23E063 – Rear Shock Absorber Fastener May Break – Harley-Davidson Profile Low Rear Suspension & Tall Rear Shocks

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-063 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : AUG 24, 2023 NHTSA Recall No. : 23E-063 Manufacturer Recall No. : 0182 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,282 Estimated percentage with defect : 1 % Equipment Information : Brand / Trade 1 : Harley-Davidson Model : Profile Low Rear Suspension Part No. : 54000134 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 831. Production Dates : NOV 02, 2019 – AUG 22, 2023 Brand / Trade 2 : Harley-Davidson Model : Tall Rear Shock Part No. : 54000294 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 451. Production Dates : JAN 23, 2022 – AUG 22, 2023 Part 573 Safety Recall Report 23E-063 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The fastener (P/N 942 or 10200673) on the subject parts may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The risk of a crash exists if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. Description of the Cause : Fastener (P/N 942 or 10200673) may fracture due to fatigue. Identification of Any Warning that can Occur : Operator or passenger may detect a noise from under the seat. In addition, a loose rear shock adjuster may be noted if the seat is removed. Also, if the rear shock adjuster is making contact with the rear tire, difficulty maneuvering the motorcycle may be experienced and in addition, non-typical wear may be noted on the tire. Involved Components : Component Name : Screw Component Description : Screw, Btn, Sckt Hd, Torx Component Part Number : 942 Component Name : Screw Component Description : Screw, Btn Hd SEMS, Torx, 1/4-20 x .6875 Component Part Number : 10200673 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 23E-063 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 06/01/23 – Harley-Davidson’s (H-D’s) Technical Subcommittee (TSC) was made aware of a Service Request (SR) alleging that a rear shock adjuster on a Softail motorcycle made contact with the rear tire and eventually resulted in a loss of air pressure in the tire. 06/02/23 through 7/24/23 – the TSC investigated this matter. 07/25/23 – The TSC escalated the matter to H-D’s Field Action Committee (FAC). 08/04/23 and 08/09/23 – The TSC was informed that additional test information was available and met with members from H-D Engineering. The TSC determined that the matter still merited escalation to the FAC. 08/11/23 – The FAC escalated to H-D’s Executive Decision Authority (EDA). 08/15/23 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition due to the risk of a crash if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. 8/22/23 – H-D filed a Part 573 vehicle report that addressed the vehicle (original equipment) population potentially affected by this condition. See NHTSA Recall No. 23V591. 8/24/23 – H-D is filing this equipment recall after determining that subject shock absorbers sold as H-D Parts & Accessories could potentially be installed on models not covered by Recall 23V591. Description of Remedy : Description of Remedy Program : Registered owners of affected P&A accessory parts will be notified of this recall and advised to schedule an appointment at a Harley-Davidson dealer to have the recall work performed. In addition, all Harley-Davidson dealers will be requested to post a recall notice in a conspicuous location at their dealership in an effort to reach non-registered customers (i.e., those who may have purchased an affected part and installed it onto one of the subject motorcycles as a post-sale accessory). The “Harley-Davidson Motor Company General Reimbursement Program for Pre-Notification Remedies” dated January 2023 will apply to this recall. How Remedy Component Differs from Recalled Component : The remedy hardware in the recall kit increases the diameter of the fastener to 5/16″. Identify How/When Recall Condition was Corrected in Production : Parts produced and/or shipped after 08/23/23 will contain revised hardware for securing the rear shock adjuster. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 29, 2023 – SEP 01, 2023 Planned Owner Notification Date : SEP 08, 2023 – SEP 15, 2023 Part 573 Safety Recall Report 23E-063 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-063 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : AUG 25, 2023 NHTSA Recall No. : 23E-063 Manufacturer Recall No. : 0182 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,282 Estimated percentage with defect : 1 % Equipment Information : Brand / Trade 1 : Harley-Davidson Model : Profile Low Rear Suspension Part No. : 54000134 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 831. Production Dates : NOV 02, 2019 – AUG 22, 2023 Brand / Trade 2 : Harley-Davidson Model : Tall Rear Shock Part No. : 54000294 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 451. Production Dates : JAN 23, 2022 – AUG 22, 2023 Part 573 Safety Recall Report 23E-063 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The fastener (P/N 942 or 10200673) on the subject parts may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The risk of a crash exists if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. Description of the Cause : Fastener (P/N 942 or 10200673) may fracture due to fatigue. Identification of Any Warning that can Occur : Operator or passenger may detect a noise from under the seat. In addition, a loose rear shock adjuster may be noted if the seat is removed. Also, if the rear shock adjuster is making contact with the rear tire, difficulty maneuvering the motorcycle may be experienced and in addition, non-typical wear may be noted on the tire. Involved Components : Component Name : Screw Component Description : Screw, Btn, Sckt Hd, Torx Component Part Number : 942 Component Name : Screw Component Description : Screw, Btn Hd SEMS, Torx, 1/4-20 x .6875 Component Part Number : 10200673 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 23E-063 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 06/01/23 – Harley-Davidson’s (H-D’s) Technical Subcommittee (TSC) was made aware of a Service Request (SR) alleging that a rear shock adjuster on a Softail motorcycle made contact with the rear tire and eventually resulted in a loss of air pressure in the tire. 06/02/23 through 7/24/23 – the TSC investigated this matter. 07/25/23 – The TSC escalated the matter to H-D’s Field Action Committee (FAC). 08/04/23 and 08/09/23 – The TSC was informed that additional test information was available and met with members from H-D Engineering. The TSC determined that the matter still merited escalation to the FAC. 08/11/23 – The FAC escalated to H-D’s Executive Decision Authority (EDA). 08/15/23 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition due to the risk of a crash if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. 8/22/23 – H-D filed a Part 573 vehicle report that addressed the vehicle (original equipment) population potentially affected by this condition. See NHTSA Recall No. 23V591. 8/24/23 – H-D is filing this equipment recall after determining that subject shock absorbers sold as H-D Parts & Accessories could potentially be installed on models not covered by Recall 23V591. Description of Remedy : Description of Remedy Program : Registered owners of affected P&A accessory parts will be notified of this recall and advised to schedule an appointment at a Harley-Davidson dealer to have the recall work performed. In addition, all Harley-Davidson dealers will be requested to post a recall notice in a conspicuous location at their dealership in an effort to reach non-registered customers (i.e., those who may have purchased an affected part and installed it onto one of the subject motorcycles as a post-sale accessory). Dealers will perform the remedy, to install new hardware provided in the recall kit, at no charge to the customer. The “Harley-Davidson Motor Company General Reimbursement Program for Pre-Notification Remedies” dated January 2023 will apply to this recall. How Remedy Component Differs from Recalled Component : The remedy hardware in the recall kit increases the diameter of the fastener to 5/16″. Identify How/When Recall Condition was Corrected in Production : Parts produced and/or shipped after 08/23/23 will contain revised hardware for securing the rear shock adjuster. