January 15, 2020 NHTSA CAMPAIGN NUMBER: 20V015000

Side Stand Spring May Fracture

An engine stall increases the risk of a crash.

 

NHTSA Campaign Number: 20V015

Manufacturer Triumph Motorcycles America, LTD

Components STRUCTURE

Potential Number of Units Affected 3,244

 

Summary

Triumph Motorcycles America, LTD (Triumph) is recalling certain 2016-2018 Thruxton, 2016-2019 Thruxton R and 2020 Thruxton TFC motorcycles. The side stand spring may fracture, possibly allowing the side stand switch to activate and shut off the engine.

 

Remedy

Triumph will notify owners, and dealers will replace the side stand spring, free of charge. The recall began February 24, 2020. Owners may contact Triumph customer service at 1-678-854-2010. Triumph’s number for this recall is SRAN 570.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check for Triumph Recalls

 

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Safety Recall Action Notice 570

Issue 1 – 01.2020

Subject: Side Stand Spring Replace
Notice Number	Models Affected	VIN Range		Markets Affected
570	Thruxton 1200, Thruxton 1200 (Dual Seat), Thruxton 1200R, Thruxton 1200R (Dual Seat), Thruxton TFC	From	740405	All markets
		Up to	959980

 

Background Information

Internal investigations have identified a need to replace the side stand spring on the above models. Dealers are requested to replace the side stand spring as described in the instructions below.

 

Customer Contact Instructions

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY. DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice. Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

 

Triumph subsidiaries and distributors must instigate a Safety Recall Action in their country in accordance with the national recall code of practice. For vehicles in dealer stock, the safety recall MUST be actioned before delivery to the customer.

Dealers are to prioritise repair of customer owned motorcycles before any unsold motorcycles.

 

Identification of Affected Motorcycles

Thruxton models listed in the VIN range above.

Note:

• Some affected motorcycles listed in the VIN range will have been modified and repaired by Triumph prior to their release from the factory.
• Unmodified motorcycles can be identified by checking the ‘VIN Enquiry’ on www.triumphonline.net.

 

Warranty Claim Instructions

Notice Number	Fault Code	Repair Code	Description	Repair Allowance Time
570	020840970	99570	SB570 – Remove and replace side stand spring	0.08 Hours

 

Genuine Parts Information

Notice Number	Part Number	Part Description	Quantity
570	T2083537	Spring, side stand	1

 

Parts Ordering Instructions

For Triumph Subsidiary and Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched on: Order all repair parts by submitting a New Prior through the Warranty OnLine system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Safety Recall Action Notice.

For Overseas Distributor dealers NOT using Triumph Warranty On-Line or for Overseas Distributor dealers using Triumph Warranty On-Line with Parts Auto Ordering Flag switched off: Orders should be placed using the normal parts ordering procedure.

 

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

 

Side Stand Spring Replacement

Warning

Make sure the motorcycle is stabilised and adequately supported. A correctly supported motorcycle will help prevent it from falling. An unstable motorcycle may fall, causing injury to the operator or damage to the motorcycle.

Warning

If the motorcycle has recently been running, some components may be hot to the touch. Contact with the hot components may cause damage to exposed skin. To avoid skin damage, always allow the hot parts to cool before working on the motorcycle.

Warning

Wear hand, eye and face protection when unhooking the stand spring. Take great care to minimise the risk of personal injury and loss of components.

 

1. Raise and support the motorcycle.
2. With the side stand in its retracted position as shown below, unhook the spring from the side stand noting the spring hook orientation, and remove it from the motorcycle.
3. In the same orientation as the original spring, hook the new side stand spring and rubber sleeve onto its retainer peg then carefully hook it onto the side stand lug. Do not remove the rubber sleeve.
4. Check the operation of the side stand. Ensure the spring holds the stand securely in the retracted position.
5. Lower the motorcycle to the ground and park it on the side stand.

 

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this Safety Recall Action Notice have been complied with.

Before returning the motorcycle to the customer, download the latest calibration to the engine electronic control module, chassis electronic control module (if fitted), keyless electronic control module (if fitted) and instruments (if applicable) using the current version of the Triumph diagnostic software.

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24^th February 2020

 

! IMPORTANT SAFETY RECALL !                                                   

REPLACEMENT SIDE STAND SPRING TO PREVENT ENGINE STALL

 

Safety Recall:	SRAN570
NHTSA Recall:	20V015

 

This notice applies to your motorcycle:

Model:   2016 to 2020 – Thruxton, Thruxton R, and Thruxton TFC

VIN:    SMTXX

 

 

Dear [NAME F&L]:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that a defect which relates to motor vehicle safety exists in your motorcycle, with the VIN shown above. Accordingly, Triumph Motorcycles America Ltd. is conducting a safety recall to address the condition.

