March 27, 2024 NHTSA CAMPAIGN NUMBER: 24V236000
LED Backlight Circuit Board Failure May Cause Fire
A circuit board that overheats increases the risk of a fire.
NHTSA Campaign Number: 24V236
Manufacturer Heartland
Recreational Vehicles, LLC
Components EQUIPMENT
Potential Number of Units Affected 10,038
Summary
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2023 Elk Ridge, Lithium, 2024 Eddie Bauer, Corterra, 2023-2024 Big Country, Big Horn, South Fork, Fuel, Gravity, Mallard, North Trail, Sundance, Milestone, Pioneer, Prowler, Torque, and Trail Runner fifth wheels and travel trailers. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Remedy
Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters are expected to be mailed May 17, 2024. Owners may contact Heartland customer service at 1-877-262-8032.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran. 3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA. 3/26/2024 – Investigation concluded and safety committee voted.”
Heartland RV had 11 claims with 0 death or injuries. The date range of claim receipts were 10/13/23 to 2/16/24..
30 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HEARTLAND | BIG COUNTRY | 2023-2024 |
| HEARTLAND | BIGHORN | 2023-2024 |
| HEARTLAND | CORTERRA | 2024 |
| HEARTLAND | EDDIE BAUER | 2024 |
| HEARTLAND | ELKRIDGE | 2023 |
| HEARTLAND | FUEL | 2023-2024 |
| HEARTLAND | GRAVITY | 2023-2024 |
| HEARTLAND | LITHIUM | 2023 |
| HEARTLAND | MALLARD | 2023-2024 |
| HEARTLAND | MILESTONE | 2023-2024 |
| HEARTLAND | NORTH TRAIL | 2023-2024 |
| HEARTLAND | PIONEER | 2023-2024 |
| HEARTLAND | PROWLER | 2023-2024 |
| HEARTLAND | SOUTH FORK | 2023-2024 |
| HEARTLAND | SUNDANCE | 2023-2024 |
| HEARTLAND | TORQUE | 2023-2024 |
| HEARTLAND | TRAIL RUNNER | 2023-2024 |
4 Associated Documents
Recall Acknowledgement
RCAK-24V236-6869.pdf 697.266KB
Recall 573 Report – 4/2/2024
RCLRPT-24V236-7267.PDF 223.564KB
Defect Notice 573 Report
RCLRPT-24V236-3613.PDF 223.476KB
Recall 573 Report – 4/2/2024
RCLRPT-24V236-9383.PDF 223.533KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- Duxtop Induction Cooktop uses 120 volts, 15 amps of electricity – standard in all homes; Lightweight and compact for easy handling and storage
- Digital control panel. Built-in count-down digital timer with 1 min increments up to 170 minutes; 15 temperature range from 140°F to 460°F; 15 power levels from 200-1800 Watts
- REQUIRES INDUCTION COMPATIBLE MAGNETIC COOKWARE. Compatible with Duxtop and other induction ready cookware such as cast aluminum enameled iron and steel, stainless steel with a magnetic bottom, or cast iron
- The auto-pan detection will shut the unit off automatically after 60 seconds if no cookware is detected; Equipped with diagnostic error message system, Low and high voltage warning system; ETL approved
- Note: In order to use this and any other induction cooktops, you need to have the right kind of cookware. Induction itself is a noiseless process, however there may be high pitch sound from clad cookware, the base of which has multiple layers of metals sandwiched together
- PORTABLE INDUCTION BURNER: Duxtop induction cooktop uses 110/120 V 15 amp electrical outlet–standard in all North American homes. ETL listed and built to North American electrical standards. It is lightweight and compact for easy handling and storage
- Choose from 20 preset power levels (100 to 1800 W) and 20 preset temperature level settings (100 °F to 460 °F). With an 83% energy efficiency, induction burner is more efficient than traditional gas or electric stoves
- DIGITAL LCD SENSOR: Touch control panel: child safety lock keeps the cooking and timer settings from being accidentally changed once they have been set; fast boil button; keep warm button (for 1-30 minutes at 140 °F); up to 10-hour timer button
- Induction stoves rely on cookware to heat, so it’s essential to choose magnetic bottom cookware with a minimum diameter of 5 inches. Auto-pan detection will shut off automatically after 60 seconds if no cookware, or the incorrect cookware is detected
- Although induction itself is a noiseless process, there may be high pitched sounds from the cookware due to multiple layers of metals sandwiched together. Please allow the induction cooker to cool down before cleaning
- FLEXIBLE & SPACE-SAVING: This versatile portable induction stovetop allows you to cook meals without a full range, making it the perfect solution for RVs, cabins, studio apartments, and other small spaces where a full kitchen isn't available.
