May 13, 2019 NHTSA CAMPAIGN NUMBER: 19V365000
Incorrect Slope Indicator Placard
An operator may improperly set up the unit, making the unit unstable, thus increasing the risk of injury.
NHTSA Campaign Number: 19V365
Manufacturer Altec Industries Inc.
Components EQUIPMENT
Potential Number of Units Affected 1,500
Summary
Altec Industries Inc. (Altec) is recalling certain 2009-2019 DL/DM, DL/DMB, DH, D/2/3/4, and DC Digger Derrick
vehicles. The slope indicator placard card may falsely indicate that the unit could be used without leveling on a 5 degree slope.
Remedy
Altec will notify owners, and issue CSN 719 to owners, instructing them to remove the incorrect placards, free of charge. The recall began July 2, 2019. Owners may contact Altec customer service at 1-877-462-5832. Altec’s number for this recall is CSN 719.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list.
NHTSA Safety Recall
No. 19V-365
June 21, 2019
Dear Altec Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain digger derrick units listed on the CSN attached. These units have a slope indicator placard that can mislead the operator to set up the unit outside of unit specifications that can possibly cause unit instability resulting in death or serious injury.
Refer to CSN 719 for the items covered under the warranty policy. Altec will reimbuse labor expense to correct this condition.
In order to determine if your unit is affected by CSN 719, compare the serial number of your unit with the list of affected units attached to the CSN. The repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The repair is expected to take 30 minutesto complete.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-4625832).
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-4625832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Customer Service Notice
June 21, 2019
Units Affected: DL, DM, DLB, DMB, DC Series, D2000A/D3000A/D4000A, D2000B/ D3000B/D4000B, D3000E, D3000H, DH45B/48B/50B, DH45H/48H/50H, DT65E, DT80 and DT105 units (see attached list)
Slope Indicator Modification
Altec is committed to providing our customers with safe and reliable products from initial delivery throughout the useful life of the machine.
Altec has found that the affected derricks were delivered with placards indicating that the unit could be operated without leveling on a 5 degree slope. These placards can mislead the operator into setting up the unit outside of the unit specifications causing the unit to be unstable. Death or serious injury can result if the unit becomes unstable.
Altec requires the affected units be inspected for the slope indicator placards using the procedure beginning on Page 2. The inspection and possible modification must be done no later than 30 day after the receipt of this CSN.
This repair is covered under the Altec Warranty Policy and can be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility. If the customer, or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $45 for the labor to perform this repair. There is no warranty reimbursement for the inspection. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers are responsible for the travel costs of an Altec Mobile
Service technician if the technician performs the inspection or repair at the owner’s location.
Inspection and Modification Procedure
Normal mechanics hand tools are required for the inpection and possible modification. Read and understand all steps of the instructions before beginning the procedure.
- Position the unit on a level surface, apply the parking brake and chock the wheels.
- Look at the rear and side(s) of the tailshelf for the slope indicator assembly consisting of the inclinometer and the placard (refer to Figures 1 and 2).
- Look at the stamped area of the placard to see what number is on the placard.
- If the number stamped on the placard is 0 or if there is no placard installed under the inclinometer, the inspection is complete. Go to Step 7.
- If the number stamped on the placard is anything except 0, remove the two screws or rivets holding the inclinometer to the body. Carefully remove and discard the stamped placard. Reinstall the inclinometer with the original screws or new rivets and tighten securely.
- If there is more than one slope indicator assembly, repeat Step 5 on the remaining slope indicator assemblies.
- After all slope indicator assemblies are inspected and corrected, if needed, return the unit to service.
- Complete the inspection form at the end of this CSN and return it to Altec.
11 Affected Products
Vehicle
| ALTEC | DIGGER DERRICK | 2009-2019 |
6 Associated Documents
Recall 573 Report- Amendment 1
RCLRPT-19V365-6843.PDF 212.554KB
Recall Acknowledgement
RCAK-19V365-1280.pdf 244.786KB
Defect Notice 573 Report
RCLRPT-19V365-4451.PDF 212.555KB
Recall Quarterly Report #2, 2019-4
RCLQRT-19V365-3459.PDF 211.23KB
Recall Quarterly Report #1, 2019-3
RCLQRT-19V365-1100.PDF 211.131KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V365-3980.pdf 118.182KB
Latest Recalls Documents
- Over 75 Years of Play: Tonka toys are proudly passed down through generations for over 75 years. Designed to foster imaginative play, Tonka is a trusted brand that connects generations of families and creates memories that last a lifetime.
- Tonka Tough: Trust the Tonka name for high-quality toys that last. Constructed with steel and sturdy plastic, the Steel Classics Mighty crane can withstand even the the heaviest of loads.
- Realistic Actions: Made Tonka tough and designed to last a lifetime, the Tonka Mighty Crane is made of cold-rolled steel, stands 23" high and is made with colorful and realistic detail . It rotates, lifts, and carries - just like a real crane!
- There is only 1 Tonka: Tonka inspires kids to put down their screens and get back to real play. Tonka’s sturdy trucks inspire active, open-ended playtime for kids either outdoors or in, instead of passive, stationary screen time.
- WORKING CRANE ARM: This construction crane toy features a rotating cabin, extendable boom arm, and movable crane for lifting and moving pretend loads. One of the best toy trucks for kids, it inspires imaginative construction play while exploring realistic vehicle functions.
