February 7, 2024 NHTSA CAMPAIGN NUMBER: 24V074000
Lift Threshold Warning Lights Insufficient
Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
NHTSA Campaign Number: 24V074
Manufacturer Eldorado National- California, Inc.
Components EQUIPMENT ADAPTIVE/MOBILITY
Potential Number of Units Affected 108
Summary
Eldorado National-California, Inc. (ENC) is recalling certain 2012-2023 XHF and Arrivo vehicles equipped with a Ricon wheelchair lift. The red beacon lighting on the threshold warning system (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, “Platform Lift Systems.”
Remedy
ENC will work with Ricon to replace the TWS kits, free of charge. Owner notification letters are expected to be mailed March 8, 2024. Owners may contact ENC customer service at 1-951-684-6868.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
Ricon reached out to ENC with a notification letter dated January 8th stating the defect with an attached list of serial numbers of the Ricon Baylifts and Mirage wheelchair lifts that were shipped to ENC. After reviewing a sample population of the serial numbers to confirm the accuracy of the list, it was found to be accurate.
ENC escalated a DIR to REVGROUP CORPORATE on 2/1/24. The DIR was approved on on 2/5/24.
23E091 – Lift Threshold Warning Lights Insufficient – Ricon Threshold Warning System Kits (TWS)
24 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| ELDORADO | ARRIVO | 2012-2023 |
| ELDORADO | XHF | 2012-2023 |
3 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-24V074-7448.PDF 213.886KB
Recall Acknowledgement
RCAK-24V074-8018.pdf 645.391KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V074-6615.pdf 149.206KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-074
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Eldorado National- California, Inc. FEB 07, 2024 NHTSA Recall No. : 24V-074 Manufacturer Recall No. : NR Manufacturer Information :
Manufacturer Name : Eldorado National- California, Inc.
Address : 9670 GALENA STREET
RIVERSIDE CA 92509
Company phone : 909-591-9557 Population :
Number of potentially involved : 108 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2012-2023 ENC XHF, Arrivo
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : Ricon has initiated a voluntary recall to address a noncompliance with the Ricon wheelchair lift threshold warning system (TWS) as it relates to the Federal Motor Vehicle Safety Standard (FMVSS) 403.
Production Dates : JAN 01, 2019 – OCT 02, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance :
Description of the Noncompliance :
The Ricon wheelchair lift TWS visual warning flashing beacon does not meet the minimum light intensity requirements as stated in FMVSS 403. FMVSS 1 : 403 – Platform lift systems FMVSS 2 : NR
Description of the Safety Risk : If the beacon does not display the minimum required light intensity, it could be less visible to users located near an out of position platform lift and may increase the risk of injury.
Description of the Cause : The Ricon Threshold Warning System (TWS) kit sensory assembly incorporates a red beacon that is configured with two incandescent bulbs. Ricon has determined that the wattage rating of the bulbs is not sufficient to produce the minimum light intensity of 20 candela specified in FMVSS 403. Identification of Any Warning NA
that can Occur :
Involved Components : Part 573 Safety Recall Report 24V-074 Page 2 Component Name 1 : Mirage Lift, Baylift Component Description : Wheelchair Lift
Component Part Number : RISSBE3760-1R,-2R,3R , F9TF,F9TH, F10XF Supplier Identification : Component Manufacturer
Name : Ricon
Address : 1135 Aviation Place
San Fernando California 91340 Country : United States Chronology :
Ricon reached out to ENC with a notification letter dated January 8th stating the defect with an attached list of serial numbers of the Ricon Baylifts and Mirage wheelchair lifts that were shipped to ENC. After reviewing a sample population of the serial numbers to confirm the accuracy of the list, it was found to be accurate.
ENC escelated a DIR to REVGROUP CORPORATE on 2/1/24. The DIR was approved on on 2/5/24. Description of Remedy :
Description of Remedy Program : Ricon will take on the burden of notifying customers and repairing the
defect along with any reimbursement. ENC will work alongside Ricon to provide customer information, affected vehicle VIN number and wheelchair lift serial numbers to facilitate their campaign. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The sensor assembly in the current TWS kit will be replaced by a new sensor assembly with incandescent bulbs that meet the required minimum light intensity of FMVSS 403
After reviewing the affected units list, no vehicles in the ENC facility were found to contain the noncompliant wheelchair ramp assembly. All vehicles subsequently built after the above end date have been shipped with the new compliant assembly. Recall Schedule : Description of Recall Schedule : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-074
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Dealer Notification Date : FEB 21, 2024 – MAR 07, 2024 Planned Owner Notification Date : MAR 08, 2024 – APR 05, 2024
* NR – Not Reported
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IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: See attached listing
NHTSA Recall No. 24V-074
Dear Dealer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
ElDorado National California, Inc. (“ElDorado”) has decided that a defect which relates to motor vehicle safety exists in certain ElDorado Arrivo and XHF manufactured from May 7th, 2012, to November 15th, 2023, and equipped with the Ricon Threshold Warning System (TWS) kit sensory assembly used with Ricon Baylifts and Mirage wheelchair lifts.
Why is a recall being conducted?
The Ricon wheelchair lift TWS visual warning flashing beacon does not meet the minimum light intensity requirements as stated in FMVSS 403. If the beacon does not display the minimum required light intensity, it could be less visible to users located near an out of position platform lift and may increase the risk of injury.
What are we doing about the problem?
Ricon has notified ElDorado that they will conduct the repair to correct this condition. These repairs will be offered to you free of charge. Ricon is conducting this recall under 23E-091.
What should you do?
Contact Ricon directly by emailing Ricon’s recall coordinator at [email protected] or locate the nearest Ricon servicing dealer using the locator on the Ricon website – www.riconcorp.com.
Please mention Recall No. 23E-091. After the repairs are complete, please fill in the appropriate information on the enclosed Owner Response card, sign it, and return the card to us.
Who should you contact if you have further questions or concerns?
Jim Dame
Warranty Supervisor
ElDorado National California
9670 Galena Street
Riverside, California 92509
Phone: (951) 749-0409
Cell: (209) 305-1433
Email: [email protected]
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.
If you have already paid to have your bus repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. If after having attempted to take advantage of this recall you believe you have not been able to have your bus remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause. Your safety is our first concern.
Sincerely,
Eldorado Customer Service
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