Windshield Wipers May Fail – 2023 Jayco Seneca XT & Entegra Accolade XT Motorhomes

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-931 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : DEC 15, 2022 NHTSA Recall No. : 22V-931 Manufacturer Recall No. : Ford 22V-250 Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 37 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Jayco/Entegra Coach Seneca XT / Accolade XT Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL Descriptive Information : Ford Motor Company provided a list of affected VIN numbers to Jayco regarding their recall 22V-250. Jayco matched those VIN numbers to our production records. Production Dates : AUG 31, 2022 – NOV 30, 2022 VIN Range 1 : Begin : 1FDUF5HT8NDA03428 End : 1FDUF5HT8NDA04949 ✔ Not sequential Description of Defect : Description of the Defect : Ford Motor Company (Ford) is recalling recalling certain 2021-2022 Super Duty F-550. A windshield wiper arm may become inoperable, and/or potentially detach from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An improper functioning wiper arm may potentially result in reduced visibility in certain conditions, which could increase the risk of a crash. Description of the Cause : Worn wiper arm spline tooling core inserts at the supplier resulted in insufficient spline tooth height, which can cause the arm attachment to strip when used with a certain wiper motors with higher torque. Identification of Any Warning that can Occur : Potential symptoms include erratic or slow wipe speed of the driver or passenger wiper arm. Part 573 Safety Recall Report 22V-931 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : ML34-17527-AB Component Name 2 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : ML34-17526-AB Component Name 3 : Wiper Arm Asy Component Description : Wiper Arm Asy – Driver Component Part Number : FL34-17527-AA Component Name 4 : Wiper Arm Asy Component Description : Wiper Arm Asy – Passenger Component Part Number : FL34-17526-AB Supplier Identification : Component Manufacturer Name : TRICO COMPONENTES SA DE CV Address : AVE MICHIGAN 200 PARQUE FINSA, H MATAMOR H. MATAMOROS Foreign States 87316 Country : Mexico Chronology : 49 CFR Part 573 – DEFECT INFORMATION REPORT See Ford Part 573 Safety Recall Report 22V-250 for -“22S26 Wiper Arm Loose chronology.pdf” Ford Motor Company _22S26 – Certain 2020 & 2021 model year Ford F-150, 2020-2022 Ford Super Duty and 2020 & 2021 Ford Expedition and Lincoln Navigator vehicles – Wiper Arms Loose. -On December 7, 2022, Jayco Inc. CPAC (Corrective and Preventive action committee) reviewed the information Part 573 Safety Recall Report 22V-931 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 regarding this Ford Chassis recall and elevated this to SSC (Safety Steering Committee). On December 9, 2022, SSC voted to proceed with filing a chassis pass through recall for Jayco Inc. units affected by this Ford Motor Company recall 22V-250. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have both front windshield wiper arms inspected for the wiper arm build date and replaced if needed. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 6, 2022. Ford Motor Company will be reporting the quarterly completion rates to NHTSA. How Remedy Component Differs from Recalled Component : Wiper arms used as the remedy for this field action were produced with wiper arm splines within specification. Identify How/When Recall Condition was Corrected in Production : Ford Motor Company 573 states: Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Jayco Inc. will notify its dealers and affected retail owners. Planned Dealer Notification Date : JAN 20, 2023 – JAN 20, 2023 Planned Owner Notification Date : JAN 20, 2023 – JAN 20, 2023 * NR – Not Reported

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 Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 4, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2021 Navigator, 2020-2022 Super Duty Vehicles Both Front Wiper Arm Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Expedition/ Navigator 2020-2021 Kentucky Truck Plant August 1, 2020 through October 20, 2021 F-150 2020 Dearborn Truck Plant August 1, 2020 through September 5, 2020 F-150 2021 Dearborn Truck Plant May 3, 2021 through August 16, 2021 F-150 2020 Kansas City Truck Plant August 1, 2020 through October 22, 2020 Super Duty 2020-2022 Kentucky Truck Plant August 1, 2020 through October 20, 2021 Super Duty 2020-2022 Ohio Assembly Plant August 3, 2020 through October 20, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. New! REASON FOR THIS SUPPLEMENT • To inform dealers that wiper arms can now be ordered using the DOW system. SSSC contact is no longer required to order wiper arms on this program for dealer repairs. Fleet vehicles will remain on the seed stock program. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle which can result in reduced visibility in certain conditions. