May 26, 2023 NHTSA CAMPAIGN NUMBER: 23V376000
Missing Backer Board Behind Cabinet
A missing backer board may cause the wardrobe slide room to extend out of the opening, increasing the risk of injury.
NHTSA Campaign Number: 23V376000
Manufacturer Keystone
RV Company
Components STRUCTURE
Potential Number of Units Affected 632
Summary
Keystone
RV Company (Keystone
) is recalling certain 2021-2023 Arcadia travel trailers. The backer board behind the cabinet for the wardrobe may not have been installed during production.
Remedy
Dealers will inspect and if necessary, install steel brackets to stop the slide room when opening, free of charge. Owner notification letters are expected to be mailed July 18, 2023. Owners may contact Keystone
customer service at 1-866-425-4369. Keystone
’s number for this recall is 23-444.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
5/5/2023 – Report was made that the backer board was missing for the wardrobe slide on a stock Arcadia unit. Investigation opened. All Arcadia units were put on hold and to be inspected.
5/24/2023 – Investigation concluded and scope completed.
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | ARCADIA | 2021-2023 |
3 Associated Documents
Recall Acknowledgement
RCAK-23V376-2780.pdf 646.095KB
Defect Notice 573 Report
RCLRPT-23V376-9520.PDF 215.152KB
Recall 573 Report – 6/9/2023
RCLRPT-23V376-2554.PDF 215.16KB
Latest Recalls Documents
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- Acid-free Quality: Acid-free matte boards can well save your precious memories with photos, perfect for framing photographs and artworks with double-sided tape. A flat and smooth surface is also suitable for small object classification and keeping them in a bag for storage
- Multiple Uses: Somime backer board can be used as a photo backing, picture frame, drafting, or display board, which is great for crafts that require strong back support. White cardboard on both sides with can be made for signatures, unique patterns, and other DIY projects for decoration
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- Package Includes: Somime backing boards come with 10pcs uncut mat boards and a sufficient quantity can meet your daily use and replacement demands. They can be used as a part of a frame and mat for extra protection from deterioration. And the whole set is well packaged in a box to prevent shipping damage.
- Durable Support Boards: Somime backing boards are made of a thick and durable cardboard material that won't bend or break easily. Internal 4-ply thickness(about 1/16 inch) sheets ensure stability. You can combine it with photo mats and clear bags for a better display of your artwork and prints.
- Optional Size: Somime photo mat boards measure 16x20, suitable for 16x20 frames. These backing boards can be cut into your desired size and shape to decorate for birthday parties, family gatherings, and weddings. What's more, various sizes are available.
- Acid-free Quality: Acid-free matte boards can save your precious memories with photos, perfect for framing photographs and artworks with double-sided tape. A flat and smooth surface is also suitable for small object classification and keeping them in a bag for storage.
- Multiple Uses: Somime backer board can be used as a photo backing, picture frame, drafting, or display board, which is great for crafts that require strong back support. White cardboard on both sides can be made for signatures, unique patterns, and other DIY projects for decoration.
- Package Includes: Somime backing boards come with 25pcs uncut mat boards and a sufficient quantity can meet your daily use and replacement demands. They can be used as a part of a frame and mat for extra protection from deterioration. And the whole set is well packaged in a box to prevent shipping damage.
- Durable Support Boards: Somime backing boards are made of thick and durable cardboard material that won't bend or break easily. Internal 4-ply thickness(about 1/16 inch) sheets ensure stability. You can combine it with photo mats and clear bags for a better display of your artwork and prints.
- Optional Size: Somime photo mat boards measure 18x24, suitable for 18x24 frames. These backing boards can be cut into your desired size and shape to decorate for birthday parties, family gatherings, and weddings. What's more, various sizes are available in this listing.
- Acid-free Quality: Acid-free matte boards can well save your precious memories with photos, perfect for framing photographs and artworks with double-sided tape. A flat and smooth surface is also suitable for small object classification and keeping them in a bag for storage.
- Multiple Uses: Somime backer board can be used as a photo backing, picture frame, drafting, or display board, which is great for crafts that require strong back support. White cardboard on both sides with can be made for signatures, unique patterns, and other DIY projects for decoration.
