9901441 – Egress Window Crank Handle – 2019-2020 Jayco Jay Feather X19H Travel Trailers

October 1, 2019 NHTSA CAMPAIGN NUMBER: 19V691000

Emergency Window May not Fully Open to Exit

If an occupant is unable to exit through the egress window in the event of an emergency, there is an increased risk of an injury.

 

NHTSA Campaign Number: 19V691

Manufacturer Jayco, Inc.

Components STRUCTURE

Potential Number of Units Affected 97

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Jay Feather X19H travel trailers. The handles for the emergency exit windows may not allow the windows to open sufficiently for them to be used as an emergency egress.

 

Remedy

Jayco will notify owners, and dealers will replace the emergency window handles, free of charge. The recall began October 11, 2019. Owners may contact Jayco customer service at 1-800-517-9137. Jayco’s number for this recall is 9901441.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

---

EGRESS WINDOW CRANK HANDLE

Bulletin Type:	Safety Recall	Publication Date:	October 2019
Bulletin #:	19V-691 US 2019-501 Canada	Make:	JAYCO
Job Code:	9901441	Model:	Jay Feather HY
Flat Rate:	.3 hour	Model Year:	2019-2020

 

Incident:	Crank handle on emergency window prevents opening to the extent required for an egress.
Affected Units:	2019  Jay Feather HY K1JH0185-0274 2020  Jay Feather HY L1JH0051-0080
Parts Kit:	Parts Kit #: 19V-691
	Red Z shaped handle
Misc. Tools & Supplies:	Screw gun with long #2 Philips bit

 

REPAIR INSTRUCTIONS

 

FIG 1:

• Remove the philips screw in the black knob on the egress window Save screw to install new handle – remove knob and discard.

FIG 2:

• Place the red Z shaped crank handle on the stud – use screw removed from original handle.
• Tighten the screw on the new crank handle .

 

Check operation of the window.

 

 

19V-691 Egress Window Handle

October 2019

 

---

Safety Recall: 19V-691
October 2019

 

IMPORTANT SAFETY RECALL  

 

This Notice Applies to Your Recreational Vehicle «vin»

 

Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect which relates to motor vehicle safety exits in certain Model Year 2019 and 2020  Jay Feather HY travel trailers, model X19H (JH).  

Reason for this recall	The handle on the emergency window is incorrect. The incorrect handle interferes with and prevents the window from opening to the extent required for occupant/s to exit.   The inability to utilize the emergency window to vacate the trailer increases the risk of personal injury or death.
Recall Remedy	Replace the original handle (black/triangular shaped) with the correct handle (red/Z shaped).  The correct handle shipped with this notification letter.   You can replace the handle following the provided instructions or contact an authorized Jayco Dealer to complete.  The Recall Remedy is free of charge and takes approximately 15 minutes.
What we need you to do	If you choose to perform the Recall Remedy, please complete the Reply Form and return it  to Jayco Regulatory Complaince.  It is important that we update our records showing the Recall Remedy was performed on your travel trailer. If you choose to schdedule an appointment with a Jayco Dealer, please communicate that you have the correct handle and will bring to your appointment.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-283-8267.   If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.  Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

We certainly regret this inconvenience; however, your safety is our most important priority.

 

Sincerely,

Jayco Towables

 

---

Safety Recall:  19V-690
October 2019

 

IMPORTANT SAFETY RECALL

 

Dear Valued Dealer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Jayco has decided that a defect which relates to motor vehicle safety exits in certain Model Year 2019 and 2020  Jay Feather HY travel trailers, model X19H (JH).  

Reason for this recall	The handle on the emergency window is incorrect. The incorrect handle interferes with and prevents the window from opening to the extent required for occupant/s to exit.   The inability to utilize the emergency window to vacate the trailer increases the risk of personal injury or death
Recall Remedy	Replace the original handle (black/triangular shaped) with the correct handle (red/Z shaped).  The correct handle shipped with this notification letter.
All pertinent information regarding this recall is available under the Service and Parts Tab of our Website.  If you need further assistance, please Contact Customer Service at 800-283-8267.
What we need you to do	Our records show the following unit is affected by this recall and is currently part of the inventory at your Dealership.  The Recall Remedy must be do completed on this unit prior to customer delivery.

 

VIN

Federal law requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a stock recall notice on, please contact the owner immediately to advise of the recall.   In addition, please register the unit by submitting the Warranty Registration.

 

We certainly regret this inconvenience; however, our Customers’ safety is our most important priority.

 

Sincerely,

Jayco Towables

 

---

2 Affected Products

Vehicle

MAKE	MODEL	YEAR
JAYCO	JAY FEATHER	2019-2020

 

---

10 Associated Documents

Recall Quarterly Report #3, 2020-2

RCLQRT-19V691-0001.PDF 211.314KB

 

---

Recall Quarterly Report #1, 2019-4

RCLQRT-19V691-0718.PDF 211.133KB

 

---

Defect Notice 573 Report

RCLRPT-19V691-2693.PDF 212.795KB

 

---

Recall Acknowledgement

RCAK-19V691-8758.pdf 244.771KB

 

---

ISSUED Owner Notification Letter(Part 577)

RCONL-19V691-9624.pdf 570.822KB

 

---

Miscellaneous Document- 19V-691 Order Form

RMISC-19V691-8611.pdf 160.486KB

 

---

Remedy Instructions and TSB

RCRIT-19V691-2711.pdf 518.061KB

 

---

Manufacturer Notices(to Dealers,etc)-19V-691 Dlr Ltr

RCMN-19V691-9359.pdf 190.588KB

 

---

Recall Quarterly Report #2, 2020-1

RCLQRT-19V691-0387.PDF 211.232KB

 

---

Recall Quarterly Report #4, 2020-3

RCLQRT-19V691-3130.PDF 211.421KB

 

---

Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V691&docType=RCL

 

---

 

This product presentation was made with AAWP plugin.