23E089 – Drawer System Brackets Not Secured Properly – DECKED CargoGlide Drawer System Brackets

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23E-089
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : DECKED
Submission Date : NOV 20, 2023
NHTSA Recall No. : 23E-089
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name : DECKED
Address : 110 Lindsay Circle
Ketchum ID 83340
Company phone : 8060251
Population :
Number of potentially involved : 200
Estimated percentage with defect : 100 %
Equipment Information :
Brand / Trade 1 : DECKED
Model : CargoGlide to Drawer System Brackets
Part No. : A0100-XCGB-BLK
Size : NR
Function : Mounting
Descriptive Information : Brackets used to securely mount CargoGlide product onto DECKED Drawer
System.
The brackets are designed to have studs press-fit into the metal to support the
CargoGlide unit when extended. The brackets have holes that are slightly too
large and as a result, the studs can spin loose when tightened down and
potentially come loose and pull through the holes. If enough of the studs failed
and pulled through the bracket then the CargoGlide unit could come dislodged
from the Drawer System when loaded and extended beyond the tailgate which
would create a safety hazard to the operator.
This issue was discovered during product testing on 11/13.
DECKED is reaching out to all 200 customers that have purchased these brackets
to date to notify them of the safety hazard and instruct them not to use the
brackets and to take the brackets + CargoGlide unit off of the Drawer System if
they have installed in their truck. DECKED has made, tested, and approved a new
design of bracket that mounts properly; all customers will receive the brackets
free of charge.
Production Dates : OCT 01, 2023 – OCT 31, 2023
Part 573 Safety Recall Report 23E-089 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Defect :
Description of the Defect : Brackets secure CargoGlide unit to the top of the Drawer System using press-fit
studs mounted into the metal brackets. To work properly, the holes in the
brackets must be sized precisely in order to maintain properly engagement
with the press-fit studs. The brackets received for production were out of spec
(holes were too large) and therefore product testing revealed that the studs
could spin loose when tightened and even pull through the brackets with
sufficient force applied.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : The main risk is that the studs in the bracket come loose and are pulled
through when supporting a CargoGlide unit that is loaded and extended
beyond the end of the truck’s tailgate. If enough studs failed in such a
scenario, the unit could become detached and fall out of the truck towards an
operator. Especially with a significant load on the tray, this creates the
potential risk of a heavy load falling out of a truck towards someone.
Description of the Cause : Holes made in the brackets at a supplier were out of spec (too large) to
properly secure the studs. DECKED has remedied the sizing of the holes with
this supplier and also sourced studs with a greater tolerance to prevent such
manufacturing defects from creating a safety risk in the future.
Identification of Any Warning
that can Occur :
Bolts can become loose during installation – notably they will spin within the
bracket hole as the customer is tightening the CargoGlide unit onto the
brackets.
Involved Components :
Component Name : CargoGlide to Full Size Drawer System – cabside
Component Description : Secures CargoGlide to Full Size Drawer System at the cabside of the truck bed
Component Part Number : DKD013-0501
Component Name : CargoGlide to Full Size Drawer System – middle
Component Description : Secures CargoGlide to Full Size Drawer System at the middle of the truck bed
Component Part Number : DKD013-0502
Part 573 Safety Recall Report 23E-089 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Component Name : CargoGlide to Full Size Drawer System – tailgate
Component Description : Secures CargoGlide to Full Size Drawer System at the tailgate side of the truck
bed
Component Part Number : DKD013-0503
Component Name : CargoGlide to Midsize Drawer System – cabside
Component Description : Secures CargoGlide to Midsize Drawer System at the cabside of the truck bed
Component Part Number : DKD013-0504
Component Name : CargoGlide to Midsize Drawer System – middle
Component Description : Secures CargoGlide to Midsize Drawer System at the middle of the truck bed
Component Part Number : DKD013-0505
Component Name : CargoGlide to Midsize Drawer System – tailgate
Component Description : Secures CargoGlide to Midsize Drawer System at the tailgate side of the truck bed
Component Part Number : DKD013-0506
Supplier Identification :
Component Manufacturer
Name : Folded Metal
Address : 146 Old Hwy 91 STE 1
Hurricane Utah 84737
Country : United States
Chronology :
On Friday 11/10/23, DECKED received notice from a customer attempting to use these brackets for installation
that the studs in the brackets were spinning when they attempted to tighten down a locking nut in order to
mount the CargoGlide unit. DECKED engineering department immediately began testing and was able to
identify the issue with sample parts.
Further inspection showed the that brackets provided for production builds had holes that were approximately
0.005″ out-of-spec vs. provided drawings which put them out of tolerance for the studs being used in the
Part 573 Safety Recall Report 23E-089 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
application. Further testing was conducted to measure pull strength of the studs on Monday, 11/13/23 after
which it was determined that a full product recall was required.
Description of Remedy :
Description of Remedy Program : Replacement brackets will be sent to all affected customers free of charge.
These brackets have a larger press-fit stud which has significantly more
material keeping the stud mounted into the bracket. DECKED engineering
has determined that these new studs work properly with the brackets
supplied, resulting in no looseness and a pull out strength of XXX.
Replacement of the brackets can be accomplished by the customer and
involved removing the CargoGlide unit, un-installing the defective brackets
and installing the replacement brackets. Afterwards, the same CargoGlide
unit can be installed onto the new brackets and the old brackets can be
discarded.
All 200 brackets sold and shipped out were sent directly to customers that
ordered off of DECKED’s own website. DECKED will contact all these
customers directly to inform them of the product recall and notify them of
the replacement process.
How Remedy Component Differs
from Recalled Component :
Remedy components have larger studs which is indicated by the size of the
material on the underside of each bracket.
Identify How/When Recall Condition
was Corrected in Production :
The larger press-fit studs were sourced and installed along with a new,
more precise press to ensure the correct tonnage is applied to the studs
every time on the line.
Recall Schedule :
Description of Recall Schedule : DECKED will begin calling customers as soon as possible to notify them of
the impending safety hazard. Official notification via email and mail will
be sent as soon as this recall notice is approved by NHTSA
Planned Dealer Notification Date : NOV 27, 2023 – DEC 31, 2023
Planned Owner Notification Date : NOV 20, 2023 – DEC 31, 2023
Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or
installation in new motor vehicles or new items of motor vehicle equipment:
Part 573 Safety Recall Report 23E-089 Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Name : NR
Address : NR
NR
Country : NR
Company Phone : NR
* NR – Not Reported

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