January 29, 2018
Trailer Safety Chains may Fail
If the safety chains fail in the event of a detachment, the trailer would separate from the tow vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 18V072
Manufacturer Jayco
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 81
Summary
Jayco, Inc. (Jayco) is recalling certain 2017, 2018 Eagle 333BHOK (EC) travel trailers. The safety chains on these vehicles are rated at 11,700 lbs, however the Gross Vehicle Weight Rating (GVWR) is 12,500lbs. In the event of a trailer detachment, the underrated safety chains may fail.
Remedy
Jayco will notify owners, and dealers will install safety chains that have a GVWR of 16,200lbs, free of charge. The recall began on February 8, 2018. Owners may contact Jayco customer service at 1-800-283-8267. Jayco’s number for this recall is 9901372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
February 2018
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle xxxx
NHTSA Recall Campaign # 18V-072
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2017 – 2018, Eagle 333BHOK (EC) travel trailers manufactured August 3, 2016 through October 19, 2017.
The safety chains installed by the manufacture of the A frame are underrated for the Gross Vehicle Weight Rating (GVWR) of the travel trailers. The recalled units have safety chain load rating of 11,700 lbs. when the correct load rating should be 16,200 lbs. The underrated safety chains may break under normal use, increasing the risk of trailer separation from the tow vehicle, and therefore increasing risk of a crash with personal injury and/or property damage.
The recall remedy is for a Jayco dealer to replace the existing safety chains that are rated at 11,700 lbs. with safety chains that are rated at 16,200 lbs.
The recall remedy will be at no charge to current owner and will take approximately a half an hour. If you paid to have this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information or if you are unable to have this repair performed, please contact Jayco Customer Service at 800-283-8267 for assistance.
If you choose to take your vehicle to a non-Jayco dealer, they must contact Jayco prior to making the recall repairs for proper authorization and instruction. Federal regulations require that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within ten days.
If, however, you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-283-8267. If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
We certainly regret this inconvenience; however. your safety is our most important priority.
Sincerely,
Jayco Towable Division
2 Affected Products
Vehicle
| JAYCO | EAGLE | 2017-2018 |
12 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-18V072-2326.pdf 757.842KB
Defect Notice 573 Report
RCLRPT-18V072-8026.PDF 214.47KB
Recall Quarterly Report #1, 2018-1
RCLQRT-18V072-5700.PDF 214.496KB
Recall 573 Report-Amendment 2
RCLRPT-18V072-4554.PDF 214.473KB
Recall Acknowledgement
RCAK-18V072-5001.pdf 238.466KB
Remedy Instructions and TSB
RCRIT-18V072-4346.pdf 799.98KB
Miscellaneous Document- Recall Parts Order Form
RMISC-18V072-3488.pdf 50.093KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V072-4216.pdf 141.021KB
Manufacturer Notices(to Dealers,etc)
RCMN-18V072-3715.pdf 137.256KB
Recall 573 Report- Amendment 1
RCLRPT-18V072-9302.PDF 214.472KB
Recall Quarterly Report #2, 2018-2
RCLQRT-18V072-4554.PDF 214.599KB
Recall Quarterly Report #5, 2019-1
RCLQRT-18V072-8594.PDF 211.523KB
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