June 1, 2023 NHTSA CAMPAIGN NUMBER: 23V391000
Improperly Tightened Bolt on Rear Axle
Wheel separation from the vehicle increases the risk of a crash.
NHTSA Campaign Number: 23V391
Manufacturer Jayco
, Inc.
Components POWER TRAIN
Potential Number of Units Affected 78
Summary
Jayco, Inc. (Jayco) is recalling certain 2023 Jayco Greyhawk, Redhawk, and Entegra Coach Odyssey motorhomes. The bolt that secures the rear axle rotor to the wheel-hub may be improperly tightened, possibly resulting in wheel separation.
Remedy
Dealers will inspect the rear axle serial number, and if necessary, remove and inspect the rear axle rotor and hub assembly. If any bolts are found to be loose, the rotor and hub assembly will be replaced, free of charge. Owner notification letters are expected to be mailed June 30, 2023. Owners may contact Jayco customer service at 1-800-283-8267.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
Please refer to Ford’s chronology on 22V-792.
Ford is not aware of any reports of accident or injury related to this condition.
January 9, 2023 Jayco’s Warranty Incident Review Committee (WIRC) reviewed the incident and elevated it to Corrective Preventive Action Committee (CPAC). On January 18, 2023 (CPAC) decided to elevate the incident to the Safety Steering Committee (SSC) once the remedy was available and the Ford recall became active. In late April 2023, Ford notified Jayco that remedy parts are available. On May 25, 2023 SSC voted to proceed with a pass through chassis recall.
3 Affected Products
Vehicles
2 Associated Documents
Recall Acknowledgement
RCAK-23V391-1814.pdf 645.888KB
Defect Notice 573 Report
RCLRPT-23V391-8508.PDF 215.964KB
Latest Recalls Documents
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-391 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jayco, Inc. Submission Date : JUN 01, 2023 NHTSA Recall No. : 23V-391 Manufacturer Recall No. : Ford 22V-792 Manufacturer Information : Manufacturer Name : Jayco, Inc. Address : 903 South Main Street PO Box 460 Middlebury IN 46540 Company phone : 800-283-8267 Population : Number of potentially involved : 78 Estimated percentage with defect : 26 % Vehicle Information : Vehicle 1 : 2023-2023 Jayco/Entegra Coach Greyhawk, Redhawk, Odyssey Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS Descriptive Information : Ford Motor Company provided a list of affected VIN numbers to Jayco regarding their recall 22V-792. Jayco matched those VIN numbers to our production records. Production Dates : SEP 27, 2022 – OCT 31, 2022 VIN Range 1 : Begin : 1FDXE4FNXPDD19401 End : 1FDXE4FN4PDD20334 ✔ Not sequential Description of Defect : Description of the Defect : Ford Motor Company reported to Jayco Inc. that they are recalling certain 2023 E-450 vehicles. Some of these vehicles may have an improperly torqued bolt that secures the rear axle rotor to the wheel-hub. An improperly torqued bolt in the rotor/ hub assembly can result in slippage at this joint, potentially resulting in fracture of the rotor hat which could lead to wheel separation. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of wheel attachment could occur during hard acceleration or hard brake application events, increasing the risk of a crash. Description of the Cause : The rear axle hub/rotor supplier improperly torqued certain assemblies during a manual rework process. Identification of Any Warning that can Occur : The ABS malfunction light would illuminate in the instrument cluster panel, and the customer would experience brake pulsation while applying brakes. Part 573 Safety Recall Report 23V-391 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : E450 Dual Rear Wheel (DRW) Assembly Component Description : Rear Axle Assembly Component Part Number : NC2C-1113-BA Component Name 2 : Hub Component Description : Hub Component Part Number : NC2C 1109 CA Component Name 3 : Rotor Component Description : Rotor Component Part Number : NC2C 2C026 BA Component Name 4 : Bolts (Hub to Rotor) Component Description : Bolts (Hub to Rotor) Component Part Number : PC3C 1107 AA Supplier Identification : Component Manufacturer Name : Dana Incorporated Address : 10000, Business Blvd Dry Ridge Kentucky 41035 Country : United States Chronology : Please refer to Ford’s chronology on 22V-792. Ford is not aware of any reports of accident or injury related to this condition. January 9, 2023 Jayco’s Warranty Incident Review Committee (WIRC) reviewed the incident and elevated it to Corrective Preventive Action Committee (CPAC). On January 18, 2023 (CPAC) decided to elevate the incident to the Safety Steering Committee (SSC) once the remedy was available and the Ford recall became active. In late Part 573 Safety Recall Report 23V-391 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 April 2023, Ford notified Jayco that remedy parts are available. On May 25, 2023 SSC voted to proceed with a pass through chassis recall. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the vehicles inspected for a suspect rear axle serial number. For the vehicles identified as suspect, dealer technicians will remove the rear axle rotor / hub assembly as instructed in workshop manual to inspect and verify that the rear axle rotor / hub bolts are properly installed. If any one bolt is not, a hub-rotor assembly will be replaced. When all bolts are found to be properly torqued, the rotor / hub assembly will be reassembled to the axle.There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 09, 2024. Ford will be reporting the quarterly completion rates to NHTSA. How Remedy Component Differs from Recalled Component : The bolts securing the rotor / hub assembly of the rear axle will be properly installed and torqued. Identify How/When Recall Condition was Corrected in Production : 100% torque inspection on all bolts of assembled rotor / hub assemblies at Tier 2 supplier was implemented on August 04, 2022. Recall Schedule : Description of Recall Schedule : Jayco will notify its dealers and affected retail owners. Planned Dealer Notification Date : JUN 30, 2023 – JUN 30, 2023 Planned Owner Notification Date : JUN 30, 2023 – JUN 30, 2023 * NR – Not Reported
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