2023-10 – High-Pressure Fuel Pump May Fail – 2019-2023 Can-Am Ryker Motorcycles

SEOCONTENT-START

10101 Science Drive
Sturtevant, Wisconsin 53177
United States
www.brp.com
General Recall Reimbursement Plan
(United States, On-Road Vehicles)
Pursuant to the requirements in 49 C.F.R. Part 573 and Part 577 of the Code of Federal Regulations, BRP US Inc. (“BRP”), is submitting required information pertaining to our general reimbursement plan.
This plan is related to the reimbursement for costs of remedies paid for by vehicle owners before they are notified of a related safety recall pursuant to Part 573.6(c)(8)(i).
Reimbursement Notification
• BRP’s notice to a vehicle owner in accordance with 49 C.F.R. Part 577 (“owner’s notice”) will indicate whether BRP is offering a refund.
• As permitted by Part 577.11(e), BRP may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the National Highway Traffic Safety Administration (“NHTSA”).
• An owner will be eligible for reimbursement if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13(c)(2), the ending date shall be ten (10) calendar days after the date on which BRP mailed the last of its owner’s notices in the United States, unless a specific reimbursement plan is made available for a particular recall.
• Owners are instructed to seek eligible reimbursement through BRP dealerships, by contacting us by phone at 1 (888) 272-9222, or online at https://www.brp.com/en/forms/contact-us.html
• BRP may identify a beginning date for reimbursement eligibility as permitted by the regulations. An owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. If BRP determines that a beginning date is appropriate, BRP will indicate that date in the specific reimbursement plan for that recall.
Page 2
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
1. The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall; or
2. The costs of the part(s) for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste), and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for each replacement item (limited to the amount of the retail list price of each defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was subject to the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.
• Costs incurred by the owner within the period during which BRP’s original or extended warranty would have provided for a free repair of the defect or noncompliance will not be eligible for reimbursement, as provided by Part 573.13.(d)(1).
Entity Authorized to Provide Reimbursement
BRP will use BRP authorized dealerships to reimburse owners unless a specific reimbursement plan is made available for a particular recall and will encourage owners to pursue requests for reimbursement by communicating directly with our customer care team by phone to expedite reimbursement. The owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13(d)(4), all the following information must be submitted:
1. Claimant’s name and address
2. For motor vehicles, the vehicle identification number (or “VIN”), vehicle make, model, and model year
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3. For replacement equipment, a description of such equipment or, for tires, the model and size
4. Identification of the recall number (either BRP’s bulletin number or NHTSA’s recall number)
5. An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, BRP may require the claimant to separately identify costs that are eligible for reimbursement.
6. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or that the warranty repair did not correct the problem related to the recall.
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The owner’s notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from BRP. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to a particular recall also may be incorporated into the owner’s notice.
Version date: October 2022

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-855
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Bombardier Recreational Products, Inc. DEC 15, 2023 NHTSA Recall No. : 23V-855 Manufacturer Recall No. : Bulletin 2023-10 Manufacturer Information :
Manufacturer Name : Bombardier Recreational Products,
Inc.
Address : 726 Saint-Joseph Street
Valcourt, Quebec 00 JOE 2LO Company phone : 450-532-2211 Population :
Number of potentially involved : 10,969 Estimated percentage with defect : 95 % Vehicle Information : Vehicle 1 : 2019-2019 Can-Am Ryker Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : • The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line and the potentially affected service parts. • Some fuel pumps sold in service from the following part numbers could have been installed on Can-Am Rykers.
o 709 000 810
o 548 874 036
o 709 001 269
o 219 800 529
• BRP has indication of a warranty claim in its system for 32 vehicles MY2019 in the US.
