Speed Display Failure – 2022 Kawasaki Ninja H2 SX SE (ZX1002R) Motorcycles

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-913 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kawasaki Motors Corp., U.S.A. Submission Date : DEC 09, 2022 NHTSA Recall No. : 22V-913 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Kawasaki Motors Corp., U.S.A. Address : PO Box 25252 Santa Ana CA 92799-5252 Company phone : 949-770-0400 Population : Number of potentially involved : 200 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Kawasaki Motors, Ltd. ZX1002R (Ninja H2 SX SE) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The affected vehicles containing the problem are certain 2022 ZX1002R (Kawasaki/ Ninja H2 SX SE/200) models. The recall population was determined by the beginning and ending production dates for the models affected. Production Dates : OCT 19, 2021 – FEB 16, 2022 VIN Range 1 : Begin : JKBZXVR10NA000020 End : JKBZXVR11NA000298 Not sequential Description of Defect : Description of the Defect : An improper control program in Multi-function meter may cause the display to restart unexpectedly during use. If this occurs the rider will not be able to see he vehicle speed during use. FMVSS 1 : 123 – Motorcycle controls and displays FMVSS 2 : NR Description of the Safety Risk : There is a risk that the rider might not be able to obtain the vehicle speed while restarting. Description of the Cause : Control program error of the meter-unit. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-913 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NR Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Robert Bosch LLC Address : 8000 Hills Tech Dr. Farmington Hills Michigan 48331 Country : United States Chronology : NR Description of Remedy : Description of Remedy Program : NR How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : NR – NR Planned Owner Notification Date : NR – NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-913 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kawasaki Motors Corp., U.S.A. Submission Date : DEC 14, 2022 NHTSA Recall No. : 22V-913 Manufacturer Recall No. : MC22-09 Manufacturer Information : Manufacturer Name : Kawasaki Motors Corp., U.S.A. Address : PO Box 25252 Santa Ana CA 92799-5252 Company phone : 949-770-0400 Population : Number of potentially involved : 200 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Kawasaki Motors, Ltd. ZX1002R (Ninja H2 SX SE) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The affected vehicles containing the problem are certain 2022 ZX1002R (Kawasaki/ Ninja H2 SX SE/200) models. The recall population was determined by the beginning and ending production dates for the models affected. Production Dates : OCT 19, 2021 – FEB 16, 2022 VIN Range 1 : Begin : JKBZXVR10NA000020 End : JKBZXVR11NA000298 Not sequential Description of Defect : Description of the Defect : An improper control program in Multi-function meter may cause the display to restart unexpectedly during use. If this occurs the rider will not be able to see he vehicle speed during use. FMVSS 1 : 123 – Motorcycle controls and displays FMVSS 2 : NR Description of the Safety Risk : There is a risk that the rider might not be able to obtain the vehicle speed while restarting. Operating a motorcycle without a functioning speed display can increase the risk of a crash or injury. Description of the Cause : Control program error of the meter-unit. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-913 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : METER-ASSY-MULTI-FUNCTION Component Description : Multi-function meter-unit Component Part Number : 25036-0002 Supplier Identification : Component Manufacturer Name : Robert Bosch LLC Address : 8000 Hills Tech Dr. Farmington Hills Michigan 48331 Country : United States Chronology : ・June 2022: Kawasaki Motors, Ltd. (KML) received a report from Japanese distributor (KMJ) that “The meter screen became dark while running, then the boot up animation showed up due to restarting.” ・June 2022: In reviewing the error log from the failed meter, it was revealed that some program, errors occurred during operation, causing the meter to restart. ・July 2022: The occurrence of the same phenomenon was confirmed with the reliability test conducted by the supplier. ・August-September 2022: Supplier continued to investigate the frequency and potential cause of this phenomenon. ・October 2022: The supplier found that tasks to be processed were deleted due to a failure in the logic of the task processing program in the meter-unit, which caused the meter-unit to freeze. The meter would then restart. ・December 