The reason for this recall notice:	The side stand spring may fracture whilst the motorcycle is being ridden resulting in an engine stall. An engine stall without warning may increase the risk of a crash.
What Triumph & your dealer will do:	Triumph Motorcycles America Ltd. has authorized your dealer to replace the side stand spring, free of charge to you (parts and labour). This repair should take less than 10 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make your motorcycle available for a longer period of time.
What you must do to ensure your safety:	Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need help:	Please contact your authorized Triumph dealer should you have any questions or encounter any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010.

 

If an authorized Triumph dealer or Triumph Motorcycle America Ltd fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

We apologise for any inconvenience this may cause you. However, we have taken this action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

Sincerely

 

Triumph Motorcycles America Ltd.

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2/17/2020

TriumphOnline | Notice

 

TOL Ref. # 13667-SVC

 

Safety Recall Action 570 – Thruxton Side Stand Spring

 

Triumph Motorcycles has initiated a voluntary safety recall affecting a specific VIN range of the below-referenced Triumph Thruxton, Thruxton R and Thruxton TFC models. Please consult the attached Safety Recall Action Notice 570 PDF immediately for complete instructions.

Internal investigations have identified a need to replace the side stand spring on the below listed models. Dealers are requested to replace the side stand spring as per the instructions attached.

We require your immediate attention to rectify the following machines:

 

WHAT IS THE PROBLEM?

The side stand spring may fracture with the side stand leg in its rest (up) position. The leg may swing downwards, engaging the side stand switch thereby creating an engine stall.  Engine stalls increase the risk of a crash.

 

WHAT WILL TRIUMPH DO?

To address this condition, Triumph is launching a new recall as described in Safety Recall Action Notice 570.

All arrangements for updating of our computer systems has now been completed.

Notification letters to current customers are targeted to be mailed commencing February 24 explaining the action.  Customers will be advised to return their bike to a Triumph dealer to have the modification carried out free of charge.

 

WHAT SHOULD YOU DO?

Triumph Dealers should take the following actions:

1. It is imperative that any owner who has purchased an affected machine be contacted by you immediately and asked to return the machine for modification.
2. Quarantine all unsold stock (including stock for sale on your website and with 3^rd parties) and arrange modification as per Safety Recall Action Notice 570 prior to any further deliveries to customers.
3. Owners of machines outside of the affected VIN range are not connected with this action and may therefore require reassurance.
4. Some VINs affected by this Safety Recall Action Notice may also require other bulletin or Safety Recall Action Notice work to be carried out. Please use the above-described system tools to identify all outstanding bulletins or notices and make arrangements to carry out these repairs at the same time.
5. This action is likely to increase visitor traffic to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.

 

U.S. law prohibits the delivery of a recalled motorcycle under a sale or lease until the remedy has been performed.

We apologize for the inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products. We thank you in advance for your anticipated cooperation.

If you have any additional questions regarding Safety Recall Action Notice 570, please contact Triumph Customer Support at (888) 284-6288.

 

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8 Affected Products

Vehicles

MAKE	MODEL	YEAR
TRIUMPH	THRUXTON	2016-2018
TRIUMPH	THRUXTON R	2016-2019
TRIUMPH	THRUXTON TFC	2020

 

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11 Associated Documents

Recall 573 Report – Amendment 2

RCLRPT-20V015-4860.PDF 214.033KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V015-4165.PDF 211.136KB

 

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Recall 573 Report – Amendment 1

RCLRPT-20V015-6580.PDF 214.01KB

 

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Recall Acknowledgement

RCAK-20V015-6380.pdf 286.741KB

 

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Defect Notice 573 Report

RCLRPT-20V015-5315.PDF 213.745KB

 

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Remedy Instructions and TSB

RCRIT-20V015-3559.pdf 64.68KB

 

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Manufacturer Notices(to Dealers,etc)- SAFETY RECALL ACTION 570 – THRUXTON SIDE STAND SPRING

RCMN-20V015-3142.pdf 125.028KB

 

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Owner Notification Letter(Part 577)

RCONL-20V015-9822.pdf 106.338KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V015-4958.PDF 211.319KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V015-8173.PDF 211.238KB

 

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Miscellaneous Document – Email Campaign

RMISC-20V015-5415.pdf 195.597KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V015&docType=RCL

 

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