- VERSATILE COOKING: With 8 power levels (300-1800 watts) and temperature range 160-440°F (71-226°C), this cooktop accommodates a wide range of cooking methods: simmering, keeping warm, reheating, pan frying, stir frying, boiling, steaming, roasting, or grilling. Ideal for continuous heating but not recommended for slow or low temperature cooking.
- SMART CONTROL: Convenient pre-set cooking modes and a 3-hour timer make meal planning and execution effortless. The user-friendly LED display features intuitive cooking function controls for seamless meal preparation.
- SAFE OPERATION: Advanced safety features include a child lock, auto-pause function, overheat protection, and voltage warning system.
- EASY MAINTENANCE: The tempered glass surface is durable and allows for effortless cleaning after use.
- HIGH EFFICIENCY - ChangBERT Induction cooktop offers 9 preset power levels (200-1800W) and 18 preset temperature settings (120-460℉, 20F per level). With an 83% energy efficiency rating, the induction cooker is more efficient than traditional gas or electric stoves, providing quick heat-up and faster cooking times.
- CONSISTENTLY STABLE HIGH-POWER OUTPUT - Built for constant use, it features continuous-duty circuitry for non-stop cooking. The unique power control technology ensures stable high-power output, reduces the temperature of internal electronics, and facilitates low-noise heat dissipation, providing reliable cooking performance. This dependable performance sets it apart from others.
- LARGE COOKING AREA - Features an expanded magnetic coil design that optimizes the winding structure to enhance the transfer of electromagnetic energy directly to the cookware, significantly improving heating efficiency and ensuring more even heat distribution across the bottom of the cookware.
- NSF CERTIFIED & COMMERCIAL GRADE - UL commercial standard 197, completely ETL & NSF approved. It meets industry durability standards, passing a drop test with an impact of 1.5 ft lbs. Designed for large-volume usage, it is ideal for commercial and professional settings such as restaurants, industrial kitchens, and other catering services.
- EASY TO CONTROL & CLEAN - The control buttons with solid tactile response make operation intuitive and precise.With simple and clear display, the Key-Press-Control Panel provides clear visibility and easy control, even with gloves or wet hands. With no open flame or heating element, food does not burn onto the glass cooktop, making it easy to clean greasy dirt.
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. Starting the cooking process over is not necessary. Gold induction cooktop’s intuitive digital controls are easy to operate, and the response is immediate.
- 96 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 5°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops on the market.
- FAST and EFFICIENT – Gold heats the pot directly transferring 85% to 90% of its electro-magnetic energy to heat energy! Traditional stovetops only convert about 30% of their heat for cooking. Cook faster without wasting energy and money.