• BRP has sold, worldwide 1443 service parts, and is looking for 493 affected parts in this population in its network. In the United States, 893 service parts were sold. BRP has the VIN information for 190 of those parts and is including them in the safety recall campaign. Those parts may also have been installed on production vehicles already included in the safety recall, still be in dealers’ service parts inventory or on other Can-Am Rykers before the recall launch date. Production Dates : OCT 09, 2018 – MAY 23, 2019
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-855 Page 2 Vehicle 2 : 2020-2020 Can-Am Ryker Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : • The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line and the potentially affected service parts. • Some fuel pumps sold in service from the following part numbers could have been installed on Can-Am Rykers.
o 709 000 810
o 548 874 036
o 709 001 269
o 219 800 529 • BRP has indication of a warranty claim in its system for 37 vehicles MY2020 in the US. • BRP has sold, worldwide 1443 service parts, and is looking for 493 affected parts in this population in its network. In the United States, 893 service parts were sold. BRP has the VIN information for 190 of those parts and is including them in the safety recall campaign. Those parts may also have been installed on production vehicles already included in the safety recall, still be in dealers’ service parts inventory or on other Can-Am Rykers before the recall launch date.
Production Dates : AUG 08, 2019 – MAR 19, 2020
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855 Page 3 Vehicle 3 : 2021-2021 Can-Am Ryker Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : • The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line and the potentially affected service parts. • Some Model Year 2021 production vehicles could have been assembled with a defective fuel pump. They were produced from March 8, 2021 to July 12, 2021. The quantity is 6397. • Some fuel pumps sold in service from the following part numbers could have been installed on Can-Am Rykers from MY2019 to MY2024.
o 709 000 810
o 548 874 036
o 709 001 269
o 219 800 529 • BRP has indication of a warranty claim in its system for 38 vehicles MY2021 in the US. Their production date is from September 9, 2020 to March 4, 2021. • BRP has sold, worldwide 1443 service parts, and is looking for 493 affected parts in this population in its network. In the United States, 893 service parts were sold. BRP has the VIN information for 190 of those parts and is including them in the safety recall campaign. Those parts may also have been installed on production vehicles already included in the safety recall, still be in dealers’ service parts inventory or on other Can-Am Rykers before the recall launch date.
Production Dates : SEP 09, 2020 – JUL 12, 2021
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855 Page 4 Vehicle 4 : 2022-2022 Can-Am Ryker Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : • The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line and the potentially affected service parts. • Some Model Year 2022 production vehicles could have been assembled with a defective fuel pump. They were produced from March 25, 2021 to February 28, 2022. The quantity is 4385. • Some fuel pumps sold in service from the following part numbers could have been installed on Can-Am Rykers from MY2019 to MY2024.
o 709 000 810
o 548 874 036
o 709 001 269
o 219 800 529 • BRP has indication of a warranty claim in its system for 74 vehicles MY2022 in the US.Their production date is from March 1, 2022 to August 30, 2022. • BRP has sold, worldwide 1443 service parts, and is looking for 493 affected parts in this population in its network. In the United States, 893 service parts were sold. BRP has the VIN information for 190 of those parts and is including them in the safety recall campaign. Those parts may also have been installed on production vehicles already included in the safety recall, still be in dealers’ service parts inventory or on other Can-Am Rykers before the recall launch date.
Production Dates : MAR 25, 2021 – AUG 30, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855 Page 5 Vehicle 5 : 2023-2023 Can-Am Ryker Vehicle Type : MOTORCYCLES Body Style : OTHER Power Train : GAS
Descriptive Information : • The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line and the potentially affected service parts. • Some fuel pumps sold in service from the following part numbers could have been installed on Can-Am Rykers from MY2019 to MY2024.
o 709 000 810
o 548 874 036
o 709 001 269
o 219 800 529 • BRP has indication of a warranty claim in its system for 9 vehicles MY2023 in the US. • BRP has sold, worldwide 1443 service parts, and is looking for 493 affected parts in this population in its network. In the United States, 893 service parts were sold. BRP has the VIN information for 190 of those parts and is including them in the safety recall campaign. Those parts may also have been installed on production vehicles already included in the safety recall, still be in dealers’ service parts inventory or on other Can-Am Rykers before the recall launch date.
