I-23-06 – Engine Stall from Improperly Assembled Fuel Line – 2023 Indian Challenger, Pursuit Dark Horse Icon, Pursuit Dark Horse, & Pursuit Limited Motorcycles

August 15, 2023 NHTSA CAMPAIGN NUMBER: 23V582000

Engine Stall from Improperly Assembled Fuel Line

An engine stall can increase the risk of a crash or injury.

 

NHTSA Campaign Number: 23V582

Manufacturer IndianeBay logo Motorcycle Company

Components FUEL SYSTEM, GASOLINE

Potential Number of Units Affected 50

 

Summary

IndianeBay logo Motorcycle Company (IndianeBay logo) is recalling certain 2023 ChallengereBay logo, Pursuit Dark Horse Icon w/Premium Package, Pursuit Dark Horse w/Premium Package, and Pursuit Limited w/Premium Package motorcycles. The fuel line may have been improperly assembled, which can result in an engine stall.

 

Remedy

Dealers will replace the fuel line, free of charge. Owner notification letters are expected to be mailed September 12, 2023. Owners may contact IndianeBay logo customer service at 1-877-204-3697. IndianeBay logo’s number for this recall is I-23-06.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check for Indian Motorcycle Recalls

 


2023 Fuel Line Replacement

Safety Recall FAQ

Version: R01 (8/23/23)

 

What is the purpose of the I-23-06 Safety Recall?

IndianeBay logo Motorcycle has determined that some Model Year 2023 ChallengereBay logo and Pursuit motorcycles have been built with a defective fuel line. This may result in a vehicle stall during operation, which increases the risk of a crash and serious injury. The affected population is less than 30 vehicles.

To address this concern, IndianeBay logo Motorcycle has released this Safety Recall with instructions to replace the fuel line on affected vehicles.

 

What make & model year is included in this Recall?

2023 IndianeBay logo ChallengereBay logo and Pursuit

 

Is every 2023 ChallengereBay logo motorcycle affected?

No. All models are not affected. The Recall population is 28 VINs.

*You must reference unit inquiry to verify if a vehicle is impacted by this Recall

 

How can a dealer see which unregistered units in inventory are impacted by this?

  1. Login to the dealer website (DEX).
  2. Locate the ‘Service and Warranty’ dropdown, click on STOP Site.
  3. On the left-hand side of the page, under ‘STOP Site Links,’ click on ‘Service Communications’.
  4. Locate the link for the Recall of interest and click on the ‘All VINs’ link located on the right.
  5. The ‘All VINs’ page will display all affected VINs within your dealership’s inventory.

NOTE: Unit Inquiry can always be used to check an individual VIN.

 

Is this a STOP SALE and a STOP RIDE?  

This is a STOP SALE. All impacted units, new and used, in dealer inventory cannot be retailed until the inspection and/or repair are performed.

 

What dealers CAN do prior to performing the procedure:

  1. Can display impacted products.
  2. Can quote new products.
  3. Can accept deposits from consumers as a reservation for a future sale.
  4. Can utilize PCDX to begin setup and PDI
  5. Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure PolariseBay logo has accurate records and can notify the customer if required – see the last page of this FAQ for instructions and guidelines.

 

What dealers CANNOT do prior to performing the procedure:

  1. Cannot process or complete a sale.
  2. Cannot deliver newly impacted products to consumers.
  3. Cannot allow a consumer to purchase and take an affected product.
  4. Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
  5. Cannot hold customers’ vehicles in service against their will.

 

Will IndianeBay logo Motorcycle notify consumers?

Yes. IndianeBay logo Motorcycle will notify consumers by email immediately and follow-up with a mailed notification letter.

 

Should dealers notify consumers?

Yes. Dealers should follow their standard process for contacting consumers regarding Recall work on their affected vehicles. Dealers should reference the STOP site for a list of their dealerships affected VINs.

 

Is training required before performing the repair or filing claims for this Safety Recall?

Yes. IndianeBay logo Motorcycle requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed. Training can be located by searching “I-23-06” on the University of PolariseBay logo website.

 

Will Dealers have all the appropriate tools to complete this Safety Recall?

There are no special tools required for the repair.

 

What parts are required for dealers to perform the update, and will dealers need to order them? 

Affected vehicles being repaired by a dealer require 5456364 Fuel-Line, Restrictor. Dealers should order only the needed quantity required for their affected customers.

 

Will parts be readily available to order at the time of communication? 

IndianeBay logo Motorcycle has sufficient parts on hand to repair the affected units. Dealers should place orders for the necessary part quantities and PolariseBay logo will fill orders as soon as possible.

 

What should dealers do with related service parts in dealer inventory?

No affected parts have been shipped through our service channels and parts in dealer inventory can continue to be used.

 

Can I allow demos on vehicles that haven’t had I-23-06 performed? 

Yes. This is not a Stop Ride, so vehicles that haven’t had the repair performed can still be driven (both consumer and dealer vehicles). However, we recommend providing demo rides on vehicles that have had the update completed, and therefore can be retailed immediately.

 

How does a dealer warranty register a unit that a customer has paid for AND that is in the customer’s possession PRIOR to the STOP SALE announcement? 

The warranty registration capability is disabled for all units affected by the stop sale.  If the unit has not been paid for, or if the unit has not yet been delivered to the customer, you should retrieve or hold the unit until repairs have been completed.

