91-174 – Inadequate Clearance For Recessed Space Heaters – 2024 Forest River IBEX & No Boundaries Travel Trailers

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STOP SALE NOTICE
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February 23, 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice shall serve as a formal
SAFETY RECALL – STOP SALE NOTIFICATION.
2024 IBEX BXTRVS1 & BXTRVS2 AND 2024 NOBO NBTRVS1 TRAVEL TRAILERS
Forest River has decided that a safety defect exists in certain 2024 IBEX BXTRVS1 & BXTRVS2 AND 2024 NOBO NBTRVS1 Travel Trailer Recreational Vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River is issuing a Stop Sale Notice effective immediately.
Please access your Home Page on Dealer Connect to verify if your Dealership has units in stock that are subject to this recall. Enter the Service Campaign number referenced above in the “Campaign Search” field, click on the “Campaign ID Number”. Next, select “MY VINS”. Not all Dealers have units in stock that are affected by this recall.
DEFECT/NONCOMPLIANCE:
The Cadet Heater(s) may have been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater.
EVALUATION OF RISK:
The heater may cause a fire, leading to property damage.
SERVICE PROCEDURE:
The remedy for this recall is in development. A second notice will follow when the remedy is available.
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 642-1612
SERVICE CAMPAIGN: 001076
FR ID: 91-1740

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-137
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. FEB 23, 2024 NHTSA Recall No. : 24V-137 Manufacturer Recall No. : 91-1740
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 98 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Forest River Inc. IBEX Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Since the inception of the models, the Cadet Heater(s) has been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater.
2024 IBEX BXTRVS1-91 42
2024 IBEX BXTRVS2-91 1
Grand Total 43
Production Dates : OCT 30, 2023 – FEB 14, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2024-2024 Forest River Inc. NO BO Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Since the inception of the models, the Cadet Heater(s) has been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater. 2024 NOBO NBTRVS1-91 55
Production Dates : OCT 30, 2023 – FEB 14, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-137 Page 2 Description of Defect :
Description of the Defect : The Cadet Heater(s) may have been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The heater may cause a fire, leading to property damage.
Description of the Cause : Engineering error. Identification of Any Warning
that can Occur : The ceiling panel may start to discolor. Involved Components : Component Name 1 : Cadet Heater
Component Description : Cadet Heater, this is an installation issue, not a component failure. Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On February 9, 2024, the manufacturing plant received a single complaint from a dealer, in which the ceiling started discoloring above the Cadet Heater. On February 16, 2024, the manufacturing plant met with the supplier of the Cadet Heater and had a review of the installation. The manufacturers’ installation instructions appear to indicate how much clearance above the Cadet Heater is required. The installation instructions appear to only provide the minimum clearances required from the bottom, left, and right of the Cadet Heater. After looking at the physical component, the manufacturing plant located a sticker on the back of the Cadet Heater which dictates the required vertical clearance above the heater. The same day, the manufacturing plant notified Forest River’s Office of Corporate The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-137 Page 3 Compliance (“OCC”) of the concern. On February 19, 2024, OCC opened a research item into the concern. On February 23, 2024, Forest River’s Corporate Recall Committee voted to recall. A Stop Sale Notice is being issued immediately following the filing of this recall Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. The Cadet heater will be installed lower in accordance with the vertical clearance listed on the heaters’ wall mounted box. What is the Forest River Customer Service Phone Number? (574) 642-1612 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: IBEX & NOBO
Forest River, Inc.
Attn: WARRANTY MANAGER
1492 Gerber St.
Ligonier, IN 46767 How Remedy Component Differs from Recalled Component : Affected Component – Cadet Heater
Replacement Component – Cabinet Face Frame, Cabinet Door, 120V Wiring and Junction Box The heater will be installed lower in accordance with the vertical clearance listed on the heaters’ wall mounted box. Identify How/When Recall Condition was Corrected in Production : During the week of February 19, 2024, the manufacturing plant began installing the Cadet Heater lower in accordance with the vertical clearance listed on the heaters’ wall mounted box. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-137
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The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VINs to our third-party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends to push the mailing out as soon as NHTSA provides any correction(s) and an acknowledgment letter.
Planned Dealer Notification Date : APR 01, 2024 – APR 01, 2024
Planned Owner Notification Date : APR 01, 2024 – APR 01, 2024
* NR – Not Reported

