23T006 – Tires Contain Metal Fragments – Continental CrossContact LX25

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23T-006 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Continental Tire the Americas, LLC Submission Date : OCT 02, 2023 NHTSA Recall No. : 23T-006 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Continental Tire the Americas, LLC Address : 1830 Macmillan Park Drive Fort Mill SC 29707 Company phone : 704-583-4882 Population : Number of potentially involved : 3,472 Estimated percentage with defect : 11 % Tire Information : Tire Brand 1 : Continental Tire Line : CrossContact LX25 Tire Size : 235/55R18 100H Descriptive Information : Continental Tire the Americas, LLC (CTA) determined that a number of tires were produced with rubber compound that was contaminated with small metal fragments. Production Dates : APR 02, 2023 – APR 22, 2023 TIN (Tire Identification Number) Plant ID Size code Optional Code Begin M Code End M Code 1H 3L WB85 1423 1423 1H 3L WB85 1623 1623 Tire Brand 2 : Continental Tire Line : CrossContact LX25 Tire Size : 225/65R17 102H Descriptive Information : Continental Tire the Americas, LLC (CTA) determined that a number of tires were produced with rubber compound that was contaminated with small metal fragments. Production Dates : APR 02, 2023 – APR 29, 2023 TIN (Tire Identification Number) Plant ID Size code Optional Code Begin M Code End M Code 11H 0F 9HLH 1423 1723 Part 573 Safety Recall Report 23T-006 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The affected tires may contain rubber compound contaminated with small metal fragments. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A small metal fragment in the sidewall of the tire could cause damage to the textile carcass cords. The affected tires may experience a sudden loss of air pressure which could increase the risk of serious injury or death. Description of the Cause : Contaminated Zinc Oxide was supplied to the Continental Tire plant in Cuenca, Ecuador, containing small metal fragments. Identification of Any Warning that can Occur : Affected tires may develop a bulge in the sidewall. Involved Components : Component Name : ZiO (Zinc Oxide) Component Description : NR Component Part Number : NR Supplier Identification : Component Manufacturer Name : InduAtenas S.A. Address : Panamericana Norte Km 4 1/2 Cuenca Foreign States Country : Ecuador Chronology : “April 3, 2023: Xray evaluation of tires manufactured in the Continental Cuenca, Ecuador plant resulted in an unusual high number of scrapped tires. It was determined that Zinc Oxide (ZnO) material used in the rubber mixing operation was contaminated with small metal fragments causing the Xray anomalies. A quality hold was issued for all tires in the Andean region warehouses and a clean point for the ZnO material was established. Based on production traceability records, a sorting action began in the warehouses to locate the potentially affected tires. Potentially affected tires were segregated and scrapped. Part 573 Safety Recall Report 23T-006 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Aug. 8, 2023: CTA determined that not all affected tires were identified during the warehouse sorting action. Some of the affected tires were sold in the Andean region and some tires were shipped to warehouses in the USA. Aug. 9, 2023: A quality hold was placed on all inventory of Cuenca produced tires stored in the USA warehouses. A sorting action began to find the remaining affected tires. September, 2023: It was determined that two tire articles with potentially affected tires were sold in the USA market. On Sept. 25, 2023, Continental Tire’s Product Integrity Committee met and reviewed this matter. The Committee made a determination that a safety risk exists and therefore, to recall the affected tires in the USA and the Andean region. CTA is not aware of any field complaints for this condition, and has not received any reports of property damage or personal injury claims for the affected products.” Description of Remedy : Description of Remedy Program : CTA will conduct a safety recall campaign to replace the subject tires that have been sold as replacement tires or are in tire dealer inventories. All known customers, distributors, dealers and independent outlets will receive notification of the campaign, instructions on how to identify the subject tires, information regarding removal of the subject tires from service, and instructions on the return/disposal of affected tires. CTA will offer to reimburse the replacement cost for any customer who, prior to this campaign, replaced these tires due to the condition described above. How Remedy Component Differs from Recalled Component : The remedy tires were produced with non-contaminated ZnO. Identify How/When Recall Condition was Corrected in Production : A clean point for the ZnO material was established in April, 2023. Recall Schedule : Description of Recall Schedule : CTA will notify distributors, as well as all independent outlets that are authorized to replace the tires that are the subject of this recall, of their responsibilities in accordance with Section 573.6(c)(9). Distributors and outlets will be instructed to return affected tires to CTA for disposal. Planned Dealer Notification Date : OCT 30, 2023 – NOV 03, 2023 Planned Owner Notification Date : NOV 27, 2023 – NOV 30, 2023 Part 573 Safety Recall Report 23T-006 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported

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Page 1 of 4 IMPORTANT SAFETY RECALL NOTICE Continental Product Service Information Bulletin PSIB 09_23 Continental Tire the Americas, LLC – Voluntary Tire Recall To: Continental Authorized Tire Distributors and Dealers Continental Tire the Americas, LLC (“CTA”) announced a voluntary recall involving 3,472 passenger tires after discovering that tires with contaminated rubber compound were sold into the USA market. The affected tires may contain rubber compound contaminated with small metal fragments. A small metal fragment in the sidewall of the tire could cause damage to the textile carcass cords. Tires may develop a bulge in the sidewall. The affected tires may experience a sudden loss of air pressure which could increase the risk of serious injury or death. Tires have been sold as replacement tires or are still in dealer inventories. Please read this notice carefully and follow the steps outlined in the instructions below. CTA requests your assistance in: 1. Identifying 2. Removing and Replacing 3. Returning 4. Miscellaneous The following instructions will outline the details of this program. 1. Identifying Tires by DOT and DOT Week 1.1 Identification of Subject Tires The product affected is identified in the table below, tires must match DOT and DOT Week, in order to be part of the recall: Note: No other tire sizes, production periods or product lines are affected. Page 2 of 4 Tires made for use in the United States are required to have the DOT serial number with production week and year on one sidewall of the tire near the rim. The following sample shows a tire manufactured during the 14th week of 2023. Example of DOT Serial Number Identification: The Continental 235/55 R18 CrossContact LX25 is identified as follows: Product Line: 235/55 R18 CrossContact LX25 DOT TIN: 1H 3L WB85 1423 Article No.: 15491450000 1H 3L WB85 14 23 Year of Manufacture (2023) Week of Manufacture Tire Type Code Tire Size Code Manufacturer’s Plant Code 1.2 Direct Customers We ask each direct customer or distributor to inspect their on hand new tire inventory, searching for tires meeting this recall criteria, if any tires identified meeting this recall criteria: DOT and DOT week, return these tires to CTA. 1.3 End Consumers CTA will begin notifying end consumers identified as having purchased affected tires. End consumers will be directed to contact the dealer where they purchased their tire to schedule an appointment for having a replacement tire installed on their vehicle. In case you are contacted, we request your assistance in verifying that the tire is included in this program and removing, replacing, and returning all identified tires. We ask distributors to forward this information to all their locations and to their dealers. We request that dealers research their sales records for end consumers who may have purchased one of the subject tires. If end consumers are identified, call CTA Customer Relations toll-free number 1-888-799-2168 or email to [email protected] with the following consumer information: • End consumer name, address, and phone number. • Quantity of subject tires sold to that end consumer. • Tire line, size and Full DOT serial number (if available). • Date of tire(s) sale. CTA will then notify these end consumers with the program information. Page 3 of 4 2. Removing and Replacing Affected Tires 2.1 Removing Recall Tires You are requested to remove from use all recall tires which you identify as included in this recall program. 2.2 Replacing Recall Tires You are requested to replace all affected tires with replacement tires of the same size and service description as those originally fitted. We intend to replace the affected tire(s) with a new Continental Tire(s) with the same article number from an unaffected production week. The tires must meet DOT and DOT Week in order to be part of the recall. CTA authorized dealers should order replacement Continental tires through their CTA Inside Sales Representative at 1-800-321-7575. 2.3 Previously Replaced Tires In case the consumer has already replaced a tire that is included in this program and is seeking reimbursement, please refer them to our website www.continentaltire.com and tell them to scroll to the bottom of the page and click on the “Tire Recall Information” link for all information pertaining to this recall program. You may also contact CTA Customer Relations at 1-888-799-2168 for assistance. 3 Tire Return and Disposal All tires that are identified as included in this program must be returned to CTA for disposal. Credit will only be issued once the recall tires have been received, inspected, and verified. 3.1 Direct Customer and Distributor Procedure The direct customer or distributor returning tires subject to this recall program are to ship these tires with a separate pickup or segregated on different pallets from their normal warranty returns. (Note: for normal warranty returns continue to follow all current procedures). Attach a copy of the CTA Limited Warranty Claim Form (2469V) to each tire or complete the claim electronically using the online warranty system available on Contilink found at www.contilink.com. (National Account Car Dealers use www.conticarlink.com) You must indicate “Safety Campaign” from the Dropdown Menu in the Reason for Removal field. For clear identification write “RECALL” on Tread, and “RECALL COMPANION” on Tread for companion tires. The direct customer or distributor returning tires from inventory are to ship the tires weekly. a) The preferred shipping method is in quantities of seven or more tires. When shipping with this method, call (800) 251-4472 (USA only) to schedule a pickup, reference code “RECALL”. CTA will be billed for the freight charges. Please remember to verify the tire count before signing the Bill of Lading (BOL). b) Quantities of six or less, call 1-888-799-2168 and request a pre-paid shipping label. Ship tires to: Continental Tire the Americas, LLC. Ref. Code: RECALL 854 Paragon Way Rock Hill, SC 29730 Page 4 of 4 3.2 Indirect Customers and Dealer Procedure Each dealer should return all subject tires following their normal warranty and credit return process. 