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 29, 2023 – SEP 01, 2023 Planned Owner Notification Date : SEP 08, 2023 – SEP 15, 2023 Part 573 Safety Recall Report 23E-063 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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IMPORTANT SAFETY RECALL! Harley-Davidson Announces Recall of Certain Accessory Softail Shock Kits (Recall 0182) This recall involves the following Harley-Davidson Parts & Accessories (P&A) components: What is the Issue? The fastener that retains the rear shock absorber adjuster on your motorcycle may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. A risk of a crash exists if contact between the rear shock absorber adjuster and tire remains undetected, resulting in a loss of pressure. Date Range These kits were sold as accessories for certain Model Year 2018 through 2023 Softail models and shipped to Harley-Davidson dealers between March 1st, 2018 and August 22nd, 2023. Kit Fitments Tall Rear Shock (P/N 54000294): Fits ’18-later Softail® models (except FXFB, FXFBS, FLFB and FLFBS). Profile Low Rear Suspension (P/N 54000134): Fits ’18-later FLHC and FLHCS models. What Should You Do? Please contact your authorized Harley-Davidson motorcycle dealer and arrange an appointment to have your motorcycle repaired. Questions? If you have questions concerning this recall, please contact Harley-Davidson Motor Company, Inc. at 1-800-258-2464 in the U.S. or 1-414-343-4056 world-wide. (Post until September 1st, 2024) Tall Rear Shock (P/N 54000294) Profile Low Rear Suspension (P/N 54000134)

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M1604 2023-08-31 M1604: RECALL 0182 H-D P&A SOFTAIL SHOCKS Reason for Revision Refer to Table 1. Table 1. Document History Date Rev Revision (Rev) Description 2023-08-31 – Initial release Purpose for Service Bulletin This bulletin informs dealers that Harley-Davidson has learned that a defect which relates to motor vehicle safety exists in certain Parts and Accessories (P&A) Profile Low Rear Suspension (Part No 54000134) or P&A Tall Rear Shock (Part No 54000294) kits intended for installation on certain 2018–2023 Softail motorcycles. Refer to Table 3. Specifically, the fastener that retains the rear shock absorber adjuster on the vehicle may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. A risk of a crash exists if contact between the rear shock absorber adjuster and tire remains undetected, resulting in a loss of pressure. Markets Affected All markets affected. Recall Kit Ordering Information Part No 91500114 (Recall Kit, 0181 and 0182) will not be available for dealer orders at launch. Kits will be distributed in automatic wave shipments beginning on or about September 1, 2023 and continue until further notice. Part Numbers Refer to Table 2. Table 2. Affected Part Numbers Part No. Item Description 54000134 Profile Low Rear Suspension 54000294 Tall Rear Shock Table 3. P&A Kit Fitment Part No. Model Fitment 54000134 Fits ‘2018-later FLHC and FLHCSmodels Fits ‘2018-later Softail models (except 54000294 FXFB, FXFBS, FLFB, and FLFBS) Table 4. Recall Kit Number Part No. Item Description 91500114 Recall Kit, 0181 and 0182 1 2 1845156 1. 5/16 Screw 2. Locknut Figure 1. Recall Kit Parts Required Dealer Action Table 5. Action Resolution Required Actionable: Any vehicle, component or software related issues must be performed according to the service bulletin procedure. NO YES Dealer Action 1. Display Recall 0182 poster to customers. a. Retrieve Recall 0182 poster from Service Information Portal (SIP) via ( Recall_0182_Poster ). b. Print Recall 0182 poster. c. Display notice poster prominently in the customer area. 2. Verify that all dealer inventory kits (refer to Table 2 ) have been addressed per this Recall. Service Department Action – Installed Kits Tools Required: • Power Drill, 11/32 in Drill Bit, Locking Pliers (or comparable clamp), Torque Wrench NOTE In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service. LEADTECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO WARRANTY PROCESS MANAGER SERVICE SALES MANAGER PARTS MANAGER ROUTING MANAGER INITIAL HERE 1. Remove seat. See service manual. 2. See Figure 2. Install locking pliers (2) to Pre-Load Adjuster (PLA) (3) and crossmember bracket (4). 3. Remove Original Equipment (OE) ¼-20 inch screw. NOTE Use extreme caution to not damage the hydraulic hose connecting the PLA to the shock. 4. Using 11/32 inch drill bit (1), drill through crossmember bracket (4) and PLA (3). a. Using the existing hole on crossmember bracket (4) as a guide. 5. Remove locking pliers (2) and separate the PLA (3) from crossmember bracket (4). a. Remove any burrs from drilling the components. b. Clean metal chips from under the seat area. c. Using Frame Paint Touch-Up Pen (Part No. 93936) or local approved equivalent for international dealers, touch up the brackets from drilling and to prevent any corrosion from forming. d. Allow paint to dry. 2 1 3 4 1845174 1. 