R10245 – Incorrectly Installed Front Lower Ball Joint – 2023 Polestar 2

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-476 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Polestar Automotive USA, Inc. Submission Date : JUL 12, 2023 NHTSA Recall No. : 23V-476 Manufacturer Recall No. : R10245 Manufacturer Information : Manufacturer Name : Polestar Automotive USA, Inc. Address : 1 Volvo Drive ROCKLEIGH NJ 07647 Company phone : 999 Population : Number of potentially involved : 3 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2023 Polestar Polestar 2 Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : HYBRID ELECTRIC Descriptive Information : The recall population is determined by the shift duration in which the stand-in operator error occurred. The recall products differ from products not included in the recall by having the Front Left Ball Joint in the correct installed position. The affected products are certain 2023 Polestar 2 Electric vehicles manufactured in the Taizhou plant in China. Production Dates : DEC 27, 2022 – DEC 30, 2022 VIN Range 1 : Begin : YSMEG3KA9PL151697 End : YSMEG3KA3PL152277 ✔ Not sequential Description of Defect : Description of the Defect : Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been incorrectly installed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : There is a risk that the control arm disconnects from the knuckle while driving, increasing the risk of a crash. Description of the Cause : The root cause is a manufacturing error that occurred during production where the front left ball joint may have not been installed in the correct position before fastening the bolt connecting the front lower control arm and the knuckle. Identification of Any Warning that can Occur : The customer will receive no warnings prior. The front lower control arm may separate from the knuckle on the left-hand side. In the event that the control arm disconnects from the knuckle while driving, the vehicle’s maneuverability Part 573 Safety Recall Report 23V-476 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 may be reduced. Involved Components : Component Name 1 : Front Left Ball Joint Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : Volvo Car Corporation Address : Gunnar Engellaus Vag 8 Gothenburg Foreign States 41878 Country : Sweden Chronology : Condition considered as a critical concern by Critical Concern Management Team 2023-07-05; Field Service Action decision confirmed by Polestar 2023-07-07; Condition detected by Internal; Number of vehicle reports with the condition reported from National Sales Company 0; Total number of cars included in vehicle reports concerning this condition 0; Implementation date of Field Service Action 2023-07-10. Extended Chronology: 2023-06-28 Polestar received a notification from Volvo Cars regarding a potential manufacturing error with the ball joint of the FLCA. The investigation was escalated according to Critical Concern Action Process (CCAP). The issue was concluded as potentially critical and the Critical Concern Management Team (CCMT) initiated a technical investigation to conclude customer symptom, risk assessment, testing, root cause etc. On the 2023-07-05 the technical investigation was completed, the CCMT team took the decision to start preparation for a recall as it was judged as an increased risk towards motor vehicle safety. Part 573 Safety Recall Report 23V-476 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : To remedy concerned vehicles, Polestar will inspect the Front Left Ball Joint to ensure that the fastening bolt connecting the FLCA to the knuckle is installed correctly and change the fastening bolt if necessary. How Remedy Component Differs from Recalled Component : Concerned vehicles are certain 2023 Polestar 2 vehicles which will be inspected for the correct installed position and if necessary, replace with a new fastening bolt connecting the Ball Joint to the knuckle. Identify How/When Recall Condition was Corrected in Production : Please note after careful review, we have instituted two additional control stations to ensure all processes and inspections are carried out correctly during the assembly process. This is after it was identified that an operator error had occurred and was the root cause of the error. Recall Schedule : Description of Recall Schedule : Remedy Notices Planned Dealer Notification Date : JUL 12, 2023 – JUL 12, 2023 Planned Owner Notification Date : AUG 30, 2023 – AUG 30, 2023 * NR – Not Reported

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Volvo Car Customer Service QB Instruct on VCC-526771-2 Title Sp nd e Page 1 ( 5 ) Action Adjustment Operation number: 97918-2 Issue Date Reason 1 2023-06 F rst ssue Affected vehicles Model year Model 2023 Po estar 2 QB Instruction VCC-526771-2 Page 2 ( 5 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps. 1 . Used for focused component, the component w th wh ch you w do someth ng. 2 . Used as extra co ors when you need to show or d fferent ate add t ona parts. 3 . Used for attachments that are to be removed/ nsta ed. May be screws, c ps, connectors, etc. 4 . Used when the component s not fu y removed from the veh c e but on y hung to the s de. 5 . Used for standard too s and spec a too s. 6 . Used as background co or for veh c e components. QB Instruction VCC-526771-2 Page 3 ( 5 ) Check Note! Note the position. Adjustment Remove whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s QB Instruction VCC-526771-2 Page 4 ( 5 ) Remove the screw. Caution! Make sure that the component is positioned correctly. Insta the marked components. QB Instruction VCC-526771-2 Page 5 ( 5 ) Note! Make sure that a new component is installed. Insta the screw. Torque: • Stage 1 : Ba jo nt to whee knuck e , 90 Nm • Stage 2 : Ba jo nt to whee knuck e , 75° Assemb e whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s

