23E008 Entry Door Latch Failure – Lippert Global Latches LK702

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-008 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lippert Submission Date : FEB 07, 2023 NHTSA Recall No. : 23E-008 Manufacturer Recall No. : 148-2023-001 Manufacturer Information : Manufacturer Name : Lippert Address : Attn: Pamela VanderMel PO Box 2888 Elkhart IN 46515 Company phone : 5743126040 Population : Number of potentially involved : 1,043 Estimated percentage with defect : 5 % Equipment Information : Brand / Trade 1 : Lippert /RV Model : Global latch LK702 used in Lippert series 3500 and 920 entry doors. Part No. : 2021023988 Size : N/A Function : To open door Descriptive Information : The recall population was determined by including specific product shipments that built with the suspect latch. The products not included in the recall were not constructed with the suspect latch component. As an equipment supplier our shipments are not tied to make/model/model combination. Production Dates : SEP 01, 2022 – JAN 30, 2023 Description of Defect : Description of the Defect : The defect is an attachment point within the entry door latch supplied to Lippert for installation into specific series of RV Entry Doors. A specific attachment point was inadvertently weakened when the vendor implemented an improvement to create a more secure attachment groove for the retaining ring in the handle design of the latch FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A defective entry door latch would not allow entry or exit via the door.. Description of the Cause : Supplier changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 23E-008 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Global LK702 Component Description : Entry door latch Component Part Number : 2021023988 Supplier Identification : Component Manufacturer Name : Global Link Distribution, Corp Address : 1137 Verdant Elkhart Indiana 46561 Country : United States Chronology : 01.18.2023: OEM was visiting our production facility and brought up concern of potential latch issue on specific entry doors 01.20.2023: Components received from customer for review 01.20.2023: Lippert contacted external vendor 01.21.2023: Vendor (Global Latch) responded to Lippert and meeting set for further discussion and review 01.24.2023: On site Review and Discussion with external vendor. Vendor provided detail of modifications made to the involved entry door latch 01.24.2023: Lippert quarantined suspect product at our facilities 01.25.2023: Inspection at local customer facilities began 01.26.2023: Notification to Lippert Internal Teams of entry door latch concern 01.27.2023: Continuation of investigation and inspection at local OEM facilities 01.31.2023: Lippert Product Safety Committee meeting to review details and determine field action 02.01.2023: Internal Teams additional review of all details, involved product shipments and collecting key information to file 573 02.07.2023: Lippert files 573 for Recall to begin Part 573 Safety Recall Report 23E-008 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As an equipment supplier we will notify the OEM’s we have sold the entry door with the suspect latch to. We will assist the OEM’s as needed in their notification to dealers and/or consumers. The dates entered below in “dealer notification date” will be for our notifications. Lippert will reimburse all related costs to OEM’s, dealers and repair centers. How Remedy Component Differs from Recalled Component : The remedy component has been verified by the vendor to operate properly. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 01.24.2023 when Lippert teams quarantined all product and began replacing suspect product with new product supplied by vendor which addressed and corrected the concern. Recall Schedule : Description of Recall Schedule : Lippert will notify our customers, RV manufacturers within 45 days. Lippert will work with the RV manufacturers as needed to assist in their notification to dealers and consumers. Planned Dealer Notification Date : MAR 20, 2023 – MAR 27, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 27, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-008 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lippert Submission Date : FEB 13, 2023 NHTSA Recall No. : 23E-008 Manufacturer Recall No. : 148-2023-001 Manufacturer Information : Manufacturer Name : Lippert Address : Attn: Pamela VanderMel PO Box 2888 Elkhart IN 46515 Company phone : 5743126040 Population : Number of potentially involved : 1,043 Estimated percentage with defect : 5 % Equipment Information : Brand / Trade 1 : Lippert /RV Model : Global latch LK702 used in Lippert series 3500 and 920 entry doors. Part No. : 2021023988 Size : N/A Function : To open door Descriptive Information : The recall population was determined by including specific product shipments that built with the suspect latch. The products not included in the recall were not constructed with the suspect latch component. As an equipment supplier our shipments are not tied to make/model/model combination. Production Dates : SEP 01, 2022 – JAN 30, 2023 Description of Defect : Description of the Defect : The defect is an attachment point within the entry door latch supplied to Lippert for installation into specific series of RV Entry Doors. A specific attachment point was inadvertently weakened when the vendor implemented an improvement to create a more secure attachment