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. Dealers are to replace wiper arms on vehicles with manufacture build dates prior to June 7, 2021 Also, inspect wiper arms on vehicles with a manufacture build date on or after June 7, 2021, and if necessary, replace both left-hand and right-hand wiper arms. A new wiper blade will be installed ONLY if the wiper arm is missing. This service must be performed on all affected vehicles at no charge to the vehicle owner.  Copyright 2022 Ford Motor Company INTERIM SERVICE REPAIR FOR FLEET RENTAL VEHICLES ONLY If wiper arms fail the inspection and new wiper arms are not available, Dealers can implement an interim repair of gluing the wiper arm key in place. This is for fleet rental vehicles only. NOTE: Per policy, an interim repair can be performed on fleet rental vehicles only so the vehicle can be rented (but may not sell or lease). This is NOT a permanent fix. Final repair will still need to be performed. The wiper arms should be replaced as soon as new arms are available. Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned and currently in the dealership. OWNER NOTIFICATION MAILING SCHEDULE Part available letters are expected to be mailed in Quarter 4 of 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer  Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement OASIS ACTIVATION OASIS was activated on April 19, 2022 FSA VIN LISTS ACTIVATION FSA VIN Lists are available through https://web.fsavinlists.dealerconnection.com on April 19, 2022. Owner names and addresses are expected to be available in Quarter 4 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall  Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Refunds will only be provided for the cost associated with wiper arm replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. LINCOLN PICKUP AND DELIVERY Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC09879, 2022 Lincoln Pickup & Delivery Updates. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles o Lincoln vehicles – 4 years or 50,000 miles  Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22S26) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Provision for Loctite Shoe-Glue U.S. dealers ONLY or LePage Extreme glue for Canadian dealers ONLY: o Program Code: 22S26 o Misc. Expense: OTHER o Amount: Up to $12.00 • Refunds: Submit refunds on a separate repair line. – Program Code: 22S26 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021 Lincoln Pickup & Delivery Updates for details.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement LABOR ALLOWANCES Description Labor Operation Labor Time • Expedition / Navigator Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26B 0.3 Hour • F-150 Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26C 0.3 Hour • Super Duty Built on or after June 7, 2021-Remove and Inspect wiper arm date codes, if necessary, replace Front LH and/or RH Wiper Arm(s) and transfer or install wiper Blade(s) • Built on or before June 6, 2021- replace both front wiper arms and transfer or install wiper Blades • If the wiper arm was missing when the vehicle arrived for service, install new wiper arm(s) and Blade(s) • Close recall 22S26D 0.3 Hour Inspection photo submission: Inspect number stamp on wiper arms and submit photos. (Can only be used if the build date is on or after June 7, 2021) 22S26ZZ 0.2 Hour Interim Repair for Rental Fleet Vehicles only: Remove wiper arms, using Only “Loctite Shoe Glue” U.S dealers ONLY or for Canadian dealers ONLY “LePage Extreme Glue” glue the wiper arm key into the wiper arm head and let cure for 24 hours on the bench. Reinstall wiper arms. Recall remains open. Cannot be claimed if the wiper arm passed inspection. 22S26BB 0.3 Hour Interim Repair cannot be performed due to Vehicle missing wiper arm key. Reinstall wiper arms. Cannot be claimed if wiper arm passes inspection or with Labor operation code 22S26BB – Does Not Close Program. 22S26AA 0.3 Hour  Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement Parts are not yet available to repair all vehicles. Until parts are available to repair all vehicles, dealers may only order parts and repair vehicles, which are customer-owned vehicles currently in the dealership. PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for the wiper arms, for customer-owned vehicles currently in the dealership with an inoperable wiper arm and open RO, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Seed Stock for Fleet ONLY: To ensure an equitable distribution of service parts, all Wiper Arm part numbers listed below for Fleet vehicles will continue to be seed stocked. 1. Effective immediately for fleet vehicles, Wiper Arms will be provided through the seed stock program. 