24-451 – Insufficient Spot Welds On Propane Cylinder Holder – 2024 Keystone Hideout & 2024 Springdale Travel Trailers

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-119
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Keystone RV Company FEB 19, 2024 NHTSA Recall No. : 24V-119 Manufacturer Recall No. : 24-451 Manufacturer Information :
Manufacturer Name : Keystone RV Company Address : PO Box 2000
2642 Hackberry Drive Goshen IN 46527
Company phone : 574-535-2100
Population :
Number of potentially involved : 1,978 Estimated percentage with defect : 25 %
Vehicle Information : Vehicle 1 : 2024-2024 Keystone Hideout 175BH, 177RD, 178RB, 179RB, 181BH Vehicle Type : TRAILERS
Body Style :
Power Train : NR
Descriptive Information : All Models with propane cylinder holder
Hideout 923 units
Production Dates : OCT 03, 2023 – JAN 26, 2024 VIN Range 1 : Begin : 4YDTH1G10RW240750 End : 4YDTH1G17RW242401 ✔ Not sequential Vehicle 2 : 2024-2024 Keystone Springdale 1700FQ, 1760FQ, 1800BH, 1810BH, 1860SS, 2010BH
Vehicle Type : TRAILERS Body Style :
Power Train : NR
Descriptive Information : All Models with propane cylinder holder
Springdale unit count 1055 Production Dates : SEP 19, 2023 – JAN 31, 2024 VIN Range 1 : Begin : 4YDTSGG11RW100517 End : 4YDTSGG1XRW102315 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have been manufactured with a propane cylinder holder that may have an insufficient spot weld.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Under certain conditions during travel, a weld on the propane cylinder holder Part 573 Safety Recall Report 24V-119 Page 2 Description of the Safety Risk : could fail allowing the propane cylinder to become unsecure, leading to an
increased risk of personal injury.
Description of the Cause : The propane cylinder holder could have a faulty weld on the leg. Identification of Any Warning
that can Occur : The propane cylinder holder leg can be loose. Involved Components : Component Name 1 : Bottle – LP – Bracket – Single – 01364-8 Component Description : Propane cylinder holder
Component Part Number : 401368 Supplier Identification : Component Manufacturer
Name : Goshen Stamping, LLC Address : 1025 S 10th St.
Goshen Indiana 46526
Country : United States Chronology :
12/27/2023 – Report was made that propane cylinder holder legs were coming apart. 1/31/2024 – Investigation opened. The affected Plant was put on hold and Yard was inspected.
2/14/2024 – Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a unanimous vote for a voluntary recall. Investigation called for to determine affected unit range. 2/16/2024 – Investigation concluded and scope completed. Description of Remedy :
Description of Remedy Program : The remedy is to replace the propane cylinder holder. Manufacturer
Reimbursement Plan on file as of 10/11/2022. General reimbursement plan to be updated every two years. New vehicles are covered under warranty. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-119
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The propane cylinder holder Part 401368 will be replaced. Units were quarantined, inspected then repaired as indicated by inspection. Recall Schedule :
Description of Recall Schedule : Keystone will notify the dealers and owners of the recreational vehicles
by letter. A final copy of the owner letter will be provided to NHTSA, along with the dealer repair procedures.
Planned Dealer Notification Date : APR 07, 2024 – APR 07, 2024
Planned Owner Notification Date : APR 07, 2024 – APR 07, 2024
* NR – Not Reported

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SAFETY ADVISORY # 24-451
Single Propane Cylinder Holder
Keystone is conducting a voluntary RECALL notification campaign in accordance with the
National Highway Transportation and Safety Act. It has been decided that the vehicles in the
recall population may have been manufactured with a propane cylinder holder that may have
an insufficient spot weld. Under certain conditions during travel, a weld on the propane
cylinder holder could fail allowing the propane cylinder to become unsecure, leading to an
increased risk of personal injury.
Models Included: 2024 Hideout, Models 175BH, 177RD, 178RB, 179RB, 181BH
2024 Springdale, Models 1700FQ, 1760FQ, 1800BH, 1810BH, 1860SS,
2010BH
Serial Number Ranges: Hideout RW240750 – RW242401
Springdale RW100517 – RW102315
Parts Required: 1 – KRV # 401368 – Bottle – LP – Bracket – Single – 01364-8
3 – KRV # 400432 – Screw – 5/16 – 12 x 1″ – Hex Washer – Self Drilling – Zinc
Tools Required: – Screw gun – ½ nut driver & 7/16 nut driver, pliers, standard screwdriver
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to remove the single propane cylinder holder and replace it with new.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Shut off the propane and remove the hose from the cylinder then remove the wing nut and bolt from the
bracket. Now remove the cylinder and set it safely aside.
Step 3
Remove the 3 screws from the bracket legs and discard screws.
Step 4
Offset the new bracket so as not to hit the old holes and the A frame below with the new screws.
Screw all 3 legs down with the bracket sitting relaxed, feet should cover the old existing holes.
Step 5
Reinstall cylinder and hose then be sure to tighten bolt and wing nut.
Keystone RV Company 3/4/24
Safety Advisory 24-451 Page 2 of 2
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7145142B
In the Complaint section note: Safety Advisory # 24-451
In the Cause section note: Safety Advisory # 24-451
In the Correction section note: Replaced bracket
The amount of time authorized for this repair is 0.5 hour.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at (855) 895-4422 if you have any questions.

