Recall 0183 – Fuel Sensor May Leak Fuel – 2023 Harley-Davidson X350 RA Motorcycles

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M1609 2023-10-11 M1609: RECALL 0183 – X350 RA, X 350, X 500 FUEL SENSOR Reason for Revision Refer to Table 1. Table 1. Document History Date Rev Revision (Rev) Description 2023-10-11 – Initial release Purpose for Service Bulletin This bulletin informs dealers that Harley-Davidson has learned that the fuel sensor may leak on certain 2023 model X350 RA, X 350, and X 500 vehicles. A fuel leak in the presence of an ignition source may lead to a fire. Vehicles Affected 2023 LWZ: X350 RA (LWZX350RA), X 350 (HD350-10), X 500 (HD500-10A) Markets Affected United States and China. Part Numbers Refer to Table 2. Table 2. Affected Part Numbers Part No. Item Description HD50002P420000 Gasket, fuel sensor Table 3. Recall Kit Part Numbers Part No. Item Description 91500115 Recall Kit 0183, Fuel Sensor Required Dealer Action Table 4. Action Resolution Required Actionable: Any vehicle, component or software related issues must be performed according to the service bulletin procedure. NO YES REMOVE 1. Drain fuel tank. See service manual. 2. Remove seat. See service manual. 3. Remove cable strap and screw from battery hold down ground strap. See service manual. 4. Remove fuel tank seat tang screws. See service manual. a. Remove rubber backing plate, isolators and dowels from the tank tab. 5. Remove seat catch. See service manual. NOTE See vehicle’s Service Manual and Electrical Diagnostic Manual (EDM) for appropriate procedure and connector locations. 6. Lift rear of fuel tank and pull back slightly. Disconnect the following: a. Remove fuel filter holder from bracket. b. Disconnect fuel lever sensor connector. c. Disconnect fuel pump connector. d. Disconnect fuel line. e. Reposition clamp and remove overflow hose from tank. f. Remove hose from tip over valve. 7. Remove fuel level sensor screws and washers. See service manual. a. Remove existing fuel level sensor gasket. INSTALL 1. Install new fuel level sensor gasket and screws. See Service manual. a. Tighten. Torque: 5.5 N·m (49 in-lbs) NOTE In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service. LEADTECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO WARRANTY PROCESS MANAGER SERVICE SALES MANAGER PARTS MANAGER ROUTING MANAGER INITIAL HERE 2. Install fuel tank on vehicle with rear of tank lifted. Connect the following: a. Install hose from tip over valve. b. Install overflow hose to tank and reposition clamp. c. Connect fuel line. d. Connect fuel pump connector. e. Connect fuel lever sensor connector. f. Install fuel filter holder to bracket. 3. Position fuel tank forward, make sure front tab goes under front section of frame. 4. Install rubber backing plate isolators and dowels. 5. Install seat catch and screws. Tighten. Torque: 10 N·m (89 in-lbs) 6. Install side covers. Tighten. Torque: 10 N·m (89 in-lbs) 7. Install cable strap and screw to battery hold down ground strap. See service manual. Credit Procedure NOTE For each vehicle involved in this recall (involvement of Vehicle Identification Number (VIN) has been verified on h-dnet.com ), submit a recall claim per Table 5. Table 5. Credit Procedure: H-dnet.com and Talon System Users ITEM DATA Claim Type SRC Problem Part Number HD50002P420000 Quantity Leave Blank Primary Labor Code 3552 (1) Labor Time 0.5 hours Customer Concern Code 0183 Condition Code 9981 Replacement Part Number 91500115 Quantity 1 (1) Download may be required Table 6. Credit Procedure: GDP/SAP System Users ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number R Problem Part Number HD50002P420000 Customer Concern Code 0183 Condition Code 9981 Upon submission of the properly completed claim, you will be credited for 0.5 hours of labor time for performing the procedure, plus appropriate administrative time. Credit will also be issued for the recall kit (U.S. only). Submit campaign events on their own warranty claim. Do not mix them with other warranty events. Return Parts Hold all claimed parts for 60 days from date of credit issued for possible field inspection and/or request to return to factory. After 60 days, destroy and discard the parts. 2 / 2 M1609

