500-1630 Incorrect Cargo Carrying Capacity – 2023 East to West Della Terra & Silver Lake Travel Trailers

SEOCONTENT-START

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-290 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Forest River, Inc. Submission Date : APR 24, 2023 NHTSA Recall No. : 23V-290 Manufacturer Recall No. : 500-1630 Manufacturer Information : Manufacturer Name : Forest River, Inc. Address : 55470 CR 1 P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440 Population : Number of potentially involved : 64 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Forest River Inc. East to West Della Terra Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Reviewing the scale weight report for the manufacturing plant from March 1, 2023, through April 14, 2023. 2023 DELLA TERRA TRAILER DET175BHLE 7 2023 DELLA TERRA TRAILER DET260BHLE 12 2023 DELLA TERRA TRAILER DET261RB 2 2023 DELLA TERRA TRAILER DET312BH 12 2023 DELLA TERRA TRAILER DET323QB 1 Grand Total 34 Production Dates : NOV 08, 2022 – APR 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-290 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2023-2023 Forest River Inc. East to West Silver Lake Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR Descriptive Information : Reviewing the scale weight report for the manufacturing plant from March 1, 2023, through April 14, 2023. 2023 SILVER LAKE TOWABLE SKT26KRB 10 2023 SILVER LAKE TOWABLE SKT27K2D 10 2023 SILVER LAKE TOWABLE SKT29K2S 5 2023 SILVER LAKE TOWABLE SKT29KBH 5 Grand Total 30 Production Dates : NOV 08, 2022 – APR 10, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain Della Terra & Silver Lake Travel Trailers’ Federal Placard may have been erroneously printed with an inaccurate dry weight and cargo carrying capacity. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The vehicle may have an inaccurate cargo carrying capacity. This condition may lead to an operator overloading the vehicle, possibly leading to a crash increasing the risk of injury. Description of the Cause : Debris under the scale pads did not let the vehicle fully depress the pad which did not correctly weight the vehicles. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Federal Placard Component Description : Federal Placard Component Part Number : N/A Supplier Identification : Part 573 Safety Recall Report 23V-290 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : On April 14, 2023, Forest River’s Office of Corporate Compliance (“OCC”) was contacted by the manufacturing plant concerning the scale weights may be printing inaccurately. OCC opened an investigation. On April 17, 2023, and April 18, 2023, OCC reviewed the scale weight report of vehicles manufactured within the scope time frame versus vehicles manufactured prior to the scope time frame to a certain if there was any significant difference. On April 21, 2023, OCC presented finding to the Corporate Recall Committee which voted to recall the vehicles. Description of Remedy : Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers and Dealers. An authorized Forest River dealer will need to perform the remedy. The Federal Placard will be replaced. What is the Forest River Customer Service Phone Number? (574) 264-6664 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: East to West Forest River, Inc. Attn: WARRANTY MANAGER 3000 County Road 6 West Elkhart, IN 46514 How Remedy Component Differs The Federal Placard will now have the correct weight ratings. Part 573 Safety Recall Report 23V-290 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : Affected Component: Federal Placard Identify How/When Recall Condition was Corrected in Production : The week of April 14, 2023, the manufacturing plant will calibrate the scales on a monthly basis. Recall Schedule : Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter. Planned Dealer Notification Date : JUN 03, 2023 – JUN 03, 2023 Planned Owner Notification Date : JUN 03, 2023 – JUN 03, 2023 * NR – Not Reported

