RC000289 Awning May Extend Unintentionally – 2022-2023 Thor Motor Coach Rize & Scope Camper Vans

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Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 23v-068 Transport Canada Recall # 2023-050
Recall #
23v-068 & 2023-050
Description/Title:
Rize/Scope 18M awnings
Affected Product Line(s):
Certain model year
2021 – 2023 Scope
2021 – 2023 Rize
Service Campaign #
RC000289
Released Date:
2/14/2023
Repair Code:
Repair:
TMCRC10110V
Document Date:
3/22/2023
Time Allowed:
Repair:
0.5
Document Revision:
A
Issue:
Tools:
Wire cutters
Wire strippers
9/16” wrench
Screwdriver
Parts;
0543422 – RECALL RC000289 # 23v-068 & 2023-050 SCOPE/RIZE 18M AWNING HARNESS
It has been discovered that on certain model 2021 – 2023 Scope/Rize motorhomes that the awning may drift out during transit.
Thor Motor Coach
Recall Repair Instructions
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 23v-068 Transport Canada Recall # 2023-050
Instructions:
Remove drawers under the cooktop to gain access to the BT12 module pictured below.

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IMPORTANT SAFETY RECALL
RC000289
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2021 – 2023 Rize & Scope 18M’s, the awning may have the potential to drift out during transit. This may result in property damage and/or personal injury, accidents, or fire.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Thor Motor Coach
Re: NHTSA Recall No. 23v-068
Transport Canada No. 2023-050