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Produced and printed in the USA and available as an electronic document. © Polestar 2023 Polestar Service and Parts Business Parts Bulletin TITLE: Recall R10245 Ball Joint Model Year: 2023 Polestar 2 GROUP: 61 NO: R10245 CAR MARKET: US/CAN REVISIONS: ISSUE DATE: 2023-07-12 STATUS DATE: 2023-07-12 Page 1 of 1 Reference Bulletins: QB R10245 Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. The following part numbers apply: Part Number Description Qty 30746632 Screw 1

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Polestar Service and Parts Business Quality Bulletin TITLE: Recall R10245: Ball Joint Model Year 2023 Polestar 2 GROUP: 61 NO: R10245 ISSUING DEPARTMENT: Product, Safety and Compliance CAR MARKET: United States and Canada REVISIONS: ISSUE DATE: 2023-07-17 STATUS DATE: 2023-07-17 Page 1 of 3 Produced and printed in the USA and available as an electronic document. © Polestar 2023 BULLETIN REFERENCE A. RECALL R10245 DESCRIPTION B. VEHICLES INVOLVED C. PORT VEHICLES D. PARTS INFORMATION/PARTS RETURN E. OWNER NOTIFICATION F. VEHICLES IN INVENTORY G. SERVICE POINT RESPONSIBILITY H. TECHNICIAN COMPETENCY REQUIREMENT I. REIMBURSEMENT PROCEDURES & ALLOWANCE A. RECALL R10245 DESCRIPTION Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. Page 2 of 3 2023-07-17 Quality Bulletin R10245 WHAT SHOULD YOUR CUSTOMERS DO NOW? We have no reports of incidents related to the issue; however, we encourage customers to contact their Service Point and have this repair completed as soon as possible. B. VEHICLES INVOLVED NOTE: SERVICE POINT MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE REPAIR FOR THIS RECALL. Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA. All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service Upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. C. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed as outlined in Step B. above. D. PARTS / PARTS RETURN Please refer to Parts Bulletin R10245. E. OWNER NOTIFICATION An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this repair completed. F. VEHICLES IN INVENTORY New Vehicles in Inventory It is a violation of federal law for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. Violation of this requirement by a Service Point could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Used Vehicles in Inventory Polestar is ordering the stop-delivery of affected vehicles in auction and dealer inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with our commitment to safety. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. 2023-07-17 Page 3 of 3 Quality Bulletin R10245 G. SERVICE POINT RESPONSIBILITY All vehicles qualifying for this recall must be repaired prior to a customer taking possession of the vehicle. H. TECHNICIAN COMPETENCY REQUIREMENT The technician competency requirement for this campaign repair is Level 2 Technician. I. REIMBURSEMENT PROCEDURES & ALLOWNACE Recall R10245 claims should be submitted using the LONG FORM application only. Claim Type: R10245 Cause Code: 02 CSC Code: XW Main OP: 99921-2 Failed Part No: 30746632 (Screw) Operation Number Repair Description Qty Models Labor Time 99921-2 General reimbursement acc. to 1 Polestar 2 0.1 TJ/QB (Inspection) 97918-2 Screw wheel spindle acc. to QB 1 Polestar 2 0.2 (Replacement) *Please note that 99921-2 is to be used for the inspection and 97918-2 is to be used for changing the fastening bolt if necessary. *Labor times provided are current at the time of release and are subject to change: Claims will be paid at the time in effect on the repair date.