Production Dates : JUN 15, 2023 – SEP 07, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The fuel pump impeller could swell and cause the fuel pump to stop working.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : This could lead to an engine stall while driving without the ability to restart the vehicle. This situation may increase the risk of a crash. Description of the Cause : BRP was informed by its supplier that changes were made as to the source of the raw material used to produce the impeller over the years (initial source, new source and back to the initial source). It was found that the “new” source of material for the impeller could cause it to swell and come in interference with the housing. This could create a fuel pump failure. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855 Page 6 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Fuel pump module
Component Description : Fuel pump module used in production and in service (some date codes only) Component Part Number : 709 000 810 Component Name 2 : Fuel pump module
Component Description : Fuel pump module used in production and in service (some date codes only) Component Part Number : 548 874 036 Component Name 3 : Fuel pump module
Component Description : Fuel pump module used in production and in service (some date codes only) Component Part Number : 709 001 261 Component Name 4 : Fuel pump module
Component Description : Fuel pump module used in service (some date codes only) Component Part Number : 219 800 529 Supplier Identification : Component Manufacturer
Name : Robert Bosch LLC. Address : 38000 Hills Tech Dr.
Farmington HIlls Michigan 48831
Country : United States Chronology : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855 Page 7 In August 2023, Transport Canada informed BRP of received reports of fuel pumps malfunction. The cases were grouped under TC 3208-07-52. BRP reviewed all the TC reports, reanalyzed its network data, contacted customers, and collected fuel pumps from the field. BRP also promptly contacted its fuel pump supplier to start a joint analysis. The investigation took place from August to December 2023. During this time, BRP was informed by its supplier that changes were made as to the source of the raw material used to produce the impeller over the years (initial source, new source and back to the initial source). It was found that the “new” source of material for the impeller could cause it to swell and come in interference with the housing. This could create a fuel pump failure. BRP worked to confirm its supplier’s findings and to identify when those fuel pumps were installed on its vehicles and sold as service parts. BRP was also contacted by NHTSA during this period following reports from customers as well. With all the information collected and analyzed, BRP decided on December 11, 2023, that it had enough information to report and wants to proceed with a safety recall. In looking back in its claim data and after reanalysis, BRP evaluates that in the United States, 132 cases could be potentially related to this situation from which 43 occurring while riding with a reported failure date after the cut off date of March, 6, 2021 to October 30, 2023. No accident was reported worldwide. Description of Remedy :
Description of Remedy Program : BRP is issuing a safety recall and BRP will instruct its dealers to inspect the
fuel pump to identify production date code and if necessary, replace the fuel pump. BRP will file its reimbursement plan if customers had already paid for this issue. Hovever, the recall repair will still need to be performed. How Remedy Component Differs from Recalled Component : The fuel pump used in the repair has an impeller that was molded with an adequate raw material. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-855
Page 8
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
• The fuel pump supplier indicated to BRP which lots contained defective fuel pumps and when they were shipped to BRP. With that information, BRP tracked the affected vehicles produced on the assembly line. After February 28, 2022, BRP was producing vehicles with adequate fuel pumps. This was during the course of Model Year 2022 production. In production, the affected productions dates are from March 6, 2021 to February 28, 2022. Outside those dates, vehicles from MY2019 to MY2024 could have a defective fuel pump if it was changed in service for any reasons.
Recall Schedule :
Description of Recall Schedule : BRP is issuing a safety recall bulletin on December 21, 2023. Customers: BRP will start the mailing for consumers during the month of January 2024.
Planned Dealer Notification Date : DEC 21, 2023 – DEC 21, 2023
Planned Owner Notification Date : JAN 22, 2024 – JAN 22, 2024
* NR – Not Reported

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Printed in Canada. (rbg2023-010 en JT)
©2023 Bombardier Recreational Products Inc. and BRP US Inc. All rights reserved.
