Distribution Panel Wiring Can Cause Fire – 2020 Forest River Cherokee Trailers

September 20, 2019 NHTSA CAMPAIGN NUMBER: 19V668000

Distribution Panel Wiring Can Cause Fire

Damaged distribution panel wiring can increase the risk of electrical shock or fire.

 

NHTSA Campaign Number: 19V668

Manufacturer Forest River, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 53

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2020 Cherokee trailers, models CKT16BF-D, CKT16BFH-D, CKT16GR-D and CKT16GRH-D. The protective paneling may not have been installed around the distribution panel, allowing the distribution panel wiring to be exposed in a storage compartment, which can lead to damage to the panel and wiring.

 

Remedy

Forest River will notify owners, and dealers will install a divider in the storage compartment to ensure the distribution panel wiring is protected, free of charge. The recall began October 9, 2019. Owners may contact Forest River customer service at 1-260-499-2100. Forest River’s number for this recall is 17D-1089.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

NHTSA RECALL: 19V668
CANADA RECALL: N/A
FR ID: 17D-1089
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

<<DATE>>

 

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 Cherokee CKT16BF-D, CKT16BFH-D, CKT16GR-D, AND CKT16GRH-D travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The distribution panels’ wiring is exposed to a storage compartment this could lead to unintended damage to the panel and wiring which may lead to a electrocution and/or a fire resulting in property damage and/or personal injury.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

A user may use the dinette booth for storage, which may damage the distribution panel wiring, causing a fire and/or a metal object stored in the booth pay cause an electrical shock to the user increasing the risk for personal injury and/or property damage.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

The remedy for this recall is available immediately with this notification, and Forest River is notifying dealerships of the recall to install the diverter in the storage compartment to isolate the distribution panel. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is .10 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

 

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

Please send the service invoice to the following address:

Cherokee
Forest River, Inc.
Attn: WARRANTY MANAGER
1500 North Detroit St.
Lagrange, IN 46761

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

 

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?

Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to: Email: [email protected]

Mail: Forest River Office of Corporate Compliance

423 N Main St Middlebury, IN 46540

 

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

 

CONTACT	PHONE
Customer Service	260-499-2100

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

 

For US Owners Please Contact:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline
at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;
Recall ID: 19V668

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	CHEROKEE	2020

 

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6 Associated Documents

Recall Quarterly Report #2, 2020-1

RCLQRT-19V668-5448.PDF 211.231KB

 

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Defect Notice 573 Report

RCLRPT-19V668-8900.PDF 213.744KB

 

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Recall Acknowledgement

RCAK-19V668-8904.pdf 244.802KB

 

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ISSUED Renotification Notice

RCRN-19V668-3414.pdf 212.362KB

 

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Recall Quarterly Report #1, 2019-4

RCLQRT-19V668-9547.PDF 211.132KB

 

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Recall Quarterly Report #3, 2020-2

RCLQRT-19V668-5258.PDF 211.314KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V668&docType=RCL

 

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