- MELT CHOCOLATE - Mastery of the double boilers is not necessary. Simply set the Gold at 120°F; add chocolates into an induction-ready pot; and stir. It will never burn. Even preparing the most delicate sauces like Hollandaise, Beurre Blanc, and Beurre Fondue is no longer daunting.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-236
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Heartland Recreational Vehicles, LLC APR 02, 2024 NHTSA Recall No. : 24V-236 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive
Elkhart IN 46514
Company phone : 8772628032 Population :
Number of potentially involved : 10,038 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2024 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 05, 2023
VIN Range 1 : Begin : 5SFBG4326PE519296 End : 5SFBG3623RE531611 Not sequential Vehicle 2 : 2023-2024 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 13, 2022 – JAN 29, 2024
VIN Range 1 : Begin : 5SFEB3427PE519148 End : 5SFEB3023RE534271 ✔ Not sequential Part 573 Safety Recall Report 24V-236 Page 2 Vehicle 3 : 2024-2024 Heartland Corterra Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : AUG 23, 2023 – FEB 09, 2024
VIN Range 1 : Begin : 5SFDG352XRE528912 End : 5SFDG3524RE534527 ✔ Not sequential Vehicle 4 : 2024-2024 Heartland Eddie Bauer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : APR 18, 2023 – JAN 22, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 5 : 2023-2024 Heartland South Fork Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – APR 18, 2023
VIN Range 1 : Begin : 5RXLG4423PE519646 End : 5RXLG4228PE526823 ✔ Not sequential Vehicle 6 : 2023-2023 Heartland Elk Ridge Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – MAR 20, 2023
VIN Range 1 : Begin : 5SFRG3627PE519652 End : 5SFRG4223PE524245 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 3 Vehicle 7 : 2023-2024 Heartland Fuel Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – AUG 16, 2023
VIN Range 1 : Begin : 5SFCB2721PE519501 End : 5SFCB322XRE530416 ✔ Not sequential Vehicle 8 : 2023-2024 Heartland Gravity Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFCG4128PE526502 End : 5SFCG4120RE528831 ✔ Not sequential Vehicle 9 : 2023-2024 Heartland Mallard Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFNB2720PN517487 End : 5SFNB3921RE534787 Not sequential Vehicle 10 : 2023-2024 Heartland North Trail Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : NOV 02, 2022 – AUG 08, 2024
VIN Range 1 : Begin : 5SFNB3229PE522491 End : 5SFNB2820RN534369 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 4 Vehicle 11 : 2023-2024 Heartland Sundance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – FEB 01, 2024
VIN Range 1 : Begin : 5SFSB2726PN519327 End : 5SFSB2329RN534140 ✔ Not sequential Vehicle 12 : 2023-2023 Heartland Lithium Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – OCT 31, 2022
VIN Range 1 : Begin : 5SFCB322XPE521261 End : 5SFCB3225PE521278 ✔ Not sequential Vehicle 13 : 2023-2024 Heartland Milestone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 15, 2023
VIN Range 1 : Begin : 5SFMG4328PE519647 End : 5SFPB3725RE532715 ✔ Not sequential Vehicle 14 : 2023-2024 Heartland Pioneer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 04, 2023
VIN Range 1 : Begin : 5SFPB3724PE519547 End : 5SFPB3725RE532715 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 5 Vehicle 15 : 2023-2024 Heartland Prowler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – FEB 05, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 16 : 2023-2024 Heartland Torque Vehicle Type : TRAILERS Body Style : ALL Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 02, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5SFCG4322PE519316 End : 5SFCB3827RE534236 ✔ Not sequential Vehicle 17 : 2023-2024 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – OCT 10, 2023
VIN Range 1 : Begin : 5SFBG3925PE519744 End : 5SFBG3623RE531611 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 6 Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range / Oven with LED lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran. 3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA. 3/26/2024 – Investigation concluded and safety committee voted.” Heartland RV had 11 claims with 0 death or injuries. The date range of claim receipts were 10/13/23 to 2/16/24.. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : The remedy for the defect will be to disconnect and cut the circuit
powering all of the LED backlights and properly terminate all of the wiring. The remedy will be done at no cost to the owner. All reimbursements will be covered under Heartland’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs.