groove for the retaining ring in the handle design of the latch FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A defective entry door latch would not allow entry or exit via the door.. Description of the Cause : Supplier changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 23E-008 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Global LK702 Component Description : Entry door latch Component Part Number : 2021023988 Supplier Identification : Component Manufacturer Name : Global Link Distribution, Corp Address : 1205 E Lincoln Street Nappenee Indiana 46550 Country : United States Chronology : 01.18.2023: OEM was visiting our production facility and brought up concern of potential latch issue on specific entry doors 01.20.2023: Components received from customer for review 01.20.2023: Lippert contacted external vendor 01.21.2023: Vendor (Global Latch) responded to Lippert and meeting set for further discussion and review 01.24.2023: On site Review and Discussion with external vendor. Vendor provided detail of modifications made to the involved entry door latch 01.24.2023: Lippert quarantined suspect product at our facilities 01.25.2023: Inspection at local customer facilities began 01.26.2023: Notification to Lippert Internal Teams of entry door latch concern 01.27.2023: Continuation of investigation and inspection at local OEM facilities 01.31.2023: Lippert Product Safety Committee meeting to review details and determine field action 02.01.2023: Internal Teams additional review of all details, involved product shipments and collecting key information to file 573 02.07.2023: Lippert files 573 for Recall to begin Part 573 Safety Recall Report 23E-008 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As an equipment supplier we will notify the OEM’s we have sold the entry door with the suspect latch to. We will assist the OEM’s as needed in their notification to dealers and/or consumers. The dates entered below in “dealer notification date” will be for our notifications. Lippert will reimburse all related costs to OEM’s, dealers and repair centers. How Remedy Component Differs from Recalled Component : The remedy component has been verified by the vendor to operate properly. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 01.24.2023 when Lippert teams quarantined all product and began replacing suspect product with new product supplied by vendor which addressed and corrected the concern. Recall Schedule : Description of Recall Schedule : Lippert will notify our customers, RV manufacturers within 45 days. Lippert will work with the RV manufacturers as needed to assist in their notification to dealers and consumers. Planned Dealer Notification Date : MAR 20, 2023 – MAR 27, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 27, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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D L iPPERr· GLOBAL ENTRY DOOR LATCH INSPECTION/ REPLACEMENT INSTRUCTIONS *MOTORIZED UNITS ONLY 23E-008 Global Latch 02.23.2023 • • Inspection Only – 0.3 Hour/Inspect & Replace – 0.7 Hour Purpose This document refers to the replacement of the door lock assembly with latch on certain motorized entry doors. A portion of the latch is breaking off when attempting to exit the coach. The complete door lock assembly with latch, PN 2021097898, will be replaced with a redesigned part, if needed. NOTE: Check first for an “INSPECTED LATCH” sticker on the inside of the door frame between the hinges (Fig. 12). If it is present, report back to the OEM that the VIN has already been addressed. Safety This document provides general instructions. Many variables can change the circumstances of any procedure, i.e. the degree of difficulty involved in the service operation and the ability level of the individual performing the operation. This document cannot begin to plot out procedures for every possibility, but will provide the general instructions for effectively installing, removing or servicing the system. In the event the skill level required is too advanced or the procedure too difficult, a certified technician should be consulted before performing the necessary operation. Failure to correctly install, remove or service the system may result in voiding the warranty, inflicting injury or even death. Resources Required • Two people • Cordless or electric drill or screwgun • Appropriate drive bit • °¼6″ nut driver Rev: 02.23.2023 Page 1 • ¼” screwgun bit • Replacement complete latch assembly, PN 2021097898, if needed CCD-0007283 D L iPPERT. GLOBAL ENTRY DOOR LATCH INSPECTION/ REPLACEMENT INSTRUCTIONS *MOTORIZED UNITS ONLY 23E-008 Global Latch 02.23.2023 Inspection Only – 0.3 Hour/Inspect & Replace – 0.7 Hour Procedure Disassemble Latch 1. Open entry door so it is perpendicular to the coach. 2. Peel off adhesive patch covering the access port for the latch fastening nut (Fig. 1 ). 3. Use 7 /16″ nut driver to remove threaded nut (Figs. 2 and 3) and set aside. NOTE: Be careful not to let the nut fall out of the nut driver and down into the door while removing. 4. While another person supports the outside latch assembly, remove the three Phillips head screws on the inside of the assembly (Fig. 4) and set aside. 5. Remove both sides of latch assembly. Rev: 02.23.2023 Page2 CCD-0007283 D L iPPERr· GLOBAL ENTRY DOOR LATCH INSPECTION/ REPLACEMENT INSTRUCTIONS *MOTORIZED UNITS ONLY 23E-008 Global Latch 02.23.2023 Inspection Only – 0.3 Hour/Inspect & Replace – 0.7 Hour Inspection NOTE: Check first for an “INSPECTED LATCH” sticker on the inside of the door frame between the hinges (Fig. 12). If it is present, report back to the OEM that the VIN has already been addressed. If not inspected, proceed with inspection. 