June 12, 2020 NHTSA CAMPAIGN NUMBER: 20V351000
Frameless Window Glass Panels May Detach
If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
NHTSA Campaign Number: 20V351
Manufacturer Keystone
RV Company
Components VISIBILITY
Potential Number of Units Affected 428
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Crossroads Redwood, and Dutchmen Voltage trailers. The adhesive bond between the glass and the metal frame of the frameless windows may fail which can allow the glass to detach while moving.
Remedy
Keystone will notify owners, and dealers will inspect the windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began July 24, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-375.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-351
Safety Advisory: 20-375
July 24, 2020
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Redwood, and Voltage Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided in certain Lippert Components, Inc. (LCI) 3000-Series frameless windows, there is a potential poor adhesive bond between the hinge extrusion and the latch extrusion to the glass. If the adhesion bond fails where the glass meets the hinge frame, the window glass could partially detach or completely separate. If the window completely separates while the vehicle and/or trailer is in transit, it could become a road hazard, potentially increasing the risk of a crash or injury. Keystone is not aware of any crashes or injuries related to this condition. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is that dealers will be instructed to inspect all LCI 3000 series crank out vent and egress windows from the affected production period for proper adhesive bond strength where the glass meets the hinged frame. If the glass shows evidence of separation (not adhering), the glass will be replaced free of charge. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Customers can inspect windows to see if they are loose. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 20V-351
Transport Canada: 2020-273
Safety Advisory: 20-375 July 24, 2020
Recall Population
| Year | Model | Serial Number Range |
| 2020 | Alpine: 3121RS, 3120RS, 3700FL, 3651RL, 3701FL, 3711KP, 3713KB, 3320MK, 3801FK, 3712KB, 3790FK | LE780774 – LE780867 |
| 2020 | Avalanche: 312RS, 313RS, 338GK, 339GK, 375RD, 376RD, 378BH, 379BH, 383FL, 396BH | LE760770 – LE760807 |
| 2020 | Fuzion: 369, 373, 419, 424, 427, 430 | LF810889 – LF810936 |
| 2020 | Laredo: 225MK, 255SRL, 275RL, 284SBH, 290SRL, 294SBR, 296SBH, 298SRL, 325RL, 367BH | LE601180 – LE601237 |
| 2020 | Montana: 3120RL, 3121RL, 3740FK, 3760FL, 3761FL, 3780RL, 3781RL, 3790RD, 3791RD, 3812MS, 3813MS, 3854BR, 3855BR | L4702651 – L4702826 |
| 2020 | Raptor: 351, 356, 415, 423, 429 | LR800754 – LR800772 |
| 2020 | Redwood: 3901MB, 3911RL | L9340170, L9340171, L9340172, L9340173, L9340174, L9340179, L9340180 |
| 2020 | Voltage | LZ990681, LZ990687, LZ990700, LZ990717 |
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided in certain Lippert Components, Inc. (LCI) 3000-Series frameless windows, there is a potential poor adhesive bond between the hinge extrusion and the latch extrusion to the glass. If the adhesion bond fails where the glass meets the hinge frame, the window glass could partially detach or completely separate. If the window completely separates while the vehicle and/or trailer is in transit, it could become a road hazard, potentially increasing the risk of a crash or injury. Keystone is not aware of any crashes or injuries related to this condition. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is that dealers will be instructed to inspect all LCI 3000 series crank out vent and egress windows from the affected production period for proper adhesive bond strength where the glass meets the hinged frame. If the glass shows evidence of separation (not adhering), the glass will be replaced free of charge. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | Customers can inspect windows to see if they are loose. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately ½ hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199 www.keystonerv.com
NHTSA 20V351
Keystone RV
Supplemental Chronology
2/7/2020 – Report was made in production that the adhesive bond between the glass and the metal hinge frame on the LCI window vents were failing.
2/11/2020 – Keystone began investigating the issues. All affected units had already been put on hold and LCI windows were inspected and subjected to a pull test by Lippert representatives. Windows that detached were replaced upon inspection.
2/20/2020 – Keystone Safety Committee reviewed the information and concluded that the data reviewed indicated a similar condition to a previous Service Campaign 17-276 involving glue bond failures. No reports were made that would indicate that failures happened during travel would lead to accidents or injury. It was determined to release a Service Campaign on affected units. Investigation initiated to determine affected unit range.
3/11/2020 – Mailings to dealer and Retail customers were sent out alerting owners of the service campaign. Dealers were alerted on the online dealer portal that units involved in the campaign would need to be remedied.
3/18/2020 to 5/4/2020 – Operations at Keystone, and at Keystone’s dealers were impacted by COVIDrelated stay-at-home orders. On 3/23/2020, Indiana issued a “stay-at-home” order, and during this time, Keystone closed most of its operations, and Keystone dealers around the country shut down or had minimal operations in accordance with applicable stay-at-home orders. During the week of 3/23/2020, Keystone began closing most of its operations to observe social distancing guidance. skeleton crew retained to maintain minimal operations.
