February 9, 2023 NHTSA CAMPAIGN NUMBER: 23V062000
Software Error in Vehicle Control Module
A sudden loss of drive power, or reduced visibility from a loss of head lights or windshield wipers can increase the risk of a crash.
NHTSA Campaign Number: 23V062000
Manufacturer Shyft Group
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 2,336
Summary
Shyft Group is recalling certain 2022-2023 Spartan RV K1, K2, K3, and K4 motorhome chassis. A vehicle control module software error may cause loss of drive power or loss of key safety functions, such as loss of head lights or windshield wipers.
Remedy
Shyft Group will update the vehicle control module software, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Shyft Group customer service at 1-800-237-7806. Shyft Group’s number for this recall is 23-01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2022, 2023, and 2024, K1, K2, K3, and K4 model Spartan RV chassis equipped with a vehicle control module (ICM) supplied by Ametek.
What is the problem?
The vehicle control module is subject to a software error.
What is the risk to motor vehicle safety?
The software error could result in inadvertent loss of motive power and other key safety functions such as loss of head lamps or windshield wipers. This could occur without warning and increase the risk of a crash.
What should the final stage manufacturer do?
On the attached document, you will find a list of Spartan RV chassis that have been sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Highway Traffic Safety Administration (NHTSA) in accordance with 49 C.F.R. 573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied.
What will Shyft do?
The vehicle control module will be reprogrammed with corrected software. This will be done at no charge.
We will notify owners of the affected vehicles and direct them to the nearest service center to have the remedy applied.
For additional assistance, you may call Spartan RV Chassis Customer Product and Support at 1-800-543-4277
Chronology :
On December 14, 2022, Product Safety and Compliance was made aware of a single customer complaint involving loss of motive power. On January 13, 2023 and January 14, 2023, two more complaints were received involving loss of key safety functions. After identifying the issue to be associated with a software change on January 26, 2023, Shyft identifying the affected VIN’s. The population of VIN’s was finalized on February 1, 2023 and on February 2, 2023, Shyft determined there is a safety related defect in the affected chassis.
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SPARTAN | K1 | 2022-2023 |
| SPARTAN | K2 | 2022-2023 |
| SPARTAN | K3 | 2022-2023 |
| SPARTAN | K4 | 2022-2023 |
8 Associated Documents
Final Stage Manufacturer Notification
RMISC-23V062-7496.pdf 153.304KB
Recall Acknowledgement
RCAK-23V062-3387.pdf 645.177KB
Defect Notice 573 Report
RCLRPT-23V062-1782.PDF 215.633KB
Recall 573 Report – February 14, 2023
RCLRPT-23V062-1729.PDF 215.633KB
Owner Notification Letter(Part 577)
RCONL-23V062-1728.pdf 54.601KB
Recall Quarterly Report #1, 2023-1
RCLQRT-23V062-9764.PDF 211.126KB
Recall Quarterly Report #3, 2023-3
RCLQRT-23V062-9365.PDF 211.448KB
Recall Quarterly Report #2, 2023-2
RCLQRT-23V062-6053.PDF 211.448KB
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SEOCONTENT-START
The Shyft Group, Inc.
IMPORTANT: Safety Notice
SAFETY – RECALL – 23V-XXX
Dear Final Stage Manufacturer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2022, 2023, and 2024, K1, K2, K3, and K4 model Spartan RV chassis equipped with a vehicle control module (ICM) supplied by Ametek.
What is the problem?
The vehicle control module is subject to a software error.
What is the risk to motor vehicle safety?
The software error could result in inadvertent loss of motive power and other key safety functions such as loss of head lamps or windshield wipers. This could occur without warning and increase the risk of a crash.
What should the final stage manufacturer do?
On the attached document, you will find a list of Spartan RV chassis that have been sold to you. If you agree the identified chassis, contains a safety defect, you are reminded of your responsibility to notify the National Highway Traffic Safety Administration (NHTSA) in accordance with 49 C.F.R. 573. It is a violation of federal regulation to sell a vehicle subject to a safety recall without the recall first being remedied.
