9901508 - Frameless Window Glass Panels May Detach - 2020 Highland Ridge Mesa Ridge, Open Range, & Silverstar Recreational Trailers

June 9, 2020 NHTSA CAMPAIGN NUMBER: 20V338000

Frameless Window Glass Panels May Detach

If the window glass detaches while the trailer is moving it could become a projectile, increasing the risk of a crash.

NHTSA Campaign Number: 20V338

Components VISIBILITY

Potential Number of Units Affected 80

Summary

Highland Ridge RV (Highland Ridge) is recalling certain 2020 Ridge, Open Range, and Silverstar recreational trailers. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out.

Remedy

Highland RV will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall is expected to begin June 15, 2020. Owners may contact Highland RV customer service at 1-260-768-7771. Highland RV’s number for this recall is 9901508.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

LCI 3000 Series frameless windows – defective adhesive bond

Bulletin Type:	Safety Recall Previously released as TSB 20-009	Publication Date:	June 2020
Bulletin #(s):	Jayco Towables 20V-336 US 2020-257 CN Jayco Motorized 20V-337 US 2020-258 CN Highland Ridge 20V-338 US 2020-259 CN	Make(s):	Jayco Towable Jayco Motorized Entegra Highland Ridge
Job Code(s):	*Jayco Towables* 9801508 RC024– Inspect ALL windows *Jayco Towables* 9801508 RC025 –Replace glass *Jayco Motorized* 9803508 RC024– Inspect ALL windows *Jayco Motorized* 9803508 RC025 –Replace glass *Highland Ridge* 9804508 RC024– Inspect ALL windows *Highland Ridge* 9804508 RC025 –Replace glass	Model(s):	Please see listing on the following page
Flat Rate(s):	*Inspect ALL windows .5 per affected Unit Replace window glass .3 per glass*	Model Year:	2020

Incident:	LCI 3000 Series Frameless Windows – The adhesive bond where glass meets the hinge frame may not hold and allow glass to detach.
Affected Units:	Please see listing on page 2
Parts:	Please reference LCI Instructions for part #’s of Vent that must be replaced per Inspection– Submit Manual Order Form to Compliance@jayco.com
Parts Return Information:	DO NOT RETURN DEFECTIVE VENTS TO LCI OR JAYCO

STEPS:

Window Identification per LCI Instructions – type and size
Inspect ALL LCI 3000 Series frameless windows per LCI Instructions.
1. When Inspection does not find defective adhesive bond
  1. Submit Claim for Inspection ONLY using 9901508 RC024 .5 hr
2. When Inspection DOES find at least one location of defective adhesive bond
  1. DO NOT SUBMIT CLAIM AT THIS POINT
  2. Complete Manual Order Form – noting the LCI Part # of full Window Assembly and the Vent/s found defective.
  3. Submit Manual Order Form to compliance@jayco.com for required vent/s
  4. Complete repair following LCI Instructions per window type
  5. Submit Claim using 9901508 RC024 .5 hr for the inspection of all windows AND 9901509 RC025 .3 hr per glass replaced.

ONLY ONE CLAIM PER AFFECTED SERIAL NUMBER

20V-336,337,338 LCI window adhesive bond June 2020

3000 SERIES WINDOW VENT BONDING INSPECTION

TSB Number:	LCI TSB 15-002-19 RECALL 20V-336,337,338 Previously released under TSB 20-009
Product:	3000 Series Windows (EPW, FV, FVD, FVSE, PW, SEFV, SESV, SV, SVD, SVSE, VEPW)
Date:	March 06, 2020

Subject Identification and inspection of a potential adhesive bond issue between the glass and aluminum frame for the following 3000 series frameless windows manufactured between January 6 through January 23, 2020: NOTE: See the Variants Codes section starting on page 5 for window and vent sizes and part numbers. Safety Read and understand all instructions before installing or operating this product. Adhere to all safety labels.

