June 9, 2024 NHTSA CAMPAIGN NUMBER: 24V424000
Loss of Steering Control from Tie Rod Failure
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V424
Manufacturer Mack Trucks
, Inc.
Components POWER TRAIN, STEERING
Potential Number of Units Affected 7
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2025 Anthem and Pinnacle trucks. The tie rod assemblies may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the tie rod ends as necessary, free of charge. Owner notification letters are expected to be mailed July 5, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0466.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
- Certain 2025 Mack Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29, 2024.
Vehicle Quantities
- 7 vehicles (All US)
Dealer Responsibilities
- The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
- Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Notification Release Schedule
- Vehicle list will be posted on the Trucks Dealer Portal June 10, 2024.
- Owner notification letters will be released on or before June 20, 2024.
- Repair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Chronology :
June 3, 2024: Mack Trucks was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints.
2 Affected Products
Vehicles
3 Associated Documents
Recall 573 Report
RCLRPT-24V424-2747.PDF 215.337KB
Recall Acknowledgement
RCAK-24V424-7835.pdf 645.431KB
Safety Recall SC0466, Tie Rod Assembly.
RCMN-24V424-9268.pdf 130.704KB
Latest Recalls Documents
- 【Protects Tie Rod Sleeves During Alignment】Designed as a reliable tie rod sleeve adjusting tool for front-end service, this set helps adjust tie rod sleeves without crushing or damaging components. A safer and more precise alternative to pipe wrenches and pliers during alignment work
- 【Built for Older Steering Linkage Systems】This tie rod pitman arm adjusting set is compatible with many older trucks, SUVs, and off-road vehicles using conventional steering linkage systems, including select Ford F-Series, Chevy Silverado, GMC Sierra, Ram trucks, and Jeep Wrangler models
- 【5 Popular Sizes for Most Adjustment Jobs】Includes 3/4", 7/8", 1-1/8", 1-7/16", and 1-13/16" sizes to fit a wide range of steering linkage and tie rod sleeve applications commonly found on domestic trucks and off-road vehicles
- 【1/2" Drive for Better Access and Control】This tie rod adjusting tool works with 1/2" drive ratchets, breaker bars, torque wrenches, and impact tools, allowing easier steering adjustments from the side of the vehicle during alignment service
- 【Dual-Sided Design for Easier Adjustments】The 180° opposed hook layout allows this tie rod adjusting sleeve tool to access both sides of the steering linkage more easily without constant repositioning, improving efficiency during steering and suspension adjustments
- 【Inner Tie Rod Removal Set】Handy mechanic tool set easily removes & installs inner tie rods without removing the rack and pinion.12pcs Adapters Included Size 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm. Fits inner tie rods from 1-3/16 inches to 42 mm, ensuring compatibility with most vehicles.
- 【Easy Handling with 1/2-Inch Drive Tube】 The tie rod end puller in the kit features a 1/2-inch drive tube handle. This design makes it effortless to grip and maneuver, providing excellent control and leverage while removing and reinstalling tie rod ends. DO NOT USE IMPACT WRENCH.
- 【Versatility】With 13 pieces, including crowfoot adapters and a 1/2-inch drive tube, this tool kit offers versatility to tackle various inner tie rod sizes and configurations. It ensures compatibility with a wide range of vehicles. Its knurled grip keeps you in total control at all times
- 【High-Quality Construction】Constructed from AISI 1045 medium carbon steel, this tie-rod removal set boasts admirable strength and will give you corrosion-proof service for years. The sturdy construction can withstand the demands of frequent use, providing reliable and consistent results.
- 【Easy Storage】A rugged carrying case is included to keep all tool components neatly organized and stored. As a complete professional set, portable 13-piece master inner tie rod tools deliver the performance demanded by automotive shops and DIY mechanics alike.
- Facilitates 360-degree rotation of adjusting sleeve in tight areas
- Blow molded case keeps the tools organized and easy to transport
- 1 PC Pitman arm tool
- 4 PC Tie rod tools
- Weight 2.5 lbs.
- This is a complete set of coverage, including five different SAE standard pieces. Forks are designed to interchange with either of the handles, making it easy to remove standard-size ball joints, tie rods, and pitman arms from a variety of cars and light trucks.
- The 45# steel used in these premium tie rod removers has been forged and heat treated for greater strength and durability, and chrome-plated surfaces protects them from corrosion, extending their service life.