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-666 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : OCT 02, 2023 NHTSA Recall No. : 23V-666 Manufacturer Recall No. : 0183 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,139 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Harley-Davidson X350 RA Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : Certain X350 RA motorcycles shipped on or before 08/30/2023 are part of the recall population. Motorcycles shipped after this date utilize a new gasket on the fuel sensor and are not included in this recall. The number of motorcycles in the affected population is 1,139. Production Dates : JUN 22, 2022 – OCT 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fuel sensor (HD50800P420000) mounted on the bottom of the fuel tank on affected motorcycles may leak. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fuel leak in the presence of an ignition source may lead to a fire. Description of the Cause : There may not be an adequate seal between the fuel sensor (HD50800P420000) and the bottom of the fuel tank. Identification of Any Warning that can Occur : Staining or accumulation of debris on underside of tank (signaling fuel weeping) my be noted. Involved Components : Part 573 Safety Recall Report 23V-666 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fuel Sensor Component Description : Fuel Sensor Component Part Number : HD50800P420000 Supplier Identification : Component Manufacturer Name : Zhejiang Qianjiang Motorcycle Co., LTD Address : Wenling Economic Development District Wenling, Zhejiang Foreign States Country : China Chronology : 07/06/2023 – Harley-Davidson’s (H-D) Technical Subcommittee (TSC) is made aware of a field report alleging that there was a leak from a motorcycle fuel tank. 07/07 – 09/12/2023 – The TSC received additional field reports and launched an internal investigation into this matter. There were 29 known field reports related to this condition. We are not aware of any crashes, injuries, or fires associated with this condition. 09/12/2023 – Upon completion of the investigation, TSC escalated the matter to H-D’s Field Action Committee (FAC) for further consideration. 09/19/2023 – The FAC reviewed the TSC’s findings and analysis and escalated the matter to H-D’s Executive Decision Authority (EDA). 09/25/2023 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition. Description of Remedy : Description of Remedy Program : The only affected motorcycles in the recall population are part of the Harley-Davidson Riding Academy and owned by independent, authorized Harley-Davidson dealers for use in a motorcycle riding education program. Owners of affected motorcycles (dealers) will be advised to complete the recall service and will be reimbursed for this work. Pursuant to 49 CFR 577.11(e), Harley-Davidson requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty. Accordingly, no person would be eligible for reimbursement pursuant to 573.13. Part 573 Safety Recall Report 23V-666 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recall kit will include a new gasket for the fuel sensor. Identify How/When Recall Condition was Corrected in Production : On 08/30/2023, all X350 RA motorcycles in inventory were held and the recall remedy was subsequently executed on those motorcycles. All future X350 RA motorcycles manufactured will contain the updated fuel sensor gasket. Recall Schedule : Description of Recall Schedule : Because all of the affected motorcycles are owned by independent, authorized Harley-Davidson dealers, Harley-Davidson will send both dealer notices and owner notices to affected dealers. Dealer notifications will occur between 10/10 and 10/13/2023. Owner notifications will occur between 10/16 and 10/20/2023. Planned Dealer Notification Date : OCT 10, 2023 – OCT 13, 2023 Planned Owner Notification Date : OCT 16, 2023 – OCT 20, 2023 * NR – Not Reported

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M1609 2023-10-16 M1609 (REV A): RECALL 0183 – X350 RA, X 350, X 500 FUEL SENSOR Reason for Revision Refer to Table 1. Table 1. Document History Date Rev Revision (Rev) Description 2023-10-16 A Update kit availability. * Updated: Kit Availability 2023-10-13 – Initial release Purpose for Service Bulletin This bulletin informs dealers that Harley-Davidson has learned that the fuel sensor may leak on certain 2023 model X350 RA, X 350, and X 500 vehicles. A fuel leak in the presence of an ignition source may lead to a fire. Vehicles Affected 2023 LWZ: X350 RA (LWZX350RA), X 350 (HD350-10), X 500 (HD500-10A) Markets Affected United States and China. Part Numbers Refer to Table 2. Table 2. Affected Part Numbers Part No. Item Description HD50002P420000 Gasket, fuel sensor Table 3. Recall Kit Part Numbers Part No. Item Description 91500115 Recall Kit 0183, Fuel Sensor Kit Availability Recall Kit (Part No. 91500115) is not currently available. Timing for the kit is not confirmed at this time. This Service Bulletin will be updated once timing and distribution of the kit are confirmed. Required Dealer Action Table 4. Action Resolution Required Actionable: Any vehicle, component or software related issues must be performed according to the service bulletin procedure. NO YES REMOVE 1. Drain fuel tank. See service manual. 2. Remove seat. See service manual. 3. Remove cable strap and screw from battery hold down ground strap. See service manual. 4. Remove fuel tank seat tang screws. See service manual. a. Remove rubber backing plate, isolators and dowels from the tank tab. 5. Remove seat catch. See service manual. NOTE See vehicle’s Service Manual and Electrical Diagnostic Manual (EDM) for appropriate procedure and connector locations. 