SRV-RCL-23-002 Passenger Foot Pegs May Break – 2023 Ducati Diavel V4 Motorcycles

SEOCONTENT-START

CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
1/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
Date: April 11, 2023
To: Dealer Principal, General Manager, Service Manager, North American Dealer Network
From: Richard Kenton, Technical Director
Dan Schwartz, Service Area Manager
Dear Dealers,
As indicated in the previous communication published with Service Bulletin SRV-SRB-23-023; due to a potential defect in the production process on the part of the supplier of passenger foot pegs for the Diavel V4 model, it is necessary to proceed with the inspection and possible replacement of the components identified with batch “K22”, which was found to be non-compliant.
In fact, it could happen that passenger foot pegs belonging to batch “K22” break at the rotation bushing.
For this reason, on the motorcycles covered by this campaign, it is necessary to check the batch stamping on the inside of both the right and left passenger foot pegs. If “K22” is present on one or both passenger foot pegs, they are non-compliant and must be replaced according to the instructions in the following Service Bulletin.
As it is not known exactly where the passenger foot pegs belonging to the “K22” batch have been installed, a motorcycle involved in CR may require the replacement of none, both or only one passenger foot peg (right or left).
If one or both passenger foot pegs belonging to the K22 batch are identified on a motorcycle, a photo of each non-conforming part showing K22 must be attached to the warranty claim to certify the exact need for replacement as required for reimbursement from the supplier.
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
2/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
Table of Contents Page Introduction 1
Application 2
Client Impact 2
Parts Distribution 3
Warranty Reimbursement Rules 3
Spare Parts 3
Service Solution 4
Additional Requirements and Notes 7
Customer Letter Example 8
Application
You can find the precise list of VIN numbers involved in CR249 on the DCS, in sections: VIN HISTORY
It is possible to search by individual frame number. CAMPAIGNS
It is possible to search for all the frame numbers that you received from Ducati Motor Holding.
Client Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to final Clients must be updated during pre-delivery operations and always before delivery to the final Clients. All motorcycles already delivered to final Clients must undergo this inspection as soon as they come to your workshop.
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
3/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
Parts Distribution
The component(s) required to carry out the upgrade under this Safety Recall Campaign must be ordered for each affected frame number ONLY if one or both passenger foot pegs belonging to batch K22 are identified.
DO NOT pre-order spare foot pegs before checking the motorcycle because spare parts availability is limited.
Warranty Reimbursement Rules
Reimbursement for work associated with this Safety Recall Campaign will be made through the regular warranty claim procedure using the “Vehicle History” section of the DCS.
The warranty claim is pre-filled and is identified as CR249.
The 4 operation types are summarized below, depending on the work to be carried out:
Description Spare parts Labor Photo required Repair TYPE 1
Check of part no. stamped on passenger foot pegs
–
6 minutes
(1 LU)
none Repair TYPE 2
Check and Replacement of passenger LEFT foot peg
Part no. 46520952AA
LEFT passenger foot peg
18 minutes
(3 LU)
1 photo part no. K22 stamped Repair TYPE 3
Check and Replacement of passenger RIGHT foot peg
Part no. 46520942AA
RIGHT passenger foot peg
18 minutes
(3 LU)
1 photo part no. K22 stamped Repair TYPE 4
Check and Replacement of both passenger foot pegs
LEFT – part no. 46520952AA
RIGHT – part no. 46520942AA
30 minutes
(5 LU)
2 photo part no. K22 stamped
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
4/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
The Dealer shall be reimbursed for the labor and the part(s) if necessary, which includes the time necessary for:
• Vehicle reception
• The time required to take a photo of the non-compliant part and attach it to the warranty claim (only in the case of replacement of one or more passenger foot pegs).
• Compensation of consumables
• Installation of the passenger foot pegs (only when necessary)
• The time for filling in the warranty claim
• Soft cleaning of the vehicle
Please be reminded that if one or both passenger foot pegs belonging to the K22 batch are identified on a motorcycle, a photo of each non-conforming part showing K22 must be attached to the warranty claim to certify the exact need for replacement as required for reimbursement from the supplier.