The “CAUTION” symbol above is a sign that a procedure has a safety risk involved and may cause personal injury, product and/orproperty damageifnot performed safely andwithin theparameters set forth in this document.

Use appropriate personal protective equipment (PPE) for the procedure being performed. Moving parts can pinch, crush or cut. Keep clear and use caution. Resources Required

Cordless or electric drill or screw gun
Phillips screw bit
3/16″ drill bit
Pop rivet gun
Ladder

Window Identification

Window Size Window Size X = from inside trim ring RPO label or measure outside the whole/entire window Width X Height of glass, edge-to-edge. Egress Windows

Inside the unit an EXIT sticker (Fig. 1) or red handle (Fig. 2A) will be
Outside the unit the white backside of the EXIT sticker will be

Insulated Windows

Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) or a super spacer (Fig. 4A) sandwiched between two panes of glass can be
Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3A) is

Egress and Insulated

Inside the unit a smaller INSULATED WINDOW sticker (Fig. 3) can be seen or the super spacer (Fig. 4A) sandwiched between two panes of glass will be visible in addition to the EXIT sticker (Fig. 1) or red handle (Fig. 2).
Outside the unit the white backside of the INSULATED WINDOW sticker (Fig. 3) can be seen located above the white backside of the EXIT sticker (Fig. 1).

Inspection

NOTE: Windows must be inspected (viewed) from outside the unit.

Make sure the unit is on a level, flat surface then chock the wheels.
Inspect the frameless window for proper adhesive bond where the glass meets the hinge frame (Fig. 5A).

NOTE: Fixed glass does not need to be inspected.

Using under 20 pounds of force, or the amount of force it would take to open a car door, test all 3000 series crank-out vent and egress windows by gently tugging on the glass at the frame by hand or with a tool that will not scratch the glass.
If the glass does not separate from the hinge (Fig. 6A), it is a good DO NOT REPLACE the vent. If the glass is not adhering to the vent (Fig. 7A), the glass DOES NEED TO BE REPLACED.

Repair Instructions per vent/sash type

https://support.lci1.com/ti-330-3000-series-window-mullion-vent-replacement https://support.lci1.com/ti-331-3000-series-window-vent-sash-replacement https://support.lci1.com/ti-334-3000-series-window-(with-scissor-latch)-vent-replacement

Action Required

Submit all claims to RV OEM. Inspection: 0.5 hour per unit Replacement of glass: 0.3 hour per window

Variant Codes

In each chart, the vent/sash variant code part numbers and descriptions will be red text and indented under the window variant code part number and description.

3000 EPW Window Variants

Part Number	Description
V000341326	3000 EPW 27 X 42 X 17 G20 TP BK W/SCRN F300-43137 – WINDOW
V000341932	ASSY SASH 3000 EPW 27 G20 TP 3.125 RADII
V000341328	3000 EPW 27 X 42 X 17 G20 TP INS BK W/SCRN F300-43138
V000341933	ASSY IG SASH 3000 EPW 27 G20 TP INS 3.125 RADII
V000341352	3000 EPW 30 X 36 X 17 G20 TP BK W/SCRN F300-43145
V000431278	ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII

3000 FV Window Variants

Part Number	Description
V000341388	3000 FV 15 X 15 G20 TP BK W/SCRN F300-44201
V000426848	ASSY SASH 3000 FV 15 X 15 G20 TP 3.125 RADII
V000341396	3000 FV 15 X 15 G20 TP INS BK W/SCRN F300-44202
V000426849	ASSY IG SASH 3000 FV 15 X 15 G20 TP INS 3.125 RADII
V000341409	3000 FV 16 X 18 G20 TP INS BK W/SCRN F300-43150
V000579652	ASSY IG SASH 3000 FV 16 X 18 G20 TP INS 3.125 RADII
V000341429	3000 FV 18 X 22 G20 TP INS BK W/SCRN F300-43154
V000341987	ASSY IG SASH 3000 FV 18 X 22 G20 TP INS 3.125 RADII
V000362454	3000 FV 24 X 12 G20 TP BK W/SCRN
V000579687	ASSY SASH 3000 FV 24 X 12 G20 TP 3.125 RADII
V000341470	3000 FV 24 X 15 G20 TP BK W/SCRN F300-43161
V000341988	ASSY SASH 3000 FV 24 X 15 G20 TP 3.125 RADII
V000341472	3000 FV 24 X 15 G20 TP INS BK W/SCRN F300-43162
V000341989	ASSY IG SASH 3000 FV 24 X 15 G20 TP INS 3.125 RADII
V000341483	3000 FV 24 X 20 G20 TP BK W/SCRN F300-43169
V000360100	ASSY SASH 3000 FV 24 X 20 G20 TP 3.125 RADII
V000341486	3000 FV 24 X 20 G20 TP INS BK W/SCRN F300-43170
V000426852	ASSY IG SASH 3000 FV 24 X 20 G20 TP INS 3.125 RADII
V000341502	3000 FV 25 X 14 G20 TP BK W/SCRN F300-44684
V000579712	ASSY SASH 3000 FV 25 X 14 G20 TP 3.125 RADII
V000341525	3000 FV 30 X 15 G20 TP BK W/SCRN F300-43178
V000341990	ASSY SASH 3000 FV 30 X 15 G20 TP 3.125 RADII
V000341527	3000 FV 30 X 15 G20 TP INS BK W/SCRN F300-43179
V000341991	ASSY IG SASH 3000 FV 30 X 15 G20 TP INS 3.125 RADII
V000341541	3000 FV 30 X 20 G20 TP BK W/SCRN F300-43183
V000356756	ASSY SASH 3000 FV 30 X 20 G20 TP 3.125 RADII
V000341545	3000 FV 30 X 20 G20 TP INS BK W/SCRN F300-43184
V000579783	ASSY IG SASH 3000 FV 30 X 20 G20 TP INS 3.125 RADII
V000341557	3000 FV 30 X 30 G20 TP BK W/SCRN F300-43187
V000341992	ASSY SASH 3000 FV 30 X 30 G20 TP 3.125 RADII
V000341569	3000 FV 36 X 15 G20 TP BK W/SCRN F300-43188
V000341996	ASSY SASH 3000 FV 36 X 15 G20 TP 3.125 RADII
V000341572	3000 FV 36 X 15 G20 TP INS BK W/SCRN F300-43189
V000341997	ASSY IG SASH 3000 FV 36 X 15 G20 TP INS 3.125 RADII
V000341673	3000 FV 36 X 22 G20 TP BK W/SCRN F300-43192
V000579817	ASSY SASH 3000 FV 36 X 22 G20 TP 3.125 RADII
V000341674	3000 FV 36 X 22 G20 TP INS BK W/SCRN F300-43193
V000579792	ASSY IG SASH 3000 FV 36 X 22 G20 TP INS 3.125 RADII