Last update on 2026-06-19 / Affiliate links / Images from Amazon Product Advertising API
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-376 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone
RV Company Submission Date : MAY 26, 2023 NHTSA Recall No. : 23V-376 Manufacturer Recall No. : 23-444 Manufacturer Information : Manufacturer Name : Keystone
RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 632 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Keystone
Arcadia Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models 3250RL and 3940LT Production Dates : APR 29, 2021 – AUG 18, 2022 VIN Range 1 : Begin : 4YDF3252XML550332 End : 4YDF32527ML550711 ✔ Not sequential VIN Range 2 : Begin : 4YDFARN27NL550000 End : 4YDFART2XNL551368 ✔ Not sequential VIN Range 3 : Begin : 4YDFART25PL550003 End : 4YDFART25PL550003 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population may not have a backer board behind the cabinet front for the wardrobe slide in the bedroom. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions if the backer board is not installed into the slide box framing and the cabinet front detaches, the slide room can completely extend out of the opening; leading to an increased risk of personal injury. Description of the Cause : The backer board was not installed. Identification of Any Warning that can Occur : The cabinet front is loose on the wardrobe slide in the bedroom. Involved Components : Part 573 Safety Recall Report 23V-376 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : NA – no component involved Component Description : NA Component Part Number : NA Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 5/5/2023 – Report was made that the backer board was missing for the wardrobe slide on a stock Arcadia unit. Investigation opened. All Arcadia units were put on hold and to be inspected. 5/24/2023 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to inspect units to verify that the backer board is missing. If the backer board is missing steel brackets will need to be securely mounted in each corner, on the sides of the slide box, to stop the slide room when opening. Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The slide box will have steel brackets (KRV#244953) added to alleviate the issue. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone
will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : JUL 18, 2023 – JUL 18, 2023 Part 573 Safety Recall Report 23V-376 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 18, 2023 – JUL 18, 2023 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-376 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Keystone
RV Company Submission Date : JUN 09, 2023 NHTSA Recall No. : 23V-376 Manufacturer Recall No. : 23-444 Manufacturer Information : Manufacturer Name : Keystone
RV Company Address : PO Box 2000 2642 Hackberry Drive Goshen IN 46527 Company phone : 574-535-2100 Population : Number of potentially involved : 632 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2023 Keystone
Arcadia Vehicle Type : TRAILERS Body Style : Power Train : NR Descriptive Information : Models 3250RL and 3940LT Production Dates : APR 29, 2021 – AUG 18, 2022 VIN Range 1 : Begin : 4YDF3252XML550332 End : 4YDF32527ML550711 ✔ Not sequential VIN Range 2 : Begin : 4YDFARN27NL550000 End : 4YDFART2XNL551368 ✔ Not sequential VIN Range 3 : Begin : 4YDFART25PL550003 End : 4YDFART25PL550003 ✔ Not sequential Description of Defect : Description of the Defect : It has been decided that the vehicles in the recall population may not have a backer board behind the cabinet front for the wardrobe slide in the bedroom. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Under certain conditions if the backer board is not installed into the slide box framing and the cabinet front detaches, the slide room can completely extend out of the opening; leading to an increased risk of personal injury. Description of the Cause : The backer board was not installed. Identification of Any Warning that can Occur : The cabinet front is loose on the wardrobe slide in the bedroom. Involved Components : Part 573 Safety Recall Report 23V-376 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Lumber – PerfoMax Component Description : Backer Board Component Part Number : 648079 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : 5/5/2023 – Report was made that the backer board was missing for the wardrobe slide on a stock Arcadia unit. Investigation opened. All Arcadia units were put on hold and to be inspected. 5/24/2023 – Investigation concluded and scope completed. Description of Remedy : Description of Remedy Program : The remedy is to inspect units to verify that the backer board is missing. If the backer board is missing steel brackets will need to be securely mounted in each corner, on the sides of the slide box, to stop the slide room when opening. Manufacturer Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. How Remedy Component Differs from Recalled Component : The slide box will have steel brackets (KRV#244953) added to alleviate the issue. Identify How/When Recall Condition was Corrected in Production : Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule : Description of Recall Schedule : Keystone
will notify the dealers and owners of the recreational vehicles by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures. Planned Dealer Notification Date : JUL 18, 2023 – JUL 18, 2023 Part 573 Safety Recall Report 23V-376 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 18, 2023 – JUL 18, 2023 * NR – Not Reported
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