August 20, 2019 NHTSA CAMPAIGN NUMBER: 19E055000
Foam Pump System May Overheat and Fail
If the fire fighting foam chemical injection is unavailable, it can impact the fire fighting and/or vapor mitigation efforts, which increases the risk of injury to bystanders and emergency personnel.
NHTSA Campaign Number: 19E055
Manufacturer Hale Products Inc
Components EQUIPMENT
Potential Number of Units Affected 43
Summary
Hale Products Inc. (Hale) is recalling certain SmartFoam 6.5-12 foam pump systems with a 12 volt power supply. The foam pump system can overheat and fail, causing fire fighting foam chemical to be unavailable to fight a fire.
Remedy
Hale will notify the fire truck manufacturers that purchased the equipment, and dealers for those companies will replace the SmartFoam 6.5 12 volt systems with SmartFoam 6.5 24 volt systems and a voltage converter, free of charge. The recall began September 11, 2019. Owners may contact Hale customer service at 1-800-533-3569. Hale’s number for this recall is SB-175.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
SmartFOAM 6.5‐12
Replaced by 6.5‐24 & Converter SB‐175 D
IMPORTANT SAFETY RECALL NOTICE
NHTSA RECALL 19E055
August 16, 2019
Dear Fire Apparatus Vehicle Manager:
This notice is sent to you in accordance with the National and Motor Vehicle Safety Act. Hale Products has decided a safety related defect may exist in the 12 Volt 6.5 GPM SmartFOAM units. The supplied system may overheat when the system is run at low flows and high pressures due to the amperage needed to slowly pulse the motor. Continually overheating could cause the foam system to fail, preventing foam chemical injection, which could impact firefighting and emergency operations.
All units shipped after 8/15/2019 are configured as a 24 Volt 6.5 GPM SmartFOAM with a 12 to 24 Volt converter and are not affected by this recall. Any open orders will be automatically modified to provide a 24V unit.
Hale will provide a free remedy by replacing the current 12 Volt unit with a new factory assembled and tested 24 Volt 6.5 GPM unit and a 12 to 24 Volt converter in addition to covering 5 hours of labor at standard Hale warranty labor rates.A copy of the suggested notification to the end‐user customers is included. Please forward to your customers that have received the 12 Volt 6.5 GPM SmartFOAM units on the attached list. The customers affected by this notice should contact Hale Customer Service directly to arrange replacement.
Hale Products will handle the field replacements through the Hale Returned Material Authorization (RMA) process. To initiate a return, or service, please contact our Customer Service Department at [email protected]. Our Customer Service Representative will provide you with an RMA number to return the Foam unit and enter a replacement sales order.
If you have already performed this repair, you may be eligible to receive reimbursement for the cost of performing the repair which is the subject of this recall. For more information contact: Joe Neal, [email protected].
Please note that it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
If you believe there is a failure to remedy this defect without charge and within a reasonable time, you may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll‐free Vehicle Safety Hotline at 1‐888‐327‐4236 (TTY: 1800‐424‐9153); or go to https://www.safercar.gov.
We apologize for the inconvenience and thank you in advance, for your cooperation and for being a valued Hale
Products customer.
Any additional questions regarding this recall should be directed to Joe Neal at 1‐800‐533‐3569.
SEOCONTENT-START
Account Name Contact Email Buisness Phone Address City State/Providence Primary Contact Main Phone
Firefox Fire Solutions Wayne Wald State/Providence 780‐413‐4040 4336‐97 Street Edmonton,AB T6E 5R9 Canada Wayne Wald 780‐413‐4040
PL Custom Emergency Vehicles Marquis, W. [email protected] (732) 223‐1411 Ext. 117
2201 Atlantic Avenue
Manasquan, NJ 08736
US Manasquan NJ 08736 Marquis, W. 1‐732‐223‐1411
Custom Fire Apparatus Inc Kirvida, Jim [email protected] (715) 294‐2555
509 68th Avenue, South
Osceola, WI 54020
US Osceola WI 54020 Brotzler, Matt 1‐715‐294‐2555
MAXI‐METAL, INC Tanguay, Chantal [email protected] 418‐‐228‐6294
9345 25TH AVENUE
ST. GEORGES DE BEAUCE, PQ
G6A1L1
CANADA ST. GEORGES DEPQ G6A1L1 Tanguay, Chantal 1‐418‐228‐6637
Pierce
Mfg. Inc. Carney, Jim [email protected] (920) 832‐3209
Post Office Box 2017
Appleton, WI 54912‐2017
US Appleton WI 54912‐201 1‐920‐832‐3000 (Ope
E‐One, Inc. Gee, Debbie dgee@e‐one.com 352‐861‐3474 1601 SW 37th Ave Ocala, FL 34474 Ocala FL 34474 352‐237‐1122
Rosenbauer Minnesota Marvin, John [email protected](651) 462‐1000
5181 260th Street
Wyoming, MN 55092
US Wyoming MN 55092 Lemieux, Mike 1‐651‐462‐1000
Carl Thibault Inc. (Camions) Ricard, Tommy [email protected] 4505687020
38 rue Thibault
Pierreville Québec J0G 1J0
Canada Pierreville Québec J0G 1J0 Ricard, Tommy 450.568.7020
Godiva Ltd Simon Tudor [email protected] Charles Street, Warwick CV34, UK Warwick UK
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| HALE | SMARTFOAM | 10/17/2016 – 08/15/2019 |
8 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19E055-4436.PDF 211.234KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19E055-7694.PDF 211.32KB
Defect Notice 573 Report
RCLRPT-19E055-6098.PDF 213.96KB
Recall Acknowledgement
RCAK-19E055-5057.pdf 246.395KB
Miscellaneous Document – DEALER QTY AFFECTED
RMISC-19E055-3700.pdf 51.317KB
Miscellaneous Document – OEM Dealer List SB 175D
RMISC-19E055-3976.pdf 45.355KB
Manufacturer Notices(to Dealers,etc)-SB-175D- Obsolete 12 Volt SmartFOAM 6_5 21AUG19
RCMN-19E055-6462.pdf 127.225KB
Recall Quarterly Report 2019-4 Report 1
RCLQRT-19E055-3151.pdf 211.133KB
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