NHTSA ID Number: 10161912
Manufacturer Communication Number: K51644530
Summary
Mack
Chassis – LR Models – Premium Tech Tool ( PTT ) Error 1000 And Programming Failure When Installing Replacement Instrument Cluster
1 Affected Product
Vehicle
| MACK | LR | 9999 |
Solution K51644530
Monday, June 3, 2019 7:32:46 PM CEST
** SOLUTION **
| Title | Mack Chassis – LR Models – Premium Tech Tool ( PTT ) Error 1000 And Programming Failure When Installing Replacement Instrument Cluster |
| Mack Models | |
| Mack Model | LR |
| ** SOLUTION ** | |
| Cause | When attempting to program a Replacement Instrument Cluster for an LR chassis, programming fails. Premium Tech Tool ( PTT ) displays message “Retrieving Part Numbers Failed”, Code: 1000, Description: An unexpected exception occurred within ESW Management.
This failure appears to be due to the formatting of certain data that has been programmed into a number of instrument clusters that are in warehouse stock. |
| Solution | To confirm that the programming error is due to the condition described here:
If the condition described above exists, the instrument cluster can be programmed using the Manage Software function:
|
| Internal comments (FO) | The base software installed in the cluster by the manufacturer has information that is in a different format. This format cannot be read by Tech Tool and causes an error. |
| Solution visibility | Dealer distribution |
| Function(s)/component(s) affected | |
| Function affected | 18 1 0 IC, MID 140 – IC04 / IC05, MID 234 Secondary Instrument Cluster Diagnostic tool |
| Function Group | |
| Function Group | 381 combined instrument |
| Customer effect | |
| Main customer effect | calibration/programming/pairing/missing operation |
| Fault Codes And Error Codes | |
| OBDII Diagnostic Trouble Codes (P, U, B Format) | Error 43 |
| Administration | |
| Author | RU3011V |
| Last modified by | RU4469V |
| Creation date | 07-09-2017 18:09 |
| Date of last update | 28-05-2019 16:05 |
| Status | Published |
| Average score | 5 |
| Number of scores | 1 |
Solution K51644530
Monday, June 3, 2019 7:32:46 PM CEST
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4
Daimler Truck
DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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