3.3 Return of Tires from Outside the Continental US Dealers in Hawaii, Alaska, and Puerto Rico, or any other tire dealer needing additional assistance should call 1-888-799-2168 regarding return of a tire. 4 Miscellaneous 4.1 Credit CTA will provide credit for the subject tires after having been received, inspected, and verified. You will receive full credit for the dealer’s acquisition price of the approved Continental replacement tires. In addition, a $10.00 per tire handling commission on all approved returns submitted electronically and $30.00 per tire to be granted to dealer for mounting and balancing. Tires not meeting the DOT and DOT Week are NOT eligible for credit. 4.2 Sale of Affected Tires Continental Tire is required to advise you of the following information and obligations of the Dealer: Be advised that pursuant to 49 CFR 573.11 and 573.12 you are prohibited from selling any new or used noncompliant tires that are subject to the recall program described in this notice. Be advised that pursuant to 49 CFR 573.10 you are further required to notify NHTSA of the sale of any new or used noncompliant tires subject to the recall program described in this notice to: Associate Administrator for Safety Assurance, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to www.safercar.gov We greatly appreciate your assistance in this matter and CTA would like to thank you. Sincerely, Continental Tire the Americas, LLC. 1830 MacMillan Park Drive Ft. Mill, SC 29707

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Page 1 of 2 Public Mr. Sample All Street 10 123456 Owner city IMPORTANT SAFETY RECALL NHTSA Recall ID: 23T006 Dear Customer, Date: 10/24/2023 This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Continental Tire the Americas, LLC (“CTA”) has determined that some tires with a nonconformance were sold into the USA market which relates to motor vehicle safety in certain Continental brand passenger tires. You have been identified as the potential owner of an affected tire. CTA has initiated a safety recall to remove these tires from service. The list of affected products, DOTs and DOT Weeks are below. Please read this notice carefully and follow the steps outlined in the instructions below. Why is CTA Taking this Action? CTA has determined that the affected tires may contain rubber compound contaminated with small metal fragments. Tires may develop a bulge in the sidewall. The affected tires may experience a sudden loss of air pressure which could increase the risk of serious injury or death. Tires have been sold as replacement tires or are still in dealer inventories. The tires must match DOT and DOT Week in order to be part of the recall. 1. DOT serial number, also known as the Tire Identification Number, or TIN is found on the sidewall of each tire, close to the rim area. If the week and year of manufacture is not present on one side, it will be located on the opposite side of the tire. Fig. 1: DOT identification: 1H3LWB85 and DOT Week:1423 – Production week 14 of year 2023. Please note: the picture provided is only an example. You should visit your authorized dealer for an inspection of your tire(s). Page 2 of 2 Public What Should You Do? If you have one of the suspect tires, please contact the car dealer or tire dealer where you purchased your tire(s), they will inspect and confirm if a tire is part of this recall. This is especially important if you notice a bulge in the sidewall. Your dealer will then remove and replace with another new Continental Tire(s) not affected by the condition. The time required to determine if the tire is part of the RECALL is only a few minutes and approximately sixty (60) minutes if replacement is required. If your car dealer cannot assist you, or to locate a CTA authorized dealer near you, please consult our website, www.continentaltire.com and select “Store Finder” or call CTA – Customer Relations at 1-888-799- 2168. If you have disposed of the affected tire already or sold the vehicle on to which it was mounted, please contact CTA – Customer Relations at 1-888-799-2168 with the name and address of the new owner. What Will CTA Do For You? If you have an affected tire in service on the date you receive this notice, CTA through your tire dealer, will replace the affected tire with a new tire of the same or equivalent size and description free of charge through July 31, 2024, including mounting, balancing and taxes. In the event that you need a direct reimbursement after receiving authorization from CTA – Customer Relations, the Reimbursement Request Form is available at www.continentaltire.com, scroll to the bottom of the page and click on “Tire Recall Information” or you may request a form by calling CTA – Customer Relations at 1-888-799-2168. The tire(s) must meet DOT and DOT Week in order to be part of the recall. For reimbursement requests submitted after July 31, 2024, CTA will pay you a prorated portion based on the percentage of useable tread remaining on the tire you are replacing. If you believe that CTA has failed or is unable to remedy the defect without charge within 60 days after your receipt of this notice, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590, or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. Federal law requires that any vehicle leaser receiving this recall notice must forward a copy of this notice to the lessee by First Class Mail within ten days of your receipt of this notice. We apologize for any inconvenience that this action may cause you. Because we are concerned about your safety, we urge you to take immediate action. Thank you in advance for your cooperation. If you have any questions about these instructions, please refer to our website http://continentaltire.custhelp.com or contact CTA – Customer Relations at 1-888-799-2168 for assistance. Sincerely, Continental Tire the Americas, LLC 1830 MacMillan Park Drive Ft. Mill, SC 29707

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