Gas Valves May Fracture Causing Gas Leak – 2021-2023 Airstream Basecamp, Bambi, Atlas, & Interstate Travel Trailers

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PN: 206286
3-7-23
676 Broadway Street
Dayton, Tennessee 37321
423-775-2131
www.airxcel.com/suburban
521337/521340 SDS2 FIELD RECALL KIT
INSTRUCTION SHEET
FOR STOCK NUMBERS 3031AST AND 3032AST
This kit is for remedy of SDS2 cooktops under NHTSA recall 23E-002.
Warranty Flat Rate Labor Time 0.25 hrs.
KIT 521337 CONSISTS OF:
(1) BRACKET ASSEMBLY WITH TAPE, PN 064351
(2) SCREW, #6 X .375”, PN 122292
(1) STICKER, CSA SDS2 12VDC, PN 194462 (USED FOR REMEDY OF STOCK NUMBER 3032AST)
(1) LOCTITE 243 THREADLOCKER, PN 410350
KIT 521340 CONSISTS OF:
(1) BRACKET ASSEMBLY WITH TAPE, PN 064351
(2) SCREW, #6 X .375”, PN 122292
(1) STICKER, CSA SDS2 1.5VDC, PN 194460 (USED FOR REMEDY OF STOCK NUMBER 3031AST)
(1) LOCTITE 243 THREADLOCKER, PN 410350
ASSEMBLY INSTRUCTIONS:
1. Open glass lid.
2. Remove (4) black glass bumpers from each corner of the appliance.
3. Using a #2 Phillips screwdriver, loosen the screws under each bumper. This will retract the clamping mechanism that attaches the cooktop to the countertop.
PN: 206286
3-7-23
4. Close glass lid.
5. Lift cooktop free of countertop and place bottom side up on soft working surface. If gas supply piping does not allow removal of cooktop from countertop without disconnecting appliance, shut off the gas supply at the source and disconnect the flare fitting at the appliance. The appliance can now be removed.
6. Remove heat shield from bottom of appliance, setting heat shield, screws, and washers aside.
7. Visually inspect the gas tubes connecting the gas valve to the burner orifice holder for any cracks, splits, etc. Ensure no gas lines are loose by gently pulling the tubing along its axis away from each brass nut. Use only two fingers. If any gas lines are loose, stop the recall kit process and request a replacement unit by contacting Suburban Tech Support at 574-247-9235, option 5.
8. Clean bottom of main top near regulator with a 50/50 mixture of rubbing alcohol and water.
9. Peel red liner from tape on bottom of bracket assembly (064351).
PN: 206286
3-7-23
10. Place bracket assembly over regulator and align screw holes. (Ensure regulator mounting surface is parallel to bottom of main top.)
11. Attach bracket to regulator with two screws (122292).
12. Apply force of 15 lbs. minimum to regulator bracket to firmly adhere VHB tape. (Minimum application temperature of 50°F. If necessary, heat tape and application surfaces prior to adhesion.)
13. Reinstall heat shield using retained screws and washers.
14. Cover “3031AST” with sticker (194460) or cover “3032AST” with sticker (194462) on large heat shield sticker. Clean oily residue as required for proper label adhesion.
15. Turn unit over and open glass lid.
16. Remove both burner control knobs.
17. Using needle nose pliers, remove top nut securing the left valve to the main top. Your cooktop may have one or two nuts securing each gas valve.
PN: 206286
3-7-23
18. Tighten bottom nut if your cooktop had two nuts on each gas valve.
19. Snip tip of Loctite 243 (410350) and apply one drop of threadlocker to approximately 2nd valve thread if each valve has two nuts. Apply one drop of threadlocker to approximately the 4th thread if each valve has only one nut.
20. Install top nut and torque to 20 in-lb.
21. Reinstall control knob.
22. Repeat steps 16 through 20 for the right control.
PN: 206286
3-7-23
23. Reinstallation of unit is reverse of removal. (Steps 1-5) If the gas supply was disconnected, reconnect the gas supply piping and turn on the gas supply. Check for any leaks using an appropriate leak check procedure. See the Installation, Operation, and Maintenance Manual that came with the appliance for more information.
24. This completes the recall remedy steps.