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-236
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Heartland Recreational Vehicles, LLC APR 02, 2024 NHTSA Recall No. : 24V-236 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive
Elkhart IN 46514
Company phone : 8772628032 Population :
Number of potentially involved : 10,038 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2024 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 05, 2023
VIN Range 1 : Begin : 5SFBG4326PE519296 End : 5SFBG3623RE531611 Not sequential Vehicle 2 : 2023-2024 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – OCT 10, 2023
VIN Range 1 : Begin : 5SFBG3925PE519744 End : 5SFBG3623RE531611 ✔ Not sequential Part 573 Safety Recall Report 24V-236 Page 2 Vehicle 3 : 2024-2024 Heartland Corterra Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : AUG 23, 2023 – FEB 09, 2024
VIN Range 1 : Begin : 5SFDG352XRE528912 End : 5SFDG3524RE534527 ✔ Not sequential Vehicle 4 : 2024-2024 Heartland Eddie Bauer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : APR 18, 2023 – JAN 22, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 5 : 2023-2024 Heartland South Fork Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – APR 18, 2023
VIN Range 1 : Begin : 5RXLG4423PE519646 End : 5RXLG4228PE526823 ✔ Not sequential Vehicle 6 : 2023-2023 Heartland Elk Ridge Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – MAR 20, 2023
VIN Range 1 : Begin : 5SFRG3627PE519652 End : 5SFRG4223PE524245 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 3 Vehicle 7 : 2023-2024 Heartland Fuel Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – AUG 16, 2023
VIN Range 1 : Begin : 5SFCB2721PE519501 End : 5SFCB322XRE530416 ✔ Not sequential Vehicle 8 : 2023-2024 Heartland Gravity Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFCG4128PE526502 End : 5SFCG4120RE528831 ✔ Not sequential Vehicle 9 : 2023-2024 Heartland Mallard Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFNB2720PN517487 End : 5SFNB3921RE534787 Not sequential Vehicle 10 : 2023-2024 Heartland North Trail Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : NOV 02, 2022 – AUG 08, 2024
VIN Range 1 : Begin : 5SFNB3229PE522491 End : 5SFNB2820RN534369 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 4 Vehicle 11 : 2023-2024 Heartland Sundance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – FEB 01, 2024
VIN Range 1 : Begin : 5SFSB2726PN519327 End : 5SFSB2329RN534140 ✔ Not sequential Vehicle 12 : 2023-2023 Heartland Lithium Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – OCT 31, 2022
VIN Range 1 : Begin : 5SFCB322XPE521261 End : 5SFCB3225PE521278 ✔ Not sequential Vehicle 13 : 2023-2024 Heartland Milestone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 15, 2023
VIN Range 1 : Begin : 5SFMG4328PE519647 End : 5SFPB3725RE532715 ✔ Not sequential Vehicle 14 : 2023-2024 Heartland Pioneer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 04, 2023
VIN Range 1 : Begin : 5SFPB3724PE519547 End : 5SFPB3725RE532715 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 5 Vehicle 15 : 2023-2024 Heartland Prowler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – FEB 05, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 16 : 2023-2024 Heartland Torque Vehicle Type : TRAILERS Body Style : ALL Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 02, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5SFCG4322PE519316 End : 5SFCB3827RE534236 ✔ Not sequential Vehicle 17 : 2023-2024 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 13, 2022 – JAN 29, 2024
VIN Range 1 : Begin : 5SFEB3427PE519148 End : 5SFEB3023RE534271 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 6 Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range / Oven with LED lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran. 3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA. 3/26/2024 – Investigation concluded and safety committee voted.” Heartland RV had 11 claims with 0 death or injuries. The date range of claim receipts were 10/13/23 to 2/16/24.. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Heartland’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs.
