May 24, 2019 NHTSA CAMPAIGN NUMBER: 19V394000
Road Debris may Damage LP Gas Line
A damaged LP gas line may leak, increasing the risk of a fire.
NHTSA Campaign Number: 19V394
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 37
Summary
Forest River, Inc. (Forest River) is recalling certain 2017-2019 Shasta Revere SHT32FE recreational trailers. The liquid propane (LP) gas line may have been improperly installed through the wheel-well, allowing the gas line to be damaged by road debris kicked up by the tires.
Remedy
Forest River will notify owners, and dealers will re-reroute the LP gas line so that road debris cannot damage it, free of charge. The recall began June 19, 2019. Owners may contact Forest River customer service at 1-574-825-8717. Forest River’s number for this recall is 53-0995.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
NHTSA RECALL: 19V394
CANADA RECALL: 2019-251
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
June 24, 2019
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2017 through 2019 model year Shasta Revere SHT32FE travel trailer recreational vehicles.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The L.P. Gas Line was inconstantly installed with Forest River Manufacturing Best Practices. The L.P. Gas Line may rupture due to foreign materials contacting it from the tire(s). This may lead to an increased risk of an L.P. Gas leak, increasing the risk of a fire.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
This condition may lead to an increased risk of an L.P. Gas leak, increasing the risk of a fire.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle
Owner is responsible for making arraignments to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.00 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Shasta
Forest River, Inc.
Attn: WARRANTY MANAGER
105 CR 14
Middlebury, IN 46540
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| Forest River Customer Service | (574) 825-8717 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 | Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 |
| Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). | Telephone (800) 333-0510 Facsimile (819) 420-4292 |
| Or visit www.safercar.gov and search; Recall ID: 19V394 | Recall ID: 2019-251 |
3 Affected Products
Vehicle
| FOREST RIVER | SHASTA | 2017-2019 |
6 Associated Documents
Recall Acknowledgement
RCAK-19V394-1019.pdf 244.807KB
Defect Notice 573 Report
RCLRPT-19V394-8536.PDF 213.678KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V394-3206.pdf 203.085KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V394-2980.PDF 211.128KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V394-8984.PDF 211.309KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V394-4024.PDF 211.225KB
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