2, 2022: KML decided to initiate a recall campaign. Description of Remedy : Description of Remedy Program : All eligible units require the reprogramming of the meter control program. The plan of reimbursement will be described on the owner’s letter as follows: If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address: Kawasaki Motors Corp., U.S.A. ATTN: Customer Care P.O. Box 25252 Santa Ana, California 92799-5252 Part 573 Safety Recall Report 22V-913 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Add a white paint mark around the VIN to serve as repair verification. Identify How/When Recall Condition was Corrected in Production : From December 2022, the reprogrammed meter will be applied to the assembly line with new 23MY models. Recall Schedule : Description of Recall Schedule : KMC will distribute both electronic and paper copies of a Recall Service bulletin to all Kawasaki motorcycle dealers. KMC will mail the owner notification letter via U.S.P.S. enclosed in an envelope with the statement “Important Recall Safety Information” printed on the outside of the envelope. Planned Dealer Notification Date : DEC 19, 2022 – DEC 19, 2022 Planned Owner Notification Date : DEC 21, 2022 – DEC 21, 2022 * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-913 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Kawasaki Motors Corp., U.S.A. Submission Date : DEC 14, 2022 NHTSA Recall No. : 22V-913 Manufacturer Recall No. : MC22-09 Manufacturer Information : Manufacturer Name : Kawasaki Motors Corp., U.S.A. Address : PO Box 25252 Santa Ana CA 92799-5252 Company phone : 949-770-0400 Population : Number of potentially involved : 200 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Kawasaki Motors, Ltd. ZX1002R (Ninja H2 SX SE) Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : The affected vehicles containing the problem are certain 2022 ZX1002R (Kawasaki/ Ninja H2 SX SE/200) models. The recall population was determined by the beginning and ending production dates for the models affected. Production Dates : OCT 19, 2021 – FEB 16, 2022 VIN Range 1 : Begin : JKBZXVR10NA000020 End : JKBZXVR11NA000298 Not sequential Description of Defect : Description of the Defect : An improper control program in Multi-function meter may cause the display to restart unexpectedly during use. If this occurs the rider will not be able to see he vehicle speed during use. FMVSS 1 : 123 – Motorcycle controls and displays FMVSS 2 : NR Description of the Safety Risk : There is a risk that the rider might not be able to obtain the vehicle speed while restarting. Operating a motorcycle without a functioning speed display can increase the risk of a crash or injury. Description of the Cause : Control program error of the meter-unit. Identification of Any Warning that can Occur : None Involved Components : Part 573 Safety Recall Report 22V-913 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : METER-ASSY-MULTI-FUNCTION Component Description : Multi-function meter-unit Component Part Number : 25036-0002 Supplier Identification : Component Manufacturer Name : Robert Bosch LLC Address : 8000 Hills Tech Dr. Farmington Hills Michigan 48331 Country : United States Chronology : ・June 2022: Kawasaki Motors, Ltd. (KML) received a report from Japanese distributor (KMJ) that “The meter screen became dark while running, then the boot up animation showed up due to restarting.” ・June 2022: In reviewing the error log from the failed meter, it was revealed that some program, errors occurred during operation, causing the meter to restart. ・July 2022: The occurrence of the same phenomenon was confirmed with the reliability test conducted by the supplier. ・August-September 2022: Supplier continued to investigate the frequency and potential cause of this phenomenon. ・October 2022: The supplier found that tasks to be processed were deleted due to a failure in the logic of the task processing program in the meter-unit, which caused the meter-unit to freeze. The meter would then restart. ・December 2, 2022: KML decided to initiate a recall campaign. Description of Remedy : Description of Remedy Program : All eligible units require the reprogramming of the meter control program. The plan of reimbursement will be described on the owner’s letter as follows: If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner and VIN information along with copies of repair orders and payment confirmation to the following address: Kawasaki Motors Corp., U.S.A. ATTN: Customer Care P.O. Box 25252 Santa Ana, California 92799-5252 Part 573 Safety Recall Report 22V-913 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : Add a white