3000 FVD Window Variants

Part Number	Description
V000341316	3000 FVD 42 X 22 G20 TP BK W/SCRN F300-43360
V000341888	ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341968	ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341331	3000 FVD 48 X 15 G20 TP INS BK W/SCRN F300-43200
V000580311	ASSY IG LEFT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII
V000580313	ASSY IG RIGHT SASH 3000 FVD 48 X 15 G20 TP INS 3.125 RADII
V000341333	3000 FVD 48 X 18 G20 TP BK W/SCRN F300-43202
V000378153	ASSY LEFT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII
V000403802	ASSY RIGHT SASH 3000 FVD 48 X 18 G20 TP 3.125 RADII
V000341334	3000 FVD 48 X 18 G20 TP INS BK W/SCRN F300-43366
V000378154	ASSY IG LEFT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII
V000403803	ASSY IG RIGHT SASH 3000 FVD 48 X 18 G20 TP INS 3.125 RADII
V000341338	3000 FVD 48 X 22 G20 TP BK W/SCRN F300-43203
V000342018	ASSY LEFT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII
V000342022	ASSY RIGHT SASH 3000 FVD 48 X 22 G20 TP 3.125 RADII
V000341339	3000 FVD 48 X 22 G20 TP INS BK W/SCRN F300-43204
V000342019	ASSY IG LEFT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII
V000342023	ASSY IG RIGHT SASH 3000 FVD 48 X 22 G20 TP INS 3.125 RADII
V000341348	3000 FVD 48 X 30 G20 TP BK W/SCRN F300-43212
V000341899	ASSY LEFT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII
V000341970	ASSY RIGHT SASH 3000 FVD 48 X 30 G20 TP 3.125 RADII
V000341350	3000 FVD 48 X 30 G20 TP INS BK W/SCRN F300-43368
V000341900	ASSY IG LEFT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII
V000341971	ASSY IG RIGHT SASH 3000 FVD 48 X 30 G20 TP INS 3.125 RADII
V000341359	3000 FVD 58 X 15 G20 TP BK W/SCRN F300-43216
V000388746	ASSY LEFT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII
V000388747	ASSY RIGHT SASH 3000 FVD 58 X 15 G20 TP 3.125 RADII
V000341361	3000 FVD 58 X 15 G20 TP INS BK W/SCRN F300-43217
V000580357	ASSY IG LEFT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII
V000480412	ASSY IG RIGHT SASH 3000 FVD 58 X 15 G20 TP INS 3.125 RADII
V000341371	3000 FVD 60 X 22 G20 TP BK W/SCRN F300-43218
V000341901	ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341972	ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341377	3000 FVD 60 X 29 G20 TP BK W/SCRN F300-43221
V000341903	ASSY LEFT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII
V000341971	ASSY RIGHT SASH 3000 FVD 60 X 29 G20 TP 3.125 RADII
V000341379	3000 FVD 60 X 29 G20 TP INS BK W/SCRN F300-43222
V000341904	ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341975	ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341390	3000 FVD 72 X 28 G20 TP BK W/SCRN F300-43116
V000426862	ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341978	ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341391	3000 FVD 72 X 28 G20 TP INS BK W/SCRN F300-43982
V000426863	ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII
V000341979	ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII

3000 FVSE Window Variants

Part Number	Description
V000341402	3000 FVSE 42 X 22 G20 TP BK W/SCRN F300-43381
V000341888	ASSY LEFT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341968	ASSY RIGHT SASH 3000 FVD 42 X 22 G20 TP 3.125 RADII
V000341405	3000 FVSE 42 X 22 G20 TP INS BK W/SCRN F300-43669
V000341889	ASSY IG LEFT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII
V000341969	ASSY IG RIGHT SASH 3000 FVD 42 X 22 G20 TP INS 3.125 RADII
V000341414	3000 FVSE 48 X 22 G20 TP BK W/SCRN F300-43328
V000342000	ASSY LEFT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII
V000579890	ASSY RIGHT SASH 3000 FVD 44.1 X 22 G20 TP 3.125 RADII
V000341417	3000 FVSE 48 X 22 G20 TP INS BK W/SCRN F300-43329
V000427053	ASSY IG LEFT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII
V000579894	ASSY IG RIGHT SASH 3000 FVD 44.1 X 22 G20 TP INS 3.125 RADII
V000341463	3000 FVSE 60 X 22 G20 TP BK W/SCRN F300-43532
V000341901	ASSY LEFT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341972	ASSY RIGHT SASH 3000 FVD 60 X 22 G20 TP 3.125 RADII
V000341471	3000 FVSE 60 X 29 G20 TP INS BK W/SCRN F300-43232
V000341904	ASSY IG LEFT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341975	ASSY IG RIGHT SASH 3000 FVD 60 X 29 G20 TP INS 3.125 RADII
V000341479	3000 FVSE 72 X 28 G20 TP BK W/SCRN F300-44446
V000426862	ASSY LEFT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341978	ASSY RIGHT SASH 3000 FVD 72 X 28 G20 TP 3.125 RADII
V000341481	3000 FVSE 72 X 28 G20 TP INS BK W/SCRN F300-44447
V000426863	ASSY IG LEFT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII
V000341979	ASSY IG RIGHT SASH 3000 FVD 72 X 28 G20 TP INS 3.125 RADII

