Loss of Power Steering Assist – 2014-2020 Spartan Emergency Response Gladiator & MetroStar

July 12, 2019 NHTSA CAMPAIGN NUMBER: 19V523000

Loss of Power Steering Assist

A loss of power steering assist increases the risk of a crash.

 

NHTSA Campaign Number: 19V523

Manufacturer Spartan Motors USA

Components STEERING, SUSPENSION

Potential Number of Units Affected 234

 

Summary

Spartan Motors USA (Spartan) is recalling certain 2014-2020 Emergency Response Gladiator and MetroStar vehicles equipped with an independent front suspension and Koni shocks. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

 

Remedy

Spartan will notify owners, and dealers will install new shock bolts, and shims if necessary, free of charge. The recall began August 20, 2019. Owners may contact Spartan customer service at 1-800-543-5008. Spartan’s number for this recall is 19015.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL – 19V-523

This notice applies to the vehicle identification number below.

 

Union Fire District
131 Asa Pond Rd.
Union RI  02879

 

Dear Valued Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Spartan Motors USA, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2014-2020 Gladiator and MetroStar model emergency vehicles equipped with an Independent Front Suspension (IFS) and Koni shocks supplied by Reyco Granning.

Please note:  The Vehicle Identification Number that may be affected by this recall is located at the top of this letter.

 

What is the defect?

Upper shock bolts may break allowing the shock to possibly sheer the poppet on the steering gear causing a loss of power steering fluid. This could result in a loss of power steering assist increasing the risk of a crash.

While a broken shock bolt may be detected by a rattling noise or rough ride, the shock bolt may break without warning.

 

Corrective Action:

Dealers will install new shock bolts and shims at no charge to you.

 

Labor Time: 

Removal and reinstallation of the shock bolts with shims may take up to 1 hour.

 

What You Should Do:   

Contact your local dealer to have the work performed. If you cannot locate a dealer, call Spartan at 1800-867-6478 to locate your nearest dealer. Steps will be taken to ensure the recall is performed at the nearest dealer

 

Leased Vehicles:

The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.

 

Reimbursement: 

If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.  For more information, contact Spartan at 1-800-867-6478.

 

Reply Card: 

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.

If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan at 1-800-867-6478.  You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge

 

We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.

 

Sincerely,

 

Spartan Motors USA, Inc.

 

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14 Affected Products

Vehicles

SPARTAN	GLADIATOR	2014-2020
SPARTAN	METROSTAR	2014-2020

 

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6 Associated Documents

Recall Quarterly Report #3, 2020-1

RCLQRT-19V523-5839.PDF 211.311KB

 

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Defect Notice 573 Report

RCLRPT-19V523-2281.PDF 212.777KB

 

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Recall Acknowledgement

RCAK-19V523-4075.pdf 245.416KB

 

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Owner Notification Letter(Part 577)

RCONL-19V523-7370.pdf 128.567KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V523-0724.PDF 211.227KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V523-5911.PDF 211.122KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V523&docType=RCL

 

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Last update on 2026-06-13 / Affiliate links / Images from Amazon Product Advertising API

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