6. Lift rear of fuel tank and pull back slightly. Disconnect the following: a. Remove fuel filter holder from bracket. b. Disconnect fuel lever sensor connector. c. Disconnect fuel pump connector. d. Disconnect fuel line. e. Reposition clamp and remove overflow hose from tank. f. Remove hose from tip over valve. NOTE In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service. LEADTECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO WARRANTY PROCESS MANAGER SERVICE SALES MANAGER PARTS MANAGER ROUTING MANAGER INITIAL HERE 7. Remove fuel level sensor screws and washers. See service manual. a. Remove existing fuel level sensor gasket. INSTALL 1. Install new fuel level sensor gasket and screws. See Service manual. a. Tighten. Torque: 5.5 N·m (49 in-lbs) 2. Install fuel tank on vehicle with rear of tank lifted. Connect the following: a. Install hose from tip over valve. b. Install overflow hose to tank and reposition clamp. c. Connect fuel line. d. Connect fuel pump connector. e. Connect fuel lever sensor connector. f. Install fuel filter holder to bracket. 3. Position fuel tank forward, make sure front tab goes under front section of frame. 4. Install rubber backing plate isolators and dowels. 5. Install seat catch and screws. Tighten. Torque: 10 N·m (89 in-lbs) 6. Install side covers. Tighten. Torque: 10 N·m (89 in-lbs) 7. Install cable strap and screw to battery hold down ground strap. See service manual. Credit Procedure NOTE For each vehicle involved in this recall (involvement of Vehicle Identification Number (VIN) has been verified on h-dnet.com ), submit a recall claim per Table 5. Table 5. Credit Procedure: H-dnet.com and Talon System Users ITEM DATA Claim Type SRC Problem Part Number HD50002P420000 Quantity Leave Blank Primary Labor Code 3552 (1) Labor Time 0.5 hours Customer Concern Code 0183 Condition Code 9981 Replacement Part Number 91500115 Quantity 1 (1) Download may be required Table 6. Credit Procedure: GDP/SAP System Users ITEM DATA Claim Type Recall Claim Fix ID-Found in Recall Number R Problem Part Number HD50002P420000 Customer Concern Code 0183 Condition Code 9981 Upon submission of the properly completed claim, you will be credited for 0.5 hours of labor time for performing the procedure, plus appropriate administrative time. Credit will also be issued for the recall kit (U.S. only). Submit campaign events on their own warranty claim. Do not mix them with other warranty events. Return Parts Hold all claimed parts for 60 days from date of credit issued for possible field inspection and/or request to return to factory. After 60 days, destroy and discard the parts. 2 / 2 M1609

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IMPORTANT SAFETY RECALL INFORMATION Safety Recall Campaign 0183 – Fuel Sensor on 2023 X350 RA, X 350, and X500 Motorcycles To: US and China Dealers Roles: Dealer Operator, General Manager, All P&A Roles, All Service Roles, Vehicle Sales Manager October 10, 2023 Dear Dealer: Harley-Davidson has learned that the FUEL SENSOR (P/N HD50800P420000) on certain Model Year 2023 X350 RA (Riding Academy), X 350, and X 500 motorcycles may leak. A fuel leak in the presence of an ignition source may lead to a fire. IMPORTANT: If you choose to operate the motorcycle before this safety recall service has been completed, to reduce the risk associated with this condition, we recommend that you inspect the underside of the fuel tank to ensure no leaking is present. We have voluntarily declared that this condition constitutes a safety defect to allow us to formally recall (Campaign 0183) all affected motorcycles. The remedy is to first confirm that the motorcycles are covered by this recall. If covered, perform the recommended recall update per Service Bulletin M1609 (the “Bulletin”). As part of Campaign 0183, any affected fuel sensors (part number HD50800P420000) in your service parts inventory must also be remedied. The bulletin outlines the repair and credit procedures for the recall update, and additional relevant information. The recall kit (part number 91500115) will be used for Recall 0183. Recall kits will be available for dealer order beginning October 16, 2023. Please refer to H-Dnet / My Toolbox / Warranty Campaign Center. Select “Safety Campaign Open VIN list,” then select “0183” Campaigns to view the VIN list. In accordance with federal regulations administered by the National Highway Traffic Safety Administration (NHTSA) and other appropriate market-specific government agencies, Harley-Davidson will provide notice to all owners of record of affected products with direction to arrange for the recall service. If you have any questions related to this recall, you can contact us at: • U.S. dealers: Call 800-664-7762 and select the appropriate prompts • China dealers: Contact your regional office We take pride in the quality standards and controls we employ in our drive to lead the industry and deliver the world’s most desirable motorcycles. Thank you for your cooperation. Sincerely, Harley-Davidson Motor Company, Inc. Recall 0183 Recall 0183 Model Year List (production date range: June 22, 2022 to August 21, 2023) Year Model Market 2023 X350 RA United States 2023 X 350 China 2023 X 500 China Key Dates: • Between October 10 and October 13, 2023 – Dealer Communication and Service Bulletin released. • Between October 16 and October 23, 2023 – Owner Letters mailed. • October 16, 2023 – Recall Kits available for order.