What will Shyft do?
The vehicle control module will be reprogrammed with corrected software. This will be done at no charge.
We will notify owners of the affected vehicles and direct them to the nearest service center to have the remedy applied.
For additional assistance, you may call Spartan RV Chassis Customer Product and Support at 1-800-543-4277
We regret any inconvenience this situation may cause. The Shyft Group, Inc. and its brands are committed to customer safety and satisfaction.
Sincerely,
Spartan RV Chassis
**************************************************************************************************************
The Shyft Group, Inc.
February 17, 2023 IMPORTANT SAFETY RECALL – 23V-062
This notice applies to the vehicle identification number in the label below.
Dear Valued Customer, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. The Shyft Group, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2022, 2023, and 2024, K1, K2, K3, and K4 model Spartan RV chassis equipped with a vehicle control module (ICM) supplied by Ametek. What is the Defect? The vehicle control module is subject to a software error. What is the Safety Risk? The software error could result in inadvertent loss of motive power and other key safety functions such as loss of head lamps or windshield wipers. What is the Warning? This could increase the risk of a crash and could occur without warning. What is the Remedy? The vehicle control module will be reprogrammed with corrected software and will be done at no charge to you. Reprogramming of the control module is not expected to take more than a half The Shyft Group, Inc.
hour although the service provider may need your vehicle for longer depending on their
scheduling times. What You Should Do: Call Spartan RV Chassis at 855.589.9836 option 0 to locate a qualified service center near you for the inspection. Steps will be taken to ensure the work is performed at the nearest service center.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Spartan RV Chassis at 855.589.9836 option 0.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle. If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan RV Chassis at 1-800-543-4277. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge. We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.
Sincerely,
Spartan RV Chassis
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-062
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Shyft Group FEB 09, 2023 NHTSA Recall No. : 23V-062 Manufacturer Recall No. : 23-01 Manufacturer Information :
Manufacturer Name : Shyft Group
Address : 1541 Reynolds Road
Charlotte MI 48813 Company phone : 517-543-6400
Population :
Number of potentially involved : 2,336 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 Spartan RV Chassis K1, K2, K3 and K4 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population are motorhome chassis equipped with a vehicle control module supplied by Ametek. The vehicle control module subject to this recall is at version 1.2 in Shyft part numbers 5394-NN2-001 through 5394-NN2-008 and 5415-NN2-001 through 5415-NN2-008.
Production Dates : JAN 13, 2021 – JAN 06, 2023
VIN Range 1 : Begin : 4VZAU1D95NC090273 End : 4VZAU1D15RC094498 Not sequential Description of Defect :
Description of the Defect : The vehicle control module has a software error that may cause loss of motive power or loss of key safety functions such as loss of head lamps or windshield wipers.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Loss of motive power or key safety functions may increase the risk of a crash.
Description of the Cause : The supplier did not anticipate the failure modes during software development for software v1.2. Identification of Any Warning
that can Occur : Loss of motive power or key safety functions may occur without warning.
Involved Components : Part 573 Safety Recall Report 23V-062 Page 2 Component Name 1 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-001 Component Name 2 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-002 Component Name 3 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-003 Component Name 4 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-004 Component Name 5 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-005 Component Name 6 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-006 Component Name 7 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-007 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062 Page 3 Component Name 8 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-008 Component Name 9 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-001 Component Name 10 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-002 Component Name 11 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-003 Component Name 12 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-004 Component Name 13 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-005 Component Name 14 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-006 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062 Page 4 Component Name 15 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-007 Component Name 16 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-008 Supplier Identification : Component Manufacturer
Name : Ametek Address : 287 27 Road
Grand Junction Colorado 81506
Country : United States Chronology :
On December 14, 2022, Product Safety and Compliance was made aware of a single customer complaint involving loss of motive power. On January 13, 2023 and January 14, 2023, two more complaints were received involving loss of key safety functions. After identifying the issue to be associated with a software change on January 26, 2023, Shyft identifying the affected VIN’s. The population of VIN’s was finalized on February 1, 2023 and on February 2, 2023, Shyft determined there is a safety related defect in the affected chassis. Description of Remedy :
Description of Remedy Program : The vehicle control module will be reprogrammed at no charge. Chassis
subject to this recall are within their warranty period. Any repairs would have been covered through the normal warranty process. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The vehicle control module software version subject to this recall is v1.2. Remedied vehicle control modules will be at software v1.3.