11/32 in drill bit 2. Locking pliers 3. PLA 4. Crossmember bracket Figure 2. Rework Mounting Hole 6. See Figure 3. Install PLA (1) to crossmember (4). 7. Install 5/16-inch screw (3) and locknut (2). Tighten. Torque: 32.8–36.3 N·m (24–27 ft-lbs) 8. Install seat. See service manual. a. After installing seat, pull upward on seat to be sure it is locked in position. 9. Return vehicle to customer and file appropriate recall claim. Refer to Credit Procedure. Service Department Action – Kits in Inventory 1. For uninstalled P&A shock assemblies, drill out the threaded hole in the adjuster with the 11/32 in drill. 2. Paint drilled area. a. Remove any burrs from drilling the component. b. Using Frame Paint Touch-Up Pen (Part No. 93936) or local approved equivalent for international dealers, touch up the brackets from drilling and to prevent any corrosion from forming. c. Allow paint to dry. 3. Return kit to inventory. 1 4 2 3 1845170 1. PLA 2. Locknut 3. 5/16 Screw 4. Crossmember bracket Figure 3. Recall Kit Installed Credit Procedure NOTE Enter bulletin number into comment section of claim. If vehicle is equipped with a shock other than part numbers listed in Table 2, see credit procedure for Inspection only. Confirm that the vehicle is involved in Safety Recall 0182 and has one of the affected shocks installed. If the status includes an open for Safety Recall 0181, perform only this recall (0182). Safety Recall 0181 will be closed automatically by Harley-Davidson once the 0182 claim is issued credit. For each vehicle involved in this recall (involvement of Vehicle Identification Number (VIN) has been verified on h-dnet.com ) and is confirmed to have one of the subject P&A shock installed, submit a recall claim per Table 6. 2 / 3 M1604 Table 6. Credit Procedure: Talon/h-dnet.com Warranty Claim System Users ITEM DATA Claim Type SRC Problem Part Number 942 Quantity Leave Blank Primary Labor Code 2861 (1) Labor Time 0.3 hours Customer Concern Code 0182 Condition Code 9981 Replacement Part Number 91500114 Quantity 1 (1) Download may be required Table 7. Credit Procedure: GDP/SAP system users ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number C Problem Part Number 942 Customer Concern Code 0182 Condition Code 9981 (1) Download may be required Upon submission of the properly completed claim, the dealer will be credited for 0.3 hours of labor time for performing the procedure, plus appropriate administrative time. Labor time for the repair includes compensation of 0.1 hours for paint pen and drill bit usage in the repair. Credit will also be issued for the recall kit (U.S. only). Submit campaign events on their own claim. Do not mix them with other warranty events. For each vehicle involved in this recall (involvement of VIN has been verified on h-dnet.com ), but recall cannot be performed due to installation of OE shock or non-Harley-Davidson accessory component. File this recall as inspection only. NOTE When submitting a claim for ‘Inspection only”, this will close out the recall. Do not make the repair at a later date and file another claim. Table 8. Credit Procedure: Talon/h-dnet.com Warranty Claim System Users – Inspection Only ITEM DATA Claim Type SRC Problem Part Number 942 Quantity Leave Blank Primary Labor Code 2865 (1) Labor Time 0.1 hours Customer Concern Code 0182 Condition Code 9982 (1) Download may be required Table 9. Credit Procedure: GDP/SAP system users ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number I Problem Part Number 942 Customer Concern Code 0182 Condition Code 9982 Upon submission of the properly completed claim, the dealer will be credited for 0.1 hours of labor time for performing the procedure, plus appropriate administrative time. Submit campaign events on their own claim. Do not mix them with other warranty events. Vehicle not involved (per H-Dnet.com ) but does have a P&A shock installed. ** Do not enter a VIN when submitting a claim for Table 10. Table 10. Credit Procedure: Talon/h-dnet.com Warranty Claim System Users ITEM DATA Claim Type SNV Problem Part Number 942 Quantity Leave Blank Primary Labor Code Leave Blank Event Detail Labor Code 8888 Labor Time 0.2 hours Customer Concern Code 0182 Condition Code 9983 Replacement Part Number 91500114 Quantity 1 Table 11. Credit