February 8, 2024 NHTSA CAMPAIGN NUMBER: 24V088000
Steering Gear Assembled Incorrectly
A loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V088
Manufacturer Navistar
, Inc.
Components STEERING
Potential Number of Units Affected 893
Summary
Navistar, Inc. (Navistar) is recalling certain 2024 International HX, LT, RH and 2024-2025 International HV, MV trucks and 2024 IC Bus CE commercial buses. The steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of steering control.
Remedy
Dealers will inspect and replace the defective gears, free of charge. Owner notification letters are expected to be mailed March 18, 2024. Owners may contact Navistar’s customer service at 1-800-448-7825. Navistar’s number for this recall is 24503.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
- 12/19/2023 – RH Sheppard notifies Navistar they have submitted a 573 Defect Notice to NHTSA related to their RH Sheppard steering gears and supplied Navistar with a list of 74 specific suspect serial numbers.
- 12/19/2023 thru 01/02/2024 – Navistar quarantines all RH Sheppard equipped vehicles and inventory steering gears at the assembly plants. One suspect gear was found and repaired. Two other suspect steering gears were sold through Navistar’s Parts System and have identified where these two gears were shipped to.
- 01/04/2024 thru 01/30/2024 – Navistar conducts a search of manufacturing records to identify vehicles built with a suspect steering gear serial number.
- 01/31/2024 – Navistar Finalizes the suspect population.
- 02/01/2024 – Navistar declares a Safety Recall.
23E094 – Steering Gear Assembled Incorrectly – R.H. Sheppard Steering Gear Assemblies
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| IC BUS | CECB | 2024 |
| INTERNATIONAL | HV | 2024-2025 |
| INTERNATIONAL | HX | 2024 |
| INTERNATIONAL | LT | 2024 |
| INTERNATIONAL | MV | 2024-2025 |
| INTERNATIONAL | RH | 2024 |
3 Associated Documents
Recall 573 Report – 02/08/2024
RCLRPT-24V088-7961.PDF 218.94KB
Recall 573 Report – 02/14/2024
RCLRPT-24V088-8989.PDF 218.949KB
Recall Acknowledgement
RCAK-24V088-6829.pdf 698.208KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- Auto & Truck Maintenance
- Country of manufacture: United States
- Manufacturer: VALVOLINE
- 50,000 mile fluid life
- Includes Stop Leak additives to prevent and stop power steering system leaks
- Anti-wear protection increases system life; protects against pump failure, squeals and clogs; corrosion protection for metals, rubber & gasket components
- Conventional formula; for use in all manufacturers
- Size: 12 oz.
- High quality power steering fluid and conditioner
- Stops Noise
- Stops slipping
- Helps prevent unusual wear
- Protects seals
- For best performance, follow the manufacturer's recommendations in your vehicle owner’s manual.
- Foam inhibitors help extend fluid life
- Seals and helps prevent small leaks
- Adds lubricity to help stop wear and improve performance
- REDUCES NOISE AND SMOOTHES OUT HARD STEERING: A unique dual cavity bottle containing a combination of the best performance additives to repair the most common power steering fluid related problems.
- STOPS LEAKS AND RECONDITIONS RACK & PINION: Power Steering Repair can be used to top-off the existing fluid when low, or add a bottle when changing fluid.
- RESTORES PREFORMANCE: Works on all vehicles, domestic and import.
- ADDS PROTECTION: Compatible with ALL types of power steering fluid or ATF, including petroleum, mineral oil and synthetic formulas.
- REPAIR-IT: Power Steering Repair-It works with all types of power steering fluid or ATF
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-088
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Navistar, Inc. FEB 14, 2024 NHTSA Recall No. : 24V-088 Manufacturer Recall No. : 24503 Manufacturer Information :
Manufacturer Name : Navistar, Inc.
