March 27, 2019 NHTSA CAMPAIGN NUMBER: 19V240000
Back Up Camera May Display Image in Reverse
If the monitor displays the image in reverse, the driver may unintentionally turn in the wrong direction, increasing the risk of crash.
NHTSA Campaign Number: 19V240
Manufacturer Thor Motor Coach
Components VISIBILITY
Potential Number of Units Affected 110
Summary
Thor Motor Coach (TMC) is recalling certain 2018 Thor Chateau and Four Winds motorhomes and 2019-2020 Magnitude and Omni motorhomes. The backup camera displays may revert back to the factory default settings which may cause the camera image to be reversed.
Remedy
TMC will notify owners, and dealers will install a harness to install that will prevent the image from inverting, free of charge. The recall began April 30, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000168.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Thor Motor Coach Recall Repair Instructions
| Recall # | 19V-240 | ||
| Description/Title: | ASA Voyager Mirror Monitors | ||
| Affected Product Line(s): | Certain Model Year
2018 Chateau & Four Winds Motorhomes 2019/2020 Magnitude & Omi Motorhomes | ||
| Service Campaign # : | RC000168 | Released Date: | 4/18/2019 |
| Repair Code: | Repair: TMCRC80481V | Document Date: | 4/18/2019 |
| Time Allowed: | 0.5 | Document Revision: | A |
Issue It has been discovered that on 2018 Chateau & Four Winds and 2019/2020 Magnitude & Omi Motorhomes, the Voyager Mirror Monitor can display a reverse image when in use. ASA has submitted this under recall 19E009.
Be sure to verify Serial Number of Mirror Monitor before starting repair process. Serial number is found on the back of the mirror. description below: TMC will not be reimbursing for recall repairs if they do not fit
This recall condition only relates to vehicles that have the VOM74MM Mirror Monitor that has a serial number starting with “A”, “B”, or “C”.
Parts Needed
Recall Kit #: 0445772
NOTE: If the seat needs to be removed to access wiring, please contact the TMC Warranty Dept. for approval of additional time
Installation Guide
| Date Released: | 03/15/2019 | Tracking Number: | 37200069 |
| Document Revision: | C | ||
| Date Revised: | 04/15/2019 | Written By: | A. Peek |
| Model/Part No.: | For VOM74MM Rev A thru C Observation Monitors | ||
Field Fix Generic Kit
Overview: The Field Fix Kit is a device that is added to the Monitor Harness to allow for Constant Power to be achieved during Monitor Boot-up. It is made to be used on the ACC/Ignition Power Wire for the Monitor, but the Generic Kit allows for the Kit to be inserted in the Wiring present on the Monitor Harness. The additional wire labeled Battery requires Battery/Constant Power, which is generally not in the area of the Monitor harness. If this is the case additional wire, ring terminals, and connectors are included in the Kit to allow the end-user to have options on achieving Battery Power depending on their vehicles wiring situation.
Basic Wiring Diagram of Field Fix Kit and Monitor Harness:
*It should be noted that the Blue Trigger Wire is a ‘Pass Through Wire’ and is not required for the Field Fix Component. This Pass Through Wire allows for easier insertion of the wiring harness depending on vehicle wiring, otherwise it doesn’t need to be used and the present Trigger Wire can be left alone.
Pre-installation check:
- Start vehicle. Monitor should turn ON and show rear camera image. POWER LED should illuminate BLUE.
- Perform factory reset. Press MENU button; Press DOWN to highlight RESET and then press SELECT button.
- Put vehicle into REVERSE – monitor should display CAM1 in top Right corner.
- Put vehicle back into PARK. CAM1 text should disappear after 3 seconds.
- Shut vehicle OFF and proceed with harness installation.
Installation:
- Locate the VOM74MM Wiring Harness, shown below:
- Begin to insert Field Fix
by cutting into wires and connecting to attached Butt connectors, as show below:
(Below, this shows not using the Blue Pass Through Wire)
(Below, this shows using the Blue Pass Through Wire)
- The Battery Wire then needs to be attached to a Battery/Constant Battery source. This could be achieved by attaching a ring terminal to a Battery Terminal at the Battery location or splicing into a Battery Wire with a Butt connector.