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Volvo Car Customer Service QB Instruct on VCC-526771-2 Title Sp nd e Page 1 ( 5 ) Action Adjustment Operation number: 97918-2 Issue Date Reason 1 2023-06 F rst ssue Affected vehicles Model year Model 2023 Po estar 2 QB Instruction VCC-526771-2 Page 2 ( 5 ) Color symbols Note! This colour chart displays (in colour print and electronic version) the importance of the different colours used in the images of the method steps. 1 . Used for focused component, the component w th wh ch you w do someth ng. 2 . Used as extra co ors when you need to show or d fferent ate add t ona parts. 3 . Used for attachments that are to be removed/ nsta ed. May be screws, c ps, connectors, etc. 4 . Used when the component s not fu y removed from the veh c e but on y hung to the s de. 5 . Used for standard too s and spec a too s. 6 . Used as background co or for veh c e components. QB Instruction VCC-526771-2 Page 3 ( 5 ) Check Note! Note the position. Adjustment Remove whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s QB Instruction VCC-526771-2 Page 4 ( 5 ) Remove the screw. Caution! Make sure that the component is positioned correctly. Insta the marked components. QB Instruction VCC-526771-2 Page 5 ( 5 ) Note! Make sure that a new component is installed. Insta the screw. Torque: • Stage 1 : Ba jo nt to whee knuck e , 90 Nm • Stage 2 : Ba jo nt to whee knuck e , 75° Assemb e whee , refer to: Remova , rep acement and nsta at on 7 – Spr ngs and whee s 77 – Whee s, tyres 770- comp ete whee s

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STEVE DEGRAZIO – HEAD OF QUALITY, CAR SERVICE & REPAIR EXPERIENCE, NORTH AMERICA July 12, 2023 Subject: Recall R10245 TO: All U.S. and Canadian Sales and Service Points NEW VEHICLES IN RETAILER INVENTORY It is against Polestar policy for a retailer to deliver any new Polestar that is eligible for a recall. Service Points are advised to check all vehicles in inventory for recall eligibility and repair immediately. All vehicles in your new vehicle inventory must be corrected/updated before delivery. USED VEHICLES IN INVENTORY Polestar is ordering the stop-delivery of affected vehicles in auction and inventory until the recalled item can be repaired. Stopping the delivery of affected used vehicles until the recall is complete is consistent with Polestar commitment to safety. What does this mean for customers? Customers will not be able to take delivery of affected vehicles until the recall has been completed. When will this be resolved? Polestar Automotive USA on behalf of Polestar Performance AB, have decided to launch Recall R10245 on certain model year 2023 Polestar 2 vehicles. Polestar investigations have shown a potential issue with the front left ball joint connecting the front lower control arm (FLCA) with the steering knuckle may have been installed incorrectly. As a result, if the FLCA disconnects from the steering knuckle while driving, the vehicle’s maneuverability may be reduced, increasing the risk of a crash. To remedy concerned vehicles, Polestar will inspect the front left ball joint to ensure that the fastening bolt connecting the FLCA to the steering knuckle is installed correctly and change the fastening bolt if necessary. A total of 3 U.S. and 18 Canadian Vehicles are eligible for this recall. Polestar Automotive USA Inc. 777 MacArthur Blvd Page 1 of 2 Mahwah, NJ 07430 Telephone +1-201-981-7066 Vehicle eligibility must be confirmed: • Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Recall R10245 Ball Joint” will appear for eligible vehicles, F4=History from the main Inquiry menu must be selected to confirm Recall R10245 has not been completed. Eligibility can also be confirmed in VIDA. • Recall R10245 eligible vehicles not yet delivered to end customers must be corrected prior to delivery. All vehicles must be checked for any incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaigns or Service Action repairs must be completed. OWNER NOTIFICATION An owner notification will be sent out that will notify the owner of this recall instructing them to contact their Polestar Service Point and request an appointment to have this Inspection completed. PORT VEHICLES NOT all eligible vehicles arriving from the ports will have this recall completed. Vehicle eligibility must be confirmed. PARTS / PARTS RETURN Please refer to Parts Bulletin R10245 which will be released shortly. No parts are required to be returned for this recall. CLAIM SUBMISSION A Quality Bulletin will be released shortly. Please refer to the claim submission information in the Quality Bulletin. SERVICE POINT RESPONSIBILITIES Service Point must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall is free of charge to the owner. As the safety of our customers is our utmost priority, we are taking full responsibility to ensure the highest quality and safety standards for our cars. If you have questions about this recall or any other field service action, please contact me or any member of Customer Support. Your cooperation in completing this important recall is greatly appreciated. Best regards, Steve DeGrazio Head of Quality, Car Service & Repair Experience, North America 201-981-7066 Steve.degrazio@polestar.com Page 2 of 2

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