March 27, 2024 NHTSA CAMPAIGN NUMBER: 24V235000
LED Backlight Circuit Board Failure May Cause Fire
A circuit board that overheats increases the risk of a fire.
NHTSA Campaign Number: 24V235
Manufacturer Cruiser RV
Components EQUIPMENT
Potential Number of Units Affected 2,407
Summary
Cruiser RV (Cruiser) is recalling certain 2023-2024 Avenir, Embrace, Shadow Cruiser, Radiance, Stryker, MPG, 2024 Twilight travel trailers, and 2024 Essence fifth wheels. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Remedy
Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters are expected to be mailed May 17, 2024. Owners may contact Cruiser customer service at 1-574-206-7920.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA
3/26/2024 – Investigation concluded and safety committee voted.”
Cruiser RV had 0 claims and 0 death or injuries reported.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CRUISER RV | RADIANCE | 2023-2024 |
| CRUISER | AVENIR | 2023-2024 |
| CRUISER | EMBRACE | 2023-2024 |
| CRUISER | ESSENCE | 2024 |
| CRUISER | MPG | 2023-2024 |
| CRUISER | SHADOW CRUISER | 2023-2024 |
| CRUISER | STRYKER | 2023-2024 |
| CRUISER | TWILIGHT | 2024 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-24V235-6913.PDF 219.178KB
Recall 573 Report – 4/2/2024
RCLRPT-24V235-1479.PDF 219.319KB
Recall Acknowledgement
RCAK-24V235-4106.pdf 915.036KB
Recall 573 Report – 4/2/2024 B
RCLRPT-24V235-6489.PDF 219.17KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- Duxtop Induction Cooktop uses 120 volts, 15 amps of electricity – standard in all homes; Lightweight and compact for easy handling and storage
- Digital control panel. Built-in count-down digital timer with 1 min increments up to 170 minutes; 15 temperature range from 140°F to 460°F; 15 power levels from 200-1800 Watts
- REQUIRES INDUCTION COMPATIBLE MAGNETIC COOKWARE. Compatible with Duxtop and other induction ready cookware such as cast aluminum enameled iron and steel, stainless steel with a magnetic bottom, or cast iron
- The auto-pan detection will shut the unit off automatically after 60 seconds if no cookware is detected; Equipped with diagnostic error message system, Low and high voltage warning system; ETL approved
- Note: In order to use this and any other induction cooktops, you need to have the right kind of cookware. Induction itself is a noiseless process, however there may be high pitch sound from clad cookware, the base of which has multiple layers of metals sandwiched together
- PORTABLE INDUCTION BURNER: Duxtop induction cooktop uses 110/120 V 15 amp electrical outlet–standard in all North American homes. ETL listed and built to North American electrical standards. It is lightweight and compact for easy handling and storage
- Choose from 20 preset power levels (100 to 1800 W) and 20 preset temperature level settings (100 °F to 460 °F). With an 83% energy efficiency, induction burner is more efficient than traditional gas or electric stoves
- DIGITAL LCD SENSOR: Touch control panel: child safety lock keeps the cooking and timer settings from being accidentally changed once they have been set; fast boil button; keep warm button (for 1-30 minutes at 140 °F); up to 10-hour timer button
- Induction stoves rely on cookware to heat, so it’s essential to choose magnetic bottom cookware with a minimum diameter of 5 inches. Auto-pan detection will shut off automatically after 60 seconds if no cookware, or the incorrect cookware is detected
- Although induction itself is a noiseless process, there may be high pitched sounds from the cookware due to multiple layers of metals sandwiched together. Please allow the induction cooker to cool down before cleaning
- FLEXIBLE & SPACE-SAVING: This versatile portable induction stovetop allows you to cook meals without a full range, making it the perfect solution for RVs, cabins, studio apartments, and other small spaces where a full kitchen isn't available.