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-068
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach FEB 10, 2023 NHTSA Recall No. : 23V-068 Manufacturer Recall No. : RC000289
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 741 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2022-2023 Thor Motor Coach Rize Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : The basis for determining the recall population is based on recalling all Carefree product that was used in the plant.
Production Dates : JAN 04, 2022 – SEP 14, 2022 VIN Range 1 : Begin : 3C6LRVBG9ME569153 End : 3C6LRVBG5NE140450 ✔ Not sequential Vehicle 2 : 2022-2023 Thor Motor Coach Scope Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : The basis for determining the recall population is based on recalling all Carefree product that was used in the plant.
Production Dates : JAN 04, 2022 – SEP 21, 2022 VIN Range 1 : Begin : 3C6LRVBG6ME569062 End : 3C6LRVBG4NE140438 ✔ Not sequential Description of Defect :
Description of the Defect : Retractable awning is partially extending while the motorhome is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An awning that extends unintentionally while the motorhome is in motion
could be a distraction and/or present a road hazard to the vehicle driver or other traffic which can increase the risk of a crash, injury, and/or death. Description of the Cause : The cause is still under investigation. Part 573 Safety Recall Report 23V-068 Page 2 Identification of Any Warning
that can Occur : An awning that extends unintended, can happen without warning. Involved Components : Component Name 1 : Awning
Component Description : AWNING, PATIO, POWER, 120”, FREEDOM RM, RIGHT ANGLE, BLACK, LED LIGHTS AT RAIL
Component Part Number : 0481304 Supplier Identification : Component Manufacturer
Name : Carefree of Colorado Address : 2145 W. 6th Ave.
Broomfield Colorado 80020
Country : United States Chronology :
1/20/2023 – A VOQ was provided to TMC regarding an awning extending while driving. 1/25/2023 – A VOQ was provided to TMC regarding another unit’s awning extending while driving. 1/25/2023 – Customer service rep had a customer report the same issue on their Scope 18M.
2/1/2023 – A FRC analysis was performed for all units with the affected component installed. Two additional claims were found containing similar complaints.
2/8/2023 – TMC safety committee met and discussed this issue and voted to issue a recall. Description of Remedy :
Description of Remedy Program : TMC will coordinate the remedy of the units identified in this recall by
working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy is under investigation. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-068
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The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
These awnings were only used for a short period of time before the original awning manufacturer was able to meet the demand. Recall Schedule :
Description of Recall Schedule : TMC has the utmost urgency in notifying owners about a recall that
affects their vehicle. Letters will be sent out once all pertinent information has been gathered. TMC has the utmost urgency in notifying owners about a recall that affects their vehicle.
Planned Dealer Notification Date : APR 07, 2023 – APR 07, 2023
Planned Owner Notification Date : APR 07, 2023 – APR 07, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-068
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Thor Motor Coach MAR 21, 2023 NHTSA Recall No. : 23V-068 Manufacturer Recall No. : RC000289
Manufacturer Information :
Manufacturer Name : Thor Motor Coach Address : PO Box 1486
701 County Road 15 Elkhart IN 46515
Company phone : 877-500-1020
Population :
Number of potentially involved : 1,557 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2023 Thor Motor Coach Rize Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : The basis for determining the recall population is based on recalling all Carefree product that was used in the plant.
Production Dates : FEB 15, 2021 – FEB 20, 2023 VIN Range 1 : Begin : 3C6TRVBGXLE137363 End : 3C6LRVBG1NE140574 ✔ Not sequential Vehicle 2 : 2021-2023 Thor Motor Coach Scope Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : GAS
Descriptive Information : The basis for determining the recall population is based on recalling all Carefree product that was used in the plant.
Production Dates : OCT 26, 2020 – FEB 21, 2023 VIN Range 1 : Begin : 3C6TRVBG7KE545494 End : 3C6LRVBG0NE140534 ✔ Not sequential Description of Defect :
Description of the Defect : Retractable awning is partially extending while the motorhome is in motion.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An awning that extends unintentionally while the motorhome is in motion
could be a distraction and/or present a road hazard to the vehicle driver or
other traffic which can increase the risk of a crash, injury, and/or death. Part 573 Safety Recall Report 23V-068 Page 2 Description of the Cause : An additional ignition cutoff located on the BT12 module was not wired in and would allow the awning to drift. Identification of Any Warning
that can Occur : An awning that extends unintended, can happen without warning. Involved Components : Component Name 1 : Awning
Component Description : AWNING, PATIO, POWER, 120”, FREEDOM RM, RIGHT ANGLE, BLACK, LED LIGHTS AT RAIL
Component Part Number : 0481304 Supplier Identification : Component Manufacturer
Name : Carefree of Colorado Address : 2145 W. 6th Ave.
Broomfield Colorado 80020
Country : United States Chronology :
1/20/2023 – A VOQ was provided to TMC regarding an awning extending while driving. 1/25/2023 – A VOQ was provided to TMC regarding another unit’s awning extending while driving. 1/25/2023 – Customer service rep had a customer report the same issue on their Scope 18M.
2/1/2023 – A FRC analysis was performed for all units with the affected component installed. Two additional claims were found containing similar complaints.
2/8/2023 – TMC safety committee met and discussed this issue and voted to issue a recall.
2/14/2023 – TMC met with CareFree to further discuss the issue causing the awnings to drift and determine a possible solution.
3/3/2023 – TMC met with Carefree to go over the recall remedy that will be used in repairing the units. 3/10/2023 – TMC received serial number data from awnings to help determine the scope of units involved. 3/13/2023 – The repair for the awning has been created and the part is being made for the remedy.
3/20/2023 – A final scope list has been completed and an amendment will be filed. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-068
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The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : TMC will coordinate the remedy of the units identified in this recall by
working with our dealer base. TMC will provide reimbursement based on general reimbursement plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : A additional ignition cutoff wire harness is being installed at the BT12 module to prevent the awning from drifting.
All awnings with the BT12 that were installed have been recalled and TMC no longer uses these awnings. Recall Schedule :
Description of Recall Schedule : TMC has the utmost urgency in notifying owners about a recall that
affects their vehicle. Letters will be sent out once all pertinent information has been gathered. TMC has the utmost urgency in notifying owners about a recall that affects their vehicle.
Planned Dealer Notification Date : APR 07, 2023 – APR 07, 2023
Planned Owner Notification Date : APR 07, 2023 – APR 07, 2023
* NR – Not Reported

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