March 18, 2019
An excessive heat build up can increase the risk of injury.
NHTSA Campaign Number: 19V206
Manufacturer Keystone
RV Company
Components EQUIPMENT
Potential Number of Units Affected 327
Summary
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Aspen Trail and Coleman recreational trailers, equipped with a Capital cooktop inside the unit as the main cooking appliance. When the furnace is on, the cooktop flames may become inverted, which may lead to an excessive heat build up and a potential burn hazard.
Remedy
Keystone has notified owners, and dealers will replace the Capital cooktop with an alternate cooktop, free of charge. The recall began April 5, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 19-348.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
4/22/19
Keystone RV Company
SAFETY ADVISORY # 19-348
Capital Two-Burner Cooktop
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act It has been decided that the vehicles in the recall population have a Capital two-burner cooktop that the burner flame may by be affected during furnace operation. Under certain conditions during furnace operation, the burner flame can invert leading to an increased risk of personal injury, and/or fire.
Models Included:
2019 Aspen Trail Travel Trailers: 1700BH, 1750RD, 1760BH, 1800RB, 1850RB
2019 Coleman Travel Trailers: 17FQ, 17RD, 18FQ
Serial Number Ranges:
2019 Aspen Trail K8922634 – K8923688
2019 Coleman KH938316 – KH938452
Parts Required:
1 – KRV # 252380 – Range – Drop In – Outside Burner Box – Box Only – 2937A
1 – KRV # 265866 – Range – Top Only – SDN2 – Black
Tools Required:
– Screw gun – #2 square drive screw bit – 11/16” and 7/8” wrench – Manometer
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the interior cook top to verify that it is a Capital brand or a Suburban brand appliance. The affected Capital appliance is stainless steel. Remove the affected stainless steel interior Capital two-burner cooktop and install a black Suburban cooktop in its place.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels. Turn off propane supply at the bottle.
Step 2
Locate the interior two-burner cooktop and verify that it is a stainless steel Capital two-burner cooktop and remove the burner top (two mounting screws). If the cooktop is a black Suburban brand appliance, proceed to inspection only in warranty reimbursement.
Step 3
Remove the four screws mounting the box to the counter top (Figure 1), remove the propane gas supply line. Remove the remove the Capital burner box (discard).
Step 4
Install KRV # 252380 – Range – Drop In – Outside Burner Box – Box Only, attaching the propane gas supply and installing 4 mounting screws. For more details see the installation instructions that come with the part.
Step 5
Perform leak test and install the burner top and grills.
Step 6
Proceed to warranty reimbursement instructions.
WARRANTY REIMBURSEMENT
INSPECTION
Submit the claim on Key Express using Flat Rate Code # 7134842F
In the Complaint section note: Safety Advisory # 19-348
In the Cause section note: Safety Advisory # 19-348
In the Correction section note: Inspection only, not a Capital cooktop
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7134842B
In the Complaint section note: Safety Advisory # 19-348
In the Cause section note: Safety Advisory # 19-348
In the Correction section note: Installed Suburban cooktop
The amount of time authorized for this repair is .5 hour.
PARTS DISPOSITION
No parts return.
Please call Keystone RV Customer Service at (855) 382-4100 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-206
Safety Advisory: 19-348
April 5, 2019
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2019 Dutchmen Aspen Trail, 2019 Coleman Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have a Capital two-burner cooktop that the burner flame may by be affected during furnace operation. Under certain conditions during furnace operation, the burner flame can invert leading to an increased risk of personal injury, and/or fire. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the existing cooktop and install a different brand that is not affected in the same manner as the Capital two-burner cooktop. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 19V-206 Transport Canada: 2019-154 Safety Advisory: 19-348 April 5, 2019 |
Recall Population
2019 Dutchmen Aspen Trail
Models: 1700BH, 1750RD, 1760BH, 1800RB, 1850RB
Serial Number Range: K8922634 – K8923688
2019 Dutchmen Coleman
Models: 17FQ, 17RD, 18FQ
Serial Number Range: KH938316 – KH938452
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have a Capital two-burner cooktop that the burner flame may by be affected during furnace operation. Under certain conditions during furnace operation, the burner flame can invert leading to an increased risk of personal injury, and/or fire. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the existing cooktop and install a different brand that is not affected in the same manner as the Capital two-burner cooktop. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
2 Affected Products
Vehicles
| DUTCHMEN | ASPEN TRAIL | 2019 |
| DUTCHMEN | COLEMAN | 2019 |
15 Associated Documents
Manufacturer Notices(to Dealers,etc)-19-348 Capital Cooktop Recall Dealer Letter v2 inspect op code added
RCMN-19V206-4538.pdf 105.151KB
Miscellaneous Document-Revised_ Recall 19-348 Capital Two-Burner Cooktop Dealer EMAIL Revised advisory
RMISC-19V206-1470.pdf 148.741KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V206-7841.PDF 211.128KB
Miscellaneous Document – 19-348 screenshot tweet
RMISC-19V206-3181.pdf 45.505KB
Miscellaneous Document – 19-348 Capital Cooktop – Web
RMISC-19V206-7462.pdf 63.618KB
Manufacturer Notices(to Dealers,etc)-19-348 Capital Cooktop Recall Dealer Letter
Recall Acknowledgement
RCAK-19V206-4375.pdf 245.643KB
Defect Notice 573 Report
RCLRPT-19V206-9939.PDF 215.085KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V206-3403.pdf 90.168KB
Remedy Instructions and TSB
RCRIT-19V206-8832.pdf 125.592KB
Miscellaneous Document – Recall 19-348 Capital Two-Burner Cooktop Dealer EMAIL
RMISC-19V206-1958.pdf 133.717KB
Remedy Instructions and TSB
RCRIT-19V206-7222.pdf 126.517KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V206-4158.PDF 211.224KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V206-0262.PDF 211.313KB
Miscellaneous Document – Manufacturer Notices(to Dealers,etc)
RMISC-19V206-2720.pdf 126.589KB
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