5/4/2020 to 5/11/2020 – Keystone began returning its workforce.
5/18/2020 – NHTSA contacted Keystone regarding the service campaign to address the LCI-window issue.
5/26/2020 – Keystone responded to NHTSA, providing additional background on the issue.
5/27/2020 to 6/4/2020 – Keystone learned that NHTSA had also contacted a sister company (Jayco) regarding a service bulletin that company issued for the same window issue. Keystone re-evaluated the window issue and reviewed recent recalls related to window failures for potential similarities.
6/5/2020 – Although there have been no claims of separation involving retail customers and no accidents or injuries related to this issue, following communications with NHTSA and having received information that dealer inspections revealed several units in dealer inventory with poor adhesion, Keystone decided to convert the service campaign into a safety recall.
SEOCONTENT-START
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
SAFETY ADVISORY 20-375
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020 Alpine, Avalanche, Fuzion, Laredo, Montana, Raptor, Redwood, and Voltage Fifth Wheels and Travel Trailers. As a
result, Keystone RV is conducting a safety recall.
It has been decided in certain Lippert Components, Inc. (LCI) 3000-Series frameless windows, there is a
potential poor adhesive bond between the hinge extrusion and the latch extrusion to the glass. If the adhesion
bond fails where the glass meets the hinge frame, the window glass could partially detach or completely
separate. If the window completely separates while the vehicle and/or trailer is in transit, it could become a
road hazard, potentially increasing the risk of a crash or injury. The vehicles included in the recall are:
Year Model Serial Number Range
2020 Alpine: 3121RS, 3120RS, 3700FL, 3651RL, 3701FL, 3711KP, 3713KB,
3320MK, 3801FK, 3712KB, 3790FK
LE780774 – LE780867
2020 Avalanche: 312RS, 313RS, 338GK, 339GK, 375RD, 376RD, 378BH,
379BH, 383FL, 396BH
LE760770 – LE760807
2020 Fuzion: 369, 373, 419, 424, 427, 430 LF810889 – LF810936
2020 Laredo: 225MK, 255SRL, 275RL, 284SBH, 290SRL, 294SBR, 296SBH,
298SRL, 325RL, 367BH
LE601180 – LE601237
2020 Montana: 3120RL, 3121RL, 3740FK, 3760FL, 3761FL, 3780RL,
3781RL, 3790RD, 3791RD, 3812MS, 3813MS, 3854BR, 3855BR
L4702651 – L4702826
2020 Raptor: 351, 356, 415, 423, 429 LR800754 – LR800772
2020 Redwood: 3901MB, 3911RL L9340170, L9340171, L9340172, L9340173,
L9340174, L9340179, L9340180
2020 Voltage LZ990681, LZ990687, LZ990700, LZ990717
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate
preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall
service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been
sold are as follows:
«VIN1» «VIN2» «VIN3» «VIN4»
«VIN5» «VIN6» «VIN7» «VIN8»
«VIN9»
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall
service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-375, which details how to
remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any
questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Reason for
this recall
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: US: 20V-351
CAN: 2020-273
Safety Advisory: 20-375
July 24, 2020
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
****************************************************************************************************SEOCONTENT-END
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CROSSROADS | REDWOOD | 2020 |
| DUTCHMEN | VOLTAGE | 2020 |
| KEYSTONE | ALPINE | 2020 |
| KEYSTONE | AVALANCHE | 2020 |
| KEYSTONE | FUZION | 2020 |
| KEYSTONE | LAREDO | 2020 |
| KEYSTONE | MONTANA | 2020 |
| KEYSTONE | RAPTOR | 2020 |
14 Associated Documents
Recall Acknowledgement
RCAK-20V351-1430.pdf 244.957KB
Defect Notice 573 Report
RCLRPT-20V351-7693.PDF 219.846KB
Miscellaneous Document-20-375 Supplemental Chronology
RMISC-20V351-5747.pdf 26.091KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V351-5461.PDF 211.324KB
Miscellaneous Document – 20-375 tweet screenshot Crossroads
RMISC-20V351-7798.pdf 14.965KB
Remedy Instructions and TSB
RCRIT-20V351-9617.pdf 1603.036KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V351-9224.PDF 211.24KB
Miscellaneous Document – 20-375 tweet screenshot Dutchmen account
RMISC-20V351-8499.pdf 30.639KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V351-4336.PDF 211.134KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V351-0382.pdf 94.516KB
Manufacturer Notices(to Dealers,etc) – 20-375 Constant Contact _ Emails _ Details
RCMN-20V351-8931.pdf 144.662KB
Miscellaneous Document – 20-375 Kinro Frameless Window – Web
Manufacturer Notices(to Dealers,etc)
Miscellaneous Document – 20-375 tweet screenshot
RMISC-20V351-1878.pdf 15.815KB
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