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SAFETY ADVISORY # 24-451
Single Propane Cylinder Holder
Keystone is conducting a voluntary RECALL notification campaign in accordance with the
National Highway Transportation and Safety Act. It has been decided that the vehicles in the
recall population may have been manufactured with a propane cylinder holder that may have
an insufficient spot weld. Under certain conditions during travel, a weld on the propane
cylinder holder could fail allowing the propane cylinder to become unsecure, leading to an
increased risk of personal injury.
Models Included: 2024 Hideout, Models 175BH, 177RD, 178RB, 179RB, 181BH
2024 Springdale, Models 1700FQ, 1760FQ, 1800BH, 1810BH, 1860SS,
2010BH
Serial Number Ranges: Hideout RW240750 – RW242401
Springdale RW100517 – RW102315
Parts Required: 1 – KRV # 401368 – Bottle – LP – Bracket – Single – 01364-8 (This part may be
ordered in bulk without a VIN)
3 – KRV # 400432 – Screw – 5/16 – 12 x 1″ – Hex Washer – Self Drilling – Zinc (This
part may be ordered in bulk without a VIN)
Tools Required: – Screw gun – ½ nut driver & 7/16 nut driver, pliers, standard screwdriver
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were
repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal
Protective Equipment (PPE) is used.
The remedy is to remove the single propane cylinder holder and replace it with new.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Shut off the propane and remove the hose from the cylinder then remove the wing nut and bolt from the
bracket. Now remove the cylinder and set it safely aside.
Step 3
Remove the 3 screws from the bracket legs and discard screws.
Step 4
Offset the new bracket so as not to hit the old holes and the A frame below with the new screws.
Screw all 3 legs down with the bracket sitting relaxed, feet should cover the old existing holes.
Step 5
Reinstall cylinder and hose then be sure to tighten bolt and wing nut.
Keystone RV Company 3/6/24
Safety Advisory 24-451 Page 2 of 2
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7145142B
In the Complaint section note: Safety Advisory # 24-451
In the Cause section note: Safety Advisory # 24-451
In the Correction section note: Replaced bracket
The amount of time authorized for this repair is 0.5 hour.
PARTS DISPOSITION
No return parts.
Please call Keystone RV Customer Service at (855) 895-4422 if you have any questions.

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Hideout, Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for
any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost
importance to us.
It has been decided that the vehicles in the recall population may have been manufactured with a
propane cylinder holder that may have an insufficient spot weld. Under certain conditions during
travel, a weld on the propane cylinder holder could fail allowing the propane cylinder to become
unsecure, leading to an increased risk of crash or personal injury.
Keystone representatives have been in contact with the staff at your selling dealership regarding this
situation. The remedy is to remove the single propane cylinder holder and replace it with new. The
service and parts required for this corrective action will be provided at no charge to you.
Remove the propane cylinder before transporting your RV. As soon as possible, please make an
appointment to have your RV serviced by your dealership. The labor time to perform this correction
is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will
be needed to schedule and process your RV for this repair.
Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as
promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or
if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the
condition within a reasonable amount of time, or without charge to you. You may be eligible to
receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone Customer Service is available toll-free at 1-866-425-4369.
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation,
you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-
4236 (TTY: 1-800-424-9153; or go to http://www.nhtsa.gov.) Federal regulations require that any vehicle lessor
receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this
RV, please call Keystone Customer Service at 1-866-425-4369 or email [email protected] with your name and
VIN.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we
will do
What we
need you to
do
If you have
questions
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 24V-119
Safety Advisory: 24-451
March 11, 2024