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RECALL 24V137 / 2024-117 REMEDY INSTRUCTIONS
Make(s): IBEX & NOBO
Model(s): BXTRVS1, BXTRVS2 & NBTRVS1
Model Year(s): 2024
Concern:
The Cadet Heater(s) may have been
installed to close to the ceiling, which may
damage the ceiling panel(s).
Repair Code: RC-003-13-00-004509
Allotted Time: 3.00 HRS.
Inspection Code: N/A
Allotted Time: N/A
Photo(s) Required: YES, POST REMEDY
Prior Authorization Required: YES
Part(s) Kit Number: F100538905
Part(s) Return: N/A
Turn off LP Gas at LPG Tank(s). Disconnect the vehicles’ battery Positive and Negative, disconnect any House battery(s) Positive and Negative, if equipped with a generator ensure it is off and lastly, ensure the vehicle is disconnected from shore power. Block any tires/wheels to prevent the vehicle from rolling. Failure to do so may result in electrocution, fire or other personal injury, property damage and/or death.
BATHROOM CABINET REMEDY:
STEP 1: DISCONNECT POWER TO THE CADET HEATER;
STEP 2: REMOVE 14 ½” BY 45” CABINET DOOR;
STEP 3: REMOVE THE CADET HEATER;
STEP 4: REMOVE THE 4” X 10” STYLE;
STEP 5: LOOSEN THE SHELF BY TAKING OUT SCREWS ALONG THE FRONT WALL AND THE SIDEWALL;
• CONTINUE TO CUT OFF THE SHELF BY REMAINING 2 SIDES USE A BUZZ SAW OR OSCILLATING TOOL TO AIDE IN CUTTING THE STAPLES/FASTENERS;
• THE SHELF SHOULD NOW DROP TO THE NEXT SHELF WITHIN THE CABINET;
STEP 6: MOVE THE EXISTING 2” X 12” STYLE DOWN TO 22” FROM THE CEILING TO THE TOP SIDE OF THE STYLE AND REATTACH;
• IT MAY BE NECASSORY TO EXTEND THE 120V WIRING USING A JUNCTION BOX AND THE APPROPRIATE GAUGE WIRE;
STEP 7: SECURE THE PROVIDED FACE FRONT OVER THE TOP OF THE EXISTING FACE FRONT USING SCREWS COMING IN THROUGH
THE BACK SIDE;
STEP 8: REINSTALL CADET HEATER IN THE NOW LOWER OPENING;
STEP 9: SLIDE SHELF UP AND RESECURE TO ALL SIDES;
STEP 10: REINSTALL THE NEW PROVIDED CAB DOOR 14 1/2” BY 37 1/2”
BEDROOM CABINET REMEDY:
STEP 1: DISCONNECT POWER TO CADET HEATER
STEP 2: REMOVE THE CADET HEATER ;
STEP 3: REMOVE THE 4” X 10” STYLE;
STEP 4: REMOVE BOTH RECEPTACLES AND USB IN THE MIDDLE OF THE CABINET;
• REMOVE THE PANEL THAT HAD THE RECEPTACLES AND USB
STEP 5: REATTACH THE NOW REMOVED RECEPTACLES USING PROVIDED BLANK RECEPTACLES;
STEP 6: SECURE BLANK RECEPTACLES BACK AND TOWARDS THE RIGHT SIDE IN THE OPENING;
STEP 7: EXTEND WIRE FROM CEILING TO THE MIDDLE OF THE CABINET USING PROVIDED BLANK RECEPTACLES AND WIRING;
STEP 8: ADD PROVIDED BACKING FOR THE SURFACE MOUNT BOX WITHIN THE OPENING;
STEP 9: ADD 1 3/8” STYLE TO THE RIGHT SIDE OF THE NEWLY MADE OPENING;
STEP 10: INSTALL THE SURFACE MOUNT CAN;
STEP 11: REINSTALL THE CADET HEATER;
STEP 12: INSTALL PROVIDED FACE FRAME ACCESS STYLE TO THE OLD HEATER LOCATION AT THE TOP OF THE FACE FRAME;
STEP 13: TEST FUNCTIONALITY OF CADET HEATERS;
STEP 14: CLAIM REPAIR CODE.