Procedure: GDP/SAP system users ITEM DATA Claim Type PAM Sold Problem Part Number 942 Customer Concern Code 0182 Condition Code 9983 Labor Code 8888 Time 0.3 hours Replacement Part Number 91500114 Quantity 1 For repair of dealer inventory of uninstalled P&A recall kits, use claim Table 12. Do not enter a VIN when submitting these claims. Table 12. Credit Procedure: Talon/h-dnet.com Warranty Claim System Users ITEM DATA Claim Type SNV Problem Part Number 942 Quantity Leave Blank Primary Labor Code Leave Blank Event Detail Labor Code 8888 Labor Time 0.3 hours Customer Concern Code 0182 Condition Code 9984 Table 13. Credit Procedure: GDP/SAP system users ITEM DATA Claim Type PAM Stock Problem Part Number 942 Customer Concern Code 0182 Condition Code 9984 Labor Code 8888 Time 0.2 hours M1604 3 / 3

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Harley-Davidson Motor Company, 3700 West Juneau Ave., PO Box 653, Milwaukee, WI 53201 414/342-4680 IMPORTANT SAFETY RECALL This notice applies to your vehicle, VIN # 1HD1YBK19LB September 8th, 2023 Harley-Davidson Recall No. 0182 NHTSA Recall No. 23E063 Dear Harley-Davidson® Motorcycle Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Harley-Davidson Motor Company, Inc. has decided that a defect which relates to motor vehicle safety exists in certain P&A Profile Low Rear Suspension (P/N 54000134) or P&A Tall Rear Shock (P/N 54000294) kits intended for installation on certain Softail motorcycles. We are notifying you because our records indicate that you may have purchased one these parts as a replacement or post-sale service part for your motorcycle. Note: You may have also received a similar recall notice on your motorcycle, as Original Equipment (OE) shocks used on certain Softail motorcycles are part of recall 0181 (NHTSA 23V591). Please follow the guidance in the “What Should You Do?” section below and your dealer will ensure the proper remedy is applied to your motorcycle. What is the Issue? The fastener that retains the rear shock absorber adjuster on your motorcycle may fracture, allowing the rear shock absorber adjuster to damage the rear tire. A damaged rear tire can result in a loss of tire pressure, increasing the risk of a crash. What Should You Do? Please contact your authorized Harley-Davidson motorcycle dealer and arrange an appointment to have your motorcycle’s shock absorber adjuster fastener replaced. Recall kits are expected to begin FDTAFTTATFFADAATAFTFDDDFDTFTTDADFDDTAFFTFDFFFFATAAAFFFTFAAAFDFTTT shipping to authorized Harley-Davidson dealers in early September. To schedule an appointment to have your motorcycle repaired, please contact your Harley-Davidson dealer. The repair will be performed at no cost to you and should take less than one hour. However, due to scheduling, the dealer may require your motorcycle for a longer period. Once the service has been completed, your dealer will ask you to sign a recall claim. If you have sold your motorcycle and have an address for the current owner, it is important that you forward this notice to the new owner. Alternatively, you may contact us at the Harley-Davidson phone numbers listed below and provide us with the new contact information so that we may notify the new owner of this recall. Also, federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten (10) days. What If You Have Additional Questions or Concerns? If you previously paid to remedy the specific condition that is the subject of this recall, you may be eligible for reimbursement. For more information regarding eligibility, or if you take your motorcycle to your dealer on a mutually agreed upon date and they are unable to perform the required service to your satisfaction, please contact Harley-Davidson Motor Company, Inc. for immediate assistance at 1-800-258-2464 in the U.S. or 1-414-343-4056 world-wide. If you are still having difficulty getting your vehicle serviced in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590; or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. We regret any inconvenience this may cause you, but we are initiating this action in the interest of your personal safety and satisfaction with our products. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0182 Recall 0182 P&A Fitment Statements: • P/N 54000134 – Fits ‘18-later FLHC and FLHCS models • P/N 54000294 – Fits ‘18-later Softail® models (except FXFB, FXFBS, FLFB and FLFBS).