®™ and the BRP logo are trademarks of Bombardier Recreational Products Inc. or its affiliates. 1/13
Campaign no.:
2019-0023
2020-0023
2021-0023
2022-0023
2023-0023
December 21, 2023
Subject: Fuel Pump – Potential Loss of Propulsion
No. 2023-10
IMPORTANT
What should you do?
–Do not sell or deliver any involved vehicle that you have in stock as federal law requires you to completethe recall service on these vehicles before retail delivery.
–Unregistered vehicles cannot be sold until the campaign is performed.
–Contact all of your customers who purchased an affected vehicle or a service part and inform them aboutthis Safety Recall notice.
MODEL YEAR
MODEL
ADMISSIBLE UNITS
Specific Serial Numbers MY21 to MY22
Ryker
Go to BOSSWeb/Warranty/Campaign Monitoring to know the quantity of units in your inventory impacted by this campaign
Specific Serial Numbers with Service Parts MY19 to MY24
BRP is adding in this recall the specific serial numbers for which it had the information that a service part was installed.
Other serial numbers may have received an impacted service part. Possible impacted part numbers include:
709000810 / 548874036 / 709001261 / 219800529
Ryker
IMPORTANT
–When a vehicle comes in for service, always type the VIN in Knowledge Center tocheck for pending campaigns or alerts.
–When performing any work on a vehicle, it is good practice to connect it to BUDS2 toensure that all needed updates are done.
2/13 2023-10 SAFETY CAMPAIGN
PROBLEM
The fuel pump impeller could swell and cause the fuel pump to stop working. This could lead to an engine stall while driving without the ability to restart the vehicle. This situation may increase the risk of a crash.
SOLUTION
Inspect first 3 digits of the serial number on the fuel pump and replace fuel pump if number is included in campaign.
REQUIRED PARTS
Order the parts through the regular channel.
DESCRIPTION
PART NUMBER
QTY
Fuel pump
* 709001261 for MY21 to MY24
** 219800529 retrofit for MY19 – MY20
1
Sealing ring
709000208
1
Oetiker Clamp
293650047
1
* Use 709001261 to replace a defective 709000810 and 709001261, WITHOUT ground terminal.
** Use 219800529 to replace a defective 219800529 and 548874036, WITH ground terminal.
WARNING
If a ground wire is present, it is important to install a fuel pump model having the same connector. Ensure proper connection to avoid electrical static discharge.
Fuel Pump Models
Fuel pump with terminal for ground
P/N 219800529 AND 548874036
Fuel pump without terminal for ground
P/N 709001261 AND 709000810
NOTE: The parts for the repair will gradually be available starting February 26, 2024. It will be released progressively, upon availability, to ensure an even distribution across the network.
NOTE: Your order will be processed despite the message generated by selective release “No Availability Date at the Present Time” on BOSSWeb.
3/13 2023-10 SAFETY CAMPAIGN
CORRECTIVE ACTION
Inventory Verification
NOTE: Verify serial number on inventory fuel pump modules and discard all affected fuel pumps for the following part numbers ordered before December 21, 2023. Refer to INSPECTION PROCEDURE.
Provide clear pictures including serial number to support your parts claims. Refer to PARTS CLAIM at the end of this bulletin. See part numbers below.
PART NUMBER
709000810
548874036
709001261
219800529
Inspection Procedure
Reading Serial number
1. Remove fuel tank cover.
The fuel pump serial number is located at two different locations; on a label and engraved on the fuel pump top flange.
TYPICAL
1. On label
2. On flange
The fuel pumps affected have a serial number within this inclusive range:
079XXX XXXX to 176XXX XXXX
Proceed in the following order:
Label on Fuel Pump is Possible to Read
1. Clean upper section of fuel pump to read label.
NOTICE
Use a clean rag, do not use any solvents.
2. If first 3 digits are included in the list of affected fuel pumps, proceed with FUEL PUMP REPLACEMENT.
Label on Fuel Pump is Impossible to Read
1. Depressurize fuel pump. Refer to FUEL PUMP DEPRESSURIZATION.
2. Remove fuel pump locking ring.
3. Read the first 3 digits of the serial number that are engraved on top of fuel pump flange, as shown on item 2 of image above.