- LIGHTS & SOUNDS: This toy crane truck features built-in lights and realistic sound effects for exciting construction play. One of the most engaging heavy equipment toys, it inspires imaginative job site adventures, hands-on role-play, and screen-free fun while encouraging creativity.
- SKILL-BUILDING PLAY: This construction vehicle toy set helps kids develop fine motor skills, hand-eye coordination, spatial awareness, and problem-solving. Ideal as one of the best engineering toys for toddler play, it encourages building, lifting, and imaginative construction adventures.
- DURABLE CONSTRUCTION: Made from durable, BPA-free materials with smooth, child-friendly edges, this crane truck is built for lasting indoor and outdoor play. A great choice for kids heavy equipment toys and engineering toys for kids, it offers durability, safety, and hours of imaginative fun.
- GREAT GIFT IDEA: This construction truck toy is perfect for boys and girls ages 3+. The crane toy truck makes a fun gift for birthdays, holidays, classroom rewards, or everyday surprises, encouraging imaginative play, creative storytelling, and hands-on construction adventures.
- 【Full Function RC Crane Toy】This realistic 12-channel RC crane toy features forward and backward movement, left and right steering, boom lifting, hook lifting, a 720° rotating platform, mist spray, LED lights, realistic sounds and an auto-demo mode. Kids can enjoy immersive construction adventures indoors or outdoors while experiencing realistic crane operation and hands-on play
- 【2.4GHz Long-Range Control】This 2.4GHz remote control crane delivers responsive control with a range of up to 82 ft for smooth indoor and outdoor operation. Its strong anti-interference signal allows multiple RC construction vehicles to operate at the same time without signal interference, making construction play even more exciting with friends and family
- 【Safe & Durable Design】Built with a tough, drop-resistant ABS body and durable alloy hook, this remote control crane is designed for long-lasting construction fun. The secure battery compartment with a screw-lock cover helps keep the batteries safely in place during active play for added peace of mind
- 【All-Terrain Rubber Tracks】This RC crane toy features durable anti-slip rubber tracks that provide strong traction and smooth movement across grass, gravel, sand, dirt and indoor floors. Built for realistic construction adventures, it delivers stable performance on multiple terrains for even more exciting play
- 【Realistic Lifting Experience】The lifting boom raises and lowers smoothly to lift small objects weighing up to 190 g, giving kids a more realistic operating experience with this construction crane toy. The foldable boom design allows convenient storage while helping save space after playtime, making it easy to take along for indoor or outdoor construction adventures
- Multifunctional Large Crane Truck Toy: The big truck toy for kids is designed with an air pump function, which can easily lift the racing car. The load-bearing machine can rotate 360°. The mechanical arm can be extended, moved up and down, and rotated left and right, to truly play the vehicle rescue scene, providing more fun for children. This crane truck toy set can well exercise children's hand-eye coordination and imagination.
- Value Driven Trucks Toy Set: This toddler truck toy for boys comes with a 14.2-inch friction-driven truck toy. Everything children need to build a traffic rescue scene is in it. In addition, The lifting arm of this 3-year-old boy toy can be extended and contracted, the handwheel controls the length of the lanyard, and the air is pumped and deflated to control the raising or lowering of the lifting arm. Equipped with an operating crane and an independent hook, it can crane different car models. Children will be thrilled to receive this toy truck gift.
- Simulation Sound and Light: This unique boy truck toy comes with three sound and light effects (batteries included). It has buttons that toddlers can use easily. Boys aged 3-5 can press the button above the truck to play sounds and turn on the lights. Simulate roadside rescue scenes with sound and light effects, this is an ideal big truck toy for kids, it will bring lots of joy and surprises and it is the perfect truck toy for boys and girls aged 3, 4, 5, 6, 7, 8.
- 14-inch Premium Truck Toy: This 14" big truck toy is made of high-quality plastic, non-toxic, and BRA-free. This tow truck toy for toddlers has rounded edges for safe play. In addition, this kids truck has a push-and-go function, which kids to push and drive easily, which could exercise kids' motor skills well.
- Ideal Gift for Kids 3+ Years Old: The toddler crane truck toy set comes with a beautiful gift box, which is a great gift for kids' birthdays, Thanksgiving, Children's Day, Christmas, Halloween, Thanksgiving, and New Year, and a top toy trailer gift for boys aged 3, 4, 5, 6, 7, 8. This big truck toy for kids is an ideal toy to improve children's hand-eye coordination, and imagination, stimulate creativity, and promote kids' development.
- Inertial Wheel Design: Designed with a smooth inertial wheel system, this crane toy moves forward easily with a simple push. No batteries required, allowing kids to enjoy realistic construction play anytime anywhere.
- Easy Operation: Features an adjustable boom, rotating upper cab, and extendable lifting rope, enabling children to simulate real construction site operations and enjoy hands-on role play.
- Sturdy Alloy Hook: Built with a solid metal alloy hook and high-quality ABS plastic body, this construction crane toy is sturdy, durable, and designed to withstand active play by kids.
- Educational & Fun: Encourages imaginative play while helping develop hand-eye coordination, fine motor skills, and basic engineering concepts—perfect for learning through play.
- Perfect Gift for Kids: An ideal gift choice for birthdays, Christmas, holidays, or everyday surprises. A great construction toy for boys and girls who love trucks, vehicles, and building adventures.
This product presentation was made with AAWP plugin.