Vehicle control modules with the new software version were implemented into production on January 7, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Shyft does not have dealers for this product but will notify owners the
vehicle control module will be reprogrammed to the new software version at no charge.
Planned Dealer Notification Date : NR – NR
Planned Owner Notification Date : FEB 23, 2023 – FEB 23, 2023
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-062
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Shyft Group FEB 14, 2023 NHTSA Recall No. : 23V-062 Manufacturer Recall No. : 23-01 Manufacturer Information :
Manufacturer Name : Shyft Group
Address : 1541 Reynolds Road
Charlotte MI 48813 Company phone : 517-543-6400
Population :
Number of potentially involved : 2,336 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2024 Spartan RV Chassis K1, K2, K3 and K4 Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population are motorhome chassis equipped with a vehicle control module supplied by Ametek. The vehicle control module subject to this recall is at version 1.2 in Shyft part numbers 5394-NN2-001 through 5394-NN2-008 and 5415-NN2-001 through 5415-NN2-008.
Production Dates : JAN 13, 2021 – JAN 06, 2023
VIN Range 1 : Begin : 4VZAU1D95NC090273 End : 4VZAU1D15RC094498 Not sequential Description of Defect :
Description of the Defect : The vehicle control module has a software error that may cause loss of motive power or loss of key safety functions such as loss of head lamps or windshield wipers.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Loss of motive power or key safety functions may increase the risk of a crash.
Description of the Cause : The supplier did not anticipate the failure modes during software development for software v1.2. Identification of Any Warning
that can Occur : Loss of motive power or key safety functions may occur without warning.
Involved Components : Part 573 Safety Recall Report 23V-062 Page 2 Component Name 1 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-001 Component Name 2 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-002 Component Name 3 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-003 Component Name 4 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-004 Component Name 5 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-005 Component Name 6 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-006 Component Name 7 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-007 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062 Page 3 Component Name 8 : ICM
Component Description : Vehicle Control Module Component Part Number : 5394-NN2-008 Component Name 9 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-001 Component Name 10 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-002 Component Name 11 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-003 Component Name 12 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-004 Component Name 13 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-005 Component Name 14 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-006 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062 Page 4 Component Name 15 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-007 Component Name 16 : ICM
Component Description : Vehicle Control Module Component Part Number : 5415-NN2-008 Supplier Identification : Component Manufacturer
Name : Ametek Address : 287 27 Road
Grand Junction Colorado 81506
Country : United States Chronology :
On December 14, 2022, Product Safety and Compliance was made aware of a single customer complaint involving loss of motive power. On January 13, 2023 and January 14, 2023, two more complaints were received involving loss of key safety functions. After identifying the issue to be associated with a software change on January 26, 2023, Shyft identifying the affected VIN’s. The population of VIN’s was finalized on February 1, 2023 and on February 2, 2023, Shyft determined there is a safety related defect in the affected chassis. Description of Remedy :
Description of Remedy Program : The vehicle control module will be reprogrammed at no charge. Chassis
subject to this recall are within their warranty period. Any repairs would have been covered through the normal warranty process. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The vehicle control module software version subject to this recall is v1.2. Remedied vehicle control modules will be at software v1.3.
Vehicle control modules with the new software version were implemented into production on January 7, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-062
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule :
Description of Recall Schedule : Shyft does not have dealers for this product but will notify owners the
vehicle control module will be reprogrammed to the new software version at no charge.
Planned Dealer Notification Date : NR – NR
Planned Owner Notification Date : FEB 23, 2023 – FEB 23, 2023
* NR – Not Reported
SEOCONTENT-END
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