SR24-11 – Steering Column May Fail – 2023 Prevost H3-45 & 2022-2023 H3-45 VIP

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-178
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Prevost Car (US) Inc. MAR 06, 2024 NHTSA Recall No. : 24V-178 Manufacturer Recall No. : SR24-11 Manufacturer Information :
Manufacturer Name : Prevost Car (US) Inc.
Address : 201 South Avenue
South Plainsfield NJ 07080 Company phone : 908-222-7211
Population :
Number of potentially involved : 23 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Prevost H3-45
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a production issue. The subject vehicles are certain MY2023 Prevost H3-45 vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones equipped with a non- qualified steering column joint. A total of 2 MY2023 Prevost H3-45 vehicles are affected by the recall. Production Dates : AUG 19, 2022 – OCT 31, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 2 : 2022-2023 Prevost H3-45 VIP Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The population was determined based on the production period and location as it is a production issue. The subject vehicles are certain MY2022 to MY2023 Prevost H3-45 VIP vehicles manufactured during the indicated production dates. The recalled products are limited to these specific vehicles since they were the only ones equipped with a non-qualified steering column joint.
A total of 4 MY2022 and 17 MY2023 Prevost H3-45 VIP vehicles are affected by the recall.
Production Dates : JUL 15, 2021 – NOV 16, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-178 Page 2 Description of Defect :
Description of the Defect : Certain vehicles were delivered to end users with non-qualified steering column joints. These joints were not intended for installation on vehicles sold to end users and may potentially fail prematurely. In this eventuality, the driver could experience a loss of steering control.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A loss of steering control may increase the risk of a crash. In addition to the Safety Recall, Prevost issued a “Do Not Drive Warning” for this defect until the vehicles are remedied.
Description of the Cause : The issue results from a Prevost manufacturing error as the non-qualified steering column joints were not replaced before delivering the subject vehicles to end users. Identification of Any Warning
that can Occur : In some cases, the driver may notice an abnormal noise (clicking/rattling noise) and/or a free play increase when steering. Involved Components : Component Name 1 : Double Joint
Component Description : Steering Column Double Joint Component Part Number : 660045 Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
2023-10-26: Prevost realized that vehicles equipped with non-qualified joints were potentially delivered to end users. Prevost initiated an investigation to determine the possible differences between non-qualified and qualified joints. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-178
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
2024-02-14 Prevost communicated with the joint supplier to clarify the conditions for using non-qualified joints. The supplier indicated that these components are not intended for installation on vehicles sold to end users. 2024-02-20 Case was presented on Volvo Product Safety Evaluation Committee (PSEC) to evaluate if there is a potential safety-related issue. Decision made to raise the potential safety issue to Volvo Product Safety Committee (PSC) for review and determination. 2024-02-29 Case was presented to Volvo Product Safety Committee (PSC). It was concluded that there was a safety-related defect, and that a recall combined with a “Do Not Drive Warning” are needed. 2024-03-06 Defect Information Report submitted to authorities. No warranty claims related to this issue. No field reports, incidents, accidents, injuries or fatalities related to this issue were reported.
Description of Remedy :
Description of Remedy Program : Prevost will replace the steering column joints on all subject vehicles.
Letters will be sent to customers to inform them on how to proceed. Prevost will execute this correction free of charge (parts and labor) for the customers. In case a customer has already inspected and corrected this defect before the safety recall has been launched, this customer will be reimbursed according to Prevost reimbursement plan. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The recalled component is a non-qualified joint, while the remedy component is a fully qualified joint.
The recall condition did not need to be corrected in production as the recalled component is no longer installed in vehicles currently being manufactured. Recall Schedule :
Description of Recall Schedule : Please note that Prevost does not have a dealer network and the dates
entered for the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Planned Dealer Notification Date : APR 19, 2024 – APR 19, 2024
Planned Owner Notification Date : APR 19, 2024 – APR 19, 2024
* NR – Not Reported

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