- If the only Battery/Constant Power location available is at the Fuse Box, an Add-a-Fuse Circuit can be used (example shown below). However, it should be noted than an Add-a-Fuse Circuit is not included.
Post-installation check:
- Start vehicle. Monitor should turn ON and show rear camera image. POWER LED should illuminate BLUE.
- Put monitor into STANDBY mode by pressing POWER button. POWER LED should illuminate RED.
- Put vehicle into REVERSE – monitor should activate and show rear camera. Put vehicle back into PARK. Monitor should go back into STANDBY mode.
- Press POWER button to turn the monitor ON.
- Turn vehicle ignition OFF. Monitor should remain active for approximately 3-5 seconds and then shut OFF.
- The delayed shutdown time is critical. If the Monitor shuts down, or the image on the screen goes away immediately after the Monitor is powered OFF, the relay harness should be replaced with another and system re-tested. A short delay of the Monitor staying ON, or the image remaining on the Monitor is what is desired.
37200069
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-240
Safety Advisory: RC000168
April 2019
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2018 Chateau & Four Winds and 2019/2020 Magnitude & Omni motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been discovered that on certain model year 2018 Chateau & Four Winds and 2019/2020 Magnitude & Omni Motorhomes, the Voyager Mirror Monitor (VOM74MM) can power ON with an image that is reversed from what is expected. The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash. Please utilize your side mirrors until the repair is implemented.
This recall condition only relates to vehicles that have the VOM74MM Mirror Monitor that has a serial number starting with “A”, “B”, or “C”. Please verify the serial number on the back of the monitor as depicted in the photos below. |
| What we will do | TMC has contacted your selling dealer and has instructed them on how to install the harness/relay/capacitor module to complete the recall repair. This will be done at no cost to you the owner. The remedy should take approximately 30 minutes to perform. |
| What we need you to do | If your Voyager Mirror Monitor has a serial number starting with “A”, “B”, or “C”, at your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–service–center/.
If it does not fit into the above serial number criteria, please contact TMC directly at [email protected] and provide a photo of the serial sticker, your VIN, and a statement that your motorhome does not need the recall repair. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at 877-855-2867. If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department. |
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Celina Tyler
Consumer Affairs Manager
cc: National Highway Traffic Safety Administration (NHTSA)
IMPORTANT SAFETY RECALL
RC000168 – 19V-240
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motor homes.
It has been discovered that on certain model year 2018 Chateau & Four Winds and 2019/2020 Magnitude & Omni Motorhomes, the Voyager Mirror Monitor (VOM74MM) can power ON with an image that is reversed from what is expected. The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
This recall condition only relates to vehicles that have the VOM74MM Mirror Monitor that has a serial number starting with “A”, “B”, or “C”.
A photo of the serial number sticker will be required for ALL claims.
The required action is to install a harness/relay/capacitor module as needed.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Celina Tyler
Consumer Affairs Manager
Re: NHTSA Recall No. 19V-240
6 Affected Products
Vehicles
| THOR | CHATEAU | 2018 |
| THOR | FOUR WINDS | 2018 |
| THOR | MAGNITUDE | 2019-2020 |
| THOR | OMNI | 2019-2020 |
12 Associated Documents
Defect Notice 573 Report
RCLRPT-19V240-6833.PDF 214.762KB
Remedy Instructions and TSB
RCRIT-19V240-2277.pdf 1258.281KB
Defect Notice 573 Report
RCLRPT-19V240-7884.PDF 214.762KB
Recall 573 Report – Amendment 1
RCLRPT-19V240-4207.PDF 214.778KB
Manufacturer Notices(to Dealers,etc)-19V-240 TMCRV Dealer Letter
RCMN-19V240-3628.pdf 311.293KB
Recall Acknowledgement
RCAK-19V240-3975.pdf 252.054KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V240-7571.pdf 313.042KB
Manufacturer Notices(to Dealers,etc)-19V-240 TMCRV Dealer Letter
RCMN-19V240-0918.pdf 311.293KB
Remedy Instructions and TSB
RCRIT-19V240-3874.pdf 1258.281KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V240-2027.PDF 211.131KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V240-7045.PDF 211.314KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V240-9549.PDF 211.226KB
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