4. If first 3 digits are included in the list of affected fuel pumps, proceed with FUEL PUMP REPLACEMENT.
5. Otherwise, remove and reinstall pump with a NEW sealing ring. Refer to FUEL PUMP REPLACEMENT for installation instructions.
4/13 2023-10 SAFETY CAMPAIGN
Fuel Pump Depressurization
NOTE: Before starting fuel pump depressurization, ensure the fuel gauge level reading is below 9 bars over 10.
1. 9/10 bars fuel level
If the level displayed is FULL (10/10), siphon 1.6 Gallons (6 liters) of fuel in a clean container. The fuel will be refilled in the fuel tank at the end of the procedure.
It is recommended to depressurize the fuel system before disconnecting fuel hoses.
1. Disconnect fuel pump connector.
2. Start and idle engine.
3. Allow the engine to stall.
4. Remove and discard Oetiker clamp and disconnect pressure hose. Use a clean rag to avoid any fuel spillage.
Fuel Pump Replacement
1. Depressurize fuel system. Refer to FUEL PUMP DEPRESSURIZATION.
2. While holding the fuel pump flange, remove fuel pump locking ring.
Fuel Pump Nut Tool
(P/N 529035899)
3. Remove and discard seal.
1. Fuel pump
2. Sealing ring
4. Carefully pull out fuel pump paying attention to float arm.
NOTICE
Manipulate fuel pump with care.
5. Wipe off any fuel residue in the sealing area.
6. Install a NEW sealing ring on fuel pump flange.
5/13 2023-10 SAFETY CAMPAIGN
1. Fuel pump
2. NEW Sealing ring
NOTE: To ease proper sealing between pump and fuel tank, install sealing ring on the fuel pump flange before lowering pump in place.
WARNING
If a ground wire is present, it is important to install a fuel pump model having the same connector. Ensure proper connection to avoid electrical static discharge.
7. Connect ground connector if applicable.
8. Ensure the fuel pump motor is fully toward the front of the vehicle to ensure proper fuel float movement.
NOTICE
Strictly orient the fuel pump as indicated. Damage to the fuel level connection or to the float may occur.
9. When lowering pump into position, ensure the angle is in line with the fuel tank flange. The pump flange should lie flat on the fuel tank. Seal should be properly seated all around flange.
1. Alignment axis while lowering fuel pump
2. Seal should be properly seated all around flange.
10. Pay attention to pump orientation as in following illustration.
INITIAL ORIENTATION
NOTE: Make sure arrow on fuel pump points toward
the first line on fuel tank.
11. Insert fuel pump locking ring.
12. While firmly holding pump down against tank, engage fuel pump locking ring on fuel tank flange.
CAUTION
Be careful not to cross thread the locking ring onto the fuel tank. This may lead to a fuel leak.
13. Tighten locking ring to specification.
6/13 2023-10 SAFETY CAMPAIGN
TYPICAL – TORQUE WRENCH PERPENDICULAR TO TOOL HANDLE
TIGHTENING TORQUE
Fuel pump locking ring
29 ± 1 N•m
(21 ± 1 lbf•ft)
NOTE: Make sure the pump body has not rotated excessively during nut tightening procedure.
14. When finishing the tightening sequence ensure the pump is still oriented between the two lines.
MAXIMUM FINAL ORIENTATION
WARNING
If fuel pump is not properly aligned, the fuel level sensor could touch the side walls of the tank causing inaccurate reading that may lead to vehicle running out of gas.
15. Install fuel pressure hose with NEW Oetiker clamp.
16. Connect fuel pump connector.
17. Start the vehicle, verify engine is running normally, and inspect there is no fuel leak.
18. Reinstall all removed components. Installation is the reverse of the removal procedure.
7/13 2023-10 SAFETY CAMPAIGN
WARRANTY
Submit a warranty claim using the following information.