3000 NV EPW Window Variants

Part Number	Description
V000341306	3000 NV EPW 30 X 36 X 17 G20 TP BK NO SCRN F300-43883
V000431278	ASSY SASH 3000 EPW 30 G20 TP 3.125 RADII
V000346279	3000 NV EPW 36 X 48 X 17 G20 TP INS BK NO SCRN
V000473547	ASSY IG SASH 3000 EPW 36 G20 TP INS 3.125 RADII

3000 NV VEPW Window Variants

Part Number	Description
V000537270	3000 NV VEPW 30 X 20 G20 TP BK NO SCRN
V000341964	ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII

3000 SV Window Variants

Part Number	Description
V000385863	3000 SV 12 X 40 X 17 G20 TP BK W/SCRN
V000580594	ASSY SASH 3000 SV 12 G20 TP 3.125 RADII
V000531711	3000 SV 12 X 40 X 17 G20 TP INS BK W/SCRN
V000580595	ASSY IG SASH 3000 SV 12 G20 TP INS 3.125 RADII
V000341588	3000 SV 18 X 22 X 9 G20 TP BK W/SCRN F300-00546548
V000426963	ASSY SASH 3000 SV 18 X 9 G20 TP 3.125 RADII
V000341593	3000 SV 18 X 34 X 17 G20 TP BK W/SCRN F300-43235
V000342006	ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V000341594	3000 SV 18 X 34 X 17 G20 TP INS BK W/SCRN F300-43236
V000342007	ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V000341597	3000 SV 18 X 36 X 17 G20 TP BK W/SCRN F300-43387
V000342006	ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V000341598	3000 SV 18 X 36 X 17 G20 TP INS BK W/SCRN F300-43302
V000342007	ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V000341609	3000 SV 18 X 48 X 17 G20 TP BK W/SCRN F300-43394
V000342006	ASSY SASH 3000 SV 18 G20 TP 3.125 RADII
V000341610	3000 SV 18 X 48 X 17 G20 TP INS BK W/SCRN F300-43395
V000342007	ASSY IG SASH 3000 SV 18 G20 TP INS 3.125 RADII
V000341617	3000 SV 24 X 36 X 17 G20 TP BK W/SCRN F300-43322
V000342008	ASSY SASH 3000 SV 24 G20 TP 3.125 RADII
V000341618	3000 SV 24 X 36 X 17 G20 TP INS BK W/SCRN F300-43323
V000342009	ASSY IG SASH 3000 SV 24 G20 TP INS 3.125 RADII
V000341622	3000 SV 24 X 48 X 17 G20 TP BK W/SCRN F300-43324
V000342008	ASSY SASH 3000 SV 24 G20 TP 3.125 RADII
V000341632	3000 SV 30 X 36 X 17 G20 TP BK W/SCRN F300-43238
V000365846	ASSY SASH 3000 SV 30 G20 TP 3.125 RADII
V000341635	3000 SV 30 X 36 X 17 G20 TP INS BK W/SCRN F300-43239
V000580624	ASSY IG SASH 3000 SV 30 G20 TP INS 3.125 RADII
V000341643	3000 SV 36 X 36 X 17 G20 TP BK W/SCRN F300-43309
V000342010	ASSY SASH 3000 SV 36 G20 TP 3.125 RADII