If a warranty claim is found without a photo certifying that one or both of the replaced passenger foot pegs belong to the K22 batch, the warranty claim may be charged back.
Passenger foot pegs belonging to the non-compliant K22 batch that have been removed from the motorcycle must be scrapped by you and their use is prohibited.
Spare Parts
The component(s) to be used for this update are:
• Left Passenger Foot Peg – part no. 46520952AA
• Right Passenger Foot Peg – part no. 46520942AA
Service Solution
WARNING
The procedure described in the document is not particularly difficult, however, for the operation to be completed successfully and to comply with the set time, it is necessary to thoroughly follow the sequence of the indicated operations.
Therefore, we recommend taking your time to fully understand the procedure before attempting its implementation on the motorcycle (always print the document in color for a better understanding).
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
5/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
1. Position the motorcycle on a rear paddock stand.
NOTE
The following instruction is carried out for the right-hand passenger foot peg. If necessary, repeat the same operations on the left passenger foot peg.
2. Loosen the M16 bolt (2) and remove the right passenger foot peg (1).
WARNING
When removing the passenger foot peg, pay particular attention to the 2 balls (3) and 2 springs (6) inside the foot peg holder. Recover the washer (4).
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
6/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
3. Recover the 2 O-rings (5) from the removed passenger foot peg.
Position them in the appropriate seats of the new passenger foot peg (A) with a suitable grease.
4. Apply grease to the balls (3) and position them in the appropriate seats of the passenger foot peg.
Position the washer (4) on the passenger foot peg (A). Insert the passenger foot peg (A) into the passenger foot peg holder.
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
7/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
5. Apply grease to the surface of the pivot bolt (2) and tighten it to a torque of 30 Nm ± 10%.
6. Test the correct function of the replaced passenger foot peg.
7. Remove the motorcycle from the rear paddock stand.
8. Passenger foot pegs belonging to the non-compliant K22 batch that have been removed from the motorcycle must be scrapped by you and their use is prohibited.
Campaign Authorization
Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted.
Dealer Obligation
This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask that you take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Please direct any questions or concerns to your Service Area Manager.
Thank you for your cooperation.
Service Department
Ducati North America, Inc.
For questions on this Workshop Campaign,
please contact your Service Area Manager.
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
8/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
This notice applies to your vehicle: VIN XXXXXXXXXXXXXXXXX
NHTSA Recall No. 23V250
Date
Client Name
Client Address
City, St, Zip Code
Subject:
Ducati Motorcycle: Diavel V4 Model Year 2023 (all model and country versions)
NHTSA Campaign I.D. Number: 23V250
Dealer Bulletin: SRV-RCL-23-002
Dear Ducati Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a potential defect which relates to passenger foot pegs exists in Diavel V4 Model Year 2023 (all model and country versions). Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly.
It is necessary to check the passenger foot pegs on your motorcycle. A number of passenger foot pegs do not meet the expected strength which can result in a crash or injury. Upon inspection, one or both passenger foot pegs may fall into the batch of defective passenger foot pegs, replacement will be necessary. The batch can be easily verified by your Ducati Service Dealer.
You are invited to contact your Ducati Service Dealer as soon as possible to make an appointment to carry out the check and the possible update, which is completely free of charge and will take maximum 30 minutes (after the time required for the arrival of the spare part, if any). You can still continue to use your motorcycle to reach your Ducati Service Dealer, do not carry a passenger.
IMPORTANT SAFETY RECALL
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
9/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
During this recall, your Ducati Service Dealer shall also check whether it is necessary to make further interventions in order to keep your motorcycle updated, both at the mechanical and electronic level; in this case, it might be necessary for the workshop to keep your motorcycle for a longer period of time. To locate your nearest authorized Ducati dealer, please go to www.ducati.com, and select the “dealer locator” or you may call toll free from the U.S. 1-888-391-5446.
Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Service Problem Help:
If you believe that your dealer has failed or is unable to remedy the defect without charge, or within a reasonable period of time, please contact Ducati North America Customer Care at 1 (888) 391-5446.
If you still cannot obtain satisfaction, you may submit a written complaint to:
For USA Customers:
If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to www.nhtsa.gov.
For Canadian Customers:
Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you, can contact Transport Canada at 1-800-333-0510.