2. The quantity shipped to each dealer will be equal to a percentage of the vehicles assigned to them. 3. Due to current supply-chain constraints, seed stock will remain for Fleet vehicles. Timing of the second and sequential seed stocks will follow as parts are available. New! PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for dealer repairs, submit a Special Program order in the DOW system. SSSC contact is not required to order wiper arms on this program. More information can be found in EFC 10642. Part Number Description Order Quantity Claim Quantity FL3Z-17527-A Left Front Wiper Arm 1 1 FL3Z-17526-A Right Front Wiper Arm 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity *KL3Z-17528-AA Genuine OEM Wiper Blade (if wiper arm was missing) Up to 2 Up to 2 Obtain Locally Loctite Shoe Glue (U.S. dealers only) or LePage Extreme Glue (Canada dealers only) (Can only be claimed with labor op 22S26BB One tube can service multiple vehicles) Claim as MISC. OTHER up to $12.00  Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement *NOTE: Motorcraft (WW2248A) wiper blades can be used as replacement if genuine parts are not available. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2022 Ford Motor Company ATTACHMENT II Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S26 – Supplement # 6 Certain 2020-2021 MY Expedition, 2020-2021 F-150, 2020-2022 Super Duty, and 2020-2021 Navigator Vehicles. Both Front Wiper Arm Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 2 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2020-2021 MODEL YEAR EXPEDITION , 2020-2021 MODEL YEAR F-150, 2020-2021 NAVIGATOR, AND 2020-2022 SUPER DUTY VEHICLES BOTH FRONT WIPER ARM REPLACEMENT SERVICE PROCEDURE 1. Is vehicle’s manufacture build date on or after June 7, 2021? Yes – Proceed to Step 2. No – Replace wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16 2. Remove the left-hand side wiper arm. Please follow WSM procedures in Section 501-16. 3. Looking inside the arm head, locate the date code wheel. See Figure 1. 2226A STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT DATE CODE WHEEL FIGURE 1 4. Using a camera or cell phone, photograph the date code wheel on the wiper arm. Regardless of pass or fail status the pictures will need to be submitted through Report a Vehicle Concern in PTS. See page 2 for instructions for using PTS (Report a Vehicle Concern). 5. If the date code wheel has a 19 with 12 dots or a 21 with 5 or more dots, then the wiper arm is considered good. Refer to Figure 1. Does the wiper arm meet this criteria? Yes – Wiper arm passes, reinstall wiper arm. Please follow WSM procedures in Section 501-16. No – Wiper arm fails. Replace wiper arm. 6. Repeat steps 3-5 for right-hand side wiper arm. ATTACHMENT III PAGE 2 OF 2 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Using Web Based “Report a Vehicle Concern” • Access report entry form from link in PTS (Report a Vehicle Concern) or directly at: https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp • Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp • After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on your PC you’re using. Using Mobile PTS “Report a Vehicle Concern” IMPORTANT – If you have never used the Web-Based report a vehicle concern- you will need to create your User Profile prior to accessing “Report a Vehicle Concern” on Mobile PTS. Ensure that your “User Profile” is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or the following QR code: After completing the report entry form you can upload a maximum of 5 attachments at once. • If submitting more than one attachment (photo), the files must be saved to the mobile device you’re using, PRIOR to submitting the report. • If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. ATTACHMENT IV PAGE 1 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226A KEY FIGURE 1 CERTAIN 2020-2021 MODEL YEAR EXPEDITION, F-150, AND NAVIGATOR VEHICLES AND 2020-2022 SUPER DUTY VEHICLES INTERIM SERVICE PROCEDURE NOTE: Only perform interim repair if wiper arms failed inspection and new wiper arms are not available. 1. Remove the wiper arms. Please follow Workshop Manual (WSM) procedures in Section 501-16. 2. Inspect the wiper arm head for the key. See Figure 1. Is the wiper key present? Yes – Continue to Step 3. No – Continue to Step 9. ATTACHMENT IV PAGE 2 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 3. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226B FIGURE 2 4. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 3. STUD FOR MISSING NUT 2226D FIGURE 3 ATTACHMENT IV PAGE 3 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 5. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226E FIGURE 4 6. Verify that the adhesive is dry after the 24-hour dry time. 7. Install the wiper arms. Please follow WSM procedures in Section 501-16. 8. Verify functionality of wipers by running them for 30 seconds on high. 9. Check the cowl vent grille for the wiper arm key. See Figure 5. Was it located? Yes – Continue to Step 10. No – Reinstall wiper blades per WSM procedures in Section 501-16, wait for new wiper arms to be available. 