paint mark around the VIN to serve as repair verification. Identify How/When Recall Condition was Corrected in Production : From December 2022, the reprogrammed meter will be applied to the assembly line with new 23MY models. Recall Schedule : Description of Recall Schedule : KMC will distribute both electronic and paper copies of a Recall Service bulletin to all Kawasaki motorcycle dealers. KMC will mail the owner notification letter via U.S.P.S. enclosed in an envelope with the statement “Important Recall Safety Information” printed on the outside of the envelope. Planned Dealer Notification Date : DEC 19, 2022 – DEC 19, 2022 Planned Owner Notification Date : DEC 21, 2022 – DEC 21, 2022 * NR – Not Reported

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©2022, Kawasaki Motors Corp., U.S.A. SERVICE MC 22-09 December 20, 2022 Page 1 of 17 TITLE: 2022 NINJA H2™ SX SE METER REPROGRAMMING Kawasaki Action Initiate Campaign: Kawasaki has initiated a Recall campaign to repair all eligible units. The repair consists of reprogramming the multi-function meter using KVCS. Notify Registered Owners: Kawasaki is sending a Recall letter to all registered owners of eligible units. A copy of the letter is printed on page 17 of this bulletin. Eligibility Eligible Units Year Model Name Model Code 2022 NINJA H2™ SX SE ZX1002RNFNL Verify individual vehicle eligibility using VIP in K-Dealer before starting the repair. Please check VIP (Vehicle Information Portal) in K-Dealer for other possible repair campaigns for eligible units. Subject An improper control program in the vehicle speed display may cause the speed display to fail unexpectedly during use. Operating a motorcycle without a functioning speed display can increase the risk of a crash or injury. Dealer Action Repair Eligible Units: Repair all eligible units including sold units in the field and unsold units in your dealership inventory prior to delivery to the retail purchaser. It is the obligation of authorized Kawasaki retail Dealers to repair eligible units in Dealer’s possession prior to retail sale. Failure to comply with this obligation to repair all units eligible for Recall or FDM campaigns by the Dealer constitutes a breach of the Dealer Sales and Service Agreement. Refer to Service Policies bulletin SP 08-01. Refer to the Repair Procedure section of this bulletin for details. IMPORTANT NOTE: o It’s the law! Under the U.S. National Highway Traffic Safety Administration (NHTSA), Federal Law 49 U.S.C. Section 30120(i) requires dealers to perform Recall repairs before delivering any vehicle affected by the Recall to a purchaser. THIS BULLETIN IS OF THE HIGHEST PRIORITY AND MUST BE ACTED UPON IMMEDIATELY TO ENSURE CUSTOMER SAFETY. RECALL Page 2 Dealer Action (continued) Document Completed Repairs: Federal law requires manufacturers to maintain accurate follow-up records on repairs performed on eligible units. Dealers MUST submit a Warranty Claim for each repair. Refer to the Warranty Information section of this bulletin for details. NOTE: o If you fail to submit a Warranty Claim for a new unit that is subsequently sold and registered, the new owner will receive the Recall letter requesting the return of the vehicle to you for repair. Submit Product Registration: Submit the product registration to Kawasaki via K-Dealer immediately after retail sale of any eligible unit. Be sure to supply the correct customer name and mailing address. Kawasaki uses the product registration information for customer notification. Also, if you know that the customer has moved, please submit a Customer Update via K-Dealer. Parts Information Repair Kit Part Number: Kit 99999-0872 can only be ordered for eligible units. An eligible VIN will be required when ordering. Order parts to complete the recall through K-Dealer as outlined in Service Bulletin SP15-03. Parts Availability: To ensure parts availability across the dealer network, Kawasaki initially requests that parts are ordered based on immediate demand: • For retailed units, order parts as customers schedule repairs or for repairs expected to take place within the next two weeks. • For unsold units, use VIP in K-Dealer to identify the number of affected units in your dealership inventory. Order repair parts only for units that will be repaired for retail sale within the next two weeks. NOTE: o Use VIP in K-Dealer to identify affected units in your dealership inventory to order repair kits for unsold units. Kit, Meter Reprogramming, MC22-09 P/N 99999-0872 Ref.