FL995 – Steering Gear Assembled Incorrectly – 2024 FCCC MT45G, MT45, & Freightliner Cascadia

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-093
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Daimler Trucks North America, LLC FEB 08, 2024 NHTSA Recall No. : 24V-093 Manufacturer Recall No. : FL995 Manufacturer Information :
Manufacturer Name : Daimler Trucks North America, LLC Address : 4747 N. Channel Avenue
Portland OR 97217-3849
Company phone : 800-745-8000 Population :
Number of potentially involved : 11 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2024-2024 FCCC MT 45G Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : GAS
Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by evaluating the manufacturing data generated on the assembly line for indications of a gap in the process control steps.” DTNA used equipment production information provided by the supplier combined with vehicle production data to identify recall population. Production Dates : APR 25, 2023 – DEC 11, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 FCCC MT 45G Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : CNG/LPG
Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by evaluating the manufacturing data generated on the assembly line for indications of a gap in the process control steps.” DTNA used equipment production information provided by the supplier combined with vehicle production data to identify recall population. Production Dates : OCT 19, 2023 – OCT 19, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-093 Page 2 Vehicle 3 : 2024-2024 FCCC MT45 Chassis Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by evaluating the manufacturing data generated on the assembly line for indications of a gap in the process control steps.” DTNA used equipment production information provided by the supplier combined with vehicle production data to identify recall population. Production Dates : DEC 20, 2023 – DEC 20, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 4 : 2024-2024 Freightliner Cascadia Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “A small number of steering gears were assembled without the required number of recirculating balls. The recall population was determined by evaluating the manufacturing data generated on the assembly line for indications
of a gap in the process control steps.” DTNA used equipment production information provided by the supplier combined with vehicle production data to identify recall population. Production Dates : JUL 20, 2023 – NOV 17, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “The defect is a steering gear assembled with fewer than the required number of recirculating balls.”
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc.
states per NHTSA filing 23E-094, ”A steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal part to fracture resulting in the loss of steering. Loss of steering increases the likelihood of a crash.” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-093 Page 3 Description of the Cause : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, “An error of the steering gear recirculating ball insertion process occurred during assembly. A gap in the rework process allowed for potentially less than the required number of balls to be installed into the gear without detection.” Identification of Any Warning
that can Occur : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, ”Preceding the internal fracture, the steering may be perceived as strained by
the driver. No audible or visual warning is available.” Involved Components : Component Name 1 : Steering Gear Component Description : Steering Gear
Component Part Number : A14-15728-000, 14-19353-000 Supplier Identification : Component Manufacturer
Name : R.H. Sheppard Co., Inc. Address : 101 Philadelphia Street
P.O. Box 877 Hanover Pennsylvania 17331-0877
Country : United States Chronology :
On February 1st, 2024, Daimler Truck North America (DTNA) was notified by Sheppard regarding its equipment recall 23E-094. DTNA promptly began to investigate the issue to confirm whether DTNA vehicles were affected by the supplier’s recall. On February 6, 2024, DTNA decided to conduct a safety recall to address the issue on vehicles in the field following the supplier’s determination that a safety related defect exists in the parts. DTNA is not aware of any warranty claims, field report, customer complaint, VOQ, or incident report related to this concern. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-093
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : DTNA, through its authorized service providers, will install replacement
steering gears with the correct number of recirculating balls. Repairs will be performed free of charge by Daimler Truck North America authorized service facilities. Details of the reimbursement plan will be included in the owner’s notification letter. Owners are directed to seek reimbursement through authorized dealers. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, ”The remedy gears are assembled after the additional steps were added to confirm that any rework certainly contains the corrected number of recirculating ball gears.”
DTNA’s supplier Bendix, acting through subsidiary R.H. Sheppard Co., Inc. states per NHTSA filing 23E-094, ”The gap in the manufacturing control logic was corrected for the reworked gears. Additional inspection steps are added to confirm that any rework certainly contained the corrected number of recirculating balls.” To the best of DTNA’s knowledge at present, DTNA possesses no further steering gears with this defect; therefore, no steps were necessary for DTNA to correct the condition in production. Recall Schedule :
Description of Recall Schedule : Customer notification will be made by first class mail using Daimler
Trucks North America records to determine the customers affected.
Planned Dealer Notification Date : APR 08, 2024 – APR 08, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 08, 2024
* NR – Not Reported

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P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
503.745.9009 Fax
Daimler DaimlerTruck Truck North America LLC
Notice of Submission of Defect Information Report/Defect Information Notice
February 2024
FL992
NHTSA # 24V-093
Subject: Steering Gear
NorthAmerica LLC
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Truck North America has determined that a safety-related defect exists in certain chassis manufactured
by Freightliner Custom Chassis Corporation and delivered to your company. As the incomplete vehicle
manufacturer of these products, Daimler Truck North America is unable to provide the National Highway Traffic
Safety Administration and/or Transport Canada with the information necessary to fully describe the vehicles
potentially containing this defect as required by Title 49 Code of Federal Regulations Part 573.6(c)(2) and/or
Motor Vehicle Safety Regulations Section 15(1)(b). Your company may have an obligation to report this
information.
The attached Defect Information Report and Defect Information Notice were filed with the appropriate
government agencies. Please refer to these notices for details regarding the nature of the defect, the remedy,
and the expected date when the remedy without charge will be available to owners. Daimler Truck North
America will be conducting this recall and filing the quarterly reports required by Title 49 CFR §573.7 and/or
MVSR §15(3). Repairs will be performed by authorized Daimler Truck North America repair facilities.
A preliminary list of potentially affected vehicles delivered to you is included.
This is the first letter in regard to this recall that you will receive. You will receive another notice when Daimler
Truck North America notifies its dealers and owners that a remedy without charge for this issue is available.
If you have questions regarding this notice, please contact the Warranty Campaigns Dept. at (800) 547-0712,
7 a.m. to 4 p.m. Pacific Time, Monday through Friday, e-mail: [email protected].

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