1. Using a 1 /4″ screwgun bit, try to insert the bit into the spun rivet of the inside latch assembly (Fig. 5). 2. If bit fits into rivet opening, replace the complete latch assembly including both inside and outside latch assemblies. 3. if the bit does not fit, no action is required. Proceed to latch reassembly instructions. Rev: 02.23.2023 Page 3 CCD-0007283 D L iPPERT. GLOBAL ENTRY DOOR LATCH INSPECTION/ REPLACEMENT INSTRUCTIONS *MOTORIZED UNITS ONLY 23E-008 Global Latch 02.23.2023 Inspection Only – 0.3 Hour/Inspect & Replace – 0.7 Hour Reassemble Latch 1. Slide inside latch assembly into place. Keep deadbolt handle in the 1 O o’clock position (Fig. 6). NOTE: Do NOT let deadbolt pop out of place. It may be difficult to reinstall. 2. While another person holds the inside latch assembly in place, reinstall the latch nut and tighten slowly with nut driver until a few threads of the bolt are visible (Fig. 7). NOTE: Do NOT tighten nut completely. The latch will not operate correctly if the nut is too tight. 3. While another person holds the outside assembly, loosely reinstall the three Phillips head screws (Fig. 8). 4. Align deadbolt and then extend the deadbolt so it appears on the outside of the door frame (Fig. 9). 5. When deadbolt is extended, firmly tighten the three Phllips head screws (Fig. 1 O). Rev: 02.23.2023 Page4 D L iPPERr· GLOBAL ENTRY DOOR LATCH INSPECTION/ REPLACEMENT INSTRUCTIONS *MOTORIZED UNITS ONLY 23E-008 Global Latch 02.23.2023 Inspection Only – 0.3 Hour/Inspection & Replace – 0.7 Hour 6. Replace adhesive patch over nut access port (Fig. 11 ). 7. Place an “INSPECTED LATCH” sticker indicating the assembly has been replaced on the inside of the door frame between the hinges (Fig. 12). As a supplier of a broad array of highly-engineered components in the recreation and transportation product markets, safety, education and customer satisfaction are our primary concerns. Should you have any questions, please do not hesitate to contact us at 432-LIPPERT (432-547-7378) or by email at [email protected]. Self-help tips, technical documents, product videos and a training class schedule are available at lippert.com or by downloading the LippertNOW app. Rev: 02.23.2023 Page 5 CCD-0007283

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-008 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lippert Submission Date : FEB 07, 2023 NHTSA Recall No. : 23E-008 Manufacturer Recall No. : 148-2023-001 Manufacturer Information : Manufacturer Name : Lippert Address : Attn: Pamela VanderMel PO Box 2888 Elkhart IN 46515 Company phone : 5743126040 Population : Number of potentially involved : 1,043 Estimated percentage with defect : 5 % Equipment Information : Brand / Trade 1 : Lippert /RV Model : Global latch LK702 used in Lippert series 3500 and 920 entry doors. Part No. : 2021023988 Size : N/A Function : To open door Descriptive Information : The recall population was determined by including specific product shipments that built with the suspect latch. The products not included in the recall were not constructed with the suspect latch component. As an equipment supplier our shipments are not tied to make/model/model combination. Production Dates : SEP 01, 2022 – JAN 30, 2023 Description of Defect : Description of the Defect : The defect is an attachment point within the entry door latch supplied to Lippert for installation into specific series of RV Entry Doors. A specific attachment point was inadvertently weakened when the vendor implemented an improvement to create a more secure attachment groove for the retaining ring in the handle design of the latch FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A defective entry door latch would not allow entry or exit via the door.. Description of the Cause : Supplier changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 23E-008 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Global LK702 Component Description : Entry door latch Component Part Number : 2021023988 Supplier Identification : Component Manufacturer Name : Global Link Distribution, Corp Address : 1137 Verdant Elkhart Indiana 46561 Country : United States Chronology : 01.18.2023: OEM was visiting our production facility and brought up concern of potential latch issue on specific entry doors 01.20.2023: Components received from customer for review 01.20.2023: Lippert contacted external vendor 01.21.2023: Vendor (Global Latch) responded to Lippert and meeting set for further discussion and review 01.24.2023: On site Review and Discussion with external vendor. Vendor provided detail of modifications made to the involved entry door latch 01.24.2023: Lippert quarantined suspect product at our facilities 01.25.2023: Inspection at local customer facilities began 01.26.2023: Notification to Lippert Internal Teams of entry door latch concern 01.27.2023: Continuation of investigation and inspection at local OEM facilities 01.31.2023: Lippert Product Safety Committee meeting to review details and determine field action 02.01.2023: Internal Teams additional review of all details, involved product shipments and collecting key information to file 573 02.07.2023: Lippert files 573 for Recall to begin Part 573 Safety Recall Report 23E-008 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As an equipment supplier we will notify the OEM’s we have sold the entry door with the suspect latch to. We will assist the OEM’s as needed in their notification to dealers and/or consumers. The dates entered below in “dealer notification date” will be for our notifications. Lippert will reimburse all related costs to OEM’s, dealers and repair centers. How Remedy Component Differs from Recalled Component : The remedy component has been verified by the vendor to operate properly. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 01.24.2023 when Lippert teams quarantined all product and began replacing suspect product with new product supplied by vendor which addressed and corrected the concern. Recall Schedule : Description of Recall Schedule : Lippert will notify our customers, RV manufacturers within 45 days. Lippert will work with the RV manufacturers as needed to assist in their notification to dealers and consumers. Planned Dealer Notification Date : MAR 20, 2023 – MAR 27, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 27, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-008 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Lippert Submission Date : MAR 02, 2023 NHTSA Recall No. : 23E-008 Manufacturer Recall No. : 148-2023-001 Manufacturer Information : Manufacturer Name : Lippert Address : Attn: Pamela VanderMel PO Box 2888 Elkhart IN 46515 Company phone : 5743126040 Population : Number of potentially involved : 1,043 Estimated percentage with defect : 5 % Equipment Information : Brand / Trade 1 : Lippert /RV Model : Global latch LK702 used in Lippert series 3500 and 920 entry doors. Part No. : 2021023898 Size : N/A Function : To open door Descriptive Information : The recall population was determined by including specific product shipments that built with the suspect latch. The products not included in the recall were not constructed with the suspect latch component. As an equipment supplier our shipments are not tied to make/model/model combination. Production Dates : SEP 01, 2022 – JAN 30, 2023 Description of Defect : Description of the Defect : The defect is an attachment point within the entry door latch supplied to Lippert for installation into specific series of RV Entry Doors. A specific attachment point was inadvertently weakened when the vendor implemented an improvement to create a more secure attachment groove for the retaining ring in the handle design of the latch FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A defective entry door latch would not allow entry or exit via the door.. Description of the Cause : Supplier changed the handle design, attempting to make a more secure attachment groove for the retaining ring, but inadvertently created a weakened attachment point. Identification of Any Warning that can Occur : None Part 573 Safety Recall Report 23E-008 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Global LK702 Component Description : Entry door latch Component Part Number : 2021023898 Supplier Identification : Component Manufacturer Name : Global Link Distribution, Corp Address : 1205 E Lincoln Street Nappenee Indiana 46550 Country : United States Chronology : 01.18.2023: OEM was visiting our production facility and brought up concern of potential latch issue on specific entry doors 01.20.2023: Components received from customer for review 01.20.2023: Lippert contacted external vendor 01.21.2023: Vendor (Global Latch) responded to Lippert and meeting set for further discussion and review 01.24.2023: On site Review and Discussion with external vendor. Vendor provided detail of modifications made to the involved entry door latch 01.24.2023: Lippert quarantined suspect product at our facilities 01.25.2023: Inspection at local customer facilities began 01.26.2023: Notification to Lippert Internal Teams of entry door latch concern 01.27.2023: Continuation of investigation and inspection at local OEM facilities 01.31.2023: Lippert Product Safety Committee meeting to review details and determine field action 02.01.2023: Internal Teams additional review of all details, involved product shipments and collecting key information to file 573 02.07.2023: Lippert files 573 for Recall to begin Part 573 Safety Recall Report 23E-008 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : As an equipment supplier we will notify the OEM’s we have sold the entry door with the suspect latch to. We will assist the OEM’s as needed in their notification to dealers and/or consumers. The dates entered below in “dealer notification date” will be for our notifications. Lippert will reimburse all related costs to OEM’s, dealers and repair centers. How Remedy Component Differs from Recalled Component : The remedy component has been verified by the vendor to operate properly. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected in production on 01.24.2023 when Lippert teams quarantined all product and began replacing suspect product with new product supplied by vendor which addressed and corrected the concern. Recall Schedule : Description of Recall Schedule : Lippert will notify our customers, RV manufacturers within 45 days. Lippert will work with the RV manufacturers as needed to assist in their notification to dealers and consumers. Planned Dealer Notification Date : MAR 20, 2023 – MAR 27, 2023 Planned Owner Notification Date : MAR 20, 2023 – MAR 27, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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