In the event that a warranty registration must be completed, please submit an Ask PolariseBay logo case using Sales Question > Wholegoods Question and include the following:

  • Completed PCDX Customer Information and Customer Delivery form
  • Sales invoices: Paper & DMS
  • Copies of form of payment document or payment check
  • Copies of purchaser’s identification
  • Copies of the state registration forms unless the registration was VERY recent and this has not yet been obtained
  • The promo selection for the unit (Program Number, Rebate Amount, Promotional Financing, etc.) Salesperson’s First Name and Last Name and My PolariseBay logo Rewards Username to award points or spiffs.

Warranty Registrations that are received and processed by PolariseBay logo more than three (3) days after the date of the retail delivery of the unit to the customer will not qualify for any financial incentives and may be assessed a $300 late fee.

If you have questions that are not addressed in this document or in the Safety Recall, contact PolariseBay logo Service through Ask PolariseBay logo or by phone at 800-330-9407. 

 


Release Date: July 14, 2023

Communication #: I-23-06

 

SUBJECT: FUEL LINE REPLACEMENT REASON FOR THIS RECALL

IndianeBay logo Motorcycle has determined that some Model Year 2023 ChallengereBay logo and Pursuit motorcycles have been built with a fuel line improperly assembled by the supplier. This may result in a vehicle stall during operation, which increases the risk of a crash and serious injury. The affected population is less than 30 vehicles.

To address this concern, IndianeBay logo Motorcycle has released this Safety Recall with instructions to replace the fuel line on affected vehicles.

 

AFFECTED MODELS

MODELYEARMODELSAFFECTED RANGE
2023ChallengereBay logoReference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to look up affected units.
Pursuit

 

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Recall completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. IndianeBay logo Motorcycle will be mailing a notification letter to consumers affected by this Recall. IndianeBay logo Motorcycle will also send an email to owners for whom IndianeBay logo Motorcycle has a valid email address.

 

CONTACT POLARISeBay logo

If you have questions that are not addressed in this document or in the Safety Recall FAQ, contact IndianeBay logo Motorcycle Service through Ask PolariseBay logo or by phone at 800-330-9407 (US/Canada Dealers Only).

 

DEALER – WHAT TO DO?

As of July 14, 2023, YOU MUST NOT SELL OR DELIVER any NEWORUSED 2023 ChallengereBay logo / Pursuit models affected by this Stop Sale until it is repaired according to the Safety Recall.

 

DECLINED SAFETY RECALL

PolariseBay logo provides a claim process that allows dealers to accurately document when a Safety Recall cannot be performed on a vehicle due to modification. Criteria and instructions can be found under Service & Warranty > STOP Site > News, Forms, & Links > Declined Safety Bulletin Tracking.

 

COVERAGE PERIOD

Coverage will begin on July 14, 2023. This bulletin has no expiration date.

 

OVERVIEW

In this procedure, the fuel line will be replaced.

The following procedure steps are critical to a successful repair:

1. Properly remove and dispose of the old fuel line.

2. Connecting the fuel line to the pump and fuel rail – Secondary audit checks required.

3. Properly route and retain the NEW fuel line.

4. Prime the fuel system and inspect for leaks.

 

TOOLS REQUIRED

 

FUEL LINE REPLACEMENT

In PDF Bellow…

 


Chronology :

In June 2023, IndianeBay logo Motorcycle identified runability issues on a small quantity of units at the end of line dyno audit in production. IndianeBay logo Motorcycle’s internal quality team investigated the suspect units, which identified a concern related to improper assembly of the fuel lines by the supplier. Thereafter, IndianeBay logo Motorcycle began an investigation, which included outreach to the fuel line supplier and containment of suspect product still within IndianeBay logo’s control.

In July 2023, IndianeBay logo Motorcycle began internal testing of the fuel lines to further understand the impact to vehicle performance.

Through the investigation, IndianeBay logo Motorcycle identified no reports of fuel line failures corresponding to this reported issue. IndianeBay logo motorcycle has not identified any reports involving a crash, injuries, or deaths related to this reported issue, and has not identified any associated NDFRs.

On August 8, 2023, IndianeBay logo Motorcycle’s Executive Review Committee decided that vehicles equipped with an improperly assembled fuel line by the supplier may result in a vehicle stall during operation and is a safety-related defect.

In August 2023 IndianeBay logo Motorcycle inadvertently included an additional 5 vehicles to the subject recall population on the basis of inaccurate vehicle assembly information and process records. These records upon careful review were determined to have an error resulting in the subject recall population of 50 units instead of 45. IndianeBay logo Motorcycle has corrected the population based on accurate manufacturing records.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
INDIANeBay logoCHALLENGEReBay logo2023
INDIANeBay logoPURSUIT DARK HORSE2023
INDIANeBay logoPURSUIT LIMITED2023

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-23V582-9075.PDF 239.358KB

 


Recall Acknowledgement

RCAK-23V582-3517.pdf 645.534KB

 


Recall 573 Report – August 18, 2023

RCLRPT-23V582-8216.PDF 239.359KB

 


Remedy Instructions and TSB

RCRIT-23V582-9061.pdf 10853.056KB

 


2023 Fuel Line Replacement Safety Recall FAQ

RMISC-23V582-2332.pdf 141.658KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V582-7784.pdf 57.131KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V582-9528.pdf 126.334KB

 


Recall 573 Report – August 31, 2023

RCLRPT-23V582-5897.PDF 239.512KB

 


Recall 573 Report – August 25, 2023

RCLRPT-23V582-4641.PDF 239.353KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V582&docType=RCL

 


 

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