TREAD ACT CUSTOMER REIMBURSEMENT PLAN
If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards.
CR249 – Check and Possibly Replace Passenger
Foot Pegs
Diavel V4 Model Year 2023 (all versions)
Safety Recall Campaign SRV-RCL-23-002
10/10
Ducati North America
www.ducati.com
1292 Reamwood Ave.
Sunnyvale CA, 94089
Tel +1 650 933 9800
Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They will inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement.
Only a repair involving this safety recall campaign is reimbursable.
We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; additionally, our Client Care Dept. may be contacted at 888-391-5446 for any special assistance required.
What if you no longer own the vehicle?
If you no longer own the vehicle, please e-mail your change of ownership information to Contact_Us@ducati.com or contact Ducati North America Client Care at 1 (888) 391-5446.
We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us.
Sincerely,
Richard Kenton
Technical Director – Ducati North America

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-250
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ducati North America APR 26, 2023 NHTSA Recall No. : 23V-250 Manufacturer Recall No. : SRV-RCL-23-002 Manufacturer Information :
Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue
Sunnyvale CA 94089
Company phone : 650-933-9800
Population :
Number of potentially involved : 293 Estimated percentage with defect : 80 %
Vehicle Information : Vehicle 1 : 2023-2023 Ducati Diavel V4 Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : Ducati has identified a specific VIN range of 2023 Diavel V4 motorcycles potentially affecting 145 vehicles that could have been equipped with a specific batch of right and/or left side passenger foot pegs identified with code “K22”. These components are potentially compromised by a forging defect leading to breaking during extension/unfolding. This would be identified during pre-delivery inspection and therefore before the delivery of the motorcycle to the final customer.
Production Dates : FEB 16, 2023 – MAR 30, 2023 VIN Range 1 : Begin : ZDMGAR1W6PB000719 End : ZDMGAR1W7PB001619 ✔ Not sequential Description of Defect :
Description of the Defect : The right and/or left side passenger foot pegs could break in correspondence of the rotation bush.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should one of the passenger foot pegs break, the passenger would suddenly lose the expected support on his or her foot from the peg, both when mounting the motorcycle stationary or in use, increasing the risk of crash or injury.
Ducati has never received any reports of crash or injuries.
Description of the Cause : The right and left side passenger foot pegs could have a forging defect in a
specific batch code identified as “K22”. Part 573 Safety Recall Report 23V-250 Page 2 Identification of Any Warning
that can Occur : The failure may occur without any warning to the driver or to the passenger. Involved Components : Component Name 1 : Right and/or left side passenger foot pegs. Component Description : Right and/or left side passenger foot pegs.
Component Part Number : Right side passenger foot pegs PN.46520942AA, left side passenger foot pegs PN.46520952AA Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 27, 2023 Ducati has received a non-US report from the field, not from USA, about a left side passenger foot peg breaking during extension/unfolding, during the pre-delivery inspection and therefore before the delivery of the motorcycle to the final Customer.
Ducati immediately started and internal investigation with the supplier’s support.
The investigation’s findings revealed a specific batch of right and/or left side passenger foot pegs, identified with code “K22”, potentially compromised by a forging defect.
Ducati has identified the motorcycles that could have been equipped with the “K22” batch number right and left side passenger foot pegs. Ducati has never received any reports of crash or injuries.
On April 06, 2023 Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population. At the date of this 573 submission, April 06, 2023, the entire affected USA bike population is still in the Ducati network,; no bikes are delivered to final customers. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-250
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with
the notification schedule. Dealers will check and inspect and if necessary, replace the right and/or left side passenger foot pegs identified with batch code K22, free of charge. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for pre-notification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency.
At the date of this 573 submission, April 06, 2023, the entire involved USA bike park is still in the Ducati network, no bikes are delivered to final customers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : All the right and left side passenger foot pegs identified with batch code different to K22 fulfil the specifications.
From April 06, 2023 all the motorcycles produced were checked and inspected, and corrected for the installation of the right and left side passenger foot pegs identified with batch code K22. Recall Schedule :
Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of
dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during May 2022, but no later than 60 days from submission of this report.