Address : 2701 Navistar Drive
Lisle IL 60532 Company phone : 331-332-1590
Population :
Number of potentially involved : 893 Estimated percentage with defect : 2 %
Vehicle Information :
Vehicle 1 : 2024-2025 International HV
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 129 HV series trucks in the suspect population. Production Dates : APR 15, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-088 Page 2 Vehicle 2 : 2024-2024 International HX
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 56 HX series trucks in the suspect population.
Production Dates : APR 11, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2024-2024 International LT
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 289 LT series trucks in the suspect population.
Production Dates : MAR 30, 2023 – DEC 12, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 3 Vehicle 4 : 2024-2025 International MV
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 393 MV series trucks in the suspect population, Production Dates : APR 14, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2024-2024 International RH
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 25 RH series trucks in the suspect population.
Production Dates : JUL 05, 2023 – OCT 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 4 Vehicle 6 : 2024-2024 IC Bus CE commercial bus Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There is one (1) CE commercial buses in the suspect population.
Production Dates : DEC 07, 2023 – DEC 07, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : As reported by R. H. Sheppard Co., Inc. in 24E-094, the defect is a steering gear assembled with fewer than the required number of recirculating balls.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As reported by R. H. Sheppard Co., Inc in 24E-094, a steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.
Description of the Cause : A reported by R. H. Sheppard Co., Inc in 24E-094, an error of the steering gear recirculating ball insertion process occurred during assembly. A gap in the rework process allowed for potentially less than the required number of balls to be installed into the gear without detection. Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 5 Component Name 1 : Steering gear Component Description : Steering gear Component Part Number : Various Supplier Identification : Component Manufacturer
Name : Bendix Commercial Vehicle Systems LLC Address : 35500 Chester Rd.
Avon Ohio 44011
Country : United States Chronology :
• 12/19/2023 – RH Sheppard notifies Navistar they have submitted a 573 Defect Notice to NHTSA related to their RH Sheppard steering gears and supplied Navistar with a list of 74 specific suspect serial numbers.
• 12/19/2023 thru 01/02/2024 – Navistar quarantines all RH Sheppard equipped vehicles and inventory steering gears at the assembly plants. One suspect gear was found and repaired. Two other suspect steering gears were sold through Navistar’s Parts System and have identified where these two gears were shipped to.
• 01/04/2024 thru 01/30/2024 – Navistar conducts a search of manufacturing records to identify vehicles built with a suspect steering gear serial number.
• 01/31/2024 – Navistar Finalizes the suspect population.
• 02/01/2024 – Navistar declares a Safety Recall. Description of Remedy :
Description of Remedy Program : • The remedy will involve replacing any steering gear found with a
suspect serial number.
• Navistar’s plan for reimbursement of pre-notification remedies, on file with NHTSA and dated 05/06/2022, applies and reimbursement instructions will be included in the customer notification. How Remedy Component Differs from Recalled Component : The remedy steering gears were assembled with the correct number of recirculating balls where the recalled steering gears may not have been. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
11/27/2023 – As reported by R. H. Sheppard Co. Inc. in 24E-094, the gap in the manufacturing control logic was corrected for the reworked gears. Additional inspection steps are added to confirm that any rework certainly contained the corrected number of recirculating balls. Recall Schedule :
Description of Recall Schedule : It is estimated that the dealer notification letter will be mailed by
03/11/2024 and the Customer notification letter will be mailed by 03/18/2024.
Planned Dealer Notification Date : MAR 11, 2024 – MAR 11, 2024
Planned Owner Notification Date : MAR 18, 2024 – MAR 18, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-088
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Navistar, Inc. FEB 08, 2024 NHTSA Recall No. : 24V-088 Manufacturer Recall No. : 24503 Manufacturer Information :
Manufacturer Name : Navistar, Inc.
Address : 2701 Navistar Drive
Lisle IL 60532 Company phone : 331-332-1590
Population :
Number of potentially involved : 893 Estimated percentage with defect : 2 %
Vehicle Information :
Vehicle 1 : 2024-2025 International HV
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 129 HV series trucks in the suspect population. Production Dates : APR 15, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-088 Page 2 Vehicle 2 : 2024-2024 International HX
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 56 HX series trucks in the suspect population.