# Contents Qty 1 Data Link Cable 1 A 1 NOTE: o Please use the same cable for subsequent repairs instead of ordering a new repair kit. Page 3 Reprogramming Equpment Required This repair requires the following special tools and equipment. A A D A F A B A C A E • Computer or Laptop [A] with the following: -Current version of KVCS software (1.0.6.7 or higher) -2 available USB A ports -Internet connection -Microsoft Edge browser • USB Cable, 57001-1844 [C] • KVCI Device [B] • Adapter Cable, 57001-1843 [D] • Adapter Cable, 57001-1880 [E] • Data Link Cable [F] Order Repair Kit 99999-0872 VIN Required NOTE: o Please use the same cable for subsequent repairs instead of ordering a new repair kit. Page 4 Repair Procedure Refer to the KVCS Connection Guide for detailed information related to cable connections. • Remove the both seats. • Connect cable 57001-1880 [E] to the red, fuel injection system coupler [R]. • Connect cable 57001-1843 [D] to the KVCI Device [B]. • Connect cable 57001-1843 [D] to the six pin connector [S] of cable 57001-1880 [E]. • Connect the KVCI device [B] to the KVCS computer [A] with USB cable 57001-1844 [C]. • Turn the ignition switch to the ON position without starting the engine. R A C E E S D B B Page 5 Repair Procedure (continued) • Switch the KVCI device to the ON position. • Open the KVCS software. • Click on the ECU Reprogramming button. • Click on the Meter ECU button. • Select United States as the Region. • Enter your Dealer Code in ALL CAPS. • Enter your case sensitive KVCS password issued by Kawasaki (see bulletin ST21-02). • Click on the Login button. IMPORTANT NOTE: o Close all internet browsers before proceeding to the next step. • Click on the Next button. • Click on the DL button. Page 6 Repair Procedure – (continued) • Enter the odometer mileage. • Click on the Continue button. • Click on the OK button. • Enter activation code DAK910A. • Click on the Certification button. • Click on the OK button. Page 7 Repair Procedure – (continued) • Click on the Download button. • Wait for the download to complete. CLOSE ALL INTERNET BROWSWERS BEFORE PROCEEDING TO THE NEXT STEP. • Click on the Next button once the download is complete. Page 8 Repair Procedure – (continued) • Connect the Data Link Cable [F] (from repair kit 99999-0872) to the gray, meter communication connector [M]. • Connect the USB A connector of the Data Link Cable [F] to a second USB port [P] on the computer. IMPORTANT NOTE: o Do not disconnect any of the previously connected cables. P M F • Click on the OK button then follow the instructions displayed on the screen to perform the meter reprogramming. Page 9 IMPORTANT NOTE: o All cables must remain connected during the reprogramming procedure. • Computer or Laptop [A] • KVCI Device [B] • USB Cable, 57001-1844 [C] • Adapter Cable, 57001-1843 [D] • Adapter Cable, 57001-1880 [E] • Data Link Cable [F] from Repair Kit 99999-0872 B D F C E A Repair Procedure – (continued) Page 10 Repair Procedure – (continued) • Right click in the File name field. • Left click on Paste in the menu. Page 11 Repair Procedure – (continued) • Click on the Open button. • Wait. • Wait. IT IS NORMAL FOR THE METER ON THE VEHCILE TO SHUT DOWN AND START AGAIN DURING THE SOFTWARE UPDATE PROCESS. Page 12 Repair Procedure – (continued) • Click on the Home button [H] once the reprogramming results report is complete. IMPORTANT NOTE: o Failure to click the Home button [H] will prevent KVCS from performing any future reprogrammings. Be sure to finish the reprogramming by clicking the Home button. • The Results Report window will open when the reprogramming is complete. • Type MC22-09 in the Coment field. • Click on the Upload button. H • The meter will display an ACC warning as shown. This is normal and will be cleared later in this bulletin. RETURN TO THE KVCS HOME SCREEN TO CONTINUE. • Use the table below to verify the New Cal ID [C]. The correct new Cal ID indicates that reprogramming was successful. C C Old Cal ID New Cal ID 49245-1885 49245-2253 49245-2137 49245-2254  If the New Cal ID is incorrect, repeat the reprogramming procedure, beginning on page 4. THIS IS NORMAL Page 13 Repair Procedure – (continued) Erase Stored FI ECU Service Codes • Click on the FI ECU button. • Click on the Diagnostics button. • Click on the Erase Stored Service Codes button to clear all FI ECU service codes. • Verify that the No service codes exist message [M] is displayed indicating that all FI ECU service codes have been cleared. • Close the FI – Fault Information window. M • Click on the OK button to confirm Clear all service codes. • Click on the OK button to confirm Erase finished. Page 14 Repair Procedure – (continued) Erase Stored ABS ECU Service Codes • Click on the ABS ECU button. • Click on the Diagnostics button. • Click on the