If a service fuel pump was installed between March 6, 2021 and December 21, 2023 outside of warranty, open a technical case. A clear picture of the pump, serial number and proof of purchase during the date range should be attached to the case.
For claiming procedure, refer to the online DEALER/DISTRIBUTOR WARRANTY GUIDE.
With BOSSWeb
MY2019 Models
Inspection Only
Product Line
Roadster
Unit Model Year
2019
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
0.5 hour
Inspection and Repair
Product Line
Roadster
Unit Model Year
2019
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
1.0 hour
MY2020 Models
Inspection Only
Product Line
Roadster
Unit Model Year
2020
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
0.5 hour
Inspection and Repair
Product Line
Roadster
Unit Model Year
2020
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
1.0 hour
8/13 2023-10 SAFETY CAMPAIGN
MY2021 Models
Inspection Only
Product Line
Roadster
Unit Model Year
2021
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
0.5 hour
Inspection and Repair
Product Line
Roadster
Unit Model Year
2021
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
1.0 hour
MY2022 Models
Inspection Only
Product Line
Roadster
Unit Model Year
2022
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
0.5 hour
Inspection and Repair
Product Line
Roadster
Unit Model Year
2022
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
1.0 hour
9/13 2023-10 SAFETY CAMPAIGN
MY2023 Models
Inspection Only
Product Line
Roadster
Unit Model Year
2023
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
0.5 hour
Inspection and Repair
Product Line
Roadster
Unit Model Year
2023
Campaign/Bulletin/
Description
23 / 2023-10 / FUEL PUMP- RISK PROPULSION LOSS
Total Labor time paid
1.0 hour
10/13 2023-10 SAFETY CAMPAIGN
With Warranty On Demand
MY2019 Models
Inspection Only
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2019-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
0.5 hour
Inspection and Repair
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2019-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
1.0 hour
MY2020 Models
Inspection Only
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2020-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
0.5 hour
Inspection and Repair
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2020-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
1.0 hour
11/13 2023-10 SAFETY CAMPAIGN
MY2021 Models
Inspection Only
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2021-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
0.5 hour
Inspection and Repair
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2021-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
1.0 hour
MY2022 Models
Inspection Only
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2022-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
0.5 hour
Inspection and Repair
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2022-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
1.0 hour
12/13 2023-10 SAFETY CAMPAIGN
MY2023 Models
Inspection Only
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2023-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
0.5 hour
Inspection and Repair
CLAIM DETAILS
Claim Type
Unit Campaign
Serial Number
Enter Serial Number
Warranty Campaign
Select 3WV-2023-0023 / Fuel Pump – Potential Loss of Propulsion / Bulletin 2023-10 from the drop-down list
Date of Repair
Repair date
Total Labor Time Paid
1.0 hour
PARTS CLAIM
With BOSSWeb
In BOSSWeb, under Warranty tab, select Parts Claim.
CLAIM DETAILS
FROM INVENTORY
Repair Order Number
Enter repair order number
Product Line
Roadster
Authorization Number
–
Part Type
From inventory
Serial Number
–
Purchase Date
–
Accessory Failure Date
Today’s date
Repair Completion Date
Today’s date
Nature of Defect
Fuel Pump Disposal
Trouble Part Number
709000810 or
548874036 or
709001261 or
219800529
System Code
11
Job Number
The job number only becomes available when Dealer Installed is selected)
00
Trouble Code
X30
Part Required for Repair
709001261 Without Ground
219800529 With Ground
Labor Only
0.1 hour per fuel pump up to a max of 0.3 hour
Expiration Date
–
13/13 2023-10 SAFETY CAMPAIGN
With Warranty On Demand
In BOSSWeb, under the Warranty tab, select Warranty and Unit Management.
Then click on Claims, click New and select Part in the claim type box.