Production Dates : APR 11, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2024-2024 International LT
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 289 LT series trucks in the suspect population.
Production Dates : MAR 30, 2023 – DEC 12, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 3 Vehicle 4 : 2024-2025 International MV
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 393 MV series trucks in the suspect population, Production Dates : APR 14, 2023 – DEC 23, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 5 : 2024-2024 International RH
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There are 25 RH series trucks in the suspect population.
Production Dates : JUL 05, 2023 – OCT 24, 2023
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 4 Vehicle 6 : 2024-2024 IC Bus CECB
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : • The suspect population is identified by models equipped with R. H. Sheppard M100P, M110P, HD94P, XD120P, MD83, SD110P, M83P, and M94S model steering
gears.
• The inclusive dates of manufacture were determined by suspect steering gear serial numbers provided by RH Sheppard and production data at Navistar’s vehicle manufacturing plants.
• The vehicles in the suspect population may have been built with steering gears with suspect serial numbers and all other similar vehicles were not.
There is one (1) CECB in the suspect population.
Production Dates : DEC 07, 2023 – DEC 07, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : As reported by R. H. Sheppard Co., Inc. in 24E-094, the defect is a steering gear assembled with fewer than the required number of recirculating balls.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : As reported by R. H. Sheppard Co., Inc in 24E-094, a steering gear with fewer than the required number of recirculating balls may bind when loads are applied. In some cases, the balls may align on the same side of the gear’s worm-shaft and concentrated loads may cause the gear’s internal parts to fracture resulting in loss of vehicle steering. Loss of steering increases the likelihood of a crash.
Description of the Cause : A reported by R. H. Sheppard Co., Inc in 24E-094, an error of the steering gear recirculating ball insertion process occurred during assembly. A gap in the rework process allowed for potentially less than the required number of balls to be installed into the gear without detection. Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088 Page 5 Component Name 1 : Steering gear Component Description : Steering gear Component Part Number : Various Supplier Identification : Component Manufacturer
Name : Bendix Commercial Vehicle Systems LLC Address : 35500 Chester Rd.
Avon Ohio 44011
Country : United States Chronology :
• 12/19/2023 – RH Sheppard notifies Navistar they have submitted a 573 Defect Notice to NHTSA related to their RH Sheppard steering gears and supplied Navistar with a list of 74 specific suspect serial numbers.
• 12/19/2023 thru 01/02/2024 – Navistar quarantines all RH Sheppard equipped vehicles and inventory steering gears at the assembly plants. One suspect gear was found and repaired. Two other suspect steering gears were sold through Navistar’s Parts System and have identified where these two gears were shipped to.
• 01/04/2024 thru 01/30/2024 – Navistar conducts a search of manufacturing records to identify vehicles built with a suspect steering gear serial number.
• 01/31/2024 – Navistar Finalizes the suspect population.
• 02/01/2024 – Navistar declares a Safety Recall. Description of Remedy :
Description of Remedy Program : • The remedy will involve replacing any steering gear found with a
suspect serial number.
• Navistar’s plan for reimbursement of pre-notification remedies, on file with NHTSA and dated 05/06/2022, applies and reimbursement instructions will be included in the customer notification. How Remedy Component Differs from Recalled Component : The remedy steering gears were assembled with the correct number of recirculating balls where the recalled steering gears may not have been. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-088
Page 6
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
11/27/2023 – As reported by R. H. Sheppard Co. Inc. in 24E-094, the gap in the manufacturing control logic was corrected for the reworked gears. Additional inspection steps are added to confirm that any rework certainly contained the corrected number of recirculating balls. Recall Schedule :
Description of Recall Schedule : It is estimated that the dealer notification letter will be mailed by
03/11/2024 and the Customer notification letter will be mailed by 03/18/2024.
Planned Dealer Notification Date : MAR 11, 2024 – MAR 11, 2024
Planned Owner Notification Date : MAR 18, 2024 – MAR 18, 2024
* NR – Not Reported
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SEOCONTENT-END
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