May 3, 2024 NHTSA CAMPAIGN NUMBER: 24V313000
Rear Liftgate Installed Incorrectly
A liftgate that falls unexpectedly increases the risk of injury.
NHTSA Campaign Number: 24V313
Manufacturer Forest River
, Inc.
Components STRUCTURE
Potential Number of Units Affected 54
Summary
Forest River, Inc. (Forest River) is recalling certain 2011, 2016-2019, 2021-2024 Rockport Work Trucks. The rear liftgate may have been installed without a U-bolt on the driver and passenger side, which can allow the liftgate to fall to the ground when loaded.
Remedy
Dealers will inspect and replace the U-bolts, as necessary, free of charge. Owner notification letters are expected to be mailed June 12, 2024. Owners may contact Forest River Customer Service at 1-574-522-7599. Forest River’s number for this recall is 65-1700.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
In February 2024, the manufacturing division received a complaint of the rear lift gate cantilevering and falling to the ground. The manufacturing plant determined this to be a single incident and fixed the vehicle.
On April 24, 2024, the manufacturing plant received an additional complaint from a separate complaint of the same failure.
On April 25, 2024, the manufacturing plant contacted Forest River’s Office of Corporate Compliance (“OCC”), and a research item was opened.
On May 3, 2024, Forest River’s Corporate Recall Committee voted to recall.
9 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FOREST RIVER | ROCKPORT | 2011, 2016-2019, 2021-2024 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-24V313-9602.PDF 215.693KB
Recall 573 Report – 5/3/2024
RCLRPT-24V313-1687.PDF 215.757KB
Recall Acknowledgement
RCAK-24V313-3809.pdf 645.997KB
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SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-313
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. MAY 03, 2024 NHTSA Recall No. : 24V-313 Manufacturer Recall No. : 65-1700
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 54 Estimated percentage with defect : 100 %
Vehicle Information : Part 573 Safety Recall Report 24V-313 Page 2 Vehicle 1 : 2011-2024 Forest River Inc. Rockport Work Trucks Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by the inception of the installation of the rear lift gates at the manufacturing plant.
Model year Product name Unit item USA 2011 ROCKPORT RP5A2470-65 1
2016 ROCKPORT RP5A2670-65 1
2017 ROCKPORT RP5A2070-65 4
2017 ROCKPORT RP5A2470-65 5
2017 ROCKPORT RP5A2670-65 1
2018 ROCKPORT RP5A2070-65 3
2018 ROCKPORT RP5A2270-65 1
2018 ROCKPORT RP5A2470-65 1
2018 ROCKPORT RP5A2670-65 1
2019 ROCKPORT RP5A2410296-65 1
2019 ROCKPORT RP5A26102102-65 1
2019 ROCKPORT RP5A26102108-65 1
2021 ROCKPORT RP5A269696-65 1
2022 ROCKPORT RP5A249696-65 1
2022 ROCKPORT RP5A249696-DH-65 2
2023 ROCKPORT RP5A2210290DH-65 4
2023 ROCKPORT RP5A229696DH-65 1
2023 ROCKPORT RP5A24102102-65 1
2023 ROCKPORT RP5A2410290DA-65 1
2023 ROCKPORT RP5A249696-DH-65 2
2023 ROCKPORT RP5A26102102DA-65 2
2023 ROCKPORT RP5A26102102DH-65 5
2023 ROCKPORT RP5A269696-DA-65 2
2023 ROCKPORT RPAF1266WN-65 1
2024 ROCKPORT RP5A2010296-65 5
2024 ROCKPORT RP5A249696-65 1
2024 ROCKPORT RP5A249696-DH-65 1
2024 ROCKPORT RP5A26102102-65 2
2024 ROCKPORT RP5A2610296DA-65 1
Grand Total 54 Production Dates : SEP 09, 2016 – FEB 22, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313 Page 3 Description of Defect :
Description of the Defect : The rear liftgate may not have been installed correctly, missing a U-bolt on the driver and passenger side at the rear part of the lift gate tube that clamps to the truck body chassis. This condition may allow the lift gate to cantilever when loaded and fall to the ground.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the U-bolts are missing, this condition may allow the lift gate to cantilever when loaded and fall to the ground, increasing the risk for personal injury, or property damage.
Description of the Cause : Manufacturing installation error of the liftgate. Identification of Any Warning
that can Occur : The rear lift gates’ chassis framework may appear to bend downward. Involved Components : Component Name 1 : Rear Lift Gate Chassis Mount U-Bolts
Component Description : Rear Lift Gate Chassis Mount U-Bolts This is not a component failure but rather an installation error during manufacturing.
Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In February 2024, the manufacturing division received a complaint of the rear lift gate cantilevering and falling to the ground. The manufacturing plant determined this to be a single incident and fixed the vehicle. On April 24, 2024, the manufacturing plant received an additional complaint from a separate complaint of the same failure. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313 Page 4 On April 25, 2024, the manufacturing plant contacted Forest River’s Office of Corporate Compliance (“OCC”), and a research item was opened. On May 3, 2024, Forest River’s Corporate Recall Committee voted to recall. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. The U-Bolts will be inspected and replaced if mounted in the incorrect location. What is the Forest River Customer Service Phone Number? (574) 522-7599 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Rockport
914 County Road 1
Elkhart, IN 46516 How Remedy Component Differs from Recalled Component : Affected Component – Rear Lift Gate Chassis Mount U-Bolts
This is not a component failure but rather an installation error during manufacturing.
