TSB70062404 – Incorrectly Displayed Warning Lights – 2023 Fisker Ocean

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MANDATORY STOP SALE AND DELIVERY
FISKER RECALL CAMPAIGN NUMBER: TBD (Cluster Telltales Software Update)
Software 2.1 Update
Date: May 30, 2024
To: Sales Department, Aftersales Department, and All Dealers (U.S.A. and Canada Markets)
From: Fisker Inc.
Subject: Non-Compliance Recall Campaign Number: TBD – Cluster Telltales Software Update
MODEL: ALL MY 2023 Fisker Ocean vehicles (6,864 in U.S.A. and 281 in Canada) are affected by this recall.
Effective immediately and until further notice, these MY 2023 Fisker vehicles are on mandatory stop-sale hold.
DO NOT sell, or offer for sale or lease, any vehicle included in this hold.
All affected vehicles already updated to Software 2.1 may be shipped and sold to all markets.
STOP SALE INFORMATION
Fisker is initiating a Voluntary Non-Compliance Recall Campaign starting May 30, 2024, for all MY 2023 Fisker Ocean vehicles produced for the U.S.A. and Canada markets. Please check your inventory for any affected vehicles. A repair solution is currently being developed, and further information will be provided once it becomes available.
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers
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must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a pre-owned motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor vehicle safety.
Thank you,
Fisker Inc.

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Version 2 – Fisker Inc.
TECHNICAL SERVICE BULLETIN
TSB #: TSB70062404 Release Date: 5/29/2024 Main Group: 00 – General Information (Recalls,Campaigns, Maintenance ..) Subject: Cluster Telltales SW update Vehicle: FM29 OCEAN Production Range: Up to 05/29/2024 (11,201 total vehicles – 281 Canada, 6,864 USA and 4,056 EU)
Model Year(s): 2023
Region(s):
USA/CANADA/EU
Mobile Service:
NO
Recall:
SA7010000207
Perform the procedure outlined in this Technical Service Bulletin on all affected vehicles before customer delivery.
In the event the customer already has possession of a vehicle affected by this action, please perform the procedure the next time the vehicle is scheduled for a Service.
Affected Vehicles:
All Fisker Ocean models produced in 2023 (totaling 11,201) will require this OTA SW update.
Always confirm the VIN has an open campaign setup in the Work Order system.
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Model: Fisker Ocean
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Trims: All
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Model Year: 2023
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Region: Global (USA, Canada, and EU)
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Total Vehicles Impacted = 7,145 (USA and Canada)
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Total Vehicles Impacted = 4,056 (EU)
Situation:
Non-compliance to FMVSS 101, FMVSS 135, FMVSS 138, and FMVSS 208 cluster telltales’ requirements.
Correction:
All vehicles produced in 2023 will have an OTA update to address the non-compliance recall items:
1)
Increase in font height required (BRAKE, PARK, ABS)
2)
Change in telltale color (BRAKE)
3)
Brake lining telltale illumination
4)
Telltales required at bulb check (FLAT TIRE, PASSENGER AIRBAG OFF)
Part Identification: N/A (since update to be completed via OTA)
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Version 2 – Fisker Inc.
TECHNICAL SERVICE BULLETIN
Parts Info: No HW change, SW update via OTA only
Part Number
Description
Quantity
FM2970100022F
CLUSTER DISPLAY
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Warranty Info:
The information provided below must be used when completing the Work Order Line item associated with this complaint and repair, covered under the terms of the Fisker New Vehicle Limited Warranty.
1 FRU = 6 Min
Campaign /Service Action Number
SA7010000207
Job Code:
Rework#1
OTA
Service Code:
SA7010000207
Labor Operation
Labor Time
Description
0002S900
0.1 (1FRU)
Cluster Telltales SW Update

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NOTICE OF SAFETY RECALL
NONCOMPLIANCE RECALL TSB70062404 – Cluster Telltales
Date: June 5, 2023
To: Fisker Dealer Principal, General Manager, Sales Manager, Service Manager, Parts Manager,
and Warranty Administrator (U.S.A and Canada Markets)
From: Fisker Aftersales Department
Subject: Notification of Noncompliance Recall Campaign TSB70062404 – Cluster Telltales
Fisker Inc. (Fisker) has identified a noncompliance with the Federal Motor Vehicle Safety Standards (FMVSS) 101 (Controls and displays), 135 (Light Vehicle Brake Systems), 138 (Tire Pressure Monitoring Systems), and 208 (Occupant Crash Protection Telltale Illumination), which mandate the illumination of certain gauges and telltales in the cluster display. As a result, Fisker is conducting a Voluntary Non-Compliance Recall Campaign effective May 29, 2024, on all MY 2023 Fisker Ocean vehicles manufactured for the U.S.A and Canada markets.
The current proposed remedy is the release of the over the air new software operating system (OS) 2.1 which will update all cluster telltales to comply with the relevant FMVSS standards.
Once the vehicles in your inventory are updated with the new OS 2.1 software, they then can be released for sale.
On or before June 30, 2024, vehicle owners will be notified with a notification recall letter.
If you have any questions or require additional assistance, please contact Fisker Inc. As
always, any press inquiries should be directed to Fisker Public Relations.
Sincerely,
Fisker Inc.
Aftersales Department

