December 1, 2023 NHTSA CAMPAIGN NUMBER: 23V805000
Obstructed Sensor May Cause Unexpected Braking
A driver assist system that does not function properly may engage the brakes unexpectedly or fail to engage the brakes as intended, increasing the risk of a crash.
NHTSA Campaign Number: 23V805
Manufacturer Prevost
Car (US) Inc.
Components FORWARD COLLISION AVOIDANCE, STRUCTURE
Potential Number of Units Affected 183
Summary
Prevost Car (US) Inc. (Prevost) is recalling certain 2024 H3-45 and 2022-2024 H3-45 VIP motorcoaches equipped with Prevost Driver Assist. The radar sensor may be obstructed by an incorrect front bumper trim panel, causing the driver assist system to not function properly.
Remedy
Prevost will inspect and replace the front bumper panel as necessary, free of charge. Owner notification letters are expected to be mailed January 24, 2024. Owners may contact Prevost customer service at 1-866-870-2046. Prevost’s number for this recall is SR23-43.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Prevost Technical Publications
Chronology :
2023-09-12 One field report was received. The field report indicated that two identical MY2024 Prevost H3-45 vehicles, both equipped with Prevost Driver Assist, had different front bumper trim panels. One vehicle had an opening in its trim panel for the radar sensor, while the other did not.
2023-09-22 Internal Prevost investigation was opened to identify the root cause and to determine if the issue is potentially safety related.
2023-10-31 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. It was concluded that further investigation was required to complete the evaluation.
2023-11-14 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination.
2023-11-21 Delivery Stop was issued to stop the delivery of vehicles until the investigation is completed and corrective actions are implemented.
2023-11-24 Internal campaign was launched to solve the issue on all vehicles in production before being delivered.
2023-11-29 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related issue and that a recall is needed.
2023-12-01 Defect Information Report submitted to authorities.
No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were reported.
4 Affected Products
Vehicles
2 Associated Documents
Defect Notice 573 Report
RCLRPT-23V805-5172.PDF 215.871KB
Recall Acknowledgement
RCAK-23V805-3149.pdf 645.475KB
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-805
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Prevost Car (US) Inc.
Submission Date : DEC 01, 2023
NHTSA Recall No. : 23V-805
Manufacturer Recall No. : SR23-43
Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plains NJ 07080
Company phone : 908-222-7211
Population :
Number of potentially involved : 183
Estimated percentage with defect : 1 %
Vehicle Information :
Vehicle 1 : 2024-2024 Prevost H3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style : OTHER
Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a
production issue. The subject vehicles are certain MY2024 Prevost H3-45 vehicles
equipped with Prevost Driver Assist and manufactured during the indicated
production dates. The recalled products are limited to these specific vehicles since
they were the only ones potentially equipped with an unsuitable front bumper trim
panel.
A total of 117 MY2024 Prevost H3-45 vehicles are affected by the recall.
Production Dates : DEC 06, 2022 – SEP 18, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-805 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2022-2024 Prevost H3-45 VIP
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES
Body Style : OTHER
Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a
production issue. The subject vehicles are certain MY2022 to MY2024 Prevost H3-45
VIP vehicles equipped with Prevost Driver Assist and manufactured during the
indicated production dates. The recalled products are limited to these specific
vehicles since they were the only ones potentially equipped with an unsuitable front
bumper trim panel.
A total of 5 MY2022 Prevost H3-45 VIP, 41 MY2023 Prevost H3-45 VIP, and 20
MY2024 Prevost H3-45 VIP vehicles are affected by the recall.
Production Dates : JUL 15, 2021 – AUG 31, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : On certain vehicles equipped with Prevost Driver Assist option, the radar
sensor may be obstructed by an unsuitable front bumper trim panel.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : The unsuitable panel may impair the proper operation of the Prevost Driver
Assist system. For instance, the unsuitable panel may prevent Prevost Driver
Assist to detect obstacles and automatically engage the braking system as
intended, or it may initiate an unexpected brake application without an actual
roadway obstacle. These potential malfunctions could increase the risk of a
crash.
Description of the Cause : During the vehicle manufacturing, a trim panel without an opening for the
radar sensor may have been installed by Prevost.
Identification of Any Warning
that can Occur :
None
Involved Components :
Component Name 1 : Front Bumper Trim
Component Description : Front Bumper Trim
Component Part Number : 410025
Part 573 Safety Recall Report 23V-805 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
2023-09-12 One field report was received. The field report indicated that two identical MY2024 Prevost H3-45
vehicles, both equipped with Prevost Driver Assist, had different front bumper trim panels. One vehicle had an
opening in its trim panel for the radar sensor, while the other did not.
2023-09-22 Internal Prevost investigation was opened to identify the root cause and to determine if the issue
is potentially safety related.
2023-10-31 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a
potential safety-related issue. It was concluded that further investigation was required to complete the
evaluation.
2023-11-14 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a
potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety
Committee (PSC) for review and determination.
2023-11-21 Delivery Stop was issued to stop the delivery of vehicles until the investigation is completed and
corrective actions are implemented.
2023-11-24 Internal campaign was launched to solve the issue on all vehicles in production before being
delivered.
2023-11-29 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a
safety-related issue and that a recall is needed.
2023-12-01 Defect Information Report submitted to authorities.
No warranty claims related to this issue. No other field reports, incidents, accidents, injury, or fatality were
reported.
Part 573 Safety Recall Report 23V-805 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Prevost will inspect and, if required, replace the front bumper trim panel
with a panel that includes an opening for the radar sensor on all
potentially affected vehicles. Letters will be sent to customers to inform
them on how to proceed. Prevost will execute this correction free of charge
(parts and labor) for the customers. In case a customer has already
inspected and corrected this defect before the safety recall has been
launched, this customer will be reimbursed according to Prevost
reimbursement plan.
How Remedy Component Differs
from Recalled Component :
The issue concerns an unsuitable component that was installed on certain
vehicles, and not a defective component. After the remedy, all vehicles will
be equipped with a trim panel that includes an opening for the radar
sensor.
Identify How/When Recall Condition
was Corrected in Production :
The recall condition was corrected in production on November 24, 2023,
when an internal campaign was launched. All vehicles are corrected prior
to delivery.
Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to
avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : JAN 24, 2024 – JAN 24, 2024
Planned Owner Notification Date : JAN 24, 2024 – JAN 24, 2024
* NR – Not Reported
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