**************************************************************************************************************

IMPORTANT SAFETY RECALL Page 1 of 2 May 2023 This Notice applies to your vehicle VIN listed above. Dear Forest River Customer: This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2023 East to West Della Terra and Silver Lake Travel Trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. WHAT IS THE DEFECT/NONCOMPLIANCE? Certain Della Terra & Silver Lake Travel Trailers’ Federal Placard may have been erroneously printed with an inaccurate dry weight and cargo carrying capacity. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The vehicle may have an inaccurate Cargo Carrying Capacity. This condition may lead to an operator overloading the vehicle, possibly leading to a crash increasing the risk of injury. WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO? The remedy for this recall is included with this notification. Forest River has notified dealerships of this recall and have provided them with remedy instructions to install these Federal Placards if you are uncomfortable installing them yourself. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number. WHAT SHOULD YOU DO? Federal Placard Installation:  The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;  Wipe off the labels with isopropyl alcohol;  Match the labels and carefully place the new labels directly on top of the old labels If you are not comfortable with installing these labels: Please contact your dealer immediately and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations. HOW LONG WILL THE REMEDY PROCESS TAKE? The estimated time of repair is .10 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule. DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 23V290 CANADA RECALL: 2023-245 FR ID: 500-1630 <> <> <

> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION? If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall. Please send the service invoice to the following address: East to West Forest River, Inc. Attn: WARRANTY MANAGER 3000 County Road 6 West Elkhart, IN 46514 WHAT IF YOU NO LONGER OWN THIS VEHICLE? If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner. PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS. MAY FOREST RIVER ASSIST YOU FURTHER? If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below: If you are still having difficulty getting your vehicle repaired in a reasonable amount of time or without charge, you may write to the following address: CONTACT PHONE CUSTOMER SERVICE (574) 264-6664 For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2023-245 For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 23V290 Sincerely, Forest River Inc. Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL Page 1 of 2 May 2023 Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.” –Forest River motorized and towable products are contained in this section- CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5 Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Forest River has decided that a safety defect exists in certain 2023 East to West Della Terra and Silver Lake Travel Trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River. The identified VIN referenced in the attached document(s). The designated Date range of production is 11/08/2022 through 4/10/2023. WHAT IS THE DEFECT/NONCOMPLIANCE? Certain Della Terra & Silver Lake Travel Trailers’ Federal Placard may have been erroneously printed with an inaccurate dry weight and cargo carrying capacity. EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL. The vehicle may have an inaccurate Cargo Carrying Capacity. This condition may lead to an operator overloading the vehicle, possibly leading to a crash increasing the risk of injury. SERVICE PROCEDURE: Federal Placard Installation:  The labels are located on the road side of the unit, low on the sidewall or on the upper deck on the same side and on the entry door;  Wipe off the labels with isopropyl alcohol;  Match the labels and carefully place the new labels directly on top of the old labels WHAT IS THE PART NUMBER OF THE REMEDY KIT? The replacement Federal Placard is included with this notification. DEALER REPAIR CODES: Dealer Connect UNITED STATES CANADA REPAIR CODE DESCRIPTION ALLOWABLE HOUR(S) 23V290 2023-245 RC-002-01-00-004322 REPLACE FEDERAL PLACARD .10 HRS HELPFUL CONTACT INFORMATION: CONTACT PHONE CUSTOMER SERVICE (574) 264-6664 DEPARTMENT OF COMPLIANCE VEHICLE SAFETY AND RECALL MANAGEMENT BUILDING 11 423 N MAIN ST MIDDLEBURY, INDIANA 46540-9218 NHTSA RECALL: 23V290 CANADA RECALL: 2023-245 FR ID: 500-1630 <> <

> <>, <> <> O Integrity O Safety O Quality O Customer Service IMPORTANT SAFETY RECALL Page 2 of 2 The Recall shall be considered the utmost priority to remedy the 2023 East to West Della Terra and Silver Lake Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2023 East to West Della Terra and Silver Lake Travel Trailer listed under this Recall. If your dealership has already performed the remedy to 2023 East to West Della Terra and Silver Lake Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2023 East to West Della Terra and Silver Lake Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). Notice: In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties. Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership. Sincerely, Forest River, Inc. Office of Corporate Compliance************************************************************************************************************** 

**************************************************************************************************************

 

SEOCONTENT-END