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-236
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Heartland Recreational Vehicles, LLC MAR 27, 2024 NHTSA Recall No. : 24V-236 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Heartland Recreational Vehicles, LLC Address : 1001 All Pro Drive
Elkhart IN 46514
Company phone : 8772628032 Population :
Number of potentially involved : 10,038 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2023-2024 Heartland Big Country Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 05, 2023
VIN Range 1 : Begin : 5SFBG4326PE519296 End : 5SFBG3623RE531611 Not sequential Vehicle 2 : 2023-2024 Heartland Big Horn Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – OCT 10, 2023
VIN Range 1 : Begin : 5SFBG3925PE519744 End : 5SFBG3623RE531611 ✔ Not sequential Part 573 Safety Recall Report 24V-236 Page 2 Vehicle 3 : 2024-2024 Heartland Corterra Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : AUG 23, 2023 – FEB 09, 2024
VIN Range 1 : Begin : 5SFDG352XRE528912 End : 5SFDG3524RE534527 ✔ Not sequential Vehicle 4 : 2024-2024 Heartland Eddie Bauer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : APR 18, 2023 – JAN 22, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 5 : 2023-2024 Heartland South Fork Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – APR 18, 2023
VIN Range 1 : Begin : 5RXLG4423PE519646 End : 5RXLG4228PE526823 ✔ Not sequential Vehicle 6 : 2023-2023 Heartland Elk Ridge Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – MAR 20, 2023
VIN Range 1 : Begin : 5SFRG3627PE519652 End : 5SFRG4223PE524245 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 3 Vehicle 7 : 2023-2024 Heartland Fuel Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – AUG 16, 2023
VIN Range 1 : Begin : 5SFCB2721PE519501 End : 5SFCB322XRE530416 ✔ Not sequential Vehicle 8 : 2023-2024 Heartland Gravity Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFCG4128PE526502 End : 5SFCG4120RE528831 ✔ Not sequential Vehicle 9 : 2023-2024 Heartland Mallard Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 13, 2024
VIN Range 1 : Begin : 5SFNB2720PN517487 End : 5SFNB3921RE534787 Not sequential Vehicle 10 : 2023-2024 Heartland North Trail Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : NOV 02, 2022 – AUG 08, 2024
VIN Range 1 : Begin : 5SFNB3229PE522491 End : 5SFNB2820RN534369 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 4 Vehicle 11 : 2023-2024 Heartland Sundance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – FEB 01, 2024
VIN Range 1 : Begin : 5SFSB2726PN519327 End : 5SFSB2329RN534140 ✔ Not sequential Vehicle 12 : 2023-2023 Heartland Lithium Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : OCT 17, 2022 – OCT 31, 2022
VIN Range 1 : Begin : 5SFCB322XPE521261 End : 5SFCB3225PE521278 ✔ Not sequential Vehicle 13 : 2023-2024 Heartland Milestone Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 15, 2023
VIN Range 1 : Begin : 5SFMG4328PE519647 End : 5SFPB3725RE532715 ✔ Not sequential Vehicle 14 : 2023-2024 Heartland Pioneer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – DEC 04, 2023
VIN Range 1 : Begin : 5SFPB3724PE519547 End : 5SFPB3725RE532715 ✔ Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 5 Vehicle 15 : 2023-2024 Heartland Prowler Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 06, 2022 – FEB 05, 2024
VIN Range 1 : Begin : 5SFPB3727PE519087 End : 5SFPB3421RE534207 ✔ Not sequential Vehicle 16 : 2023-2024 Heartland Torque Vehicle Type : TRAILERS Body Style : ALL Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 02, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5SFCG4322PE519316 End : 5SFCB3827RE534236 ✔ Not sequential Vehicle 17 : 2023-2024 Heartland Trail Runner Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 13, 2022 – JAN 29, 2024
VIN Range 1 : Begin : 5SFEB3427PE519148 End : 5SFEB3023RE534271 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236 Page 6 Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range / Oven with LED lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran. 3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA. 3/26/2024 – Investigation concluded and safety committee voted.” The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-236
Page 7
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Heartland’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs.
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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