Erase Stored Service Codes button to clear all ABS ECU service codes. • Verify that the No service codes exist message [M] is displayed indicating that all ABS ECU service codes have been cleared. • Close the ABS – Fault Information window. M • Click on the OK button to confirm Clear all service codes. • Click on the OK button to confirm Erase finished. Page 15 Repair Procedure – (continued) Erase Stored KECS ECU Service Codes • Click on the KECS ECU button. • Click on the Diagnostics button. • Click on the Erase Stored Service Codes button to clear all KECS ECU service codes. • Verify that the No service codes exist message [M] is displayed indicating that all KECS ECU service codes have been cleared. • Close the KECS – Fault Information window. M • Click on the OK button to confirm Clear all service codes. • Click on the OK button to confirm Erase finished. Page 16 Warranty Information This is a Recall. Repair is authorized regardless of ownership or warranty status. Repairs MUST BE PERFORMED IMMEDIATELY ON ALL ELIGIBLE UNITS in the field and during initial assembly and preparation. See the Warranty Policies and Procedures Manual (claim type 3 information) for detailed instructions when submitting the Warranty Claim. Verify eligibility using VIP in K-Dealer before starting the repair. Please check VIP (Vehicle Information Portal) in K-Dealer for other possible repair campaigns for eligible units. Reprogram Meter ORDER Kit 99999-0872 Reprogram Meter REUSE Cable from Kit 99999-0872 Job Code 22576 22577 Flat Rate Time 0.3 hrs 0.3 hrs Claim Type 3 3 Part Number 99999-0872 99999-0872 Description Kit, Meter Reprogramming Kit, Meter Reprogramming Quantity 1 0 Repair Verification Make a white paint mark [W] on the right hand side of the head tube above the last 6 digits of the VIN to serve as repair verification. NOTE: o Repair verification is an essential part of the repair procedure. Along with the physical repair verification, check VIP (Vehicle Information Portal) in K-Dealer for other possible repair campaigns for eligible units. W Repair Procedure – (continued) • Close the KVCS software. • Close all internet browswers. • Turn the ignition switch to the OFF position then wait for 10 seconds. • Switch the KVCI device to the OFF position. • Disconnect all remaining cables from the vehicle. • Install the diagnostic connector covers. • Stow the diagnostic connectors. • Install both seats. STOW CONNECTORS NOTE: o Please use the same cable for subsequent repairs instead of ordering a new repair kit. Page 17 IMPORTANT SAFETY RECALL NHTSA RECALL NO. 22V-913 2022 NINJA H2™ SX SE METER REPROGRAMMING Dear Kawasaki Motorcycle Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has decided that certain 2022 Ninja H2™ SX SE model vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 123, “Motorcycle Controls and Displays.” The reason for this notice: An improper control program in the vehicle speed display may cause the speed display to fail unexpectedly during use. Operating a motorcycle without a functioning speed display can increase the risk of a crash or injury. Our records indicate that you have purchased one of these units. What Kawasaki and your dealer will do: Kawasaki has authorized your dealer to reprogram the multi-function meter on your motorcycle free of charge. The actual repair will take approximately 20 minutes but may take longer due to scheduling at the dealership and the time needed to obtain required parts. What should you do to ensure your safety? Please call your Kawasaki dealer to schedule an appointment to have your motorcycle repaired. Please have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer, please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you need help: If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki’s Customer Care Department at (866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number (VIN) ready when calling. If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. If you received this notice in error: Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement: If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner information, VIN, and copies of repair orders and payment confirmation to the following address: Kawasaki Motors Corp., U.S.A. ATTN: Customer Care P.O. Box 25252 Santa Ana, California 92799-5252 Please note the following conditions for reimbursement: Current owner information, VIN, and copies of repair orders with payment confirmation must be provided. Claims may be denied if proper documentation is not provided. We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle. Sincerely, Kawasaki Motors Corp., U.S.A.