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IMPORTANT SAFETY RECALL INFORMATION Safety Recall Campaign 0181 – Softail Shock Adjuster Safety Recall Campaign 0182 – H-D P&A Softail Shocks To: Worldwide Dealers Roles: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager August 29, 2023 Dear Dealer: Harley-Davidson has learned that the fastener (P/N 942 or 10200673) on certain Model Year 2018 – 2023 Softail motorcycles (see chart below) may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. In addition, certain Softail motorcycles on which P&A Profile Low Rear Suspension (P/N 54000134) or P&A Tall Rear Shock (P/N 54000294) have been installed are affected. A risk of a crash exists if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall all affected motorcycles and P&A parts. The remedy is to first confirm that the motorcycles or parts are covered by this recall. If covered, perform the recommended recall update per Service Bulletin M1603 (the “Vehicle Bulletin”) or Service Bulletin M1604 (the “P&A Bulletin”) to update the shock adjuster mounting hardware. Any affected rear shock assemblies (P/N 54000138, P/N 54000134 (P&A) or 54000294 (P&A) in your service parts inventory must also be inspected. The bulletins outline the repair and credit procedures for the recall update, and additional relevant information. The recall kit (P/N 91500114) will be used for both Recall 0181 and 0182. Recall kits will begin shipping on or about 9/1/2023. Kits will not be available for dealer order at the time of launch and will be sent in wave shipments due to part availability. In the interest of our customers’ safety, and as required by federal law, you may sell but not deliver any affected motorcycles or any affected P&A shocks until the recall remedy is complete. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then separately select “0181” and “0182” Campaigns to view the VIN lists. In accordance with federal regulations administered by the National Highway Traffic Safety Administration (NHTSA) and other appropriate market-specific government agencies, Harley-Davidson or authorized Harley-Davidson dealers will provide notice to all owners of record of affected products with direction to arrange for the recall service. If you have any questions related to this recall, you can contact us at: • U.S. dealers: Call 800-664-7762 and select the appropriate prompts • International dealers: Contact their regional office We take pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable motorcycles. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0181 and Recall 0182 Recall 0181 Model Year List (production date range: 01/24/2017 to 08/07/2023) Year Models 2018 FLDE, FLHC, FLHCS, FLHCS ANV 2019 FLDE, FLHC, FLHCS 2020 FLHC, FLHCS, FXLRS 2021 FLHC, FLHCS, FXLRS 2022 FLHCS, FXLRS, FXLRST, FXRST 2023 FLHCS, FLHCS ANV, FXLRS, FXLRST Recall 0182 P&A Fitment Statements: • P/N 54000134 – Fits ’18-later FLHC and FLHCS models. • P/N 54000294 – Fits ’18-later Softail® models (except FXFB, FXFBS, FLFB and FLFBS). Key Dates: • On or about 9/1/2023: Service Bulletins will post to SIP • On or about 9/1/2023: Recall kits begin shipping • On or about 9/8/2023: Owner notification letters begin mailing

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-063 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : AUG 29, 2023 NHTSA Recall No. : 23E-063 Manufacturer Recall No. : 0182 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,282 Estimated percentage with defect : 1 % Equipment Information : Brand / Trade 1 : Harley-Davidson Model : Tall Rear Shock Part No. : 54000294 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 451. Production Dates : JAN 23, 2022 – AUG 22, 2023 Brand / Trade 2 : Harley-Davidson Model : Profile Low Rear Suspension Part No. : 54000134 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 831. Production Dates : NOV 02, 2019 – AUG 22, 2023 Part 573 Safety Recall Report 23E-063 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The fastener (P/N 942 or 10200673) on the subject parts may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The risk of a crash exists if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. Description of the Cause : Fastener (P/N 942 or 10200673) may fracture due to fatigue. Identification of Any Warning that can Occur : Operator or passenger may detect a noise from under the seat. In addition, a loose rear shock