99.01.46 – Insufficient Tire Load Range – 2019 Heartland Prowler & Trail Runner Recreational Trailers

January 17, 2019 NHTSA CAMPAIGN NUMBER: 19V041000

Insufficient Tire Load Range

Tires with an insufficient Load Range may fail, increasing the risk of crash.

 

NHTSA Campaign Number: 19V041

Manufacturer Heartland Recreational Vehicles, LLC

Components TIRES

Potential Number of Units Affected 14

 

Summary

Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2019 Prowler and Trail Runner recreational trailers. The trailers were equipped with Load Range D tires instead of Load Range E tires.

 

Remedy

Heartland has notified owners, and dealers will replace the tires with ones of the correct load range, free of charge. The recall began February 14, 2019. Owners may contact Heartland customer service at 1-877-262-8032. Heartland’s number for this recall is 99.01.46.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-041
February 14, 2019

 

IMPORTANT SAFETY RECALL

 

OWNER
ADDRESS
CITY, STATE ZIP CODE

 

This notice applies to your vehicle:  VIN # Dear owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Heartland RV (Heartland) has decided that a defect which relates to motor vehicle safety exists in certain Heartland travel trailers manufactured from October 8, 2018 to November 30, 2018.  We apologize for any inconvenience this action may cause you, however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided the vehicles in this recall population may have been manufactured with ST225/75R15 Load Range D Tires rated for 2540 lbs. instead of ST225/75R15 Load Range  E Tires rated for 2860 lbs. These incorrect load range tires were inadvertently installed when the specification was incorrectly changed. This could result in overloading of the trailer tires which could result in poor handling, Premature Tire Failure and increased risk of an accident.
What we will do	Heartland will have an authorized dealer or repair center inspect your tires to verify they match your Federal tire and VIN plaque. If your vehicles has the wrong tires installed replacement tires with the correct load range will be install. This defect will be corrected at no expense to you, the owner. The recall remedy should take about 80 minutes to complete.
What we need you to do	At your earliest convenience, Please contact your local dealer to set up an appointment to have this inspected and if needed corrected immediately, this service will be performed free of charge.  You will need the following information for the phone call: VIN of your travel trailer Name, Address, and Phone Number

 

If you have questions concerning this recall or if you need any assistance please contact the Warranty/Service Department by email at ‘[email protected]’, or by phone at 877-262-8032. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Heartland by contacting the Heartland Warranty/Service Department.

 

If after contacting Heartland Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.

 

Sincerely,

Heartland RV Service Department

 

cc:  National Highway Traffic Safety Administration (NHTSA)

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2 Affected Products

Vehicles

HEARTLAND	PROWLER	2019
HEARTLAND	TRAIL RUNNER	2019

 

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7 Associated Documents

Recall Quarterly Report #1, 2019-1

RCLQRT-19V041-4198.PDF 211.138KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V041-7548.pdf 112.255KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V041-0449.pdf 126.191KB

 

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Defect Notice 573 Report

RCLRPT-19V041-3777.PDF 214.147KB

 

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Recall Acknowledgement

RCAK-19V041-2281.pdf 245.587KB

 

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Recall Quarterly Report #2, 2019-2

RCLQRT-19V041-3657.PDF 211.24KB

 

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Recall Quarterly Report #3, 2019-3

RCLQRT-19V041-5637.PDF 211.318KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V041&docType=RCL

 

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