- VERSATILE COOKING: With 8 power levels (300-1800 watts) and temperature range 160-440°F (71-226°C), this cooktop accommodates a wide range of cooking methods: simmering, keeping warm, reheating, pan frying, stir frying, boiling, steaming, roasting, or grilling. Ideal for continuous heating but not recommended for slow or low temperature cooking.
- SMART CONTROL: Convenient pre-set cooking modes and a 3-hour timer make meal planning and execution effortless. The user-friendly LED display features intuitive cooking function controls for seamless meal preparation.
- SAFE OPERATION: Advanced safety features include a child lock, auto-pause function, overheat protection, and voltage warning system.
- EASY MAINTENANCE: The tempered glass surface is durable and allows for effortless cleaning after use.
- HIGH EFFICIENCY - ChangBERT Induction cooktop offers 9 preset power levels (200-1800W) and 18 preset temperature settings (120-460℉, 20F per level). With an 83% energy efficiency rating, the induction cooker is more efficient than traditional gas or electric stoves, providing quick heat-up and faster cooking times.
- CONSISTENTLY STABLE HIGH-POWER OUTPUT - Built for constant use, it features continuous-duty circuitry for non-stop cooking. The unique power control technology ensures stable high-power output, reduces the temperature of internal electronics, and facilitates low-noise heat dissipation, providing reliable cooking performance. This dependable performance sets it apart from others.
- LARGE COOKING AREA - Features an expanded magnetic coil design that optimizes the winding structure to enhance the transfer of electromagnetic energy directly to the cookware, significantly improving heating efficiency and ensuring more even heat distribution across the bottom of the cookware.
- NSF CERTIFIED & COMMERCIAL GRADE - UL commercial standard 197, completely ETL & NSF approved. It meets industry durability standards, passing a drop test with an impact of 1.5 ft lbs. Designed for large-volume usage, it is ideal for commercial and professional settings such as restaurants, industrial kitchens, and other catering services.
- EASY TO CONTROL & CLEAN - The control buttons with solid tactile response make operation intuitive and precise.With simple and clear display, the Key-Press-Control Panel provides clear visibility and easy control, even with gloves or wet hands. With no open flame or heating element, food does not burn onto the glass cooktop, making it easy to clean greasy dirt.
- MAKE ADJUSTMENTS ON-THE-FLY – Want hotter temperature or need to cook it longer? No problem. Simply adjust on-the-fly any time. Starting the cooking process over is not necessary. Gold induction cooktop’s intuitive digital controls are easy to operate, and the response is immediate.
- 96 PRE-PROGRAMMED TEMPS - Select from the 6 convenient preset temperature settings or fine tune your own temperature from 100°F to 575°F in 5°F increments. You can also add or deduct cooking time at any time.
- SHATTER-PROOF CERAMIC GLASS – There are no open flames or hot coils that can cause burns. Unlike the competition, Gold’s heating surface is heavy-duty shatter-proof ceramic glass, which was rigorously tested to withstand intense heat without shattering. It is one of the safest cooktops on the market.
- FAST and EFFICIENT – Gold heats the pot directly transferring 85% to 90% of its electro-magnetic energy to heat energy! Traditional stovetops only convert about 30% of their heat for cooking. Cook faster without wasting energy and money.
- MELT CHOCOLATE - Mastery of the double boilers is not necessary. Simply set the Gold at 120°F; add chocolates into an induction-ready pot; and stir. It will never burn. Even preparing the most delicate sauces like Hollandaise, Beurre Blanc, and Beurre Fondue is no longer daunting.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV MAR 27, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Cruiser’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV APR 02, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Cruiser RV had 0 claims and 0 death or injuries reported. Description of Remedy :
Description of Remedy Program : The remedy for the defect will be to disconnect and cut the circuit
powering all of the LED backlights and properly terminate all of the wiring. The remedy will be done at no cost to the owner. All reimbursements will be covered under Cruiser’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV APR 02, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Cruiser RV had 0 claims and 0 death or injuries reported. Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Cruiser’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs.
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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SEOCONTENT-END
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