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Corporate Compliance PO Box 30 Middlebury, In 46540
March 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements Motor Vehicle Safety Act. This notice is also sent in accordance with the requirements of the United States’ National Traffic and Motor Vehicle Safety Act. Forest River has decided that a defect, which relates to the motor vehicle safety, exists in certain 2024 IBEX and NOBO Travel Trailer Recreational Vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT?
The Cadet Heater(s) may have been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The heater may cause a fire, leading to property damage.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer immediately and request a service appointment to schedule the free remedy. The Cadet heater will be installed lower in accordance with the vertical clearance listed on the heaters’ wall mounted box. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 3.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
IBEX & NOBO
Forest River, Inc.
Attn: WARRANTY MANAGER
1492 Gerber St.
Ligonier, IN 46767
NHTSA RECALL: 24V137
CANADA RECALL: 2024-117
FOREST RIVER ID: 91-1740
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WHAT IF YOU NO LONGER OWN THIS VEHICLE?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 612-1612
If after contacting your dealer and/or our customer care helpline, should you have additional questions in regard to this recall, you may contact:
For Canadian Owners Please Contact:
Head of Recalls
Motor Vehicle Safety Investigations Laboratory
Transport Canada
80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Facsimile (819) 420-4292
Recall ID: 2024-117
For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).
Or visit www.safercar.gov and search;
Recall ID: 23V137
Sincerely,
Forest River Inc.
Office of Corporate Compliance**************************************************************************************************************IMPORTANT SAFETY RECALL
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March 2024
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River has decided that a safety defect exists in certain 2024 IBEX and NOBO Travel Trailer Recreational Vehicles. Forest River is recalling the defective model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN is referenced in the attached document(s).
The designated Date range of production is 10/30/2023 through 2/08/2024.
DEFECT/NONCOMPLIANCE:
The Cadet Heater(s) may have been installed too close to the ceiling, which is out of compliance with the Cadet Heater installation instruction tag on the heater.
EVALUATION OF RISK:
The heater may cause a fire, leading to property damage.
SERVICE PROCEDURE:
Dealership Service Department procedures can be found on Dealer Connect. Service Campaign # 001076
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100538905
DEALER REPAIR CODES:
Pictures are required for the remedy after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
UNITED
STATES
CANADA
REPAIR
CODE
DESCRIPTION
ALLOWABLE HOUR(S)
24V137
2024-117
RC-003-13-00-004509
PERFORM REMEDY
3.0 HRS
HELPFUL CONTACT INFORMATION:
CONTACT
PHONE
CUSTOMER SERVICE
(574) 612-1612
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
PO Box 30
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 24V137
CANADA RECALL: 2024-117
FR ID: 91-1740
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IMPORTANT SAFETY RECALL
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The Recall shall be considered the utmost priority to remedy the 2024 IBEX and NOBO Travel Trailer in question. The retail consumer shall not be charged any amount of monies for remedy to their 2024 IBEX and NOBO Travel Trailer listed under this Recall.
If your dealership has already performed the remedy to 2024 IBEX and NOBO Travel Trailer, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2024 IBEX and NOBO Travel Trailer in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
Sincerely,
Forest River, Inc.
Office of Corporate Compliance****************************************************************************************************************************************************************************************************************************

 

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