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Continued on next page Kawasaki Motors Corp., U.S.A. P.O. Box 25252, Santa Ana, California 92799-5252 IMPORTANT SAFETY RECALL NHTSA RECALL NO. 22V-913 2022 NINJA H2™ SX SE METER REPROGRAMMING THIS NOTICE APPLIES TO YOUR VEHICLE VIN:JKBXXXXXXXXXXXXXX OWNER NAME MODEL CODE MC22-08 ADDRESS ENGINE: XXXXXXXXXXXXX CITY, STATE, ZIP FRAME: XXXXXX DATE: DEC 2022 Dear Kawasaki Motorcycle Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Kawasaki Motors Corp., U.S.A., has decided that certain 2022 Ninja H2™ SX SE model vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 123, “Motorcycle Controls and Displays.” The reason for this notice: An improper control program in the vehicle speed display may cause the speed display to fail unexpectedly during use. Operating a motorcycle without a functioning speed display can increase the risk of a crash or injury. Our records indicate that you have purchased one of these units. What Kawasaki and your dealer will do: Kawasaki has authorized your dealer to reprogram the meter on your motorcycle free of charge. The actual repair will take up to 18 minutes but may take longer due to scheduling at the dealership and the time needed to obtain required parts. What should you do to ensure your safety? Please call your Kawasaki dealer to schedule an appointment to have your motorcycle repaired. Please have your Vehicle Identification Number (VIN) ready when calling. To locate the nearest authorized Kawasaki motorcycle dealer, please visit www.kawasaki.com and click on the “LOCATE DEALER” link. If you need help: If you have questions or concerns that your dealer is not able to resolve, please contact Kawasaki’s Customer Care Department at (866) 802-9381 (toll-free) between 7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your Vehicle Identification Number (VIN) ready when calling. If your dealer fails or is unable to remedy this defect without charge within a reasonable amount of time (60 days after your first attempt to obtain remedy), you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1(888) 327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. If you received this notice in error: Our records indicate you are the current owner of the motorcycle described in this letter. If you no longer have the vehicle described in this letter, please help us to update our records at www.kawasaki.com by clicking on “OWNER CENTER => KAWASAKI SUPPORT => UPDATE OWNER INFO” or by calling Kawasaki toll free at (866) 802-9381. Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Reimbursement: If you have experienced the failure described above prior to receiving this letter and have paid to have it corrected, you may be eligible for full or partial reimbursement for your documented cost of repair(s). To apply for reimbursement, please send copies of current owner information, VIN, and copies of repair orders and payment confirmation to the following address: Kawasaki Motors Corp., U.S.A. ATTN: Customer Care P.O. Box 25252 Santa Ana, California 92799-5252 Please note the following conditions for reimbursement: Current owner information, VIN, and copies of repair orders with payment confirmation must be provided. Claims may be denied if proper documentation is not provided. We are sorry for any inconvenience this may cause, but we have taken this action in the interest of your safety and your continued satisfaction with your Kawasaki motorcycle. Sincerely, Kawasaki Motors Corp., U.S.A.

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