adjuster may be noted if the seat is removed. Also, if the rear shock adjuster is making contact with the rear tire, difficulty maneuvering the motorcycle may be experienced and in addition, non-typical wear may be noted on the tire. Involved Components : Component Name : Screw Component Description : Screw, Btn, Sckt Hd, Torx Component Part Number : 942 Component Name : Screw Component Description : Screw, Btn Hd SEMS, Torx, 1/4-20 x .6875 Component Part Number : 10200673 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Part 573 Safety Recall Report 23E-063 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 06/01/23 – Harley-Davidson’s (H-D’s) Technical Subcommittee (TSC) was made aware of a Service Request (SR) alleging that a rear shock adjuster on a Softail motorcycle made contact with the rear tire and eventually resulted in a loss of air pressure in the tire. 06/02/23 through 7/24/23 – the TSC investigated this matter. 07/25/23 – The TSC escalated the matter to H-D’s Field Action Committee (FAC). 08/04/23 and 08/09/23 – The TSC was informed that additional test information was available and met with members from H-D Engineering. The TSC determined that the matter still merited escalation to the FAC. 08/11/23 – The FAC escalated to H-D’s Executive Decision Authority (EDA). 08/15/23 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition due to the risk of a crash if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. 8/22/23 – H-D filed a Part 573 vehicle report that addressed the vehicle (original equipment) population potentially affected by this condition. See NHTSA Recall No. 23V591. 8/24/23 – H-D is filing this equipment recall after determining that subject shock absorbers sold as H-D Parts & Accessories could potentially be installed on models not covered by Recall 23V591. H-D has received zero warranty claims, field reports, or service reports in which contact between the P&A Shock Absorber Adjuster and rear tire was alleged. In addition, there have been no allegations of injury related to a mounting fastener fracture of the affected P&A Softail Shock Absorber Adjuster. Description of Remedy : Description of Remedy Program : Registered owners of affected P&A accessory parts will be notified of this recall and advised to schedule an appointment at a Harley-Davidson dealer to have the recall work performed. In addition, all Harley-Davidson dealers will be requested to post a recall notice in a conspicuous location at their dealership in an effort to reach non-registered customers (i.e., those who may have purchased an affected part and installed it onto one of the subject motorcycles as a post-sale accessory). Dealers will perform the remedy, to install new hardware provided in the recall kit, at no charge to the customer. The “Harley-Davidson Motor Company General Reimbursement Program for Pre-Notification Remedies” dated January 2023 will apply to this recall. How Remedy Component Differs from Recalled Component : The remedy hardware in the recall kit increases the diameter of the fastener to 5/16″. Identify How/When Recall Condition was Corrected in Production : Parts produced and/or shipped after 08/23/23 will contain revised hardware for securing the rear shock adjuster. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 29, 2023 – SEP 01, 2023 Part 573 Safety Recall Report 23E-063 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : SEP 08, 2023 – SEP 15, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-063 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : AUG 29, 2023 NHTSA Recall No. : 23E-063 Manufacturer Recall No. : 0182 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,282 Estimated percentage with defect : 1 % Equipment Information : Brand / Trade 1 : Harley-Davidson Model : Profile Low Rear Suspension Part No. : 54000134 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 831. Production Dates : NOV 02, 2019 – AUG 22, 2023 Brand / Trade 2 : Harley-Davidson Model : Tall Rear Shock Part No. : 54000294 Size : NR Function : NR Descriptive Information : These parts were sold as Harley-Davidson Parts & Accessories (i.e., service or post-sale parts) and are potentially affected by the same condition addressed in a companion vehicle recall, 23V591. The parts in the affected population utilized a 1/4″ fastener to secure the rear shock adjuster. This part was a valid fitment on select Softail models from 2018-2023. The number of affected products shipped is 451. Production Dates : JAN 23, 2022 – AUG 22, 2023 Part 573 Safety Recall Report 23E-063 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The fastener (P/N 942 or 10200673) on the subject parts may fracture, potentially allowing the rear shock absorber adjuster to contact the rear tire. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The risk of a crash exists if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. Description of the Cause : Fastener (P/N 942 or 10200673) may fracture due to fatigue. Identification of Any Warning that can Occur : Operator or passenger may detect a noise from under the seat. In addition, a loose rear shock adjuster may be noted if the seat is removed. Also, if the rear shock adjuster is making contact with the rear tire, difficulty maneuvering the motorcycle may be experienced and in addition, non-typical wear may be noted on the tire. Involved Components : Component Name : Screw Component Description : Screw, Btn, Sckt Hd, Torx Component Part Number : 942 Component Name : Screw Component Description : Screw, Btn Hd SEMS, Torx, 1/4-20 x .6875 Component Part Number : 10200673 Supplier Identification : Component Manufacturer Name : Harley-Davidson Motor Company Address : 11800 W. Capitol Drive Wauwatosa Wisconsin 53222 Country : United States Part 573 Safety Recall Report 23E-063 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Chronology : 06/01/23 – Harley-Davidson’s (H-D’s) Technical Subcommittee (TSC) was made aware of a Service Request (SR) alleging that a rear shock adjuster on a Softail motorcycle made contact with the rear tire and eventually resulted in a loss of air pressure in the tire. 06/02/23 through 7/24/23 – the TSC investigated this matter. 07/25/23 – The TSC escalated the matter to H-D’s Field Action Committee (FAC). 08/04/23 and 08/09/23 – The TSC was informed that additional test information was available and met with members from H-D Engineering. The TSC determined that the matter still merited escalation to the FAC. 08/11/23 – The FAC escalated to H-D’s Executive Decision Authority (EDA). 08/15/23 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition due to the risk of a crash if contact between the rear shock adjuster and tire remains undetected, resulting in a loss of pressure. 8/22/23 – H-D filed a Part 573 vehicle report that addressed the vehicle (original equipment) population potentially affected by this condition. See NHTSA Recall No. 23V591. 8/24/23 – H-D is filing this equipment recall after determining that subject shock absorbers sold as H-D Parts & Accessories could potentially be installed on models not covered by Recall 23V591. H-D has received zero warranty claims, field reports, or service reports in which contact between the P&A Shock Absorber Adjuster and rear tire was alleged. In addition, there have been no allegations of injury related to a mounting fastener fracture of the affected P&A Softail Shock Absorber Adjuster. Description of Remedy : Description of Remedy Program : Registered owners of affected P&A accessory parts will be notified of this recall and advised to schedule an appointment at a Harley-Davidson dealer to have the recall work performed. In addition, all Harley-Davidson dealers will be requested to post a recall notice in a conspicuous location at their dealership in an effort to reach non-registered customers (i.e., those who may have purchased an affected part and installed it onto one of the subject motorcycles as a post-sale accessory). Dealers will perform the remedy, to install new hardware provided in the recall kit, at no charge to the customer. The “Harley-Davidson Motor Company General Reimbursement Program for Pre-Notification Remedies” dated January 2023 will apply to this recall. How Remedy Component Differs from Recalled Component : The remedy hardware in the recall kit increases the diameter of the fastener to 5/16″. Identify How/When Recall Condition was Corrected in Production : Parts produced and/or shipped after 08/23/23 will contain revised hardware for securing the rear shock adjuster. Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : AUG 29, 2023 – SEP 01, 2023 Part 573 Safety Recall Report 23E-063 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : SEP 08, 2023 – SEP 15, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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