PN – N/A Identify How/When Recall Condition was Corrected in Production : On April 25, 2024, the manufacturing plant inspected all vehicles in their control at the plant to ensure the proper installation of the liftgate. Those vehicles that were not installed correctly were remedied before shipment. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUN 12, 2024 – JUN 12, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-313
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. MAY 03, 2024 NHTSA Recall No. : 24V-313 Manufacturer Recall No. : 65-1770
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 54 Estimated percentage with defect : 100 %
Vehicle Information : Part 573 Safety Recall Report 24V-313 Page 2 Vehicle 1 : 2011-2024 Forest River Inc. Rockport Work Trucks Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined by the inception of the installation of the rear lift gates at the manufacturing plant.
Model year Product name Unit item USA 2011 ROCKPORT RP5A2470-65 1
2016 ROCKPORT RP5A2670-65 1
2017 ROCKPORT RP5A2070-65 4
2017 ROCKPORT RP5A2470-65 5
2017 ROCKPORT RP5A2670-65 1
2018 ROCKPORT RP5A2070-65 3
2018 ROCKPORT RP5A2270-65 1
2018 ROCKPORT RP5A2470-65 1
2018 ROCKPORT RP5A2670-65 1
2019 ROCKPORT RP5A2410296-65 1
2019 ROCKPORT RP5A26102102-65 1
2019 ROCKPORT RP5A26102108-65 1
2021 ROCKPORT RP5A269696-65 1
2022 ROCKPORT RP5A249696-65 1
2022 ROCKPORT RP5A249696-DH-65 2
2023 ROCKPORT RP5A2210290DH-65 4
2023 ROCKPORT RP5A229696DH-65 1
2023 ROCKPORT RP5A24102102-65 1
2023 ROCKPORT RP5A2410290DA-65 1
2023 ROCKPORT RP5A249696-DH-65 2
2023 ROCKPORT RP5A26102102DA-65 2
2023 ROCKPORT RP5A26102102DH-65 5
2023 ROCKPORT RP5A269696-DA-65 2
2023 ROCKPORT RPAF1266WN-65 1
2024 ROCKPORT RP5A2010296-65 5
2024 ROCKPORT RP5A249696-65 1
2024 ROCKPORT RP5A249696-DH-65 1
2024 ROCKPORT RP5A26102102-65 2
2024 ROCKPORT RP5A2610296DA-65 1
Grand Total 54 Production Dates : SEP 09, 2016 – FEB 22, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313 Page 3 Description of Defect :
Description of the Defect : The rear liftgate may not have been installed correctly, missing a U-bolt on the driver and passenger side at the rear part of the lift gate tube that clamps to the truck body chassis. This condition may allow the lift gate to cantilever when loaded and fall to the ground.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the U-bolts are missing, this condition may allow the lift gate to cantilever when loaded and fall to the ground, increasing the risk for personal injury, or property damage.
Description of the Cause : Manufacturing installation error of the liftgate. Identification of Any Warning
that can Occur : The rear lift gates’ chassis framework may appear to bend downward. Involved Components : Component Name 1 : Rear Lift Gate Chassis Mount U-Bolts
Component Description : Rear Lift Gate Chassis Mount U-Bolts This is not a component failure but rather an installation error during manufacturing.
Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
In February 2024, the manufacturing division received a complaint of the rear lift gate cantilevering and falling to the ground. The manufacturing plant determined this to be a single incident and fixed the vehicle. On April 24, 2024, the manufacturing plant received an additional complaint from a separate complaint of the same failure. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313 Page 4 On April 25, 2024, the manufacturing plant contacted Forest River’s Office of Corporate Compliance (“OCC”), and a research item was opened. On May 3, 2024, Forest River’s Corporate Recall Committee voted to recall. Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy. The U-Bolts will be inspected and replaced if mounted in the incorrect location. What is the Forest River Customer Service Phone Number? (574) 522-7599 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Rockport
914 County Road 1
Elkhart, IN 46516 How Remedy Component Differs from Recalled Component : Affected Component – Rear Lift Gate Chassis Mount U-Bolts
This is not a component failure but rather an installation error during manufacturing. The liftgate is manufactured at Forest River’s manufacturing plant using several parts from different vendors. The U- Bolts were installed in the wrong location.
PN – N/A Identify How/When Recall Condition was Corrected in Production : On April 25, 2024, the manufacturing plant inspected all vehicles in their control at the plant to ensure the proper installation of the liftgate. Those vehicles that were not installed correctly were remedied before shipment. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-313
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024
Planned Owner Notification Date : JUN 12, 2024 – JUN 12, 2024
* NR – Not Reported
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