Planned Dealer Notification Date : APR 12, 2023 – APR 19, 2023
Planned Owner Notification Date : MAY 03, 2023 – MAY 10, 2023
* NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-250
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ducati North America APR 06, 2023 NHTSA Recall No. : 23V-250 Manufacturer Recall No. : SRV-RCL-23-002 Manufacturer Information :
Manufacturer Name : Ducati North America Address : 1292 Reamwood Avenue
Sunnyvale CA 94089
Company phone : 650-933-9800
Population :
Number of potentially involved : 145 Estimated percentage with defect : 80 %
Vehicle Information : Vehicle 1 : 2023-2023 Ducati Diavel V4 Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : Ducati has identified a specific VIN range of 2023 Diavel V4 motorcycles potentially affecting 145 vehicles that could have been equipped with a specific batch of right and/or left side passenger foot pegs identified with code “K22”. These components are potentially compromised by a forging defect leading to breaking during extension/unfolding. This would be identified during pre-delivery inspection and therefore before the delivery of the motorcycle to the final customer.
Production Dates : FEB 16, 2023 – MAR 30, 2023 VIN Range 1 : Begin : ZDMGAR1W6PB000719 End : ZDMGAR1W7PB001619 ✔ Not sequential Description of Defect :
Description of the Defect : The right and/or left side passenger foot pegs could break in correspondence of the rotation bush.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Should one of the passenger foot pegs break, the passenger would suddenly lose the expected support on his or her foot from the peg, both when mounting the motorcycle stationary or in use, increasing the risk of crash or injury.
Ducati has never received any reports of crash or injuries.
Description of the Cause : The right and left side passenger foot pegs could have a forging defect in a
specific batch code identified as “K22”. Part 573 Safety Recall Report 23V-250 Page 2 Identification of Any Warning
that can Occur : The failure may occur without any warning to the driver or to the passenger. Involved Components : Component Name 1 : Right and/or left side passenger foot pegs. Component Description : Right and/or left side passenger foot pegs.
Component Part Number : Right side passenger foot pegs PN.46520942AA, left side passenger foot pegs PN.46520952AA Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On March 27, 2023 Ducati has received a non-US report from the field, not from USA, about a left side passenger foot peg breaking during extension/unfolding, during the pre-delivery inspection and therefore before the delivery of the motorcycle to the final Customer.
Ducati immediately started and internal investigation with the supplier’s support.
The investigation’s findings revealed a specific batch of right and/or left side passenger foot pegs, identified with code “K22”, potentially compromised by a forging defect.
Ducati has identified the motorcycles that could have been equipped with the “K22” batch number right and left side passenger foot pegs. Ducati has never received any reports of crash or injuries.
On April 06, 2023 Ducati Motor Holding’s internal safety commission decided to launch a recall campaign for the potentially affected bike population. At the date of this 573 submission, April 06, 2023, the entire affected USA bike population is still in the Ducati network,; no bikes are delivered to final customers. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-250
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Ducati North America will notify dealers of this recall in accordance with
the notification schedule. Dealers will check and inspect and if necessary, replace the right and/or left side passenger foot pegs identified with batch code K22, free of charge. A Ducati North America Recall Bulletin will be published to the Ducati Dealer Network using the established communication process. Requests for reimbursement for pre-notification repairs will be considered in accordance with Ducati’s general reimbursement plan on file with the agency.
At the date of this 573 submission, April 06, 2023, the entire involved USA bike park is still in the Ducati network, no bikes are delivered to final customers. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : All the right and left side passenger foot pegs identified with batch code different to K22 fulfil the specifications.
From April 06, 2023 all the motorcycles produced were checked and inspected, and corrected for the installation of the right and left side passenger foot pegs identified with batch code K22. Recall Schedule :
Description of Recall Schedule : Ducati North America Recall Bulletins will be published to the network of
dealers through an established communication process. We estimate that we will initiate the Recall contact process for affected motorcycle owners during May 2022, but no later than 60 days from submission of this report.
Planned Dealer Notification Date : APR 12, 2023 – APR 19, 2023
Planned Owner Notification Date : MAY 03, 2023 – MAY 10, 2023
* NR – Not Reported

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END