3000 SVD Window Variants

Part Number	Description
V000341657	3000 SVD 42 X 36 X 17 G20 TP BK W/SCRN F300-43240
V000341909	ASSY LEFT SASH 3000 SVD 42 G20 TP 3.125 RADII
V000341980	ASSY RIGHT SASH 3000 SVD 42 G20 TP 3.125 RADII
V000341658	3000 SVD 42 X 36 X 17 G20 TP INS BK W/SCRN F300-43365
V000341910	ASSY IG LEFT SASH 3000 SVD 42 G20 TP INS 3.125 RADII
V000341981	ASSY IG RIGHT SASH 3000 SVD 42 G20 TP INS 3.125 RADII
V000341667	3000 SVD 48 X 22 X 9 G20 TP BK W/SCRN F300-00546103
V000372520	ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000396155	ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000341669	3000 SVD 48 X 29 X 9 G20 TP BK W/SCRN F300-42057
V000372520	ASSY LEFT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000396155	ASSY RIGHT SASH 3000 SVD 48 X 9 G20 TP 3.125 RADII
V000341748	3000 SVD 48 X 36 X 17 G20 TP BK W/SCRN F300-43242
V000341911	ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341982	ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341749	3000 SVD 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43243
V000341912	ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341983	ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341774	3000 SVD 60 X 32 X 17 G20 TP BK W/SCRN F300-44039
V000342020	ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622	ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000341779	3000 SVD 60 X 36 X 17 G20 TP BK W/SCRN F300-43326
V000342020	ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622	ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000341796	3000 SVD 70 X 46 X 17 G20 TP BK W/SCRN F300-43889
V000342016	ASSY LEFT SASH 3000 SVD 70 G20 TP 3.125 RADII
V000408351	ASSY RIGHT SASH 3000 SVD 70 G20 TP 3.125 RADII

3000 SVSE Window Variants

Part Number	Description
V000341826	3000 SVSE 48 X 36 X 17 G20 TP BK W/SCRN F300-43271
V000341911	ASSY LEFT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341982	ASSY RIGHT SASH 3000 SVD 48 G20 TP 3.125 RADII
V000341827	3000 SVSE 48 X 36 X 17 G20 TP INS BK W/SCRN F300-43272
V000341912	ASSY IG LEFT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341983	ASSY IG RIGHT SASH 3000 SVD 48 G20 TP INS 3.125 RADII
V000341845	3000 SVSE 60 X 48 X 17 G20 TP BK W/SCRN F300-43282
V000342020	ASSY LEFT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000401622	ASSY RIGHT SASH 3000 SVD 60 G20 TP 3.125 RADII
V000341848	3000 SVSE 60 X 48 X 17 G20 TP INS BK W/SCRN F300-43283
V000361813	ASSY IG LEFT SASH 3000 SVD 60 G20 TP INS 3.125 RADII
V000409311	ASSY IG RIGHT SASH 3000 SVD 60 G20 TP INS 3.125 RADII

3000 VEPW Window Variants

Part Number	Description
V000341870	3000 VEPW 30 X 20 G20 TP BK W/SCRN F300-43424
V000341964	ASSY SASH 3000 VEPW 30 X 20 G20 TP 3.125 RADII
V000341872	3000 VEPW 30 X 20 G20 TP INS BK W/SCRN F300-43425
V000341965	ASSY IG SASH 3000 VEPW 30 X 20 G20 TP INS 3.125 RADII
V000341891	3000 VEPW 36 X 22 G20 TP BK W/SCRN F300-43434
V000341966	ASSY SASH 3000 VEPW 36 X 22 G20 TP 3.125 RADII
V000341892	3000 VEPW 36 X 22 G20 TP INS BK W/SCRN F300-43433
V000341967	ASSY IG SASH 3000 VEPW 36 X 22 G20 TP INS 3.125 RADII

Chronology of Defect Determination:

3/5/2020 – 3/6/2020 – Jayco advised that LCI identified a potential issue with adhesive bond failures on their 3000 series windows.

3/13/2020 – LCI provided a list of affected windows shipped to Jayco with plant and purchase order references. LCI also provided a list of units inspected by them on 1/28/2020 through 1/30/2020, with notations indicating inspection results.