- The knurled handles of these pitman arms separators provide sure grip for complete control of your work without slippage, and protect tool threads to extend tool lifetime and provide technician comfort.
- The set includes: (1) Track rod fork 11/16”; (2) Ball joint fork 15/16”; (3) Pitman arm fork 1-1/8”; (4) 7-7⁄8 knurled striking handle for use with conventional hammers; (5) 6-31⁄32" adapter handle for use with air hammer. A greater reach and penetration in places where space is limited and difficult to access.
- The pickle fork ball joint separator set includes a sturdy storage case for neat organization and rapid identification.
SEOCONTENT-START
MACK TRUCKS
RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Vehicles may have been built with tie rod assemblies containing a ball stud with improper heat treatment. Failure of the ball stud could result in a sudden loss of steering which increases the risk of a crash. Owners will be notified and strongly recommended not to drive their vehicles until recall repairs have been completed.
There have been no field reports, warranty claims or customer complaints associated with this issue.
The remedy will be to inspect the tie rod assembly for the impacted date range. Any suspect tie rod assemblies will be replaced.
Model and Model Years Affected
•Certain 2025 Mack Anthem and Pinnacle model vehicles manufactured April 29, 2024 through May 29,2024.
Vehicle Quantities
•7 vehicles (All US)
Dealer Responsibilities
•The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act requiredealers to ensure that all new and used vehicles are free of safety defects and comply with all relevantsafety standards at the time of delivery to the consumer.
•Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicleincluded in the safety recall in their inventory to be sold, the condition must be corrected beforereleasing it to a customer.
Notification Release Schedule
•Vehicle list will be posted on the Trucks Dealer Portal June 10, 2024.•Owner notification letters will be released on or before June 20, 2024.•Repair Instruction will be released once they are available.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0466, Tie Rod Assembly SRA-M466 June 10, 2024
Applicable Markets:
☒U.S. ☐Canada ☐ Export
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-424
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. JUN 09, 2024 NHTSA Recall No. : 24V-424 Manufacturer Recall No. : SC0466
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 7
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2025-2025 Mack ANTHEM (AN) / PINNACLE (PI) Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is defined by vehicles built from April 29, 2024 through May 29, 2024 that may have been built with suspect tie rod ends. There are 6 Mack ANTHEM (AN) and 1 Mack PINNACLE (PI/PN) Model YR 2025 impacted vehicles.
Production Dates : APR 29, 2024 – MAY 29, 2024 VIN Range 1 : Begin : 1M1AN4GY0SM051583 End : 1M1AN2GY0SM048719 ✔ Not sequential Description of Defect :
Description of the Defect : Vehicles may have been built with front axle assemblies whose tie rod ends may have a ball stud with improper heat treatment.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Failure of the ball stud could result in a sudden loss of steering control which increases the risk of a crash.
Description of the Cause : Front axle assembly supplier’s tier 2 mixed improperly hardened ball studs, resulting from experimental heat treatment process, with production-ready ball studs shipped to manufacturers. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 24V-424 Page 2 Component Name 1 : AXLE ASSEMBLY Component Description : FRONT Component Part Number : 23057987 Supplier Identification : Component Manufacturer
Name : Dana Incorportated Address : 6515 Maumee Western
Maumee Ohio 43537
Country : United States Chronology :
June 3, 2024: Mack Trucks was notified by Dana Incorporated, that they received experimental ball studs in error from their Tier 2 Supplier. Mack Trucks initiates efforts to identify vehicles impacted by this issue.
June 7, 2023: Product Safety Committee meets and determines that a product safety defect exists. The committee also determined that owners must be notified and strongly recommended to not drive their vehicles until repairs have been completed. There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. The remedy will consist of an inspection for the
impacted date range. Any suspect tie rod ends will be replaced. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : Remedied component will have a properly heat treated ball stud. P/N 10036700 Tie Rod Assembly
An Internal Campaign was launched to correct vehicles in production June 5, 2024. Recall Schedule : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-424
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Recall Schedule : Dealer notification will begin on June 12, 2024 and owner notification will begin on or before July 05, 2024.
Planned Dealer Notification Date : JUN 12, 2024 – JUN 12, 2024
Planned Owner Notification Date : JUL 05, 2024 – JUL 05, 2024
* NR – Not Reported
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SEOCONTENT-END
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