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-666 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Harley-Davidson Motor Company Submission Date : OCT 17, 2023 NHTSA Recall No. : 23V-666 Manufacturer Recall No. : 0183 Manufacturer Information : Manufacturer Name : Harley-Davidson Motor Company Address : 3700 W. Juneau Avenue Milwaukee WI 53201-0653 Company phone : (414) 343-4056 Population : Number of potentially involved : 1,139 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2023-2023 Harley-Davidson X350 RA Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS Descriptive Information : Certain X350 RA motorcycles shipped on or before 08/30/2023 are part of the recall population. Motorcycles shipped after this date utilize a new gasket on the fuel sensor and are not included in this recall. The number of motorcycles in the affected population is 1,139. Production Dates : JUN 22, 2022 – OCT 10, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The fuel sensor (HD50800P420000) mounted on the bottom of the fuel tank on affected motorcycles may leak. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : A fuel leak in the presence of an ignition source may lead to a fire. Description of the Cause : There may not be an adequate seal between the fuel sensor (HD50800P420000) and the bottom of the fuel tank. Identification of Any Warning that can Occur : Staining or accumulation of debris on underside of tank (signaling fuel weeping) my be noted. Involved Components : Part 573 Safety Recall Report 23V-666 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : Fuel Sensor Component Description : Fuel Sensor Component Part Number : HD50800P420000 Supplier Identification : Component Manufacturer Name : Zhejiang Qianjiang Motorcycle Co., LTD Address : Wenling Economic Development District Wenling, Zhejiang Foreign States Country : China Chronology : 07/06/2023 – Harley-Davidson’s (H-D) Technical Subcommittee (TSC) is made aware of a field report alleging that there was a leak from a motorcycle fuel tank. 07/07 – 09/12/2023 – The TSC received additional field reports and launched an internal investigation into this matter. There were 29 known field reports related to this condition. We are not aware of any crashes, injuries, or fires associated with this condition. 09/12/2023 – Upon completion of the investigation, TSC escalated the matter to H-D’s Field Action Committee (FAC) for further consideration. 09/19/2023 – The FAC reviewed the TSC’s findings and analysis and escalated the matter to H-D’s Executive Decision Authority (EDA). 09/25/2023 – Based upon the information developed during the investigation, the EDA authorized a voluntary recall to address this condition. Description of Remedy : Description of Remedy Program : The only affected motorcycles in the recall population are part of the Harley-Davidson Riding Academy and owned by independent, authorized Harley-Davidson dealers for use in a motorcycle riding education program. Owners of affected motorcycles (dealers) will be advised to complete the recall service and will be reimbursed for this work. Pursuant to 49 CFR 577.11(e), Harley-Davidson requests that it be exempt from providing a notification of a reimbursement plan. Any pre-notification product failure would have been addressed under the manufacturer’s limited warranty. Accordingly, no person would be eligible for reimbursement pursuant to 573.13. Part 573 Safety Recall Report 23V-666 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 How Remedy Component Differs from Recalled Component : The recall kit will include a new gasket for the fuel sensor. Identify How/When Recall Condition was Corrected in Production : On 08/30/2023, all X350 RA motorcycles in inventory were held and the recall remedy was subsequently executed on those motorcycles. All future X350 RA motorcycles manufactured will contain the updated fuel sensor gasket. Recall Schedule : Description of Recall Schedule : Because all of the affected motorcycles are owned by independent, authorized Harley-Davidson dealers, Harley-Davidson will send both dealer notices and owner notices to affected dealers. Dealer notifications will occur between 10/10 and 10/13/2023. Owner notifications will occur between 10/23 and 11/01/2023. Planned Dealer Notification Date : OCT 10, 2023 – OCT 13, 2023 Planned Owner Notification Date : OCT 23, 2023 – NOV 01, 2023 * NR – Not Reported

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