issue is being initiated effective November 15, 2022. MODELS AFFECTED: Autocar Xpeditor (ACX) MY 2022 COMPONENTS AFFECTED: SAFETY DEFECTS AND POTENTIAL RISKS: REPAIR REQUIRED: REPAIR AVAILABLE: REMINDER: The tie rod clamps may have been improperly heat treated and may fail structurally. If the tie rod tube clamp fails or becomes loose the threaded tie rod ends could become loose and potentially disconnect resulting in a sudden loss of steering, increasing the risk of a crash. The tie rod tube clamps will be replaced at no charge to the owner. VIN profiles in the Autocar Warranty System will be updated to show the open recall on November 15, 2022, and a spreadsheet of the affected VINs will be available in the Warranty system. It is a violation of Federal law to sell or lease a vehicle covered by this recall notice unless the recall remedy has been completed. Substantial civil penalties apply to violations of this law. If you have any questions or concerns, please contact the Autocar Warranty Department at [email protected]. Sincerely, AUTOCAR, LLC
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-697 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Autocar, LLC Submission Date : SEP 16, 2022 NHTSA Recall No. : 22V-697 Manufacturer Recall No. : ACX-2205 Manufacturer Information : Manufacturer Name : Autocar, LLC Address : 551 S WASHINGTON STREET HAGERSTOWN IN 47346 Company phone : 7654895499 Population : Number of potentially involved : 236 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Autocar ACX (Xpeditor) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR Descriptive Information : The suspect list is determined by axle serial number. All ACX (Xpeditor) units manufactured with the axle serial numbers and suspect tie rod clamps are included. Production Dates : OCT 04, 2021 – FEB 07, 2022 VIN Range 1 : Begin : 5VCACRCE3NC238165 End : 5VCACLEF5NC239112 ✔ Not sequential Description of Defect : Description of the Defect : Per Meritor
, the tie rod clamps may have been improperly heat treated and may fail structurally. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If the tie rod tube clamp fails or becomes loose the threaded tie rod ends could become loose and potentially disconnect’ resulting in a sudden loss of steering, increasing the risk of a crash. Description of the Cause : Per Meritor
, a manufacturing error resulted in improper heat treatment. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-697 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Meritor
Tie Rod Tube Clamp Component Description : Meritor
Tie Rod Tube Clamp Component Part Number : Meritor
Tie Rod Tube Clamp Supplier Identification : Component Manufacturer Name : Meritor
Inc Address : 2535 W Maple Rd Troy Michigan 48084 Country : United States Chronology : August 2022 During manufacturing, Autocar personnel discovered a structural crack in a tie rod clamp and an internal investigation began. Autocar contacted Meritor
regarding the concern and were informed of a heat treatment error that occurred during production of the tie rod clamp. Meritor
provided a list of suspect axle serial numbers that were sold to Autocar and an immediate quarantine was set in place for the axles in Autocar inventory. September 9, 2022 all relevant information was presented to Autocar management team and Autocar decided to perform a voluntary safety recall. Description of Remedy : Description of Remedy Program : The tie rod clamps will be replaced at no charge to the owner. Autocar will voluntarily initiate an owner notification and recall of all affected vehicles. Autocar will distribute to owners of affected vehicles an Owner Notification Letter, which will describe the defect and provide instructions for scheduling the inspection/repair of the vehicle at no cost to the vehicle’s owner. The owner letter will instruct vehicle owners who have paid to have this condition remedied prior to this campaign to seek reimbursement pursuant to Autocar’s General Reimbursement Plan, on file with the agency pursuant to 49 C.F.R. 573.6(c)(8)(i) and 49 C.F.R 573.13. How Remedy Component Differs from Recalled Component : The tie rod clamps will be replaced with properly heat treated clamps. Identify How/When Recall Condition was Corrected in Production : The suspect axles were identified by serial number and quarantined to establish a clean point for production. Part 573 Safety Recall Report 22V-697 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : Customer and dealer notifications will begin November 14, 2022 and end November 15, 2022 Planned Dealer Notification Date : NOV 14, 2022 – NOV 15, 2022 Planned Owner Notification Date : NOV 14, 2022 – NOV 15, 2022 * NR – Not Reported
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