November 18, 2019 NHTSA CAMPAIGN NUMBER: 19V824000
Roof Hatch External Handle May Break/FMVSS 217
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
NHTSA Campaign Number: 19V824
Manufacturer Forest River
, Inc.
Components STRUCTURE
Potential Number of Units Affected 359
Summary
Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, “Bus Emergency Exits and Window Retention and Release.”
Remedy
Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River’s number for this recall is 05-1115.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
FOLLOW-UP NOTICE OF SAFETY DEFECT
Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.
NHTSA RECALL19V824
CANADA RECALL: 2019-585
FR ID: 05-1115
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
6/30/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2018 through 2019 Glaval Transit Buses. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The handle that is used to open the hatch may break causing the hatch to not open.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the handle would break during use, the hatch will not open making it difficult to escape from that exit point during an emergency which can result in injury or death.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
The latch handle will be replaced. Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule to have the latch replaced The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.5 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address: Glaval Bus
Forest River, Inc.
Attn: WARRANTY MANAGER
2367 Century Dr.
Goshen, IN 46528
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?
Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:
Email: [email protected]
Mail:
Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| Customer Service | (800) 348-7440 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: | For Canadian Owners Please Contact: |
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; | Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2019-585 |
18 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| GLAVAL BUS | APOLLO | 2018-2019 |
| GLAVAL BUS | COMMUTE | 2018-2019 |
| GLAVAL BUS | CONCORDE II | 2018-2019 |
| GLAVAL BUS | ENTOURAGE | 2018-2019 |
| GLAVAL BUS | LEGACY | 2018-2019 |
| GLAVAL BUS | PRIMETIME | 2018-2019 |
| GLAVAL BUS | TITAN | 2018-2019 |
| GLAVAL BUS | TITAN II LOW FLOOR | 2018-2019 |
| GLAVAL BUS | UNIVERSAL | 2018-2019 |
8 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V824-8989.PDF 211.24KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V824-2369.PDF 211.326KB
ISSUED Renotification Notice
RCRN-19V824-0401.pdf 212.333KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V824-2647.PDF 211.14KB
Recall Acknowledgement
RCAK-19V824-5504.pdf 245.011KB
Recall 573 Report – Amendment 1
RCLRPT-19V824-4394.PDF 213.919KB
Defect Notice 573 Report
RCLRPT-19V824-8317.PDF 213.822KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V824-0147.PDF 211.436KB
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