March 27, 2024 NHTSA CAMPAIGN NUMBER: 24V235000
LED Backlight Circuit Board Failure May Cause Fire
A circuit board that overheats increases the risk of a fire.
NHTSA Campaign Number: 24V235
Manufacturer Cruiser RV
Components EQUIPMENT
Potential Number of Units Affected 2,407
Summary
Cruiser RV (Cruiser) is recalling certain 2023-2024 Avenir, Embrace, Shadow Cruiser, Radiance, Stryker, MPG, 2024 Twilight travel trailers, and 2024 Essence fifth wheels. The LED backlight circuit board in the cooktop range may fail, causing the board to overheat.
Remedy
Dealers will disconnect and cut the circuit powering the LED backlights and terminate the wiring, free of charge. Owner notification letters are expected to be mailed May 17, 2024. Owners may contact Cruiser customer service at 1-574-206-7920.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA
3/26/2024 – Investigation concluded and safety committee voted.”
Cruiser RV had 0 claims and 0 death or injuries reported.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CRUISER RV | RADIANCE | 2023-2024 |
| CRUISER | AVENIR | 2023-2024 |
| CRUISER | EMBRACE | 2023-2024 |
| CRUISER | ESSENCE | 2024 |
| CRUISER | MPG | 2023-2024 |
| CRUISER | SHADOW CRUISER | 2023-2024 |
| CRUISER | STRYKER | 2023-2024 |
| CRUISER | TWILIGHT | 2024 |
4 Associated Documents
Defect Notice 573 Report
RCLRPT-24V235-6913.PDF 219.178KB
Recall 573 Report – 4/2/2024
RCLRPT-24V235-1479.PDF 219.319KB
Recall Acknowledgement
RCAK-24V235-4106.pdf 915.036KB
Recall 573 Report – 4/2/2024 B
RCLRPT-24V235-6489.PDF 219.17KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
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Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV MAR 27, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Cruiser’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV APR 02, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Cruiser RV had 0 claims and 0 death or injuries reported. Description of Remedy :
Description of Remedy Program : The remedy for the defect will be to disconnect and cut the circuit
powering all of the LED backlights and properly terminate all of the wiring. The remedy will be done at no cost to the owner. All reimbursements will be covered under Cruiser’s general reimbursement plan. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. Identify How/When Recall Condition was Corrected in Production : As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-235
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Cruiser RV APR 02, 2024 NHTSA Recall No. : 24V-235 Manufacturer Recall No. : TBD Manufacturer Information :
Manufacturer Name : Cruiser RV
Address : 7805 North State Road 9
PO Box 130 Howe IN 46746
Company phone : 866-277-5630
Population :
Number of potentially involved : 2,407 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2023-2024 Cruiser Avenir Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : FEB 27, 2023 – FEB 14, 2024
VIN Range 1 : Begin : 5RXKB3220P1524401 End : 5RXKB2110R1534609 ✔ Not sequential Vehicle 2 : 2023-2024 Cruiser Embrace Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 18, 2023 – JAN 26, 2024
VIN Range 1 : Begin : 5RXNB3128R1530593 End : 5RXNB3625R1533900 ✔ Not sequential Part 573 Safety Recall Report 24V-235 Page 2 Vehicle 3 : 2024-2024 Cruiser Essence Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 07, 2022 – FEB 07, 2024
VIN Range 1 : Begin : 5RXEG2925R1530955 End : 5RXEG2925R1534519 ✔ Not sequential Vehicle 4 : 2024-2024 Cruiser Twilight Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : JUL 24, 2023 – SEP 08, 2023
VIN Range 1 : Begin : 5RXPB2625R1528733 End : 5RXPB3024R1530018 ✔ Not sequential Vehicle 5 : 2023-2024 Cruiser Shadow Cruiser Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 12, 2022 – FEB 08, 2024
VIN Range 1 : Begin : 5RXDB2821PN517332 End : 5RXDB3627R1534476 Not sequential Vehicle 6 : 2023-2024 Cruiser MPG Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased.
Production Dates : SEP 06, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXHB3123P1518118 End : 5RXHB3525R1534267 Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 3 Vehicle 7 : 2023-2024 Cruiser Radiance Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 19, 2022 – AUG 14, 2023
VIN Range 1 : Begin : 5RXFB2623P1519361 End : 5RXFB3123R1529484 ✔ Not sequential Vehicle 8 : 2023-2024 Cruiser Stryker Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : Recall population was determined by the dates outlined in the Suburban recall notice and the start and end dates of affected models purchased. Production Dates : SEP 15, 2022 – FEB 06, 2024
VIN Range 1 : Begin : 5RXGB3621P1519773 End : 5RXGB3422RE534233 ✔ Not sequential Description of Defect :
Description of the Defect : It has been decided that the vehicles in the recall population may have a Suburban stove with LED backlight printed circuit boards (PCB) that are not fully coated. The lack of conformal coating in the connection passages between the layers of the PCB can allow liquid from the cooktop surface to accumulate which could result in a short circuit resulting in failure of the PCB.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the PCB fails, it can become overheated and the polyethylene cover of the lights can melt and possibly ignite causing a fire
Description of the Cause : The PCBs did not have the correct amount of conformal coating to properly seal the circuit board from contamination. Identification of Any Warning
that can Occur : Red Lights can become warm and show signs of melting. Also, the lights may turn red by themselves. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235 Page 4 Involved Components : Component Name 1 : Suburban Range
Component Description : Suburban Range and Oven with LED Lights behind knobs Component Part Number : Suburban part numbers: 3629, 3630, 3704, 3801 Supplier Identification : Component Manufacturer
Name : Airxcel, INC – Suburban Division Address : 676 Broadway St
Dayton Tennessee 37321
Country : United States Chronology :
“9/05/2023– Initial report was made lights had melted on suburban stove knobs. 3/13/2024 – Investigation opened after Suburban TSB was issued. FRC Ran
3/22/2024 – Suburban notifies Heartland of their recall filed with NHTSA 3/26/2024 – Investigation concluded and safety committee voted.” Cruiser RV had 0 claims and 0 death or injuries reported. Description of Remedy :
Description of Remedy Program : There are two remedies for this issue. The LED backlights can be removed
from the range or the circuit powering the LED backlights can be cut and properly terminated. All reimbursements will be covered under Cruiser’s general reimbursement plan. This will be done at no cost to the owner. How Remedy Component Differs from Recalled Component : The new stoves coming from the supplier (Suburban RV) will not have LED lights behind the knobs for the range or oven. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-235
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
As of 3-5-2024 Suburban has supplied ranges and ovens without LED lights behind the knobs.
Recall Schedule : Description of Recall Schedule : Mailing will begin once approval is received
Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : MAY 17, 2024 – MAY 17, 2024
* NR – Not Reported
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SEOCONTENT-END
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