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Airstream has decided that a defect that relates to motor vehicle safety exists in Model Year 2021-2023 Atlas & Interstate touring coaches as well as Bambi & Basecamp travel trailers. As a result, Airstream is conducting a safety recall.
Airstream, Inc. (Airstream) is recalling 2021-2023 Atlas & Interstate touring coaches as well as Bambi & Basecamp travel trailers. Per Suburban Recall 22E-035, “The internal aluminum burner tubes connecting the gas valves to the cook top burners can fracture from excessive vibration or shock experienced through travel in a RV.” If a gas leak occurs, this could result in a fire, personal injury and/or property damage.
Airstream dealers will be instructed to perform an inspection of the cooktops. Depending on the inspection results, if there are no leaks within the cooktop, the dealer will follow Suburban’s remedy instructions and install the support bracket. If leaks are detected, the cooktop will need to be replaced with the corrected Suburban 2 burner cooktop (Part Number – 3036AST). At this point, the dealer will contact Suburban to order the replacement cooktop. This will be done at no cost to the customer. This repair will take approximately .25 hours.
You should contact your selling dealer immediately to schedule a service appointment to have the repair performed on your vehicle. If you have any questions concerning this recall or if you need any assistance, please contact the Airstream Customer Service Department by mail at Airstream, P.O. Box 629, Jackson Center, OH 45334-0629, or by phone at 877-596-6111 ext. 7491 for travel trailer & ext. 7401 for touring coach. If you have had the appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Airstream by contacting the Airstream Customer Service Department.
Note: If you wish to acquire the regulator bracket directly from Suburban prior to arriving for your recall repair
appointment, you can contact Suburban Tech Support at 574-247-9235. Be prepared to provide your Airstream serial number.
If after contacting Airstream Customer Service you are still not satisfied, we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to http://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us.
Thank you for your attention and cooperation in this matter.
Sincerely,
Airstream
Rick March
General Manager of Airstream Customer Support Group
cc: National Highway Traffic Safety Administration (NHTSA)
What we need you to do
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall:
NHTSA 23V-134/Transport Canada 2023-168
Safety Advisory:
April ??, 2023
What we will do
Reason for this recall

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419 W. Pike St., Jackson Center, OH 45334
IMPORTANT SAFETY RECALL
Airstream Touring Coach & Travel Trailer
Suburban 2-Burner Cooktop Recall 22E-035
NHTSA 23V-134/Transport Canada 2023-168
Date: 4/24/2023
TO: Airstream Dealer
PROBLEM:
It has come to our attention that in certain model year 2021-2023 Atlas & Interstate (19’ & 24′) touring coaches, as well as in certain model year 2021-2023 Bambi & Basecamp travel trailers, it is necessary to participate in the following Suburban recall: Per Suburban Recall 22E035, “The internal aluminum burner tubes connecting the gas valves to the cook top burners can fracture from excessive vibration or shock experienced through travel in a RV.” If a gas leak occurs, this could result in a fire, personal injury and/or property damage.
RANGE OF VEHICLES INVOLVED:
2021-2023 Atlas & Interstate (19’ & 24′) touring coaches & 2021-2023 Bambi & Basecamp travel trailers built between: April 1, 2021 – February 13, 2023
Serial Number Range:
– Atlas & Interstate (19’ & 24’): 306580-311276
– Bambi: 556670-567757
– Basecamp: 204931-208787
Note: Because our VINs do not run in a contiguous series, there will be units in the VIN ranges
which will not be affected by this recall. A detailed list of the affected (6,827) units is available on AIRHUB.
Operation Code & Flat Rates:
The time allowed for this repair is as follows:
TCSBR8911100 (touring coach)/TTSBR8911100 (travel trailer) – Inspection/Install LP regulator bracket .25 hrs.
WARRANTY REIMBURSEMENT:
A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .50 hrs.
SERVICE ACTION:
An inspection of the cooktops will need to occur. Depending on the inspection results, if there are no leaks within the cooktop, follow Suburban’s remedy instructions and install the support bracket. If leaks are detected, the cooktop will need to be replaced with the corrected Suburban 2 burner cooktop (Part Number – 3036AST). At this point, contact Suburban to order the replacement cooktop.
Please contact the Airstream Warranty Department at 877-596-6111 Ext. 7491 (travel trailer)
& Ext.7401 (touring coach) to order the necessary parts to complete the recall remedy. These will be sent at no charge. If you wish to acquire the regulator bracket directly from Suburban, you can contact Suburban Tech Support at 574-247-9235. Be prepared to provide the Airstream serial number.
Notice:
Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
encl. – Owners Letter, Repair Procedure
Rick March
General Manager of Airstream Customer Service Group
Re: NHTSA Recall No. 23V-134
Transport Canada 2023-168