3/16/2020 Jayco received LCI TSB 15-002-19 to address inspection and replacement of affected windows.

3/18/2020 Based upon information available at that time, Jayco’s Corrective and Preventive Action Committee (CPAC) reviewed the issue and determined to issue a service bulletin to address the issue.

3/18/2020 to 5/4/2020 Operations at LCI, Jayco and Jayco dealers were impacted by COVID-related stayat-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, LCI closed most of its operations, and Jayco dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of March 23, 2020, Jayco began closing most of its operations to observe social distancing guidance. Skeleton crew retained to maintain minimal operations. During this time, Jayco reviewed records to match LCI deliveries with production reports, inspect and remedy inventory, and reconcile this inventory with information from LCI on deliveries.

5/4/2020 Jayco begins a partial return of its workforce.

5/15/2020 Jayco releases TSB 20-009 to Dealers and Retail Customers to coincide with availability of replacement windows from LCI. NHTSA required 579 report submission is also complete.

5/18/2020 Jonathan Harrison (NHTSA-ODI) contacted Paul Rine (Jayco Compliance) regarding rationale for filing of a TSB versus Recall.

6/1/2020 Paul Rine (Jayco) provided a written response to Jonathan Harrison (NHTSA-ODI), providing additional background in this issue addressed as a TSB-009.

6/1/2020 – 6/3/202 Jayco reviews incidents and similar situations in industry to assess safety factors.

6/4/2020 Although there have been no claims of separation involving retail customers and no accidents or injuries related to this issue, following discussions with NHTSA and having received information that dealer inspections (under TSB 20-009) revealed several units in dealer inventory with poor adhesion, Jayco decided to convert the service campaign into a safety recall.

3 Affected Products

Vehicles

HIGHLAND RIDGE	MESA RIDGE	2020
HIGHLAND RIDGE	OPEN RANGE	2020
HIGHLAND RIDGE	SILVERSTAR	2020

4 Associated Documents

Remedy Instructions and TSB

RCRIT-20V338-7043.pdf 1430.48KB

⬇ Download PDF (1.36 MB)

Miscellaneous Document-Chronology of Defect Determination for 573

RMISC-20V338-6330.pdf 340.569KB

⬇ Download PDF (332.59 KB)

Defect Notice 573 Report

RCLRPT-20V338-9665.PDF 213.396KB

⬇ Download PDF (208.39 KB)

Recall Acknowledgement

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Bestseller No. 1

Invisible Glass 91164-2PK Premium Aerosol Glass Cleaner Spray for Car Windshields and Windows, Automotive and Home Window Cleaner, Streak-Free, Ammonia-Free, Tint-Safe – 19 oz (Pack of 2)

INVISIBLE GLASS CLEANER: Invisible Glass Cleaner is the #1 top seller in automotive for window and glass cleaning at home and in the car. Get a brilliant, streak-free shine that's instantly noticeable.
DEEP-CLEANSING FOAM: This unique foam cleanser scrubs deep to remove road grease, grime, dirt, fingerprints, salt, mud, and more for glass so clean, you’ll think it’s invisible!
CLEAR DRY FORMULA: There’s no streaks, no drips, and no mess thanks to the Invisible Glass Clear Dry formula. This unique formula contains no streaky soaps, scents, or dyes. Absolutely zero residue is left behind on your glass.
SAFE FOR TINTED GLASS: Ammonia-free and perfect for all glass surfaces, including tinted windows, windshields, stainless steel appliances, and more.
PROUDLY MADE IN THE USA: Invisible Glass is formulated, manufactured, and distributed in the USA. We use premium ingredients to deliver performance and reliability you can trust.

