January 20, 2020 NHTSA CAMPAIGN NUMBER: 20V030000
LP Supply Line may get Damaged and Leak Gas
If the LP line contacts the burner assembly, the hose may melt, causing a gas leak, increasing the risk of a fire.
NHTSA Campaign Number: 20V030
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 164
Summary
Forest River, Inc. (Forest River) is recalling certain 2019-2020 Georgetown GTA34H5F motorhomes. The rubber liquid propane (LP) gas line may have been improperly routed against the metal burner chamber of the refrigerator.
Remedy
Forest River will notify owners, and dealers will reroute the LP line away from the burn chamber, free of charge. The recall began February 19, 2020. Owners may contact Forest River customer service at 1-574-206-7600. Forest River’s number for this recall is 68-1125.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
FOLLOW-UP NOTICE OF SAFETY DEFECT
Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.
NHTSA RECALL: 20V030
CANADA RECALL: 2020-017
FR ID: 68-1125
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
2/19/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20192020 Georgetown GTA34H5F This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The rubber liquid propane (LP) gas line is potentially routed against the metal burner chamber of the refrigerator. Which may melt the rubber liquid propane (LP) gas line allowing flammable LP gas to ignite which may lead to an explosion and property damage.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The heat radiated from the burner chamber from the refrigerator may melt the rubber LP gas line allowing flammable LP gas to ignite which may lead to an explosion, personal injury and/or property damage.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please shut off the LP Supply to the vehicle until the repair is performed. Contact your dealer immediately and request a service appointment to schedule the free remedy to reroute the LP line. The vehicle Owner is responsible for arranging to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Georgetown
Forest River, Inc.
Attn: WARRANTY MANAGER
55135 COUNTY ROAD 1
ELKHART, IN 46514
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?
Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:
Email: [email protected]
Mail: Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| CUSTOMER SERVICE | 574-206-7600 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: | For Canadian Owners Please Contact: |
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 20V030 | Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2020-017 |
IMPORTANT SAFETY RECALL
NHTSA RECALL: 20V030
CANADA RECALL: 2020-017
FR ID: 68-1125
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
2/10/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 20192020 Georgetown GTA34H5F This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The rubber liquid propane (LP) gas line is potentially routed against the metal burner chamber of the refrigerator. Which may melt the rubber liquid propane (LP) gas line allowing flammable LP gas to ignite which may lead to an explosion and property damage.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
The heat radiated from the burner chamber from the refrigerator may melt the rubber LP gas line allowing flammable LP gas to ignite which may lead to an explosion, personal injury and/or property damage.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please shut off the LP Supply to the vehicle until the repair is performed. Contact your dealer without delay and request a service appointment to schedule the free remedy to reroute the LP line. The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.0 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Georgetown
Forest River, Inc.
Attn: WARRANTY MANAGER
55135 COUNTY ROAD 1
ELKHART, IN 46514
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| CUSTOMER SERVICE | 574-206-7600 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590
Or you may call the toll free Vehicle Safety Hotline
Or visit www.safercar.gov and search; | For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1
Telephone (800) 333-0510
Recall ID: 2020-017 |
IMPORTANT SAFETY RECALL
NHTSA RECALL: 20V030
CANADA RECALL: 2020-017
FR ID: 68-1125
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
1/22/2020
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2019-2020 Georgetown GTA34H5F motorhome recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is October 2, 2018 through December 20, 2019.
DEFECT/NONCOMPLIANCE:
The rubber liquid propane (LP) gas line is potentially routed against the metal burner chamber of the refrigerator. Which may melt the rubber LP gas line allowing flammable LP gas to ignite which may lead to an explosion and property damage.
EVALUATION OF RISK:
The heat radiated from the burner chamber from the refrigerator may melt the rubber LP gas line allowing flammable LP gas to ignite which may lead to an explosion, personal injury and/or property damage.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing the location of the LP line is included with this notification.
AVAILABILITY OF REMEDY:
The remedy for this recall is included with this notification.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100175173
DEALER REPAIR CODES: Dealer Central
| UNITED STATES | CANADA | REPAIR CODE | DESCRIPTION | ALLOWABLE HOUR(S) |
| 20V030 | 2020-017 | 10-20V030 | REROUTE LP LINE | 1.00 |
| DEALER REPAIR CODES: Dealer Connect | OR | |||
| UNITED STATES | CANADA | REPAIR CODE | DESCRIPTION | ALLOWABLE HOUR(S) |
| 20V030 | 2020-017 | RC-026-13–003350 | REROUTE LP LINE | 1.00 |
HELPFUL CONTACT INFORMATION:
| CONTACT | PHONE |
| CUSTOMER SERVICE | 574-206-7600 |
The Recall shall be considered the utmost priority to remedy the Georgetown GTA34H5F in question. The retail consumer shall not be charged any amount of monies for remedy to their Georgetown GTA34H5F listed under this Recall.
If your dealership has already performed the remedy to Georgetown GTA34H5F your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty Georgetown GTA34H5F in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee
within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FOREST RIVER | GEORGETOWN | 2019-2020 |
7 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-20V030-1482.PDF 211.134KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V030-1473.PDF 211.232KB
Defect Notice 573 Report
RCLRPT-20V030-5717.PDF 213.406KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V030-3569.pdf 219.321KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V030-9916.pdf 210.375KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V030-1676.PDF 211.322KB
ISSUED Renotification Notice
RCRN-20V030-3314.pdf 214.449KB
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