2226F COWL VENT GRILLE FIGURE 5 ATTACHMENT IV PAGE 4 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 10. Clean the wiper head area and key with rubbing alcohol and let it dry before applying the glue. See Figure 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226G FIGURE 6 11. Insert key into the wiper arm head. If necessary use a small hammer to tap it in. Key does not sit flush with the head. See Figure 7. NOTE: Tapered end needs to be inserted first into the head. 2226C TAPERED END FIGURE 7 ATTACHMENT IV PAGE 5 OF 5 SAFETY RECALL 22S26-S6 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 12. Place glue over key and onto wiper arm head so as to create a strap of glue. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 2226D FIGURE 8 13. Lay wiper arms so that they are flat to allow the adhesive to dry for 24-hours. See Figure 9. STUD FOR STUD FOR MISSING NUT 2226E FIGURE 9 14. Verify that the adhesive is dry after the 24-hour dry time. 15. Install the wiper arms. Please follow WSM procedures in Section 501-16. 16. Verify functionality of wipers by running them for 30 seconds on high.

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «vin» Name Address City, St. Zip Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company and Jayco Inc. motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model year 2023 Jayco Seneca XT and Entegra Coach Accolade XT motorhomes built on certain model year(s) 2021-2022 Ford F-550 vehicles. On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle. A wiper arm that becomes inoperable and/or separated from the vehicle can result in reduced visibility in certain conditions, increasing the risk of a crash. Ford Motor Company has authorized your Ford dealer to replace the left and right front wiper arms as required free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Please call your Ford dealer without delay and request a service date for Recall 22S26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for arranging to have the work completed. If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to wiper arm replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. If you do not own the vehicle that corresponds to the identification number(s), which appears on this recall notification, please contact the Ford Customer Relationship Center with any information you can furnish that will assist in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you have questions about this recall contact Ford Customer Relationship Center at 1-866-436-7332 or Jayco Inc. Customer Service Department at 800-283-8267. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to http://www.safercar.gov. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Jayco Inc. Motorized Division Safety Recall: January 2023 Jayco Inc. 22V-931 Ford Motor Company 22V-250 (22S26) June 2020 Reason for this recall What we need you to do Recall Remedy

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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle Name Address City, St. Zip Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company and Jayco Inc. motorized division have decided that a defect, which relates to motor vehicle safety, exists on certain model year 2023 Jayco Seneca XT and Entegra Coach Accolade XT motorhomes built on certain model year(s) 2021-2022 Ford F-550 vehicles. On your vehicle, it may be possible for the vehicle wiper arms to perform erratically. This condition can potentially lead to a wiper arm that becomes inoperable and/or separated from the vehicle. A wiper arm that becomes inoperable and/or separated from the vehicle can result in reduced visibility in certain conditions, increasing the risk of a crash. Ford Motor Company has authorized your Ford dealer to replace the left and right front wiper arms as required free of charge (parts and labor). The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. VIN Please call your Ford dealer without delay and request a service date for Recall 22S26. Provide the dealer with your VIN, which is printed in the body of this letter. Ford has not issued instructions to stop driving the vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in “Case Recall Attachments” in Jayco Partners. If you have questions about this recall please contact Ford Customer Relationship Center at 1-866-436-7332. You may also contact Jayco Inc. Customer Service Department at 800-283-8267. We certainly regret this inconvenience; however, our Customers’ safety is our most important priority. Sincerely, Compliance Management Jayco Inc. Motorized Division Safety Recall: January 2023 Jayco Inc. 22V-931 Ford Motor Company 22V-250 (22S26) Reason for this recall What we need you to do Recall Remedy

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