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-134
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Airstream, Inc. MAR 01, 2023 NHTSA Recall No. : 23V-134 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Airstream, Inc.
Address : 419 West Pike Street
PO Box 629 Jackson Center OH 45334-0629
Company phone : 937-596-6111
Population :
Number of potentially involved : 6,827 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2021-2023 Airstream 2021-2023 Basecamp, Bambi, Atlas, Interstate Vehicle Type : Body Style : OTHER Power Train : NR
Descriptive Information : The supplier Suburban indicated that the scope date(s) are from April 2021, through February 2023. Airstream used that information to set our recall scope.
Production Dates : MAR 01, 2021 – FEB 13, 2023
VIN Range 1 : Begin : 1SMG4DD29MJ204931 End : 1SMG4DC18PJ208787 Not sequential VIN Range 2 : Begin : 1STHMAC12MJ556670 End : 1STVMAF1XPJ567757 Not sequential VIN Range 3 : Begin : 1B9KUWH27NJ306580 End : 1B9KUWH26PJ311031 Not sequential VIN Range 4 : Begin : 1B9GUWA21MJ306766 End : 1B9HUWH20PJ311276 Not sequential Description of Defect :
Description of the Defect : Per Suburban Recall 22E035; “The internal aluminum burner tubes connecting the gas valves to the cook top burners can fracture from excessive vibration or shock experienced through travel in a RV.”
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Per Suburban Recall 22E035, “The burner tube could crack resulting a leak of propane when the top burner gas valve is opened to use the appliance. If ignited the propane could result in a fire and/or explosion which could result in personal injury.
Description of the Cause : Per Suburban Recall 22E035, The internal aluminum burner tubes connecting the gas valves to the cook top burners can fracture from excessive vibration or
shock experienced through travel in a RV. The burner tube could crack Part 573 Safety Recall Report 23V-134 Page 2 Identification of Any Warning
that can Occur : resulting a leak of propane when the top burner gas valve is opened to use the appliance
Per Suburban Recall 22E035 “The owner could possibly hear a louder than normal hissing sound or smell propane odor when the cooktop gas valve is turned to the “on” position.” Involved Components : Component Name 1 : Suburban 2 Burner Cooktop Component Description : 2 Burner LP Cooktop Component Part Number : 690784 Supplier Identification : Component Manufacturer
Name : Suburban Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
1/27/23 – Suburban notified Airstream of an existing recall for the 2 burner cooktop that may affect Airstream. They stated they would be sending detailed information in a formal communication on Monday January 30.
1/30/23 – We received the recall notification from Suburban. At this time Suburban does not have a remedy in place. 2/6/23 – Suburban to be on site to correct units in production. 2/22/23 – Suburban has stated they should have the final testing of the remedy by 2/28/23. Airstream will be submitting the 573. Description of Remedy :
Description of Remedy Program : Dealers will install a regulator support bracket, free of charge. Owner
notification letters are expected to be mailed April 29, 2023. Owners may contact Airstream Customer Service at 877-596-6111 (Travel Trailer ext. 7491) or (Touring Coach ext. 7401). Customers will be allowed reimbursement following the general reimbursement plan on file with NHTSA The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-134
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Per Suburban’s recall 22E-035, The replacement/exchange unit will have a different part number outside of the recall population that will have a bracket installed to prevent vibration damage to the gas line. The units will be visually the same to the end user.
Per Suburban’s Recall 22E-035, the gas line coupler has a bracket to prevent vibration damage. Recall Schedule :
Description of Recall Schedule : Airstream will send dealer and owner notification letters once approved
by NHTSA.
Planned Dealer Notification Date : APR 29, 2023 – APR 29, 2023
Planned Owner Notification Date : APR 29, 2023 – APR 29, 2023
* NR – Not Reported

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