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-405
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Fisker Group Inc JUN 05, 2024 NHTSA Recall No. : 24V-405 Manufacturer Recall No. : TSB70062404 Manufacturer Information :
Manufacturer Name : Fisker Group Inc
Address : 14 Centerpointe Drive
La Palma CA 90626 Company phone : 6026537139
Population :
Number of potentially involved : 6,864 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Fisker Ocean Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : The recall population was determined using the production records of Fisker Ocean electric vehicles.
Production Dates : MAY 01, 2023 – DEC 31, 2023 VIN Range 1 : Begin : VCF1ZBU22PG001668 End : VCF1SAU2XPG011329 ✔ Not sequential Description of Noncompliance : Description of the Noncompliance : Fisker engineering identified four noncompliant cluster telltales that do not meet homologation requirements:
1. The font sizing for brake and parking cluster telltales does not comply with font size regulation requirements.
2. All brake malfunction and error telltales in the U.S.A must be red. Amber-colored telltales are permitted outside the U.S.A.
3. The brake lining telltale does not light up on the cluster screen for current production vehicles.
4. The bulb check is missing. FMVSS 1 : 101 – Control and displays FMVSS 2 : 135 – Light vehicle brake systems
Description of the Safety Risk : When cluster telltales in a vehicle are noncompliant, it poses the following
safety risks:
1. Loss of Critical Warnings: Noncompliance can lead to these warnings not being displayed or being displayed incorrectly, potentially leading drivers to overlook critical issues, resulting in accidents or breakdowns.
2. Driver Distraction: Inconsistent or faulty telltales can distract the Part 573 Safety Recall Report 24V-405 Page 2 driver as they try to interpret the information being displayed. This distraction can lead to delayed reaction times or even accidents, especially if the driver is trying to decipher false warnings or missing critical ones.
3. Misinformation: Noncompliance in cluster telltales can lead to misinformation about the vehicle’s status.
4. Decreased Vehicle Reliability: Telltales are essential for maintaining the reliability and safety of a vehicle. Noncompliance can result in undetected problems, which, if left unaddressed, can escalate into more severe issues, compromising the vehicle’s reliability and safety over time.
Overall, ensuring the compliance and proper functioning of cluster telltales is essential for vehicle safety, reliability, and legal compliance. Any deviation from compliance poses risks to both drivers and other road users.
Description of the Cause : 1. The font height of “BRAKE,” “PARK,” and “ABS” is measured to be 1.7 mm. However, FMVSS 135 requires a font height of 3.2 mm. 2. Fisker vehicles for the U.S. market display amber telltale indicators, but FMVSS 101 requires them to be displayed in red. 3. The current flat tire and TPMS malfunction telltales do not match the certified homologation strategy. The current strategy is incomplete, as the TPMS malfunction telltale does not flash during each key cycle to indicate a TPMS malfunction condition as required by FMVSS 138. 4. The flat tire telltale and Passenger Airbag OFF telltale are missing during the bulb check at each key cycle. The flat tire telltale is required by FMVSS 138, and the Passenger Airbag OFF telltale is required by FMVSS 208 for the bulb check. Note: Items 3 and 4 are additional noncompliance findings discovered during the full audit of all new changes. Identification of Any Warning
that can Occur : No warning. Involved Components : Component Name 1 : Cluster Telltales Component Description : HW Part Number Component Part Number : FM2970100022F The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-405 Page 3 Component Name 2 : Cluster Telltales Component Description : SW Part Number Component Part Number : FM29703S183G Supplier Identification : Component Manufacturer
Name : Harman International Address : 26F, Block A, Innov Tower
1801, Hongmei Rd, Xuhui District Shanghai Foreign States 200233
Country : China Chronology :
� On February 12, 2024, NHTSA staff contacted Fisker regarding the cluster telltales’ noncompliance.
� On February 14, 2024, Fisker’s Homologation and Software Engineering Team initiated an internal investigation.
� On February 14, 2024, Fisker’s Homologation Team completed a full audit.
� Between February 19 and March 8, 2024, Fisker’s Software Team collaborated with the Design Team to address the noncompliance.
� Between March 11 and March 15, 2024, the root cause analysis was completed.
� On April 2, 2024, the design change was finalized.
� On April 17, 2024, the bench test of the cluster was completed.
� On April 26, 2024, Fisker’s Compliance Team provided a response to NHTSA staff.
� On May 15, 2024, an agreement was reached with NHTSA staff to accept the new changes.
� On May 20, 2024, Fisker’s Homologation Team completed a full audit incorporating the new changes.
� On May 29, 2024, the Fisker Decision Committee (FDC) convened to review and decided to initiate this recall on all affected vehicles. The FDC reviewed the cluster display requirements in Federal Motor Vehicle Safety Standards (FMVSS) 101 (Controls and displays), 135 (Light Vehicle Brake Systems), 138 (Tire Pressure Monitoring Systems), and 208 (Occupant Crash Protection Telltale Illumination), which mandate the illumination of certain gauges and telltales in the cluster display. Fisker is not aware of any accidents or injuries related to this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-405
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The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : During routine testing, it was found that customers driving Fisker Ocean
vehicles in the U.S. currently lack U.S. compliant operational cluster telltales. If a malfunction occurs, an amber warning light illuminates instead of the red color required by FMVSS regulations. However, the new software release operating system 2.1 will update all cluster telltales to comply with the relevant FMVSS standards. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy software program enables the cluster telltales to display the correct telltales to U.S.A homologation requirements.
Improved software was installed on vehicles starting May 30, 2024 at the vehicle assembly plant in Austria. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on or before June 5, 2024.
Mailing of owner notification letters is expected to be completed on or before June 30, 2024.
Planned Dealer Notification Date : JUN 05, 2024 – JUN 05, 2024
Planned Owner Notification Date : JUN 30, 2024 – JUN 30, 2024
* NR – Not Reported

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