Bestseller No. 2

11,495 Reviews

Chemical Guys Streak Free Glass and Window Cleaner - Works on Glass, Windows, Mirrors, and Screens, Ammonia-Free and Safe on Tinted Windows, for Cars, Trucks, SUVs, and Home Use - 16 oz

STREAK FREE GLASS CLEANER (CLD30016) – Professional-grade formula cleans glass, windows, and mirrors without streaks or residue, leaving crystal-clear visibility on automotive and household surfaces.
SAFE ON TINTED WINDOWS – Ammonia-free formula is safe for factory and aftermarket tints; cleans without damaging delicate coatings on tinted or treated glass.
MULTI-SURFACE PERFORMANCE – Works on automotive glass, mirrors, household windows, bathroom glass, screens, and more for versatile cleaning power.
REMOVES DIRT, GRIME, AND SMUDGES – Quickly eliminates fingerprints, dust, smoke film, and road grime for a spotless, streak-free finish every time.
EASY SPRAY AND WIPE APPLICATION – Spray directly onto the surface or a microfiber towel, wipe clean, and buff for perfect clarity in seconds.

Bestseller No. 3

Windex Automotive Car Window and Glass Cleaner, Streak-Free Shine for Car Glass Exteriors, Tinted Windows, and Interior Electronics, 23 fl oz

NEW WINDEX AUTOMOTIVE: Windex Auto Spray Cleaner lets you drive in comfort and confidence at your convenience
STREAK-FREE SHINE: each use instantly removes dust, dirt, and stubborn smudges and fingerprints
SAFE ON TINTED WINDOWS: formula designed to be safe on all car glass interior and exteriors, including tinted windows
AMMONIA FREE: our ammonia-free formula is safe to use on all kinds of surfaces inside and outside your car, including tinted windows and dashboard electronics
WHAT YOU'LL GET: One bottle of Windex Automotive car cleaner, with packaging designed to prevent damage and leakage during transit

Bestseller No. 4

Invisible Glass 92164 Premium Glass Cleaner Spray for Car Windshields and Windows, Automotive and Home Window Cleaner, Streak-Free, Ammonia-Free, Tint-Safe – 22 fl oz

RESIDUE FREE: The Invisible Glass CLEAR DRY formula contains no streaky soaps, scents, or dyes leaving absolutely ZERO residue on your glass.
AMMONIA-FREE: This unique formula contains no ammonia, so it’s perfect for use on tinted and non-tinted glass
CONVENIENT SPRAY BOTTLE: This 22-Ounce trigger spray bottle makes it easy to squeeze out every drop of glass cleaner for a brilliant shine on all glass surfaces in your car, truck, boat and RV. Perfect for use at home and the office tool
SURFACES: Easily remove dirt, pet slobber, grease, fingerprints, sap, bugs and more from glass surfaces such as windshields, windows, and mirrors
MADE IN USA: Proudly American-made, you can trust the quality and superior formula of this glass cleaner and window spray. It’s the best super window cleaner you can buy

SaleBestseller No. 5

Rain-X RainX 630018 Glass Cleaner, Concentrated Streak-Free Formula for Car Windows, Windshield & Mirrors, Removes Bug Residue, Road Grime & Smoke Film - 23 Fl Oz

Automotive-Strength Cleaning Power: Rain-X delivers professional-grade performance on car windows, windshields, and mirrors, cutting through dirt, bug residue, tree sap, and road grime fast for a brilliantly clean result.
Streak-free Shine Guaranteed: Our concentrated formula is engineered to leave zero streaks behind, giving your auto glass a flawless, crystal-clear finish that enhances visibility and keeps your vehicle looking its best.
Works on Interior & Exterior glass: Tackles tough exterior contaminants like road grime and bug splatter while also eliminating interior smoke film, haze, and protectant overspray for total cabin clarity.
Safe for All Tinted Windows: Specially formulated to be gentle on all permanently tinted glass, so you can clean every window in your vehicle confidently without risking damage to your tint or surface finish.
Quick & Easy Two-Step Application: Simply spray onto glass and wipe with a dry paper towel or 100% cotton cloth for an instant streak-free shine — no complicated steps, no buffing, no residue left behind.

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