CLAIM DETAILS
FROM INVENTORY
Claim Type
Select Part from drop-down
Part Number
709001261 Without Ground
219800529 With Ground
Installation Indicator
Over the counter
Serial Number
–
Unit Usage
N/A
Date of Purchase
Today’s Date
Work Order Creation Date
Today’s Date
Causal Part
709000810 or
548874036 or
709001261 or
219800529
Work Order Number
Enter an internal repair order number
Product Line
THREE WHEEL VEHICLE
System Code
11
Symptom Comments
2023-10
Defect Comments
2023-10
Remedy Comments
2023-10
Click
Save
Click
Add a Replacement Part
Part Number
709000810 or
548874036 or
709001261 or
219800529
Quantity
As Required
Click
Save
Click
Other Cost
Click
Add Other Cost
Cost Category Type
Extra Labor
Hours
0.1 hour per fuel pump up to a max of 0.3 hour
Comment
Fuel Pump Disposal
NOTE: Attach the invoice you received from BRP for these parts.

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BRP US, Inc.
10101 Science Drive
Sturtevant, Wisconsin 53177
USA
SAFETY RECALL NOTICE
December 21, 2023
Re: Fuel Pump – Potential Loss of Propulsion
Dear BRP Dealer / Distributor,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act (Canada), the National Traffic and Motor Vehicle Safety Act (United States) and other applicable laws. BRP has decided that a defect, which relates to motor vehicle safety, exists on certain vehicles and is conducting a safety recall.
What is the potential problem?
The fuel pump impeller could swell and cause the fuel pump to stop working. This could lead to an engine stall while driving without the ability to restart the vehicle. This situation may increase the risk of a crash.
Which models are involved?
●Fuel pumps installed in production on some Model Year 2021 and 2022 Can-Am Ryker
●Some fuel pumps sold in service that may have been installed on Model Year 2019 to 2024Can-Am Ryker. Possible impacted part numbers include:
○709 000 810
○548 874 036
○709 001 261
○219 800 529
What is the solution?
●BRP will inspect and, if necessary, replace the fuel pump assembly without cost.
●Parts for the repair will gradually be available starting the week of February 26, 2024.
NOTE: Your order will be processed despite the message generated by selective release “NoAvailability Date at the Present Time” on BOSSWeb.
What should you do?
●Read the Safety Campaign Bulletin 2023-10.
●Do not deliver any involved vehicle before performing the safety recall.
●Do not sell, install or use any of the service fuel pumps identified above until they are inspected.This applies to fuel pumps received from BRP before December 21, 2023.
●Refer to Campaign Monitoring to validate involved vehicle serial numbers.
●Contact all of your customers included in the campaign and the customers who had a fuel pumpinstalled as a service part after March 6, 2021, outside the warranty period.
●You must inform your customers about:
○The safety recall
2/2
○ The instructions below as to the use of their vehicle:
In the case of an engine stall, you will maintain steering and braking (including the Anti-
Lock Braking System (ABS)), but you will not be able to maintain your speed. You will
not have all the functionalities of the Vehicle Stability System (VSS). You might be
unable to restart the vehicle.
● For your customers who had a fuel pump installed as a service part after March 6, 2021, outside
the warranty period and have a vehicle not included in the campaign, please refer to the Safety
Campaign Bulletin 2023-10 for detailed instructions.
What will BRP do for customers?
● Within direct markets: BRP will send a safety recall letter to all known registered owners.
● Within distributor markets: BRP is notifying its distributors. The distributors are then responsible
to deploy the safety recalls in their respective markets and must follow all legal requirements.
● Information for customers will be posted on the Can-Am On-Road public websites.
BRP prides itself on being an industry leader and providing you, as well as our customers, with the very
best information so we can collectively preserve the reputation of our products.
We apologize for any inconvenience this may have caused you or your customers.
Sincerely,
BRP Customer Services Department
If you have questions about this notice, please communicate with us:
● By submitting a Technical Support Request/Report incident in BOSSWeb.
A service representative will communicate with you.
OR
● By dialing: 1-800-366-6992
Monday to Thursday: 24h support
Friday: 12:01 AM to 5: 00 PM Eastern time

**************************************************************************************************************

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SEOCONTENT-END