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PO Box 2000 – Goshen, IN 46527-2000
www.keystonerv.com
SAFETY ADVISORY 24-451
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2024 Hideout, Springdale Travel Trailers. As a result, Keystone RV is conducting a safety recall.
It has been decided that the vehicles in the recall population may have been manufactured with a
propane cylinder holder that may have an insufficient spot weld. Under certain conditions during
travel, a weld on the propane cylinder holder could fail allowing the propane cylinder to become
unsecure, leading to an increased risk of personal injury. The vehicles included in the recall are:
2024 Hideout, Models 175BH, 177RD, 178RB, 179RB, 181BH
2024 Springdale, Models 1700FQ, 1760FQ, 1800BH, 1810BH, 1860SS,
2010BH
Serial Number Ranges: Hideout RW240750 – RW242401
Springdale RW100517 – RW102315
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to
complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in
your inventory or have been sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9» «VIN10» «VIN11» «VIN12»
«VIN13» «VIN14» «VIN15» «VIN16»
«VIN17» «VIN18» «VIN19» «VIN20»
«VIN21» «VIN22» «VIN23» «VIN24»
«VIN25» «VIN26» «VIN27» «VIN28»
«VIN29» «VIN30» «VIN31» «VIN32»
«VIN33» «VIN34» «VIN35»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to
record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory 24-451,
which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you
have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to
contact us.
Sincerely,
KEYSTONE RV COMPANY
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-119
CAN: 2024-106
Safety Advisory: 24-451
March 8, 2024

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1
Amy Thomas
From: James Bond
Sent: Tuesday, March 12, 2024 12:55 PM
To: Amy Thomas
Subject: Keystone RV Hideout and Springdale Single Propane Cylinder Bracket Safety Advisory
24-451
Please see below Amy:
JAMES BOND
CATALOG MARKETING EDITOR | CUSTOMER SERVICE
————————————————————————————————————————————————————-
2425 Davis Drive | P.O. Box 2000 | Goshen, IN | 46527-2000
P: 574.535.1473 | E: [email protected]
From: [email protected] <[email protected]>
Sent: Tuesday, March 12, 2024 12:37 PM
To: James Bond <[email protected]>
Subject: Keystone RV Hideout and Springdale Single Propane Cylinder Bracket Safety Advisory 24-451
WARNING – Externally Sent Email – Do not click any links or open attachments that you are not expecting, even
if you know the sender. If you are unsure please call the sender.
Keystone RV Hideout and Springdale Singl e Propane Cylinder Bracket Safety Advisory 24-451
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 24V-119
CAN: 2024-106
Safety Advisory: 24-451
March 8, 2024
Keystone RV Company
SAFETY ADVISORY 24-451
Dear Hideout and Springdale Dealers,
Keystone RV Company has decided that a defect which relates to
motor vehicle safety exists in certain model 2024 Hideout,
2
Springdale Travel Trailers. As a result, Keystone RV is conducting
a safety recall.
Reason For This Recall:
It has been decided that the vehicles in the recall population may
have been manufactured with a propane cylinder holder that may
have an insufficient spot weld. Under certain conditions during
travel, a weld on the propane cylinder holder could fail allowing the
propane cylinder to become unsecure, leading to an increased risk
of personal injury. The vehicles included in the recall are:
2024 Hideout, Models 175BH, 177RD, 178RB, 179RB,
181BH
2024 Springdale, Models 1700FQ, 1760FQ, 1800BH,
1810BH, 1860SS, 2010BH
Serial Number Ranges: Hideout RW240750 – RW242401
Springdale RW100517 – RW102315
Our records indicate unit(s) sold or in your present lot inventory fall
within this range, which will require immediate preventative action.
Important: If some of the units are still in your inventory,
Federal Law requires you to complete the recall service on
those units before retail delivery.
Please log-in to Key Express for your list of VINs in campaign # 24-
451.
Claims for the units which have been serviced must be submitted.
Claims submitted will be used by Keystone to record recall service
completions and provide dealer payments. Please click here for a
copy of Safety Advisory 24-451, which details how to remedy the
situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and
greatly appreciate your cooperation. Should you have any
questions or concerns regarding this correspondence or the Safety
Advisory, please feel free to contact us.
Sincerely,
Keystone RV Company
3
CC: National Highway Traffic Safety Administration (NHTSA)
CC: Transport Canada
Copyright © 2022 Keystone RV Company, All rights reserved.
Keystone RV | 2642 Hackberry Drive, PO Box 2000, Goshen, IN 46527-
2000.

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